Child Support Agency New Director Mentoring Guide

Child Support Agency New Director Mentoring Guide Acknowledgments

Bureau of Regional Operations with the Partner Training Team 2 Updated 08/8/2018

This guide has been developed to help experienced child support agency directors pass their knowledge and skills on to their colleagues who are new to the position or need a refresher in one of the topics covered in this manual.

Many thanks to the Wisconsin Child Support Enforcement Association, whose members commissioned the creation of this guide and provided most of its content.

Child Support Agency New Director Mentoring Guide Mentoring Process and Mentors

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Table of Contents CHILD SUPPORT AGENCY NEW DIRECTOR MENTORING GUIDE.............................................. 1 TABLE OF CONTENTS ......................................................................................................... 3 INTRODUCTION – MENTORING NEW DIRECTORS ................................................................... 4 MENTORS ......................................................................................................................... 6 MENTOR AREAS OF EXPERTISE .......................................................................................... 7 PROGRAM ORIENTATION .................................................................................................... 9 BUDGET DEVELOPMENT AND ADMINISTRATION .................................................................. 12 COOPERATIVE AGREEMENTS ............................................................................................ 14 SPARC (SYSTEM FOR PAYMENTS AND REPORTS OF CONTRACTS) ..................................... 15 MONITORING ................................................................................................................... 17 TRAINING NEW STAFF ...................................................................................................... 22 MISCELLANEOUS TOPICS ................................................................................................. 24

Child Support Contact Information Questions regarding this training material should be directed via your local agency

process to the Partner Training Team (PTT), Email: ptttrainingsupp@wisconsin.gov

A contact person is available to answer e-mailed questions related to this training material, assist you in completing any activity that you are having difficulty with, and/or

provide explanation of anything else about this training material.

Questions regarding Child Support cases, policy and systems should be directed via your local agency process to the KIDPOL Request Form

https://dcf.wisconsin.gov/cs/kidpol

DCF is an equal opportunity employer and service provider. If you have a disability and need information in an alternate format, or need it

translated to another language, please contact (608) 266-3400 or the Wisconsin Relay Service (WRS) – 711.

For civil rights questions call (608) 422-6889 or

the Wisconsin Relay Service (WRS) – 711.

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Introduction – Mentoring New Directors

The purpose of the New Director's Mentoring Guide and mentor program is to provide support and a map to guide new directors on the road to successful administration of the child support program. The frequency and content of mentor support is likely to vary depending upon the needs of the new director. The guide is intended as a resource to assist directors to become accomplished, productive, and successful. We hope that the guide will be useful; we encourage you to use and share it as a resource. When a new director begins, the assigned mentor/s will: • Be available to answer the new director’s questions • Cover program mentoring areas/topics with the new director • Identify other mentors to cover topics that s/he can’t cover on his/her own, and

introduce the new director to those mentors.

Mentoring Topics A list of talking points and resources has been compiled for the topics below. Mentors and mentees may refer to the linked materials for each topic. • Program Orientation, and these resources:

o Budget Development and Administration o Cooperative Agreements o SPARC (System of Payment and Reporting of Contracts) Reporting o Monitoring o Training o Miscellaneous

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Steps in the Process The steps for bringing new directors into this process will go something like this: 1. Bureau of Regional Operations (BRO), Child Support (CS) Regional Coordinators will

make the initial contact with new directors. The BRO CS Regional Coordinator will cover the Program Orientation topics with the new director, as well as ensuring the new director has: • The Child Support Agency New Directors Mentoring Guide (this document) • The Computer Systems Access checklist/factsheet

2. The BRO CS Regional Coordinator will coordinate the mentor assignment. The greatest weight will be placed on the new director's preferences and needs. A match selection will be made using basic criteria as a guide: preferences of the new director/mentee, availability of mentor directors, and geographical proximity (if applicable).

3. The BRO CS Regional Coordinator will contact the prospective mentors, provide information about the new director, and determine if there is availability. If mentor/s is available, the BRO CS Regional Coordinator will then share that information with the new director.

4. The BRO CS Regional Coordinator will facilitate introductions; telephone numbers and email addresses will be exchanged.

5. Assigned Mentors will schedule a time to meet or call the new director and cover one or more of the topics, as needed/requested.

6. Assigned Mentors will identify other mentors the new director should meet with; they may facilitate introductions (via a conference call), and coordinate dates for coverage of additional topics as needed.

Child Support Agency New Director Mentoring Guide Mentoring Process and Mentors

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Mentors

Kelly SwanWashburn

Rod DequaineDoor

Amy RolandOutagamie

Debbie ZarovyDustin Feeney

Kenosha

Stacee JensenJefferson

Lisa BinaNancy Haack

Dane

Deb BarnesLa Crosse

Pam PipkinMonroe

Jeff LeggettRacine

Denise SherveyChippewa

Kathleen DiedrichWinnebago

Mary MusackFond du Lac

Maria LaseckiBrown

Shelly HatchBurnett

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Mentor Areas of Expertise The table below lists the areas in which each mentor feels comfortable mentoring a new director.

Prog

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Maria Lasecki, Brown Lasecki_ma@co.brown.wi.us (715) 448-7601

X**

Shelly Hatch, Burnett Shatch@burnettcounty.org (715) 349-2110

X X X X X

Denise Shervey, Chippewa dshervey@co.chippewa.wi.us (715) 726-7752

X X X X X

Lisa Bina, Dane Bina.lisa@countyofdane.com (608) 266-4776

X X X X

Nancy Haack, Dane haack@countyofdane.com (608) 266-6508

X

Rod Dequaine, Door dequaine@co.door.wi.us (920) 746-2307

X X X*

Mary Musack, Fond du Lac Mary.musack@fdlco.wi.gov (920) 929-3059

X X X**

Stacee Jensen, Jefferson staceej@jeffersoncountywi.gov (920) 674-1111

X X X

Dustin Feeney, Kenosha dustin.feeney@kenoshacounty.org (262) 697-4738

X X X X

Debbie Zarovy, Kenosha Debbie.zarovy@kenoshacounty.org (262) 697-4767

X X X X

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Prog

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O

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udge

t and

A

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tion

Coo

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Agr

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ents

SPA

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Deb Barnes, La Crosse dbarnes@lacrossecounty.org (608) 789-8525

X X X X

Pam Pipkin, Monroe Pamela.Pipkin@co.monroe.wi.us (608) 269-8809

X X X X X X X**

Amy Roland, Outagamie Amy.roland@outagamie.org (920) 832-2190

X X X X X X X

Jeff Leggett, Racine jeff.leggett@racinecounty.com (262) 638-7700

X X X*

Kelly Swan, Washburn kswan@co.washburn.wi.us (715) 468-4760

X X X

Kathleen Diedrich kdiedrich@co.winnebago.wi.us (920) 233-1088

X X X X X*

* Legal Issues, Dealing with Attorney Staff/Corp. Counsel **All Areas, as appropriate

Child Support Agency New Director Mentoring Guide Program Orientation

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Program Orientation

Topic Resources

Before meeting, the new director should: • Identify agency security liaison and

obtain access to County LAN (Local Area Network)

• Obtain a WIEXT ID and WAMS (Web Access Management System) ID

• Submit a completed DCF-F-2923-E to their security liaison for access to: o KIDS (Kids Information Data

System) and KIDS Training Environment (CICSE330)

o CSPR (Child Support Partner Resources) SharePoint

o CWW (Cares Worker Web) o Control-D (reports system) o Birth Query/Vital Records

• CSOS (Child Support Online Services)

• Ask IT department to download: o LiveMeeting Player o Flash Player for CBTs

(Computer Based Trainings) • Obtain access to

o KIDStar (payment image retrieval system) via KIDStar Fact Sheet

o Wisconsin Circuit Court Access Page (CCAP) secured

o Department of Motor Vehicles (DMV)

o eWiSACWIS (depends on county structure)

o CLEAR (Consolidated Lead Evaluation And Reporting) via KIDPOL.

The Computer Systems Access Checklist is sent to the New Director via email by the BRO CS Regional Coordinator, in case access to CSPR is not yet granted. Review checklist above and DCF-F-2923 for links and instructions. BRO CS Regional Coordinator and Mentor(s) will assist New Director, as needed. The CSA Director should also reference the Child Support Systems Resource Guide. PTT (Partner Training Team) Learning Center • To obtain a logon ID to the PTT

Learning Center, utilize the Learning Center New Employee Profile Form or call the registration staff at 920-424-1071.

• Staff updates should be sent to regstaff@uwosh.edu o There is a contact person field on the

Registration Profile Form where an agency can designate their central point of contact, or

o The contact person fields can also be updated in the Profile area of the PTT Learning Center. This link is in the left navigation bar under “My Information”.

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Topic Resources

Notify WCSEA President of New director’s contact information—agency, phone, email.

BRO CS Regional Coordinator will contact WCSEA President

Program operated as a cooperative effort by Federal, State, and Local levels of government. • Federal Role • State Role • Local Agency role

Introduction chapter of the BCS (Bureau of Child Support) Policy Manual

Topic Resources

BCS Organization

Primary Program Functions • Intake • Locate • Paternity Establishment • Order Establishment • Support Enforcement

o Income Withholding o Tax Intercept o Passport Denial o Administrative Liens o License Enforcement o Local Judicial Process

• Intergovernmental Enforcement • Review and Adjustment • Collection Processing • Case Closure

Information on the functions of the child support program is presented in the following material: • BCS Policy Manual: Introduction chapter • Introduction to Child Support CBT

Select “Introduction to Child Support” • Introduction to KIDS CBT

Select “Introduction to KIDS”

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Topic Resources

Overview of Resources Available on the Child Support Partner Resources SharePoint

• Resource Pages • Factsheets • BCS Policy Manual • Directory • Bulletin Board • Child Support Bulletins, Letters and

Memos

Walk through these pages on the BCS Child Support Partner Resources SharePoint: • List of Resource Pages • List of Fact Sheets • BCS Policy Manual chapters • Directory & Resource Book • Bulletin Board • Child Support Bulletins, Letters and

Memos

Child Support Email Subscription Lists • CS Bulletins and Admin Memos • KIDS Emergencies • CS Training • General CS Announcements • OCSE (Office of Child Support

Enforcement) Updates

Email subscription lists sign-up page at: https://dcf.wisconsin.gov/cs/subscribe

Submitting questions to KIDPOL via the Child Support Partner Resource site Expect a response within five business days.

• Child Support Partner Resource (CSPR) • CSB 15-01: KIDPOL Questions – Policy

and Procedures • https://dcf.wisconsin.gov/cs/kidpol

Child Support Agency New Director Mentoring Guide Budget Development and Administration

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Budget Development and Administration

Topic Resources and Notes List state contact person(s) Dianne Bahr, BCS (608-422-6197)

Steve Martinelli, DCF Contract Unit (608-422-6381)

Explain Revenue Sources

• Performance Money

• FFP (Federal Financial Participation)

• MSL (Medical Support Liability) collections

• State GPR (General Program Revenue)

• County Levy

• Reference most recent Division of Family and Economic Security (DFES) Administrator’s Memos

• BCS Policy Manual Section 6.2: Program Funding chapter – Child Support Incentives

• Child Support Performance and Incentive Act of 1998

• Public Law 105 – 200 • DCF Rule 153 – Child Support Incentive

Payments

• See CSBs 11-01A, 11-01B, 11-01C and 11-01D on Budget, Contracts & Cooperative Agreements, and Program Funding Resource Page

• BCS Policy Manual Section 6.3: Program Funding chapter – Child Support Incentives

• BCS Policy Manual Section 6.4: Program Funding chapter – Child Support Incentives

• Discuss with New Director Mentor Costs • Direct vs Indirect Costs • IV-D vs Non IV-D • Salary vs Fringe • Cooperative Agreements • Operating Expenses • Allowable vs Non-allowable (re:

SPARC (System for Payments And Reporting of Contracts))

Note: for more information on Indirect Costs, reference the

Budget, Contracts & Cooperative Agreements, and Program Funding Resource Page • Worksheets for calculating IV-D v. Non IV-D

expenditures • 11-01A - Allowable Costs and Limitations of

Funding

• 11-01B - NIVD Activities Eligible and Not Eligible for FFP

• 11-01C - Methods of Determining Costs for Cooperating Agencies

• 11-01D - Charging Fees and Recovery of IV-D Costs

Child Support Agency New Director Mentoring Guide Budget Development and Administration

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Cooperative Agreements section of the Guide. Review Budget Worksheet developed by Dianne Bahr, BCS

Budget, Contracts & Cooperative Agreements, and Program Funding Resource Page; Worksheets for calculating IV-D v. non-IV-D expenditures

Budget Cycles • County (January 1 to December 31) • State (July 1 to June 30) • Federal (October 1 to September 30)

Local Budget “Check List” Know your local process and what is expected of you • Identify local budget contacts • Review county budget process, review

historical budget, and identify documentation needed

• Identify timeframes and due dates • Review historical budget

Review current budget issues at State and Federal Level

Upcoming CS Changes in Biennial Budget Upcoming CS Changes in Federal Budget

Procurement Issues • Please contact BCS through KIDPOL pertaining to any procurement issues or questions (Note: for more information on KIDPOL, reference the Program Orientation Section of the Guide)

• Capital expenditures/assets of $5,000 or more must be depreciated according to the asset’s useful life.

• Title 2 – Grants and Agreements

Child Support Agency New Director Mentoring Guide Cooperative Agreements and SPARC

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Cooperative Agreements

Topic Resources and Notes

Purpose of Cooperative Agreements

Standard Cooperative Agreement and Attachments (Revised Annually and distributed in a CSB) • Use the most current CSB as an outline for

this discussion (see the Budget, Contracts & Cooperative Agreements, and Program Funding Resource Page for the current bulletin)

State/County contract: Cooperative Agreements

Benefit for county • The county is reimbursed for allowable IV-D activities.

• Establishes required duties and performance standards for the Cooperative Agency.

Indirect costs v cooperative agreements (Different ways of accounting for services to maximize FFP)

Indirect costs represent the expenses of doing business that are not readily identified with a particular grant, contract, project function or activity, but are necessary for the general operation of the organization and the conduct of activities it performs. (Examples: costs like heat, light, accounting). Practical difficulties preclude such an approach. Therefore, cost allocation plans or indirect cost rates are used to distribute those costs to benefiting revenue sources. • Contact County Finance Office for a copy of

Indirect Cost Plan to determine what costs are included in the plan.

Process for developing a cooperative agreement

Use Standard Cooperative Agreement as issued in annual CSB listed on the Budget, Contracts & Cooperative Agreements, and Program Funding Resource Page • Contact Cooperative Agency to negotiate

terms of contract.

Review historical cooperative agreements

• County Files • BRO CS Regional Coordinators

Review federal regulation that requires cooperative agreements

45 CFR 303.107 & 45 CFR 304.21

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SPARC (System for Payments and Reports of Contracts)

Topic Resources and Notes

General Overview of Program Funding and Administrative Costs

BCS Policy Manual: Program Funding chapter

Determine who is responsible for SPARC report submission in this county

Discuss within agency/county

General Overview and How to Get Started

SPARC Home Page Note: SPARC, formerly known as CORe (Central Office Reporting), is found on this new website for the State of Wisconsin Department of Children and Families (DCF) as of February 14, 2017.

Contacts for SPARC Home Page – Contacts for SPARC (the Contact link is on the bottom left of each SPARC webpage screen)

Allowable Costs vs Non-allowable Costs

2 CFR Part 225 Grants and Agreements (Previously OMB Circular A-87) 45 CFR 304.21-23 FFP DCF Allowable Costs Manual (DCF Internet) Current year’s CSB on allowable costs. See the Budget, Contracts & Cooperative Agreements, and Program Funding Resource Page for the latest CSB. • 11-01A - Allowable Costs and Limitations of

Funding • 11-01B - NIVD Activities Eligible and Not Eligible

for FFP • 11-01C - Methods of Determining Costs for

Cooperating Agencies • 11-01D - Charging Fees and Recovery of IV-D

Costs RMS (Random-Moment Sampling) Reporting • CSB 12-03 CORe Reporting & RMS Cost

Allocation • CSB 11-08 RMS, Employee Definitions, Employee

Counts, & RMS Groups

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Topic Resources and Notes

SPARC code definitions and reimbursement rates

SPARC Program Code Definitions – open County Child Support Codes section

SPARC reporting form and how to complete it

SPARC Home Page Also reference the Budget, Contracts & Cooperative Agreements, and Program Funding Resource Page for current CSBs (Note: still identified as CORe; no new CSBs at this time.)

Different SPARC reports available – State Reimbursement

SPARC Home Page – click on the Reports tab and choose the applicable report, or choose Reports Information

Annual reconciliation process SPARC Resources – review End of Contract Checklist

Record retention Refer to the following resources: • CSB 12-03: CORe Reporting and RMS Allocation,

Page 5, IV-D Recordkeeping Requirements • CORe Fact Sheet, Section 2.0 Policy and 3.9

Retaining Records for Administrative Cost Claims

Reporting on Specialized Services contracts

CSB 11-07: Specialized Services Contracts (Note: still identified as CORe; no new CSBs at this time.)

Determine local procedures for submitting SPARC reports

• SPARC reconciliation to track expenses that are being claimed on SPARC

• Fill out the SPARC report with allowable expenses • Reimbursement that comes back to the county;

how does your county deal with it?

Frequently Asked Questions Frequently Asked Questions about SPARC

Child Support Agency New Director Mentoring Guide Monitoring

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Monitoring

Topic Resources

Annual State and County Contract

Development Process The Department of Children and Families (DCF) and the Wisconsin Child Support Enforcement Association (WCSEA) meet each year to discuss proposed changes to the State and County Child Support Contract language and the allocation of federal and state funding between the counties. Any changes to the contract language, and the preliminary allocations for the next calendar year, are shared with CSAs in an Administrator’s Memo.

County Responsibilities State/County Contract: CSA’s Duties and Responsibilities • Contact BRO CS Regional Coordinator to

ensure DocuSign contact information is up to date

• Refer to local County contract authorization policy

BCS Policy Manual: Introduction; CSA Role

State Responsibilities State/County Contract: Department’s Duties and Responsibilities BCS Policy Manual: Introduction; State Role

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Topic Resources

Monitoring by External Agencies

Single Audit CSAs must go through an annual independent audit as a condition of receiving federal funds. The single audit applies to county governments as a whole, with general requirements defined by the state Department of Administration (DOA) and program specific requirements by the Department of Children and Families (DCF) and other states agencies. The annual audit is typically performed by an independent certified public accountant (CPA) and includes both financial and program compliance elements. DOA link: http://www.doa.state.wi.us/Divisions/budget-and-finance/financial-reporting/state-controllers-office/state-single-audit-guidelines State/County Contract: Annual Audit; Single Audit Requirement BCS Policy Manual: Program Review & Audit; Audit & Self-Assessment; County Single Audit

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Topic Resources

IRS Safeguarding Disclosure of tax return information to federal, state and local agencies by the Internal Revenue Service (IRS) in the Title IV-D program is authorized by Internal Revenue Code (IRC) section 6103(l)(7). Federal Tax Information (FTI) may be used solely for the purpose of and to the extent necessary in the administration of the child support program. FTI furnished under IRC 6103(l)(7) may not be disclosed to, or exchanged with, or utilized by any other state agency. As a condition of receiving FTI, CSAs are required by IRC 6103(p)(4) to establish and maintain, to the satisfaction of the IRS, certain safeguards designed to prevent unauthorized uses of FTI and to protect the confidentiality of that information. Periodic reviews of CSAs with access to FTI must be conducted to verify compliance with IRS requirements. The IRS does reviews of the State, which can include on-site visits to CSAs. State/County Contract: Information Technology Security; IRS Data BCS Policy Manual: Program Security KIDS Addresses Fact Sheet BCS Forms, Documents & Publications: Reference the Security Resource Page for the following: • IRS Safeguard Review Checklist (DWSC-

15486) • IRS Publication 1075 • Employee’s Certification of Need to Know and

Annual UNAX Awareness Briefing (DCF-F-494). This document includes IRC 7213, 7213(a), and 7431 notifying staff of criminal and civil penalties for the unauthorized inspection or disclosure of FTI.

• General Rules of Behavior for Users Accessing Child Support Information (DCF-F-5222)

• Certification of Compliance w/IRS (DWSC-12065)

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Topic Resources

Customer Service Plan CSAs must have a written customer service plans that explains how the agency serves child support customers and establishes customer service standards. State/County Contract: Provide Services CSB 09-35: CSA Customer Service Plan with Model Customer Service Plan

Data Reliability Audit The federal Office of Child Support Enforcement (OCSE) evaluates the state as a whole and a final results report is published. Section 452(a)(4)(C)(I) of Part D of Title IV of the Social Security Act, requires the OCSE Division of Audit to conduct audits to evaluate the completeness, reliability, security and the accuracy of the performance indicator data reported by the States. Under the Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA), data must be 95% reliable, complete and accurate for the state to receive federal child support incentive funds. CSAs are notified by BCS of any errors identified in the audit. BCS Policy Manual: Audit and Self-Assessment BCS Resource Pages: Audit and Program Performance BCS Child Support Letter: a triennial CSL is issued to CSAs identifying the IV-D cases that are to be submitted for the audit.

Three-Year On-site Review DCF conducts monitoring reviews of CSAs to verify compliance with child support program requirements. Full on-site reviews are conducted on a three-year cycle, with an annual check-in visit or contact with agencies. The full on-site review includes the IRS Safeguarding review. State/County Contract: Monitoring and Compliance Reviews CBS 17-02: Child Support Agency Monitoring 2017-2019 • Review Onsite Monitoring Tool • Review Annual Checklist • Reference CS Agency Three-Year Review

Schedule

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Topic Resources

Self-Assessment Federal regulations require States to annually assess the performance of their child support programs. BCS selects a statewide random sample of cases to review. The results are submitted to OCSE. Agencies are notified of their individual county results via BCS and BRO CS Regional Coordinators. BCS Policy Manual: Audit and Self-Assessment chapter

Civil Rights Plan Recipients of federal funds are required to provide assurances of compliance with civil rights laws and complete a civil rights plan. Civil rights assurances must be provided to DCF either individually from the CSA or from the county government for the county as a whole. Civil rights plans must be available to DCF upon request. State/County Contract: General Provisions; Civil Rights Compliance Plan https://dcf.wisconsin.gov/civilrights Civil Rights Compliance (CRC) Requirements 2014-2017

Internal Monitoring Activities

Case-Record Retention BCS Policy Manual: Case Record Maintenance, Refer to Local county ordinances as well.

Reports to Monitor • Performance reports • Management reports • Cleanup Reports Case Management & Financial Management Reports

Refer to BCS Reports Manual and the Program Performance Resource Page Also visit the Performance Reports page (Monthly CSA Performance Reports and Quarterly Suspense Monitoring Report) Index: Reports New Directors Should Monitor/Assign/Review

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Training New Staff

Topic Resources

Types of training programs available: • Classroom • Computer-Based Training

(CBT) • Web Conferences/Online

Workshops (Webinars) • Webcasts • Self-Study

• Access all training programs in the PTT Learning Center.

• Also visit the Training Resource Page • Complete the “Learning Center Overview for

Child Support Staff” CBT

Child Support Caseworker Mentoring Guide in the PTT Learning Center:

An extensive list of resources and activities to familiarize new staff with the primary functions of the child support program.

Child Support Program Overview • Complete the “Introduction to Child Support” CBT

• Register for “Child Support Essentials” (formerly Child Support New Worker Fundamentals) classroom course

Security and Confidentiality • IRS CBT

• Privacy and Confidentiality

• Obtaining System Access for

Staff

• Complete the “Safeguarding Federal Tax

Information” CBT • Complete the “Program Security &

Confidentiality” CBT • For system access, reference the Program

Orientation Section of the Guide and Form DCF-F-2923-E instructions

Civil Rights Compliance Complete the “Introduction to Civil Rights Compliance” CBT

KIDS Processing Complete these courses: • “Introduction to KIDS” CBT • “Health Insurance Processing in KIDS” CBT

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Topic Resources

KIDS Financial Processing Complete these courses: • “Court Order Concepts” CBT • “Understanding KIDS Financial Records” CBT • Register for “KIDS Financial New Worker

Training” classroom course • “Income Withholding: Collections Made Easy”

CBT

Doc Gen Complete the “DocGen: Creating Documents” CBT

Resources available from the Child Support Partner Resources SharePoint: • Factsheets • Events and Worklists Manual • Forms and Documents

Manual • BCS Policy Manual • State Distribution Unit

Handbook • Directory • Resource Pages • Child Support Bulletins,

Letters and Memos

Walk through these pages on the Child Support Partner Resources SharePoint: • List of Fact Sheets • Events & Worklists Manual • Forms & Documents Manual • BCS Policy Manual • SDU Handbook • Directory & Resource Book • List of Resource Pages • Child Support Bulletins, Letters and Memos

IVA-IVD Interface Complete the “CWW to KIDS and Back” CBT

Intergovernmental • Complete the “Intergovernmental Child Support: Basic Concepts” CBT

• Register for the “Intergovernmental Case Management” classroom course

Case Management Tools Complete these courses: • “Your Tools to Stay On Task and On Time”

CBT

Child Support Agency New Director Mentoring Guide Miscellaneous Topics

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Miscellaneous Topics

Topic Resources

Working with local officials • Wisconsin Counties website • WI County Directory showing each county

website • Wisconsin Government Homepage

www.wisconsin.gov

Department Structure A local Child Support Agency is typically organized as either a stand-alone department of county government, or as a unit under the direction of another department in the county, i.e. Human Services or Corporation Counsel. • If there is a question about the

organization/oversight of a particular county’s CSA, contact that CSA directly.

CS Program Affiliates

Trust Fund Trust Fund Resource Page

OCSE Office of Child Support Enforcement website http://www.acf.hhs.gov/programs/css/

WCSEA Wisconsin Child Support Enforcement Association

BCS Internet (Public) Bureau of Child Support https://dcf.wisconsin.gov/cs/home

Local Agencies BCS & CSA General Information Page contains an email list of all county contacts https://share.dcf.wisconsin.gov/cs/Pages/CSA.aspx

EPPIC This is the vendor for the Child Support Debit Card. See the Disbursement and Payment Methods for CPs & NCPs Fact Sheet for complete information.

Child Support Lien Docket

Lien Docket Web

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Topic Resources

eFiling eFiling Resource Page Wisconsin Court System eFile/eCourts webpage

Local Agency Affiliates • Economic Support (IV-

A) Agency • W2 Agency • Court • FCC • Sheriff • Process Server • Corp Counsel • DA • Clerk of Court • Children First Provider • Substitute Care (IV-E)

Agency • Others (such as

Technical Colleges/Universities, Veteran Assistance Programs, Urban League, etc.

An online directory containing contact information for a wide range of federal, state and local child support and stakeholder contacts is maintained by BCS and is housed on the Child Support Partner Resource (CSPR) site. Local affiliates could be departments within your government structure, or other agencies or programs you will work with daily, to carry out your agency mission. These affiliates will vary among individual counties. Clerk of Courts http://wcca.wicourts.gov/index.xsl

PAC Policy Advisory Committee

CSTAC Child Support Training Advisory Committee

SDUAC State Disbursement Unit Advisory Committee and SDU Handbook

Workgroups Child Support Workgroups

BCS Directors’ Dialogue Directors’ Dialogue is a yearly forum organized by BCS where managers & staff from DCF and the CSAs convene to discuss current child support topics and future trends. Meeting materials are posted on CSPR and accessible via the CSA Link (left hand menu bar).

Roundtables Information TBD