Making strategies work. It’s all about people.™

Securing tomorrow’s results is all about aligning people with new strategies ”

The right people will deliver the right results

That is why we are so interested in people.

Securing tomorrow’s talent comes through under-standing the changing relationship between people and organisational performance.

And securing tomorrow’s results is all about aligning people with new strategies.

Which must mean that delivering your strategy and achieving your results is all about people.

Having the right people in your team will bring your strategy to life. They will create results and make change work to your advantage.

Before explaining what we can do for you, let’s talk about the essence of it all

Bringing your strategy to life

When we work with you, we evaluate your structures, challenges and goals from the ‘outside in’. By seeing you in this way, as your customers or stakeholders do, we can bring new perspectives and under-stand your organisation and its future more objectively.

The result is expert advice on selecting, recruiting, developing and deploying the right combination of employees to imple-ment your strategy.

Whatever solution your organisation needs, we will help you to master the � ne art of making the right investments in people. Because it is these invest-ments that will deliver the best possible results and bring your strategy to life.

The results you need to achieve and the landscape you operate in are the framework for your organ-isation’s future.

Understanding you

We understand your organisation objectively – from the ‘outside in’ ”

The right talent produces the best results

We are pioneers in predicting the impact that people’s capabilities and personalities will have on their workplace performance, and on their potential.

Recognising someone’s achieve-ments and how they deliver results is one thing. But to truly understand them, you have to appreciate what is happening on the inside: how individuals think,

feel and act – and what motivates them. By evaluating each person from the ‘inside out’, we ensure that you � nd, keep and develop the people you need to deliver the best results.

The right talent in the right job at the right time always delivers. And with the right development and deployment, their perfor-mance will reach new levels.

The better you understand your people, the better your decisions concerning how to deploy and develop them.

Understanding people

We understand your people from

the ‘inside out’ ”

Our company is designed to improve your organisation’s results

By answering this question successfully over the years, we have built strong partnerships with our clients. As a result, we have grown too, to become a leading global business in our � eld.

We continue to believe that the quality of our service makes us a true partner to our clients. To this end, our own people are selected for their ability to deliver exemplary results and clear professional advice, in add-ition to their technical specialisation and know-how.

Today, our services include a range of solutions, built to strengthen the performance of our clients’ employees.

Please visit www.mercuriurval.com contact us and � nd out more.

More than 40 years ago, Mercuri Urval was created to help answer a simple but important question:

How can organisations make sure that they have the right people in place to deliver the best possible results?

Mercuri Urval

We are pioneers in predicting the impact people have on business results ”

Recruiting people who deliver results

Our knowledge and experience have taught us this: your oper-ational framework is unique and you have speci� c needs at differ-ent times.

As a leading international recruit-ment consultancy, our success is strengthened by the enduring

relationships we build with our clients and their candidates.

For fast and � exible solutions, from a single assignment to hir-ing an entire organisation, we have a proven track record.

The right recruitment part-ner � nds the right match by truly understanding your organisational strategy.

Recruitment Solutions

From a single assignment to hiring an entire organisation, we have a proven track record ”

Building the right leadership capabilities

Our Board & Executive team are experts in de� ning and developing the leadership capabilities that will frame your future success. From top team development to execu-tive coaching, all our solutions help improve the performance of

leaders by aligning their devel-opment opportunities with your strategic goals.

And when you need fresh lead-ership, our Board & Executive Search consultants are there to make sure that you acquire the talent your future demands.

Quite simply, the right leaders will bring about the best results.

Board & Executive

Recruiting and developing the right leaders is your best opportunity to strengthen your organisation’s perform-ance.

Our Board & Executive team are experts in building the right leadership capability ”

Making change work to our clients’ advantage

Our range of Transformation Services is informed by our decades of practical implementation experience. Our point of departure is your organisational strategy – where you are today and where you are going. We can work closely with you to:

• Better align people to strategy• Transform sales force, delivery unit and leadership performance • Structure organisations for improved results • Secure effective leadership through Mergers & Acquisitions• Get the right start for new organisations

In the future, the rate of change is only set to accelerate, so we are here to provide the experts, services and resources you will need to succeed.

Transformation Services

The demands of tomorrow require organisations in all sectors to be agile and dynamic. The winning teams will be the ones who can make change work to their advantage.

Our point of departure is your organisational strategy – where you are today and where you are going ”

Giving our clients a performance edge

The truly successful organisation builds the right capabilities and talent at all levels – people who can take the organisation into the future.

And because talent is the per-formance differentiator, we put our clients’ strategy at the heart of our talent management solutions.

• What capabilities do you have?• What capabilities do you need?• What capabilities can you de-

velop, and how?• What capabilities do you need

to acquire?• How can your capabilities

be best leveraged through change?

By carefully shaping our services around each of these questions and your situation, we deliver integrated solutions that create real step changes in an organi-sation’s performance.

Talent Management

Comprehensive and re-peated research proves that organisations that attract, motivate and retain the right people outperform those that don’t.

Organisations that attract, motivate and retain the right people outperform those that don’t ”

Services in detail

• Capability Model Development

• Job Description and Speci� cation

• HR Strategy Development

• Customer Perception Analysis

• Individual Assessment

• Capability Review • Assessment

Centres • 360° and

Multi-Source Feedback for Evaluation and Development

Analyse Assess

De� ne the capabilities you need to succeed

Select and identify your talent and talent gaps

• Executive Coaching • Team Development • Development

Programmes: Leaders, Managers, Specialists

• Organisational Development

• Recruitment and Selection Solutions

• Executive Recruitment

• Strategic and Volume Resourcing Programmes

• FastStart™ Transition Coaching

• Start-Up and Relocation

• Organisational Change

• Right-Shaping and Transformation

• Outplacement • Executive

Outplacement

Develop Recruit Deploy

Build capabilities to accelerate performance

Hire the right people to deliver results

Move your people to the right roles

Global reach

We meet our clients’ needs, wherever they are

Your Mercuri Urval team will be selected from our pool of expert International Business Consultants, all with a strong track record of delivering results. The size and special-ist skills of your team can easily be adjusted as your needs change. Every Consultant in this team will be fully briefed on your strategy and on the speci� c process requirements for each assignment.

Whether it is your � rst start-up in a new part of the world, or the need to drive your oper-ation’s performance in emerging markets, we are already there.

Mercuri Urval is a leading international consultancy, working with more than 3,000 clients in over 50 countries every year.

We carefully apply our global solutions to your local conditions ”

Your Solution Overview

Build a framework to describe the competences your business needs A Capability Model enables you to create a common understanding of what behaviours are required to im-plement your strategy – de� ning what talent your organisation needs to reach its goals.

Mercuri Urval’s approach provides you with a clear and direct link between goals, strategy and people ca-pabilities.

Tailor-made for your business situation, our method-ology builds Capability Models that deliver results.

By conducting a thorough analysis of your business context, we identify the critical capabilities your peo-ple need. This analysis is the foundation for our work together to develop your model – using language that is relevant, simple and enduring.

Our approach is to take your key people with us, to make sure stakeholders really have a stake in the model developed. This approach signi� cantly accelerates your capacity to integrate the new model into your talent management processes. And the faster you do this, the faster your Capability Model starts to help you build the tal-ent your business needs.

With decades of implementation experience behind us we provide practical recommendations, so you can bring the model to life, ensuring it has the right impact on your critical decisions about people.

Why build your Capability Model with Mercuri Urval • We are pioneers in linking business to people capa-

bilities • Hands on expert advice and specialist model de-

velopment teams • Global reach and consistency • Expert business consultants that understand com-

mercial challenges • Proprietary tools and best practice, like our

MMInE™ analysis techniques, that accelerate the process and improve quality at each step of the way

• Proven track record of successful design and im-plementation

• We can be your implementation partner, whenever you need us

Applications for Capability Models • Development of corporate values • Implementation of strategy • Talent upgrade • Setting new talent and performance standards • Creating a common view of your required leader-

ship capability • Creating a framework for a capability building pro-

gramme

A typical process: • Programme management set-up • Current and future analysis of the business • Capability modelling through facilitated workshops • Documentation and approval of the Capability

Model • Presentation of the Capability Model with recom-

mendations for its implementation • Follow-up and review process • Implementation activities

Capability Model Development

Tailored to your situation Mercuri Urval’s assessment and development centres are made for you. Development starts with insight, our assessment centres – typically run over 1, 2 or 3 days – provide it.

Operating against your capability model or ours Mercuri Urval assessment and development centres give speci� c, detailed and practical recommendation to you and your people:

• What are the capabilities of you people? • How can they develop and how quickly? • Which career path is best for them and for you?

Why us? With all our assessment experience we offer a unique combination of proven tests and profi ling techniques along-side bespoke business role-plays, business simulation games, group discussions, and problem solving or prioritis-ing exercises.

A fully managed service or working with integrated delivery teams – your people and ours – we have the scale to deliver

Exercise adapted to your business reality, or your strategic challenge

Expert in development as well as assessment – helping people understand how to be more successful in their job is what we do

Assessment and development centres by Mercuri Urval • Business- or function-specifi c assessment tools • International delivery capability • Extensive range of assessment methodologies • In house design and build expertise

Practical application • High potential programmes • Leadership development • Competence evaluation • As an integrated part of a strategic resourcing programme

Assessment & Development Centres

Measuring potential, predicting success You need to assess the capabilities you have today to know what capabilities you need for your strat-egy to work tomorrow.

Mercuri Urval is a pioneer in the predictive assessment of people. We have built our success on our ability to identify and measure potential in individuals, teams and organisations.

Mercuri Urval can help you evaluate potential for devel-opment, identify capability gaps, and select new peo-ple who can fi ll those gaps.

The whole pictureA CV only tells part of a person’s story. The capabilities you need can often be found beyond the brief résumé of education and work experience. Mercuri Urval offers the accurate, predictive assessment you need to get the whole picture. So you can make the right decisions.

Individual 1 to 1 assessments, tailored assessment processes, extensive 360° perception surveys, global talent audits – Mercuri Urval offers a full range of tools and methodologies.

Unrivalled AccuracyHaving assessed people worldwide for more than four decades, we set the highest standards for quality and consistency. We don’t just deliver class-leading accu-racy, but also give you practical recommendations. Our track record proves it.

Our assessments take place within the context of your business situation. Utilising this commercial insight, our unique combination of proprietary tools and our unique methodology, we predict how your people will be able to make your strategy happen. Finally, we help you – and your people – put the appropriate development measures in place.

A Range of solutions Find out more about why the worlds leading or-ganisations turn to Mercuri Urval to assess their people:

• Capability review – mapping potential and audit-ing performance locally, nationally and globally

• Assessment and Development centres – tai-lored and integrated group assessment

• Individual assessment – selecting talent in re-cruitment, matching people to role demands and planning bespoke development

• 360° assessment – Business 360 for collecting employee perception feedback and applying devel-opment recommendations into the business situa-tion

• Performance Management – Using our expertise to help you build or improve your own performance management capability

In addition to stand-alone assessment programmes, we offer a range of business transformation and talent management solutions incorporating tailored assessment activities.

Assessments by Mercuri Urval Unrivalled validity and accuracy – 94% of our rec-

ommended selection assessments meet or exceed expectations

Assessment thought leaders with more than 40 years of knowledge and experience

Global reach and consistency – 25 countries, com-mon methodology, culturally weighted tools

Expert business consultants and assessment spe-cialists who understand business

Proprietary expert tools: personality profi ling, ana-lytical, verbal and conceptual ability testing, expert behavioural interview models

Highest standards in the development of tailor-made and centre based assessment programmes, such as role plays, written exercises and group exercises

Expert assessment model that integrates business and behavioural factors to enable predictive accu-racy

Experience gathered via small- and medium-sized enterprises, as well as multinational corporations

30.000 assessments carried out every year, world-wide

Assessment Solutions Overview

Acquiring premium leadershipOrganisations are de� ned by the quality of their leaders. When it comes to choosing them, there can be no compromise.

Bringing the right people into the boardroom or selecting senior management is one of the strategically most impor-tant decisions an organisation can make. Whatever you put at the top will � lter down. You need people who can be trusted to achieve results and secure the future.

Choices made with wisdom and insight ensure success. But wrong choices can be extremely costly, not only in � nancial terms but also in loss of reputation and stakeholder con� dence. An executive search or recruitment pro-cess needs to be thoroughly implemented to achieve the optimum result. Success means we focus on four critical phases:

• Clarifying the business goals and key success factors We know you prefer to prepare for tomorrow’s challenges rather than relive yesterday’s. Understanding what

results you need to achieve and how you will need to compete is step one.

• Attracting and motivating executives who will make a difference Our extensive industry experience and wide network enable us to tailor the right sourcing strategy. Having ac-

cess to talented people is not suf� cient. They need to be treated with integrity and receive professional advice to help them make the right decisions.

• Helping you make the right decision To help you make the right judgement, we provide clear insight through a thorough assessment of an individual’s

capabilities – strategic capability, leadership ability, operational skills and stakeholder management ability. This is supported by extensive referencing – where we check references with former employees and others – to en-sure the right solution for both parties.

• Tailored Integration Finding high-calibre people does not in itself guarantee improved performance. We help you with proactive,

practical support and advice ensuring that the hiring process is positive and that the new executive is quickly integrated into the new organisation.

Executive Search – A targeted approach Through our Executive Search process we motivate the candidates with the right credentials.

The search process is conducted by experts thoroughly briefed on your business. It is these competent, highly skilled and experienced research specialists who identify target candidates and engage their interest in the opportu-nity you offer.

With the right target pool identi� ed we proceed together with you in interviewing and motivating suitable candidates. Our Board and Executive recruitment consultants work closely with your prospective new executive – providing a tailor-made service focused on securing the perfect strategic match.

Executive Recruitment

Ensure your people hit the ground runningEven a new role holder perfectly matching your business needs can accelerate their time to high perfor-mance.

Mercuri Urval’s FastStart™ programme enables your new recruits – be they internal or external – to hit the ground running. Our goal is to help them become high-performing, integrated members of your team as quickly as possible. A seamless integration saves money, time and frustration, and protects you from the risk of losing good people.

Leaving new employees to fend for themselves doesn’t work

FastStart™ accelerates the performance of both new recruits and existing personnel changing roles. Our FastStart™ programme comprises:

1. Setting goals A three-way meeting between employee, line manager and Mercuri Urval consultant sets the performance goals at the start of employment.

2. Understanding the new work environment We utilise our selection assessment outputs in our I-SWOT™ tool to help the employee focus on applying their strengths to the new environment.

3. Defi ning clear performance expectations Our consultant and the employee develop a 100-day performance plan, which is approved by the line manager or human resources department. With clear performance expectations and objectives in place, the recruit’s progress can be accelerated.

4. Taking action A three-way coaching session between new recruit, line manager and Mercuri Urval consultant ensures that the 100-day plan is activated effectively. Our consultant makes sure that the employee and client bene� t fully from the performance plan.

5. Analysing performance Our consultant, the line manager, and the new recruit review the latter’s performance after approximately six months to plan ongoing professional development

With our insight into the employee’s behaviour and performance, as well as into the client’s business, Mercuri Urval can promise FastStart™ will work and delivers a clear return on investment.

FastStart™ Accelerated Performance

SettingGoals I-SWOT®

100 DaysPerformance

Plan

PerformanceAcceleration

Session

AnalysingPerformance

Ongoing development

Make informed choices Be sure to make the right choice when you recruit, promote or develop an individual. Look beyond formal qualifi cations and experience. Mercuri Urval can help you assess motivations, ambitions and personality traits.

Using world-class tools and methodologies, our expert consultants combine business and people insight to help you make the right decision. Our approach means we can make a predictive capability assessment. In other words, we can accurately evaluate how individu-als will perform in a role that they have not yet been ap-pointed to.

Mercuri Urval conducts the individual assessment within your business context, and in accordance with the speci� c role and level. We apply our experience in personality pro� ling, cognitive and ability testing, in-depth interviewing and career pro� ling. But even more than the quality of our tools is: • The expertise and professional competence of our

people • Understanding your business • Accredited to the highest standards of assessment

competence

Our expert model of behavioural interviewing combines with highly reliable multiple assessment inputs. Put simply we use a range of proven assessment inputs, weighted against role demands, to accurately make a connection between behaviour, performance and re-sults.

Proven Accuracy in the biggest test of all Assessing people for a new role – be it as part of a re-cruitment or internal promotion – is as tough as it gets. You simply don’t know how the person will behave in a new and untried situation. Well, even being a little hum-ble, the truth is it seems we do.

We checked, over 1000 assessments conducted in more than 25 countries during a 5 year period by over 80 different Mercuri Urval consultants. We asked our clients in HR or line management if our recommended candidate had performed 9-18 months into their new job.

The result? 94% of our recommended candidates met or exceeded expectations. Even we think that’s pretty good.

Practical application • Individual selection of new recruits • Identifi cation of potential and talent • Plan personal development • Succession planning • Redeployment decisions • Alignment to corporate capability profi les

Individual Assessment and Selection

Wherever you need us, we’re already there

Visit us at www.mercuriurval.com

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