MGMT 420 – Course Outline Red Deer College Page 1 of 13

MGMT 420 Operations Management

Course Outline Winter 2019

INSTRUCTOR PHONE EMAIL

Dr. Stephanie Powers (403) 342-3413 Stephanie.Powers@rdc.ab.ca

CLASS TIMES

Section Day Time Location

Section B Monday/Wednesday 4:00pm – 5:20pm 402

OFFICE HOURS

Mondays 2:00pm – 3:30pm or by appointment

Tuesdays 11:00am – 12:30pm

Wednesdays 2:00pm – 3:30pm

Thursdays 11:00am – 12:30pm

CREDIT HOURS 3.00 DELIVERY METHOD Face-to-Face

ACADEMIC CALENDAR ENTRY This course is a survey of the decision processes in production and operations management, and the relationship to other business areas. Topics covered include forecasting, product and service design, capacity planning, waiting line models, facility location and layout, process selection, design of work systems, linear optimization, quality inspection and control, life cycle management, inventory management, aggregate planning, material requirements planning, project operations management, and operations scheduling.

PREREQUISITES BUS 306 or BADM 111. Must be a BBA student or have consent of the Donald School of Business.

CO-LISTING AND TRANSFER AGREEMENTS This course is a co-listed course to Mount Royal University’s LSCM 3403.

Formal transfer agreements between Red Deer College and other Alberta universities and colleges are found at www.acat.gov.ab.ca.

MGMT 420 – Course Outline Red Deer College Page 2 of 13

LSCM 3403 Operations Management

CO-LISTING WITH MOUNT ROYAL UNIVERSITY (MRU) Students in the RDC-MRU Collaborative Bachelor of Business Administration (BBA) program, taking this course in their third or fourth year, will be given credit for MRU’s LSCM 3403 course.

MRU ACADEMIC CALENDAR ENTRY This course is a survey of the decision processes in production and operations management, and the relationship to other business areas. Topics covered include forecasting, product and service design, capacity planning, waiting line models, facility location and layout, process selection, design of work systems, linear optimization, quality inspection and control, life cycle management, inventory management, aggregate planning, material requirements planning, project operations management, and operations scheduling.

MRU PREREQUISITES Management 2262

SUPPLEMENTAL EXAMS Please note that this course is part of Mount Royal University’s BBA program. MRU does not permit the writing of Supplemental Examinations and, as such, any requests to write Supplemental Examinations will be denied.

PROGRAM WEBSITE http://rdc.ab.ca/programs/business-administration-bachelor-mount-royal-university

MGMT 420 – Course Outline Red Deer College Page 3 of 13

COURSE TOPICS

Productivity

Demand Forecasting

Strategic Capacity Planning

Process Design and Facility Layout

Location Planning and Analysis

Quality Management

Supply Chain Management

Inventory Management

Project Management

Scheduling

Material Requirement Planning and Enterprise Resource Planning

Just in Time and Lean Production

LEARNING ACTIVITIES

Students will participate in experiential learning exercises in class including critical thinking exercises, application of theory to case studies, and hands on group activities. Students will learn about companies first hand through field trips and guest speakers. Students will also work in groups to apply operations strategies to a variety of scenarios.

LEARNING OUTCOMES In this course, students will…

1. Practice using critical thinking techniques to solve management challenges

2. Reflect on their personal approach to evaluating and solving management problems and compare to critical thinking techniques and operations management theory

3. Apply a variety of basic quantitative techniques to analyze management problems in operations and to interpret the results of quantitative analysis to support decision making

4. Interpret and use operation performance measures with respect to cost, quality, delivery, etc. in guiding operations improvements

5. Discuss subject matter using proper terminology and identify relevance to their own career plans

REQUIRED TEXTS

Operations Management, 6th Canadian Edition By Stevenson, W.J. & Hojati, M. McGraw-Hill Ryerson, 2018.

EQUIPMENT

This course requires access to a computer with a strong internet connection to allow for video viewing. If a student does not have a personal computer, he or she may access Blackboard using computers located on the main or downtown campus. Links to instructor videos, practice problems, and assignments are available on Blackboard. Students are expected to submit assignments through Blackboard. Students can upload Word, Excel, Pages, Numbers, or scanned/photographed work-on-paper into Blackboard. Blackboard is available

online through The Loop (https://portal.rdc.ab.ca/cp/home/displaylogin). If the Loop is down, students

can still access Blackboard (https://rdc-bb.blackboard.com).

MGMT 420 – Course Outline Red Deer College Page 4 of 13

Students can complete assignments in Google Docs. If so, students will need to create a Gmail account (free). Links to completed work need to be submitted through Blackboard. Please share completed file (View only) with DrStephPowers@gmail.com. Students may use a calculator in class. Students will be required to add, multiply, and divide in order to do their homework, be involved in class discussion, and complete assignments. Any handheld calculator, with the exclusion of cell phones, can be used. Please check Blackboard each week for updated materials, assignments, and activities. Announcements related to the course are also posted on Blackboard.

CELLPHONES As a courtesy to others in the classroom, during class time, students and instructor will turn off cell phone ringers, refrain from answering calls and text messaging. Students caught text messaging or talking on their cell phones once class has started will either have their phones confiscated or be asked to leave.

REMIND / DSB Information & Events Remind is a system designed to alert students of emergencies and important notices at the Donald School of Business via text message. All students are encouraged to register their cell phone number by sending the message “@dsbs” to (587) 333-2775. Please note that your information is kept confidential and will not be distributed for any other use. The DSB Information & Events channel is located in Blackboard under “My Organizations”, and houses information about the Donald School of Business such as employer spotlights, job opportunities, and other important information and events. All DSB students are encouraged to self-enroll by visiting:

https://rdc-bb.blackboard.com/webapps/blackboard/content/listContentEditable.jsp?content_id=_305735_1&course_id=_12705_1#

To unsubscribe from this channel, please contact the DSB Administrative Assistant: Nancy.Eby@rdc.ab.ca | 403.342.3555.

COURSE REQUIREMENTS This is a gamified course. Gamified courses create an inquiry based, complex problem, learning environment that helps students understand how they are doing, what they need to work on, and where to go next. Gamified courses have an overarching narrative where students apply their knowledge. Students complete daily challenges and earn the right to compete in side missions. Students start with zero experience and have to level up. Student level and experience points (XP) determine the course grade.

1) Outside of Class Participation

Students are expected to read from the textbook or watch any relevant videos to discover the course material.

Students are expected to complete worksheets to help summarize the important information from the readings or videos (Curation). Completion of such worksheets and uploading to Blackboard provides students with experience points (XP).

2) Attendance and Class Participation

Students are expected to participate in class discussions and activities throughout the course. Participation in class activities earns XP.

MGMT 420 – Course Outline Red Deer College Page 5 of 13

Time will be given in class for students to work together on case studies and critical thinking exercises. Time will also be given in class for students to share their approaches to solving problems and to reflect on their approach given how other students approached a problem. Students who are absent do not have the benefit of brainstorming with their colleagues. Therefore, regular attendance is highly recommended. If a student will be absent, he or she needs to contact the instructor before the missed class.

Students are expected to treat each other and the instructor with respect. This includes listening when others speak, waiting your turn to speak, and not making any derogatory comments toward other students or the instructor. The classroom should be an environment where everyone feels free to voice his or her ideas regarding the subject matter.

In order to participate, a student must be prepared for class. It is important to check Blackboard frequently for updates. Please read from the textbook or watch any relevant videos prior to class and bring completed worksheets to class.

Students are expected to attend 2 field trips during the semester. Students will complete short summaries of their learning from the field trips for XP.

3) Test Your Understanding (Assignments and Quizzes)

Students are expected to practice the course material and illustrate their knowledge by completing quizzes and assignments.

Students are encouraged to use the worksheets and tables they created to help them with the assignments and quizzes. Assignments and quizzes are graded. Experience points (XP) are gained based on grade.

4) Activities and Challenges

Individual and group activities will help students understand the overarching narrative and aid in the application of course knowledge to the narrative.

Students are expected to apply their knowledge to the overarching narrative for the course. Experience points (XP) are gained based on grade.

The most creative and insightful application of theory earns coins. Top earners of coins are eligible for prizes.

5) Side Missions

Students can choose to complete side missions for additional experience points (XP) or coins.

6) General

The information in this course is cumulative; therefore it is imperative that students obtain help as soon as they recognize they are having difficulty. Students who are encountering difficulty with the course are urged to contact the instructor at once.

Students should ensure that they are familiar with Red Deer College’s Student and Academic Standard Practices and Policies as well as the key dates in the Academic Schedule.

MGMT 420 – Course Outline Red Deer College Page 6 of 13

PLEASE NOTE: Students are not expected to do all assessments. Each worksheet, assignment, activity, challenge, etc. is worth a different number of points. Gamification is about choice. In a video game there are many different paths to win the game. In a gamified course, students choose which assessments to complete and which challenges to accept.

GRADING SYSTEM Final grades in the course will be assigned based on the Alberta Education Grade Comparison letter grading system as described in the Red Deer College Calendar. Students’ grades are determined according to the experience points noted under Assessment of Student Performance.

ASSESSMENT OF STUDENT PERFORMANCE Grades are determined as follows:

XP

GPA XP

GPA

850 - 900 A+ 4.0 550 - 599 C+ 2.3

800 - 849 A 4.0 500 - 549 C 2.0

750 - 799 A- 3.7 450 - 499 C- 1.7

700 - 749 B+ 3.3 400 - 449 D+ 1.3

650 - 699 B 3.0 300 - 400 D 1.0

600 - 649 B- 2.7 < 300 F 0

Students must attempt a minimum of 7 out of 12 levels to pass the course. PLEASE NOTE: Higher levels utilize work from lower levels. Therefore, it is recommended that students at least partially attempt all levels. Feedback regarding grades is available through Blackboard. Since the course is gamified, students will have a weekly updated leaderboard to track their progress compared to their colleagues. Students will choose their own gamer names at the beginning of the semester to maintain anonymity. Students are encouraged to discuss their progress and concerns with the instructor during office hours or by appointment. Students should make an appointment with the instructor to discuss their progress and concerns, especially if the cumulative total at the Midterm Feedback Date (March 8th) is below 150 XP.

MGMT 420 – Course Outline Red Deer College Page 7 of 13

COURSE WORK

Level Topic XP

0 Tutorial 10

1 Strategic Planning 70

2 Project Management 65

3 Location Planning 70

4 Process Design, Automation, and Value Stream Mapping

75

5 Productivity and Theory of Constraints 70

6 Forecasting 75

7 Capacity Planning 60

8 Facility Layout 80

9 Quality Management 115

10 Supply Chain Management 85

11 JIT Lean Manufacturing 45

12 Inventory Management 80

900

RECORDS MANAGEMENT

Red Deer College requires its instructors to keep final exams for one year following the completion of the exam. All paper assignments will be returned to the students.

ACADEMIC MISCONDUCT Academic misconduct in all its forms is a serious offence. Academic misconduct is the giving, taking, or presenting of information or material that unethically or dishonestly aids oneself or another on any work which, under normal circumstances, is to be considered in the determination of a grade or the compilation of academic requirements or the enhancement of that student’s record or academic career. The two key areas of academic misconduct are plagiarism and cheating. Please read the definitions that follow. Plagiarism: The use or close imitation of language, paintings, films, prototypes and ideas of another author and representation of them as one's own original work. The most common forms of plagiarism are copying or paraphrasing another author’s work without proper acknowledgement, using the ideas or lines of reasoning of another author’s work without proper acknowledgement, submitting work to which someone else has made substantial improvements to the content, and submitting the same work for multiple courses without approval. Plagiarism can be judged to have occurred if the instructor has both the submitted material and original source that was copied, or if the student is unable to explain the terminology or ideas of a submission. Cheating: Any attempt to give or obtain unsanctioned assistance in a formal academic exercise (e.g., examination). Some examples of cheating are unauthorized cheat sheets in a test or exams, the unauthorized use of electronic devices during an exam, and copying from an adjacent student. See:

Appeals: Formal Policy

Appeals: Informal Resolution Policy

Student Misconduct: Academic and Non-Academic Policy

MGMT 420 – Course Outline Red Deer College Page 8 of 13

IMPORTANT DATES

For complete details, refer to the RDC Events Calendar: www.rdc.ab.ca/events-calendar

January 3 Tuition Fees for Winter term 2019 due

January 10 Last day to register or add/drop Winter 2019 courses

January 10 Last day to have tuition refunded for Winter 2019 courses

February 1 Emergency Response Day

February 15–Mar 1

Mid-term break – no credit classes As a result of RDC partnering to host the 2019 Canada Winter Games, an extended Winter Term Reading Break has been approved for the 2018/2019 academic year. The Reading Break applies to all credit courses and is scheduled from February 15 through to March 1, 2019. During this period exceptions will apply for practicums, clinical or courses with a work experience. Please refer to the 2018/2019 Academic Schedule for specific dates for the exceptions.

February 18 Family Day – College Closed

March 8 Mid-term Feedback date – Instructors give students formal feedback on their academic standing in Winter term courses

March 18 Continuing Student Registration begins for 2018-2019

March 22 Final exam schedule posted

April 17 Last day to withdraw from Winter term and Full year 2018-2019 courses and receive a WD

April 17 Last day of classes for Winter term and Full year 2018-2019 courses

April 19 Good Friday 2019 – College closed

April 22 – 27 Final Exams – students are expected to be available during this time

period

ADDITIONAL IMPORTANT INFORMATION It is the student’s responsibility to be familiar with the information contained in the Course Outline and to clarify any areas of concern with the instructor. Refer to the below policies should questions or concerns about the Course Outline not be resolved directly with the instructor:

o Appeals: Formal o Appeals: Informal Resolution o Student Misconduct: Academic and Non-Academic o Student Rights and Responsibilities

Students should be aware that Personal Counselling, Career, Learning and Disability Services are provided by RDC. It is the student’s responsibility to discuss their specific learning needs with the appropriate service provider. Counselling services are available at DSB. To book an appointment, phone (403) 343-4064.

o Academic Support o Disability Resources

Classroom Learning Resources may be available to students in alternative formats.

This course may be eligible for Recognition of Prior Learning. Students should refer to the RDC Course Calendar for a list of excluded courses.

o Recognition of Prior Learning Policy

A plagiarism detection tool may be used in this course.

MGMT 420 – Course Outline Red Deer College Page 9 of 13

In this class we may be using web tools located outside of Canada. You should know that any information you provide is being transmitted to other countries and will be subject to policy and laws of the hosting country. You have the right to opt-out and not use these web tools. Should you have concerns, please speak to your instructor.

Audio or video recording, digital or otherwise, of lectures, labs, seminars, or any other teaching environment by students is allowed only with the prior written consent of the instructor or as a part of an approved accommodation plan. Student or instructor content, digital or otherwise, created and/or used within the context of the course is to be used solely for personal study, and is not to be used or distributed for any other purpose without prior written consent from the content author(s).

The complete list of RDC academic policies is available at: http://rdc.ab.ca/about/policies-publications/policies/policies

AMENDMENTS TO THE COURSE OUTLINE Changes to the course outline will be made with the consent of the course instructor and students. Changes will be reviewed by the Associate Dean for consistency with College policies. The Timetable for the course is “tentative”, but it is critical for inclusion as it is used extensively by our transfer partners in assessing the transferability of a course. In addition, course timelines are required in course outlines as per RDC’s Course Outline policy.

Approved by:

November 15, 2018

Trevor Thomas Associate Dean

Date

MGMT 420 – Course Outline Red Deer College Page 10 of 13

TENTATIVE TIMETABLE

Outside of Class During Class

Level Topics Read Watch Curate Class

Dates

Test Your

Knowledge

Activity Side

Mission

Challenge Total

XP

Due Date

MONDAY

Coins

0

Tutorial - Introduction to Operations Management - Role of Operations within an Organization - History of Operations Management

Chapter 1:

1-22

10 Week 1

M Jan. 7

W Jan. 9

X 10 Jan. 14 4

1

Strategic Planning - Ways Organizations Compete - Strategic Planning Process

Chapter 2:

28-42

X 5* Week 2

M Jan. 14

W Jan. 16

25 X 40 70 Jan. 21 10

2

Project Management - Project Management Planning - Using Microsoft Visio for WBS - Gantt Charts - Precedence Network - Variability in Activity Time - Project Crashing - Loading - Sequencing - Scheduling

Chapter 16:

617-650

Chapter 17:

663-695

X 5* Week 3

M Jan. 21

W Jan. 23

15 X 45 65 Jan. 28 9

3

Location Planning - Location planning process - Factors that affect location decision - Why foreign companies come to Canada - Locational breakeven analysis - Transportation method - Factor rating analysis - Centre of gravity method - Voronoi polygons

Chapter 8:

280-294

X 5* Week 4

M Jan. 28

W Jan. 30

15 10* 10 30 70 Feb. 4 10

MGMT 420 – Course Outline Red Deer College Page 11 of 13

TENTATIVE TIMETABLE

Outside of Class During Class

Level Topics Read Watch Curate Class

Dates

Test Your

Knowledge

Activity Side

Mission

Challenge Total

XP

Due Date

MONDAY

Coins

4

Process Design, Automation, and Value Stream Mapping - Process Design - Automation - Process design for services - Process flow diagrams in Microsoft Visio - Value stream mapping

Chapter 6:

181-203

Chapter 15:

603-605

X 5* Week 5

M Feb. 4

W Feb. 6

15 15* 10 30 75 Feb. 11 15

5

Productivity and Theory of Constraints - Calculate productivity growth - Full, multifactor and partial measures of productivity - Theory of Constraints

Chapter 2:

42-48

Chapter 16:

639-640

X Week 6

M Feb. 11

W Feb. 13

10 15* 15 30 70 Mar. 4 10

6

Forecasting - Elements of a good forecast - Forecasting process - Naive - Moving Average - Weighted Moving Average - Exponential Smoothing - Trend Forecasting (identify patterns, fit patterns, formulas, seasonality) - Associative Models - Measuring forecasting error

Chapter 3:

58-94

X 5* Week 7

M Mar. 4

W Mar. 6

20 5* 5 40 75 Mar. 11 10

* Denotes points for completion

MGMT 420 – Course Outline Red Deer College Page 12 of 13

TENTATIVE TIMETABLE

Outside of Class During Class

Level Topics Read Watch Curate Class Dates Test Your

Knowledge

Activity Side

Mission

Challenge Total

XP

Due Date

MONDAY

Coins

7

Capacity Planning - Capacity decisions - Measuring capacity - Capacity planning process - Considerations in capacity planning - Evaluating alternatives

Chapter 5:

150-169

X 5* Week 8

M Mar. 11

W Mar. 13

15 10* 30

60 Mar. 18 9

8

Facility Layout - Product layout - Assembly line balancing - Process layout - Block diagramming - Closeness Rating - Other layouts

Chapter 6:

203-220

X 5* Week 9

M Mar. 18

W Mar. 20

30 5* 10 30 80 Mar. 25 24

9

Quality Management - TQM - Dimensions of quality - Determinants of quality - Costs of quality - Quality gurus - ISO 9001 - HACCP - Six Sigma - Check Sheets and Histograms - Pareto charts - Scatterplots, run charts, and control charts - Cause and effect diagram

Chapter 9:

303-335

X 10* Week 10/11

M Mar. 25

W Mar. 27

30 25 10 40 115 Apr. 1 16

* Denotes points for completion

MGMT 420 – Course Outline Red Deer College Page 13 of 13

TENTATIVE TIMETABLE

Outside of Class During Class

Level Topics Read Watch Curate Class

Dates

Test Your

Knowledge

Activity Side

Mission

Challenge Total

XP

Due Date

MONDAY

Coins

10

Supply Chain Management - Why companies need supply chain management - Extent of integration - Logistics - Technology - How to choose a supplier (and why) - Creating an effective supply chain

Chapter 11:

390-421

X 5* Week 12

M Apr. 1

W Apr. 3

25 20* 35 85 Apr. 8 10

11

JIT Lean Manufacturing - Independent v Dependent, Push v Pull - JIT Goals and wastes - Designing a JIT process - Kanban cards - Zero waste

Chapter 15:

581-607

X 5* Week 13

M Apr. 8

W Apr. 10

20 20 45 Apr. 15 5

12

Inventory Management - MRP - FOQ - FOI - Single Period Model

Chapter 12:

431-469

Chapter 14:

536-559

X 5* Week 14

M Apr. 15

W Apr. 17

15 20 10 30 80 Apr. 22 10

* Denotes points for completion