Merton ALG Residents Survey 2006/07 NOT FOR DISTRIBUTION LONDON DATA UNDER EMBARGO UNTIL 8 th JANUARY 2007

Merton ALG Residents Survey 2006/07

NOT FOR DISTRIBUTION

LONDON DATA UNDER EMBARGO UNTIL

8th JANUARY 2007

Merton Residents Survey 2006

Issues of concern

Image of the council

Service delivery

User perceptions

Extra Questions 2006

Discrimination, tackling racism and social cohesion

Crime, anti-social behaviour and drugs

Respect

Community Activity

Extra questions for residents aged over 50

Young peoples survey

ISSUES COVERED


1061 interviews conducted in home and in street

Fieldwork conducted 17 July – 8 August 2006

2005: 2 – 25 September 2005

2004: 10 November – 7 December 2004

Representative quota sample

Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census

88 sampling points across the borough

METHODOLOGY


Men

Women

18-34

35-59

60+

Owner Occupier

/Other

Council Rented

SET ACHIEVED Number

% %

49 46 489

51 54 572

36 31 325

42 48 514

22 21 222

91 92 978

9 7 77

}

SAMPLE PROFILE

Base: All Merton residents (1061)


SET % ACH % ACH NO.

ETHNICITY

White 75 75 794

Mixed

Black 25 25 264

Asian

Other


SAMPLE PROFILE

Areas of Personal Concern


45

41

26

25

20

19

18

17

12

11

11

11

8

Council Tax

Crime

Traffic congestion

Litter / dirt

Education standards

Lack of affordable housing

Pollution

Health service

Not enough for elderly

Rising prices / interest rates

Lack of recreational facilities

Public transport

Lack of jobs

% mentioning


Change from 2005

*Sig

0

+1

-3

-6*

-2

+5*

-1

0

+3*

+1

+1

+3*

+1

AREAS OF PERSONAL CONCERNMerton 2006


UP: %Lack of affordable housing +5Not enough for elderly +3Public transport +3

DOWNLitter / dirt - 6

CHANGES IN AREAS OF CONCERN SINCE 2005


MAIN ISSUES OF PERSONAL CONCERN 1995 - 2006

28

46

42

38

3233

29 29

26

39

34

29

45

36

32

4041

18

28

3534

47

51

45 45

26

35

38

31

25

3539

34

18

32

15

25

35

45

55

1995 1999 2000 2001 2002 2003 2004 2005 2006

Base: All Merton residents

Traffic

Crime

Council tax

Litter


CONCERNS OF ‘AB’ RESIDENTS

18

23

18

13

15

Pollution %

All

AB

C1

C2

DE

20

25

23

12

16

Education %



CONCERNS OF ‘C2DE’ RESIDENTS

12

11

9

15

17

Care for elderly %

All

AB

C1

C2

DE

8

5

6

11

11

Lack of jobs %



Base: All residents

Diff to London

*Sig

+17*

-11*

+6*

+8*

+2

+1

-1

-9*

0

+6*

AREAS OF PERSONAL CONCERN: Merton 2006

-5*

+2

45

41

26

25

20

19

18

17

12

11

11

8

28

52

20

17

18

18

19

26

12

5

9

13

Council Tax

Crime

Traffic congestion

Litter / dirt

Education standards

Lack of affordable housing

Pollution

Health service

Not enough for elderly


Public transport

Lack of jobs

% mentioning

Merton London


MORE CONCERN IN MERTON %Council Tax +17Litter +8Traffic +6Recreational facilities +6

LESS CONCERN IN MERTON %Crime -11Health Service -9Lack of jobs -5

SIGNIFICANT DIFFERENCES FROM LONDON 2006

Image of the council


69

66

64

59

58

53

50

47

46

46

42

42

32

76Staff friendly

Doing a good job

Informs

Better place to live

Efficient & well run

Easy to phone

Listens

Does enough for people like me

Doesn't do enough for me

Responsive

Involves

Difficult to phone

Better than a year ago

Good value for council tax paid

% agreeing a great deal/ to some extent

Changefrom 2005

*Sig

+2

+7*

+5*

+6*

+4

+4+4

+1

0

-1


+4*

-6*

IMAGE OF THE COUNCIL 2006

+1

+3


BETTER: %Doing a good job +7Efficient & well run +6Difficult to phone - 6Better place to live +5Informs +4

WORSE:Nothing

CHANGES SINCE 2005


79

69

64

57 57

68

62 62

6972

59

53

4846

5755

53

59

52

35

3027

32

42

37

33 32

20

30

40

50

60

70

80

1995 1999 2000 2001 2002 2003 2004 2005 2006

Good job

Efficient

OVERALL PERCEPTIONS OF MERTON Saying Great Deal / Some Extent


VFM


6259 58

646766

79

57 57

68

62 62

69

66

6163

58

66

69

64

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

DOING A GOOD JOB

Highest 2004/05 71

Highest 2005/06 73

Lowest 2004/05 58Lowest 2005/06 62


3236 36

4246

44

3236

40 394241

3434

2826

10

20

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

BETTER JOB NOW THAN YEAR AGO

Highest 2005/06 52

Lowest 2004/05 38 Lowest 2005/06 37

Highest 2004/05 51


43

39 39

45

38

3133

38 38

52

27

32

42

3733 32

36

30

39

20

30

40

50

60

70

80

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

VALUE FOR MONEY

Highest 2004/05 41

Lowest 2004/05 33 Lowest 2005/06 31

Highest 2005/06 43


48

56

49 50 4951

48 48

5558

54

72

5759

53

4846

5755

53

59

54

30

40

50

60

70

80

1991 1995 1998 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

EFFICIENT AND WELL RUN

Highest 2005/06 63

Lowest 2005/06 44Lowest 2004/05 41

Highest 2004/05 62


53

61

51

5658 57

69 68

61

50

61

56

62

66

58

63

52

56

69

52

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

KEEPS RESIDENTS INFORMED

Highest 2005/06 72

Highest 2004/05 73

Lowest 2004/05 47

Lowest 2005/06 53


4749

39

45

53

45 45 45

52

47

54

37 36 37

4947

495253

46

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

LISTENS TO CONCERNS

Lowest 2005/06 39Lowest 2004/05 39

Highest 2004/05 54

Highest 2005/06 59


4139

37 38

49

44

33

42 4345 46 46

34

44

35 36

20

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

INVOLVES RESIDENTS IN DECISION MAKING

Lowest 2005/06 39

Highest 2005/06 51

Highest 2004/05 48

Lowest 2004/05 36


69

63

6769

67 66

7168

74

69

65

7476

66

7270

66 68

75

69

30

40

50

60

70

80

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

STAFF FRIENDLY AND POLITE

Highest 2005/06 77

Lowest 2005/06 66

Lowest 2004/05 60

Highest 2004/05 78


33

38

4541

3841

45

33

49

38 3835

4345

4145 46

45

39

35

20

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

RESPONDS QUICKLY WHEN ASKED

Highest 2005/06 53

Lowest 2005/06 41

Lowest 2004/05 38

Highest 2004/05 50


46

55

62

58

54

59

6467

48

5452 52

59

64

4444

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

MAKING AREA BETTER PLACE TO LIVE

Highest 2005/06 69

Lowest 2005/06 51

Lowest 2004/05 52

Highest 2004/05 68


4240 40

4547 48

4548

46

36

4345

52

48 4851

44

41

47

42

30

40

50

60

70

80

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

DOES NOT DO ENOUGH FOR PEOPLE LIKE ME

Lowest 2005/06 39

Lowest 2004/05 36

Highest 2004/05 51

Highest 2005/06 47


46 4745

4745

47

3942

44

51

454241

46

41

48

28

42

20

30

40

50

60

70

80

1991 1995 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

DIFFICULT TO CONTACT BY PHONE

Highest 2005/06 50

Lowest 2004/05 35

Highest 2004/05 48

Lowest 2005/06 35


76

66

69

64

59

53

46

47

46

42

32

68

68

67

67

58

52

44

46

45

44

38

Staff friendly

Informs

Doing a good job

Better place to live

Efficient and well run

Listens

Involves residents

Not enough for me

Responsive

Better than a year ago

VFM

% agreeing a great deal/ to some extent

Merton London

Diff to London

*Sig

+8*

-2

Base: All residents

IMAGE OF THE COUNCIL 2006 Merton Vs London

+2

-3

+1

+1

+2

+1

-6*

+1

-2


BETTER THAN LONDON: %Staff friendly +8

WORSE THAN LONDON:Value for money -6

IMAGE OF THE COUNCIL 2006 Merton Vs London

Service DeliveryService Delivery

Merton Residents Survey 2006Base: All respondents (1061)

108

134

119

1310

211920

718

3086

197

294

10

686866

63606060

5749

4539383737

3330

2421

1914

12

Poor - Extremely Poor Good-Excellent

PERCEIVED SERVICE DELIVERY Merton 2006 Change since

2005

+3

+7*

+20

-1

+7*+8*+1

+6*+2

+7*

+3

+5*+2

+4*+5*

+2+3*+2

+5*

+4

Refuse collectionStreet lighting

Recycling facilities

Coll. council tax Public transport

Libraries Parks etc.

Health servicesStreet cleaning

PolicingLeisure facilities

Primary educationFly tip removal

Roads / pavementsAdult education

Nursery educationSecondary educn.

Social servicesYouth services

Housing benefit Council housing *Sig


BETTER: %Parks etc. +8Street lighting +7Libraries +7Primary education +7Street cleaning +6Secondary education +5Roads / pavements +5Social services +5Nursery education +4Housing benefit +3 WORSE:Nothing

SIGNIFICANT CHANGES SINCE 2005


67

75

66 6468 69

73 7176

80

66

50

686670

6565

71

62

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

REFUSE COLLECTION

Highest 2005/06 82

Lowest 2004/05 64

Lowest 2005/06 64

Highest 2004/05 87


35

4651 50

46

53 53

63 63

54

69

44 44

33

46

58

49

6664

51

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

RECYCLING

Highest 2004/05 75

Lowest 2004/05 39

Highest 2005/06 73

Lowest 2005/06 53


39

50

40 4043

37

45

52 54

41

58

4236

31

47 49

43

45

36

43

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

STREET CLEANING

Highest 2004/05 65

Lowest 2004/05 40

Highest 2005/06 69

Lowest 2005/06 43


53

60 6056 58 59

6865

56

67

58 5862 61

5756

68

5854

59

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

STREET LIGHTING

Highest 2004/05 72

Lowest 2004/05 56

Highest 2005/06 69

Lowest 2005/06 56


21 23 2125 23 22

26 2724 25

28 28 27

36

2115

30

1924 26

2024 23

38 39

32

38

25

37

1523

24

0

10

20

30

40

50

60

70

80

90

100

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

ROAD AND PAVEMENT REPAIR

Highest 2005/06 47

Lowest 2005/06 27

Highest 2004/05 47

Lowest 2004/05 29


1622 24 24 24 25

32 3026

35 35

2630

2317

25

31

2320

28

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

NURSERY EDUCATION

Highest 2005/06 39

Lowest 2005/06 21

Lowest 2004/05 20

Highest 2004/05 45


23 25

32 3229 30 32

39

28

35 3731 37

25

38

2825 28

36

25

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

PRIMARY EDUCATION

Highest 2004/05 46

Lowest 2005/06 27Lowest 2004/05 26

Highest 2005/06 47


22 2024

2721 20

24

33 33

1815 15

2730

242025

1916

19

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

SECONDARY EDUCATION

Highest 2004/05 43

Lowest 2004/05 19 Lowest 2005/06 19

Highest 2005/06 39


37 3631

3440

35 35 3741

3532

41

2934 32 34

31 33

26

30

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

ADULT EDUCATION / EVENING CLASSES

Highest 2005/06 42

Highest 2004/05 42

Lowest 2004/05 24 Lowest 2005/06 25


59 5855

59 5855 56

63

70 71

53 5552 53

6157 60

495657

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

LIBRARIES

Highest 2004/05 65

Lowest 2004/05 48Lowest 2005/06 50

Highest 2005/06 67


43 4541

48 4946 47

58 60

4954

39

48 50 52

60

484743

44

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

PARKS, PLAYGROUNDS, OPEN SPACES

Highest 2005/06 57

Lowest 2004/05 39

Highest 2004/05 53

Lowest 2005/06 46


42 41 39 40 39 3734

3742 42

37

48

3336

4135 3934

4140

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

LEISURE AND SPORTS FACILITIES

Highest 2005/06 57

Lowest 2004/05 30Lowest 2005/06 32

Highest 2004/05 53


45

5356 56 55 53

605954 58

63

47

636060

47

0

10

20

30

40

50

60

70

80

90

100

1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

COLLECTION OF COUNCIL TAX

Highest 2005/06 68

Lowest 2004/05 49Lowest 2005/06 49

Highest 2004/05 64


1316

12 14 14 14 1619 18

9

18 19

10 1217

1215 17 14

13

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

COUNCIL HOUSING

Highest 2004/05 32

Lowest 2005/06 10

Highest 2005/06 31

Lowest 2004/05 12


17 15 1419 20 20

9

20 21

1114

1817 1313

1317 14

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

HOUSING BENEFIT

Highest 2004/05 33

Lowest 2004/05 14

Highest 2005/06 35

Lowest 2005/06 11


44

3431

3531 33

484843

36 34 3539

43 44

28

45

28

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

POLICING

Highest 2004/05 46Highest 2005/06 52

Lowest 2004/05 33Lowest 2005/06 36


48

3741

4952

66

33

43

5450

61 6061

45 4649

4346

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006

London Merton Outer

PUBLIC TRANSPORT

Highest 2004/05 65

Highest 2005/06 67

Lowest 2004/05 48

Lowest 2005/06 58

Merton Residents Survey 2006Base: All respondents

108

134

119

1310

211920

718

3086

197

294

10

686866

63606060

5749

4539383737

3330

2421

1914

12


PERCEIVED SERVICE DELIVERY Merton vs. London 2006

-3

+3

+3+3

-1

-30n/a

-5*+1

+1

n/a

-1-2

0-9*

-6*-6*

n/a

n/a

-3

Refuse collectionStreet lighting


Coll. council tax Public transport

Libraries Parks etc.

Health servicesStreet cleaning

PolicingLeisure facilities

Primary educationFly tip removal

Roads / pavementsAdult education

Nursery educationSecondary educn.

Social servicesYouth services

Housing benefit Council housing *Sig

Diff. to London


MERTON BETTER THAN LONDON: %Nothing

MERTON WORSE THAN LONDON:Secondary education - 9Housing benefit - 6Council housing - 6Street cleaning - 5

DIFFERENCES FROM LONDON2005

User trendsUser trends


30

69

12

38

15

19

21

35

6

8

10

23

48

5

57

4

Excellent-Good Average Poor-Extremely Poor Don't know

%

NURSERY EDUCATION

Total 2006

COUNCIL HOUSING

Total 2005

Users 2006 (86)

Tenants 2005 (77)

OPINION OF SERVICESUsers vs. Non-Users


34

5752

57 57 5660 60

64

71 72

60

7368

73

60

6865

69

57

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006

London

Merton

NURSERY EDUCATION (UNDER 5’S) - USERS% saying Good - Excellent


666262 64

61

68 6870

66

61

6465

0

10

20

30

40

50

60

70

80

90

100

2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

PRIMARY EDUCATION - USERS% saying Good - Excellent


48

55

41

504853

47

56 54

37

31

47

0

10

20

30

40

50

60

70

80

90

100

2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

SECONDARY EDUCATION - USERS% saying Good - Excellent


69 6863

74 76 74

6865

73 7475

55

65

56

71

55

61

68 69

56

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

EVENING CLASSES / ADULT EDUCATION - USERS% saying Good - Excellent


3128

22

3135 35 35

32

433739 37

45

34

24

39

25 27

38

31

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

COUNCIL HOUSING - TENANTS% saying Good - Excellent


46 4439

52

4540

53

625856

47

59

52

37

4551

40 3839

68

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

HOUSING BENEFIT - USERS% saying Good - Excellent


50 5249

58 5955 57

64

58

48 5047

5559

66

56

64

544756

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

PARKS, PLAYGROUNDS & OPEN SPACES - USERS% saying Good - Excellent


7066 66

73 72 72 72 7477

8079

60

68

62 63 61

6771

7076

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

LIBRARIES - USERS% saying Good - Excellent


57 58 5855 53 53

50

56 56

63

5255

48 47

41

485150

4949

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

LEISURE AND SPORT FACILITIES - USERS% saying Good - Excellent


72 70 7066

6065

6872

64

5853

40

51

63

7072

62

71

80

49

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

London

Merton

RECYCLING - USERS% saying Good - Excellent


Total Users Recycling facilities +2 +1 Parks, playgrounds, open spaces

+8* +5*

Libraries +7* +4 Leisure & sports facilities +4 +3 Nursery education +4* +4 Primary education +7* +8 Secondary education +5* +9 Adult education +2 +1

Housing Benefit +3* +6 Social Services +5* +6 Council housing +2 +11

*Sig

CHANGES SINCE 2005-6Summary


London Merton Diff.Recycling 72 71 -1Parks 66 64 -2

Nursery 64 69 +5Primary 68 70 +2Secondary 54 50 -4Adult educ. 74 69 -5

Leisure 56 51 -5Libraries 80 71 -9*

Council housing 37 38 +1Housing benefit 58 51 -7

* Sig

MERTON VS LONDON USERS 2006those saying Good - Excellent

Merton Extra QuestionsMerton Extra Questions

Discrimination, tackling racism and social cohesion


DOES MERTON COUNCIL TREAT PEOPLE IN A FAIR AND NON-DISCRIMINATORY WAY?54% Agree/strongly agree

18 22 189

12

2

4

7

22 21 23

28

47 47 46 50

5 4 4

16 7

6

2003-4 2004-5 2005-6 2006-7

%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

DK



27

3532

4235 40

0

10

20

30

40

50

60

70

80

90

100

2001/02 2002/03 2003/04 2004/05 2005/06 2006/07

Merton

IS MERTON A COUNCIL THAT TACKLES RACISM?40% say Yes in 2006/07


IS MERTON A COUNICIL THAT TACKLES RACISM OR NOT?By ethnicity

44 38 34

14 3326

4229

39

White Black / Black-British Asian / Asian-British

%Yes

No

DK

Base: All Merton Residents (1061)


Is the local area a place where people of different backgrounds get on together?84% say yes

11

70

62

1018

66

81

7

Definitelyagree

Tend toagree

Tend todisagree

Definitelydisagree

Don'tknow / toofew people

%

2005/6 2006/7

Base: All Merton Residents


Is the local area a place where people of different backgrounds get on together?By ethnicity

6 12 1011 36

15 10

6850 66

19 2211

WhiteBlack / Black-

BritishAsian / Asian-

British

%

Definitely agree

Tend to agree

Tend to disagree

Definitely disagree

DK / too few people



Crime, Anti-social behavior and Drugs


HOW WORRIED ARE YOU ABOUT CRIME?

24

21

42

46

13

12

18

18 31

42006/07

2005/06

%

Very worried Fairly worried Neither

Not very worried Not at worried DK



Worry about crime has decreased, especially among Dundonald / Trinity / Abbey residents

5663 63

78 7569

5652

63

76 72 70

Area 1 Area 2 Area 3 Area 4 Area 5 Area 6

2005/05 2006/07


1: Village/ Hillside/ Raynes Park/ Wimbledon Park

2: Dundonald/ Trinity/ Abbey

3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden

4: Lavender Fields/ Pollards Hill/ Figges Marsh

5: Ravensbury/ St Helier/ Cricket Green

6: Colliers Wood/ Graveney/ Longthornton

% Fairly / very worried about crime (2005/06 avg 67%)

(2006/07 avg 65%)


HOW WORRIED ARE YOU ABOUT ANTI-SOCIAL BEHAVIOUR?

26

21

40

45

11

11

19

18 3

1

1

42006/07

2005/06

%





Changes in worry about anti-social behaviour has varied according to area

5967

62

73 7365

54 54

6975 73

67


2005/06 2006/07

% Fairly / very worried about anti-social behaviour (2005/06 avg 66%)

(2006/07 avg 65%)









HOW WORRIED ARE YOU ABOUT DRUG USERS IN YOUR AREA?

18

16

27

27

18

15

24

28 8

3

5

102006/07

2005/06

%





There is still a larger gap in worry about drugs between areas 1/2/3 and 4/5/6, than for crime and ASB

3038

42

54 52 50

3139 41

5853 52


2005/06 2006/07

% Fairly / very worried about drug users (2005/06 avg 43%)

(2006/07 avg 45%)








Respect


Do you agree that people in your local area treat you with respect and consideration?89% agree

22 67 7 22Total

%

Definitely agree Tend to agree Tend to disagree

Definitely disagree DK



More respondents in Areas 2, 3 & 5 felt that they were treated with respect and consideration by people in their local area.

85

93

83

92

84

96


% Definitely / tend to agree (avg 89%)









Do you agree that parents in your local area are made to take responsibility for the behaviour of their children?58% agree

13 45 24 8 10Total

%

Definitely agree Tend to agree Tend to disagree

Definitely disagree DK



More respondents in Areas 1 & 4 felt that parents in their local area were made to take responsibility for the behaviour of their children.

75

53

63

4750

55


% Definitely / tend to agree (avg 58%)








Community Activity


Do you agree or disagree that you can influence decisions affecting your local area?51% Agree / strongly agree

7 5 3 8

1413

14

31 2933 36 27

45 4844 43 44

7 5 6 7

6

1012

6

Total 18-34 35-49 50-64 65+

%

Strongly agree

Agree

Disagree

Strongly disagree

DK



Have you engaged in formal volunteering for two hours a week or more over the past year?16% say yes

1

84 86 84 81 82

16 13 16 19 17

1

Total 18-34 35-49 50-64 65+

%Yes

No

DK


Extra Questions for residents aged over 50


Do you know about the Celebrating Age Festival for 50+ people in Merton?18% say yes

1 1 2

81 79 82 8479

18 19 18 1421

Total 50-59 60-64 65-74 75+

%Yes

No

DK

Base: Merton Residents aged 50+ (373)


Which of these are you personally most concerned about?

51

35

28

23

12

11

8

Personal safety

Pension provision

Discrimination against olderpeople

Maintenance of house andgarden

Access to leisure andsports facilities for older

people

Access to education forolder people

None

% mentioning



Which of these are you personally most concerned about?By age

58

46

31

20

10

6

5

39

30

25

14

13

25

14

48

33

26

21

13

12

7

51

16

24

40

12

9

10

Personal safety

Pension provision

Discrimination against olderpeople

Maintenance of house andgarden

Access to leisure and sportsfacilities for older people

Access to education forolder people

None

% mentioning

50-5960-6465-7475+



Do you know about the Care Connect service in Merton?

9 5

70

44

21

51

%Yes

No

DK


Would you know what local services to contact for help if

everyday life became too difficult?


What is your opinion of health and personal social care services in Merton (e.g. chiropody, dental care)?43% say excellent / very good / good

1 11 31 27 2 3 1510

%

Excellent Very good Good Average

Poor Very poor Extremely poor DK



Do you belong to any older people or community groups?16% say yes

1 2 3

83 91 86 80

64

169 13 17

36

Total 50-59 60-64 65-74 75+

%Yes

No

DK



How often do you take regular exercise (e.g. walking shopping, cycling etc)?

57

56

66

56

54

19

19

21

18

21

11

17

5

11

4

5

4

2

6

7

5

5

7

9

1

2

4

6Total

50-59

60-64

65-74

75+

%

Every day 2-3 days per weekAt least once a week Once or twice a fortnightNever DK



How safe or unsafe do you feel when outside in your neighbourhood…?

31

9

58

42

5

14

5

16 17

1

1

During the day

After dark

%

Very safe Fairly safe Neither Fairly unsafe Very unsafe DK



How safe or unsafe do you feel when outside in your neighbourhood during the day?By area

91 90

77

91 9495


% Very safe / Fairly safe (avg 89%)

Base: Merton residents aged 50+ (373)








65

51

4045

56

45


Base: Merton residents aged 50+ (373)







How safe or unsafe do you feel when outside in your neighbourhood after dark?By area

% Very safe / Fairly safe (avg 51%)


Do you think that the libraries do enough for older people?47% say yes

29 31 32 25 27

2428

1622

25

47 4152 53 48

Total 50-59 60-64 65-74 75+

%Yes

No

DK



Have you visited a library in the last three months to use…?

1 1

89

62

10

37

A computer? Book supply?

%Yes

No

DK



Young Persons Survey


46

32

31

28

24

23

20

17

16

15

13

9

45

29

35

34

26

30

13

16

18

18

13

8

Crime

Not enough done for youth

Bullying

Bad behaviour

Litter

Drug use / pushers

Pollution

Public transport

Education


Traffic

Lack of jobs

2006/07

2005/06

Areas of personal concern – Young peopleConcern over Bullying, Bad behaviour and Drugs has decreased. Concern about pollution has increased

Base: All Merton residents 11-17yrs (245)

%


27

30

20

18

9

16

42

39

Pollution of theenvironment

Litter / dirt inthe streets

Bad behaviour

Bullying

AB

DE

Areas of personal concern – Social grade Young people in AB households are more concerned about litter & environment; DE more concerned about bullying & bad behaviour


%


3840

43

49

5955

38

1114

30

25 24

50 49

31

22

10

58

14

0

10

20

30

40

50

60

70

11 12 13 14 15 16 17

Public Transport

Crime

Concern about crime and public transport tends to increase and concern about bullying decreases with age

Bullying


%


Image of the council – Young people

% Saying Great Deal / Some Extent

30

33

22

25

17

30

33

24

25

16

Provides services which youngpeople need

Does enough to protect youngpeople

Keeps young people informed

Listens to concerns of youngpeople

Involves young people indecision making

Merton

London


%


Image of the council – Young people

% Saying Great Deal / Some Extent

30

33

22

25

17

25

21

34

28

20

Provides services which youngpeople need

Does enough to protect youngpeople

Keeps young people informed

Listens to concerns of youngpeople

Involves young people indecision making

2006/07

2005/06

Base: All Merton residents 11-17yrs

%

Merton Residents Survey 2006Base: All Merton residents 11-17yrs (245)

Perceived service delivery – Young peopleDifference from 2005/6

+12*

+3

+1

+3

+6

+2

+3

+3

+1

+1

+1

+4

+5

+1

+4

Arts & culture


Public transport

Libraries

Parks etc.

Health services

Street cleaning

Policing

Leisure facilities

Primary education

Roads / pavements

Sixth form colleges

Secondary educn.

Social services

Youth services

*Sig

11

7

11

4

9

13

12

15

18

20

14

8

18

39

7

67

64

64

63

62

61

58

55

54

47

44

36

36

33

29


Merton Residents Survey 2006Base: All Merton residents 11-17yrs (245)

Perceived service delivery – Young peopleDifference

from London

+2

+7

-8

-3

-2

+7

+5

n/a

-6

-3

-1

+2

-9*

-10*

-5

Arts & culture


Public transport

Libraries

Parks etc.

Health services

Street cleaning

Policing

Leisure facilities

Primary education

Roads / pavements

Sixth form colleges

Secondary educn.

Social services

Youth services

*Sig

11

7

11

4

9

13

12

15

18

20

14

8

18

39

7

67

64

64

63

62

61

58

55

54

47

44

36

36

33

29



Young people and political involvementWhat young people have done, or might consider doing

18

24

4

7

89

68

42

63

48

7

13

32

32

44

1

3

1

4Voting in an election

Doing voluntary work

Being a member of aschool council

Write to localcouncillor

Campaiging (march,protest, sign petition)

%

Am doing/have done Might do in future Would never do this DK

Base: All Merton Residents 11-17yrs (245)


Out of school activities attended67% engage in at least one activity, with sports/gym most popular

40

1917

15

96

2

40

2017

12

64

2

Sports /gym

Drama /Dance /Music

After-school club

Youth club Scout /adventure /cadet grps

Other Breakfastclub

2005/06

2006/07

Base: All Merton residents 11-17yrs

%

Male 52%

Female 26%

Male 15%

Female 25%


Out of school activities young people would like to attend96% would like to attend at least one. Sport / friends most popular; place to do homework least popular


%

Male 63%

Female 34%

Male 21%

Female 39%44 44

35

23

5 6

13

50

3129

26

86 6

Sports / gym Place to meetfriends /others

Music / art /drama

Place for playand hobbies

Place adultsorganiseactivities

Place adultslisten toprobs

Place to dohomework

2005/062006/07

SummarySummary


SUMMARY - ISSUES

Council tax remains the number one issue in Merton, though concern about crime is not far behind.

Concern about litter has fallen this year and is now the fourth biggest area of concern in Merton.

Concern over affordable housing, services for the elderly and public transport have also risen in the past year.


SUMMARY - IMAGE

Following a decline in the last two years, the percentage of people saying the Council does a “good job” increased significantly this year

Ratings improved for Council staff being efficient & well run, making the local area a better place to live and keeping residents informed

There were no significant declines in any aspects of the council’s image.


SUMMARY - SERVICES

Educational services for all ages, from nurseries to evening classes, improved this year.

Facilities in parks, libraries, street lighting and street cleaning were also seen to have improved considerably in the last 12 months.

Among users, all aspects of council services showed an improvement over the past year.


SUMMARY – Other local issues

Worry about crime and anti-social behaviour in Merton had decreased a little. 89% of respondents felt that people in their local area treated them with respect and consideration.

Attitudes towards the Council’s policy towards discrimination, race and social cohesion had not changed much over the past year.

Half of respondents felt that they were able to influence decisions affecting their local area.


SUMMARY – Issues for older residents

18% of respondents aged over 50 had heard of the Celebrating Age Festival for 50+ people in Merton

They were most concerned about personal safety and pension provision.

89% felt safe outside in their neighbourhood during the day; 51% felt safe outside in their neighbourhood after dark.

Just under half of older respondents were happy with library services or health and personal social care services in Merton.


SUMMARY – Young people

Crime is the main area of concern among young people in Merton. Concern over bullying, bad behaviour and drug users / pushers had declined in the past year.

Over the past 12 months, an increased proportion of young people felt that the Council does enough to protect them, though they felt that the Council could be doing more to keep them informed

Young people saw improvements over all aspects of Council service delivery, particularly in the delivery of local park services.

Two thirds of young people engage in at least one out of school activity, with sports/ gym being the most popular, particularly among boys. Dance/ drama/ music is the second most popular activity, but more so among girls than boys.

96% of young people would like to attend at least one out of school activity.

Documents

Merton ALG Residents Survey 2006/07 NOT FOR DISTRIBUTION LONDON DATA UNDER EMBARGO UNTIL 8 th JANUARY 2007