MEDITECH Management Pack for - VMware

Management Pack for MEDITECH

Management Packs for vRealize Operations Manager 10

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2020 VMware, Inc. All rights reserved. Copyright and trademark information.


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Contents

1 Management Pack for MEDITECH 4

2 Getting Started (MEDITECH) 6

3 System Requirements (MEDITECH) 8Setting Up MEDITECH SIRT Files Share and Permissions 8

4 Upgrading the Management Pack (MEDITECH) 10

5 Installing the Management Pack (MEDITECH) 11

6 Configuring the Management Pack (MEDITECH) 14Creating a Credential (MEDITECH) 14

Creating an Adapter Instance (MEDITECH) 16

Validating Data Collection (MEDITECH) 18

7 Troubleshooting the Management Pack (MEDITECH) 20

8 Using the Management Pack (MEDITECH) 22Resource Kinds and Relationships (MEDITECH) 22

Inventory Tree (Traversal Spec) (MEDITECH) 23

Dashboards (MEDITECH) 26

MEDITECH Background Jobs 26

MEDITECH Database Analysis 26

MEDITECH Health Overview 27

MEDITECH Hub Transfer Queues 28

MEDITECH PCS Transfer Queues 29

MEDITECH Server Worst Offenders 30

MEDITECH VMagic Performance Analysis 31

Alerts (MEDITECH) 32

Metrics (MEDITECH) 33

9 MEDITECH Terminology 41

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Management Pack for MEDITECH 1The VMware vRealize® Operations™ Management Pack for MEDITECH is an embedded adapter for vRealize Operations (vROps), collecting performance, health, and availability data from your MEDITECH Electronic Health Record (EHR) system and providing predictive analytics and real-time monitoring information—all within the vRealize Operations user interface.

Notable Features

The Management Pack for MEDITECH provides the following notable features:

n Improved visibility into the overall performance of your MEDITECH EHR system–from infrastructure to point of care

n 7 comprehensive MEDITECH monitoring dashboards to help analyze and proactively diagnose performance issues from MEDITECH-specific departmental metrics and related infrastructure (physical and virtual). Examples include:

n MEDITECH VMagic Performance Analysis

n MEDITECH Database Analysis

n MEDITECH Server Worst Offenders

n Nearly 200 collected metrics for key performance indicators of MEDITECH resources

n Intelligent alerts and notifications for events like MEDITECH health degradations, performance bottlenecks, and capacity shortfalls

Getting Started

Wondering where to start? See our Chapter 2 Getting Started (MEDITECH) and Chapter 3 System Requirements (MEDITECH) topics for details.

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Release Notes

Version Release Date Description

2.0.0.20191031.171319 01 Nov 2019 Updated to support vRealize Operations 7.x and 8.x (does not support vRealize Operations 6.x)

1.3.3.20180706.164936 12 Jul 2019 Added a configurable resource retention feature with persistence. This fixes the issue of resources going in and out of the collection state.

1.3.2.20180510.143818 May 25, 2018 n Added 1 new dashboard: VMagic Performance Analysis

n Deprecated 6 dashboards: App Analysis, Application Database, Applications, Environment Overview, Machine Database Graph, and Server Analysis

n Renamed 1 dashboard: Server Top-N is now Server Worst Offenders

n Incorporated 1.3.1 patch release, addressing an issue where Ring resources were erroneously shown as not collecting

n Implemented timestamp bug fix

1.3.0.20180312.164522 April 12, 2018 n Updated for vROps 6.7 compatibility (For information about general vROps 6.7 impact on our management packs, see our 6.7 Support Knowledge Article.)

n Updated for OSS attribution

1.2.0.20180302.143808 March 2, 2018 Initial General Availability release by Blue Medora


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https://support.bluemedora.com/s/article/True-Visibility-Suite-for-VMware-vRealize-Operations-Supported-on-6-7

https://support.bluemedora.com/s/article/True-Visibility-Suite-for-VMware-vRealize-Operations-Supported-on-6-7

Getting Started (MEDITECH) 2This topic explains how the Management Pack for MEDITECH works and how to get started using it.

How the Management Pack Works

The Management Pack for MEDITECH is an IT management solution designed for healthcare organizations that use the MEDITECH® platform. The solution extracts system information from the MEDITECH SIRT share path and integrates it with VMware vRealize™ Operations Manager™ to create a single view of system performance across the MEDITECH Electronic Health Record (EHR) platform and supporting infrastructure.

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How to Get Started

To get started monitoring your MEDITECH environment from within vRealize Operations, see the following topics:

1 Review theChapter 3 System Requirements (MEDITECH) and ensure you have performed the necessary prerequisite tasks:

n Have your MEDITECH SIRT share path URL, user name, password, and Windows domain available.

2 Install the management pack. See: Chapter 5 Installing the Management Pack (MEDITECH).

3 Configure the management pack. See: Chapter 6 Configuring the Management Pack (MEDITECH).

4 Start using the management pack. See: Chapter 8 Using the Management Pack (MEDITECH)


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System Requirements (MEDITECH) 3Before installing and configuring the management pack, ensure your system meets the following requirements:

vRealize Operations Requirements MEDITECH Requirements

Version(s) vRealize Operations 7.x or 8.x

(Enterprise edition)

MEDITECH Electronic Health Record (EHR) system, versions 5.6 and 6.1

Connection MEDITECH Statistical Information Retrieval Tool (SIRT) share path for SMB file server URL (Fully Qualified Domain Name)

Note Before installing the management pack, you must prepare the MEDITECH SIRT files share. See: Setting Up MEDITECH SIRT Files Share and Permissions.

Credentials MEDITECHSIRT share path username, password, and domain

This chapter includes the following topics:

n Setting Up MEDITECH SIRT Files Share and Permissions

Setting Up MEDITECH SIRT Files Share and Permissions

Before you install the Management Pack for MEDITECH, you must prepare the MEDITECH SIRT files share.

Procedure

1 On your vSphere network:

a Set up a 1 GB SMB/CIFS share for the MEDITECH SIRT files share.

b Create a service user account with read/write permissions to that share.

This share will be used by MEDITECH to send information to the MEDITECH adapter, and by the adapter to retrieve the information.

Note Both MEDITECH and the MEDITECH Management Pack require the login credentials to the SIRT share.

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2 Contact your MEDITECH HCIS administrator and request they set up SIRT sharing for your version of the MEDITECH adapter.

Provide the SMB/CIFS share details and the service account credentials you created in Step 1.

3 When SIRT sharing is set up from the MEDITECH side, check that .sirt files are periodically copied to SMB/CIFS share.

What to do next

n Chapter 5 Installing the Management Pack (MEDITECH)


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Upgrading the Management Pack (MEDITECH) 4This topic outlines how to upgrade the Management Pack for MEDITECH to a newer version.

Procedure

1 Install the Management Pack for MEDITECH. See: Chapter 5 Installing the Management Pack (MEDITECH).

Note NOTE for vROps 6.6.1 users: Because existing dashboards are not overwritten by default in 6.6.1, select the second Reset Default Content... checkbox in the Add Solution window when installing the new .pak file. This should prevent duplicate MEDITECH dashboards within your vROps system upon upgrade.

2 Reconfigure any dashboards that you had customized in an earlier version of the management pack.

What to do next

See Chapter 8 Using the Management Pack (MEDITECH) for additional information on monitoring your MEDITECH system.

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Installing the Management Pack (MEDITECH) 5The Management Pack for MEDITECH is installed using a .pak file.

1 Log in to vRealize Operations as an admin user.

2 From the top navigation bar, select Administration. In the left panel, the default Solutions

view will be selected. In the right panel, click the Add icon.

Note If you are using vROps 7.5, Solutions will have two subcategories: Configuration and Repository. Select Repository and scroll down to Other Management Packs and select Add a Management Pack to install a new management pack. Refer to the second screenshot below if needed.

vROps versions 7 and lower:

vROps version 7.5:

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3 The Add Solution window will appear. Browse to the location of the saved .pak file, then click Upload.


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4 Click Next when the upload has finished.

5 Read and accept the End User License Agreement (EULA), then click Next.

6 Click Finish when the installation process is complete.


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Configuring the Management Pack (MEDITECH) 6Configuring the Management Pack for MEDITECH in vRealize Operations includes the following required tasks:

n Creating a Credential (MEDITECH)

n Creating an Adapter Instance (MEDITECH)

Note In addition, you may want to perform one or more of the following optional tasks to further configure the management pack for your specific needs:

n Validating Data Collection (MEDITECH) (optional)


n Creating a Credential (MEDITECH)


n Validating Data Collection (MEDITECH)

Creating a Credential (MEDITECH)

One of the required configuration tasks for the MEDITECH management pack is to create a set of credentials in vROps. In addition to the SIRT share path, the adapter requires SIRT share path credentials to access the share over the network.

Prerequisites


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Procedure

1 From the top navigation bar, select Administration . In the left panel, expand the Management category and select Credentials.

2 Click the Add icon. In the Manage Credential window that appears, enter the following information:


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Results

n Credential name: A name for this set of credentials

n Username: MEDITECH SIRT share path username

n Password:MEDITECH SIRT share path password

n Domain: Windows domain for MEDITECH SIRT share path

What to do next

Creating an Adapter Instance (MEDITECH)

Creating an Adapter Instance (MEDITECH)

Before you can begin using the MEDITECH management mack, you must create an adapter instance to identify the host from which the management pack will retrieve data.

Prerequisites


n Verify that you know the MEDITECH SIRT share path details and login credentials to connect and collect data.

Procedure

1 From the top navigation bar, select Administration. In the right panel, the Solutions view will be displayed.

2 Select Meditech Adapter from the Solutions list on the right.


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3 Click the Configure icon. The Manage Solution window will appear.

Note Click the Add icon above theInstance Namelist on the left to create multiple adapter instances.

4 In the Manage Solution window, enter the following information:

a Instance Settings:

n Display Name: A name for this particular instance of the MEDITECH management pack.

n Description: Optional, but it can be helpful to describe multiple adapter instances of the management pack.


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b Basic Settings:

n SIRT share path: Enter the Fully Qualified Domain Name (FQDN) of the MEDITECH SIRT file share path to which you are connecting using the following form: smb://<FQDN>/<sharepath>.

Note The MEDITECH SIRT share path FQDN must be reachable from all nodes in the vRealize Operations Manager cluster. In addition, depending on your network configuration, you may:

n Be able to use the IP address or hostname of the MEDITECH SIRT share path.

n Have to update firewall rules to enable communication for the vRealize Operations Manager virtual machine with the MEDITECH SIRT share path over ports 80 and 443.

n Auto Discovery: When you enable autodiscovery (set to true ; default and recommended setting), the management pack creates resources and relationships in vROps, then collects data for the discovered resources after the main collection query runs. This should not be set to False.

n Credential: Select the credential you created when Creating a Credential (MEDITECH),

or click the Add icon to create a set of credentials now.

c Advanced Settings:

n Collector(s)/Groups: The collector you select determines which vRealize Operations Manager collector is used to manage the adapter processes. Default Collector/Group is automatically selected. Click the drop-down menu if you want to run the collection on a different node.

5 Click Test Connection to test the configured connection information. If you encounter any errors, see: Chapter 7 Troubleshooting the Management Pack (MEDITECH).

6 Click Save Settings and Close to save your adapter instance.

What to do next

n To validate data collection, see: Validating Data Collection (MEDITECH). (It will take about 10 minutes to display the MEDITECH adapter metrics.)

n See Chapter 8 Using the Management Pack (MEDITECH) for additional information on monitoring your MEDITECH EHR system.

Validating Data Collection (MEDITECH)

After you add an adapter instance, you will most likely want to validate the data that it collects in vROps. Wait until one collection cycle is complete and the Collection Status for the adapter instance on the Solutions page shows as "Data Receiving".


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Prerequisites


Procedure

1 From the top navigation bar, select Environment.

2 In the left panel, select All Objects , then expand the CSA Meditech Adapter objects list.

3 Select a resource from the list, then click the All Metrics tab to select metrics and validate values against the data source.

What to do next

See Chapter 8 Using the Management Pack (MEDITECH) for additional information on monitoring your MEDITECH EHR system.


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Troubleshooting the Management Pack (MEDITECH) 7Once you have finished Chapter 5 Installing the Management Pack (MEDITECH) and Chapter 6 Configuring the Management Pack (MEDITECH), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

n Test Connection Errors

n Collection Errors

n Adapter and Collector Log Files

Test Connection Errors

When Creating an Adapter Instance (MEDITECH), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host server.

The following errors are possible:

Failed to connect

Error Message: "Failed to connect."

Action: Ensure your server is running.

Failed to connect to server

Error Message: "Failed to connect to server."

Action: Verify your SMB path/host is correct when Creating an Adapter Instance (MEDITECH).

No protocol

Error Message: "No protocol."

Action: Ensure you prepend your SMB share with smb:// before the path when Creating an Adapter Instance (MEDITECH).

Logon failure: unknown user name or bad password

Error Message: "Logon failure: unknown user name or bad password."

Action: Check your SMB login credentials when Creating a Credential (MEDITECH).

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Collection Errors

Problem: No metrics (or old data).

Solution: Verify MEDITECH is populating the SMB share path with .sirt files.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.

n Adapter log files are located in the $VCOPS_BASE/user/log/adapters/MeditechAdapter/ folder.

n Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in vROps:

1 Navigate to Administration > Logs.

2 Expand the MASTER folder, then select the COLLECTOR folder.

3 Click the Edit Properties icon.

4 In the Root logger level drop-down menu, select the desired option:

n The default logging level is warning.

n To troubleshoot issues, set the logging level to info.

n To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.

Note If you set the logging level to debug , log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the vROps online help.


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Using the Management Pack (MEDITECH) 8The Management Pack for MEDITECH includes the following out-of-the-box features, harnessing the power of the vRealize Operations user interface:

n Resource Kinds and Relationships (MEDITECH)

n Inventory Tree (Traversal Spec) (MEDITECH)

n Dashboards (MEDITECH)

n Metrics (MEDITECH)

n Alerts (MEDITECH)


n Resource Kinds and Relationships (MEDITECH)

n Inventory Tree (Traversal Spec) (MEDITECH)

n Dashboards (MEDITECH)

n Alerts (MEDITECH)

n Metrics (MEDITECH)

Resource Kinds and Relationships (MEDITECH)

The Management Pack for MEDITECH creates Resource Kinds and Relationships (associations) for critical resources in your MEDITECH environment.

Resource Kinds

Performance, health, and availability data are collected for the following MEDITECH resource kinds:

1 Application

2 Background Job

3 Database

4 Facility

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5 HCIS

6 HUB Transfer Queue

7 Machine

8 Machine Role

9 PCS Transfer Queue

10 Ring

Relationships

Relationships among discovered resources are also created by the management pack, which are depicted in the diagram below.

MEDITECH Relationships Diagram

Inventory Tree (Traversal Spec) (MEDITECH)


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The Inventory Tree (Traversal Spec) feature in vROps allows you to easily navigate your MEDITECH environment. The hierarchical structure implicitly shows relationships among resources and enables quick drill-downs to root-cause issues. The following inventory trees are available in the MEDITECH management pack:

n MEDITECH Application Inventory

n MEDITECH Ring and HCIS

To access your Inventory Trees, select Environment from the top navigation bar, then select Meditech Adapter from the left panel. Click on a resource from the Inventory Tree, then select the All Metrics tab on the right to populate the available metrics. Depending on the object selected, different grouped metrics are listed. For example:

n Badge—Anomaly, Compliance, Efficiency (%), Efficiency State, Faults, Health (%), Health State, Risk (%), Risk State

n vRealize Operations Generated

n Performance Log Summary

n Server Drive Space

n Server VMAGIC Information

n BAR Monthly Statistics

n APR Counts

n HUB Transfer Queue Statistics


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Example Application Inventory Tree

Example Ring and HCIS Inventory Tree

Icon Legend

Application

Background Job

Database

Facility

HCIS

HUB Transfer Queue

Machine

Machine Role

PCS Transfer Queue

Ring


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Dashboards (MEDITECH)

Dashboards are the primary feature for monitoring and troubleshooting your MEDITECH systems from within vRealize Operations.

The following dashboards are included in the MEDITECH management pack:

n MEDITECH Background Jobs

n MEDITECH Database Analysis

n MEDITECH Health Overview

n MEDITECH Hub Transfer Queues

n MEDITECH PCS Transfer Queues

n MEDITECH Server Worst Offenders

n MEDITECH VMagic Performance Analysis

MEDITECH Background Jobs

TheMEDITECH Background Jobsdashboard displays information about MEDITECH background jobs. This includes related machine roles, machines, and job properties. Background jobs are continuously moving database to database and queues to database.

MEDITECH Database Analysis


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Use the MEDITECH Database Analysis dashboard to view metrics associated with each MEDITECH database. Selecting one or more databases in the Databases widget displays associated metrics in the Metric Picker widget. You can use this to identify which databases store which metrics.

MEDITECH Health Overview

TheMEDITECH Health Overviewdashboard displays an overall view of the hierarchy of MEDITECH resources to detect anomalies from the normal behavior assessed by the analytics engine. It shows details of key metrics and health. Select a resource from the Environment Overview widget to populate its health and relationships.


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MEDITECH Hub Transfer Queues

TheMEDITECH Hub Transfer Queuesdashboard displays information about MEDITECH applications, hub transfer queues, and databases, as well as status and events over time related to the selected databases. Queues are picked up as background jobs for a given app. There can be any number of queues.


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MEDITECH PCS Transfer Queues

TheMEDITECH PCS Transfer Queuesdashboard displays information about MEDITECH applications, PCS transfer queues, and databases. It displays status and events related to the selected databases to show how busy a queue is over time. Data refreshes every 5 minutes. Queues are picked up as background jobs for a given app. There can be any number of queues.


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MEDITECH Server Worst Offenders

TheMEDITECH Server Worst Offendersdashboard displays key server performance metrics, with the worst offenders listed first to enable quick troubleshooting. (Additional details below image.)


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MEDITECH VMagic Performance Analysis

TheMEDITE CH VMagic Performance Analysisdashboardhelps you proactively monitor the performance of your Client/Server (VMagic). Select a server to populate its VMagic DKACT Scoreboard, alerts, and metric graphs.


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Alerts (MEDITECH)

The analytics engine in the Management Pack for MEDITECH learns the typical behavior of the MEDITECH EHR and supporting infrastructure to build dynamic thresholds. It then adapts to the customer environment to provide intelligent alerts about health degradations, performance bottlenecks, and capacity shortfalls.

Resource Kind Severity Name

Machine Warning Abnormal average hold time

Machine Warning Abnormal average wait time

Machine Warning Abnormal semaphore acquires

Machine Warning Abnormal uses per second

Machine Warning Abnormal average queue length

Machine Warning Abnormal server page faults per second

Machine Warning Abnormal server conditional replacements per second


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Resource Kind Severity Name

Machine Warning Abnormal server index file searches per second

Machine Warning Abnormal server lock retries

Machine Warning Abnormal reads per second

Machine Warning Abnormal C: reads per second

Machine Warning Abnormal E: reads per second

Machine Warning Abnormal writes per second

Machine Warning Abnormal C: writes per second

Machine Warning Abnormal E: writes per second

Machine Warning Abnormal free space

Machine Warning Abnormal C: free space

Machine Warning Abnormal E: free space

Metrics (MEDITECH)

The Management Pack for MEDITECH collects the metrics listed in the table below, according to MEDITECH resource kinds.

Note See Chapter 9 MEDITECH Terminology for additional definitions of MEDITECH-specific terms and acronyms.

Download metrics list as .csv file

Resource Kind Resource Group Resource Attribute Attribute Type

Database Admissions (ADM) Statistics Inpatient Admissions double

Database Admissions (ADM) Statistics Inpatient Discharges double

Database Admissions (ADM) Statistics Outpatient ER Counts double

Database Admissions (ADM) Statistics Outpatient Counts double

Database Order Entry (OE) Order Counts Total double

Database Order Entry (OE) Order Counts Continued Orders double

Database Order Entry (OE) Order Counts Converted Orders double

Database Pharmacy (PHA) Order Counts Orders double

Database Radiology (RAD) Order Counts Orders double

Database HUB Transfer Queue Statistics Count double

Database Non-MEDITECH Interfaces (NMI) Unpurged Messages

Creating double


Cancelled double


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https://s3.amazonaws.com/docs.bluemedora.com/vROps/MEDITECH/Content/Resources/Images/meditech_metric_list.csv



Fail-Create double


Fail-Read double


Fail-Send double


Queued double


Sent double


Sending double


Hold double


Read double


Read-Warn double


Reading double


Total double


NTB Purge double


Unk double

Database Non-MEDITECH Interfaces (NMI) Daily Interface Statistics

Creating double


Cancelled double


Fail-Create double


Fail-Read double


Fail-Send double


Queued double


Sent double


Sending double


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Hold double


Read double


Read-Warn double


Reading double

Database Lab Spec Counts Hourly Order Count double

Database PCS Transfer Queue Statistics Count double

Database Admissions (ADM) Admit Queue Entries Per Hour double

Database Admissions (ADM) Admit Queue Average CDS double

Database Admissions (ADM) Admit Queue Average DRE double

Database Billing and Accounts Receivable (BAR) Monthly Statistics

Zero Balance double


UR Accts double


AR Accts double


BD Accts double


CL Accts double


CR Accts double


UB Accts double


IB Accts double


FB Accts double

Database Physician Billing and Receivables (PBR) Counts stmtnumchecked double

Database Physician Billing and Receivables (PBR) Counts stmtnumcreated double

Database Physician Billing and Receivables (PBR) Counts clmnumchecked double

Database Physician Billing and Receivables (PBR) Counts clmnumcreated double

Database Physician Billing and Receivables (PBR) Counts fcnumcreated double

Database Physician Billing and Receivables (PBR) Counts numbatches double

Database Physician Billing and Receivables (PBR) Counts agenumupdated double

Database Physician Billing and Receivables (PBR) Counts clntnumchecked double


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Database Physician Billing and Receivables (PBR) Counts clntnumtransfer double

Database Physician Billing and Receivables (PBR) Counts numbarfwdtxns double

Database Imaging and Therapeutic Services (RAD) Report Counts

Reports double

Database Ambulatory Patient Record (APR) Counts Encounters double

Database Ambulatory Patient Record (APR) Counts Lab Results double

Database Ambulatory Patient Record (APR) Counts Rad Results double

Database Ambulatory Patient Record (APR) Counts Mic Results double

Database Ambulatory Patient Record (APR) Counts Bbk Results double

Database Ambulatory Patient Record (APR) Counts Pth Results double

Database Ambulatory Patient Record (APR) Counts Scans double

Database Imaging and Therapeutic Services (RAD) Compile Queue Counts

Reports double

Database LSI Transfer Status LsiXferBehindMinutes double

Database Scheduling (SCH) Appt Counts AttendedCws double

Database Scheduling (SCH) Appt Counts BookedCws double

Database Scheduling (SCH) Appt Counts CancelledCws double

Database Scheduling (SCH) Appt Counts AttendedGrp double

Database Scheduling (SCH) Appt Counts BookedGrp double

Database Scheduling (SCH) Appt Counts CancelledGrp double

Database Scheduling (SCH) Appt Counts NoShowGrp double

Database Scheduling (SCH) Appt Counts AttendedMpm double

Database Scheduling (SCH) Appt Counts BookedMpm double

Database Scheduling (SCH) Appt Counts CancelledMpm double

Database Scheduling (SCH) Appt Counts NoShowMpm double

Database Scheduling (SCH) Appt Counts AttendedOrm double

Database Scheduling (SCH) Appt Counts BookedOrm double

Database Scheduling (SCH) Appt Counts CancelledOrm double

Database Scheduling (SCH) Appt Counts NoShowOrm double

Database Scheduling (SCH) Appt Counts TotalPendingAppts double

Machine Server General Information ANP string

Machine Server General Information CSBackgroundClient string

Machine Server General Information CSFileServer string

Machine Server General Information DR string

Machine Server General Information EMR string

Machine Server General Information M-ATBackgroundClient string


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Machine Server General Information M-ATFileServer string

Machine Server General Information PROXY string

Machine Server General Information PWM string

Machine Server General Information SCA string

Machine Performance Log Summary ANPServer Append File Searches/Sec

double

Machine Performance Log Summary ANPServer Conditional Replace/Sec (Mutex)

double

Machine Performance Log Summary ANPServer mtJo Index Bytes Moved/Sec

double

Machine Performance Log Summary ANPServer mtJo Index Changes/Sec

double

Machine Performance Log Summary ANPServer mtJo Index File Searches/Sec

double

Machine Performance Log Summary ANPServer mtJo Lock Retries double

Machine Performance Log Summary ANPServer Index Repairs double

Machine Performance Log Summary ANPServer Append Bytes/Sec double

Machine Performance Log Summary ANPServer Appends/Sec double

Machine Performance Log Summary ANPServer Virtual Bytes double

Machine Performance Log Summary ANPServer Working Set double

Machine Performance Log Summary ANP Server % User Time double

Machine Performance Log Summary ANP Server % Privileged Time double

Machine Performance Log Summary Cache Bytes (Kernel Headroom) double

Machine Performance Log Summary Connections Established double

Machine Performance Log Summary Connections Reset double

Machine Performance Log Summary CSMagic Handle Count double

Machine Performance Log Summary CSMagic Working Set double

Machine Performance Log Summary Context Switches/sec double

Machine Performance Log Summary CSMagic Thread Count double

Machine Performance Log Summary DataDrive: Avg Read Q double

Machine Performance Log Summary DataDrive: Avg Write Q double

Machine Performance Log Summary DataDrive: Active % double

Machine Performance Log Summary DataDrive: % Idle Time double

Machine Performance Log Summary DataDrive: Read Bytes/Sec double

Machine Performance Log Summary DataDrive: Reads/Sec double

Machine Performance Log Summary DataDrive: Split IO/Sec double

Machine Performance Log Summary DataDrive: Avg Sec/Read double


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Machine Performance Log Summary DataDrive: Avg Sec/Write double

Machine Performance Log Summary DataDrive: Write Bytes/Sec double

Machine Performance Log Summary DataDrive: Writes/Sec double

Machine Performance Log Summary Free Space C: double

Machine Performance Log Summary Free Space E: double

Machine Performance Log Summary Pool Nonpaged Bytes double

Machine Performance Log Summary Pool Paged Bytes double

Machine Performance Log Summary C: Avg Read Q double

Machine Performance Log Summary C: Avg Write Q double

Machine Performance Log Summary C: Active % double

Machine Performance Log Summary C: % Idle Time double

Machine Performance Log Summary C: Read Bytes/Sec double

Machine Performance Log Summary C: Reads/Sec double

Machine Performance Log Summary C: Split IO/Sec double

Machine Performance Log Summary C: Avg Sec/Read double

Machine Performance Log Summary C: Avg Sec/Write double

Machine Performance Log Summary C: Write Bytes/Sec double

Machine Performance Log Summary C: Writes/Sec double

Machine Performance Log Summary E: Avg Read Q double

Machine Performance Log Summary E: Avg Write Q double

Machine Performance Log Summary E: Active % double

Machine Performance Log Summary E: % Idle Time double

Machine Performance Log Summary E: Read Bytes/Sec double

Machine Performance Log Summary E: Avg Reads/Sec double

Machine Performance Log Summary E: Split IO/Sec double

Machine Performance Log Summary E: Avg Sec/Read double

Machine Performance Log Summary E: Avg Sec/Write double

Machine Performance Log Summary E: Write Bytes/Sec double

Machine Performance Log Summary E: Avg Writes/Sec double

Machine Performance Log Summary Available MBytes (s/b >10% Physical Mem)

double

Machine Performance Log Summary MagicCS % Privileged Time double

Machine Performance Log Summary MagicCS % User Time double

Machine Performance Log Summary ANPServer Page File Bytes double

Machine Performance Log Summary ANPServer Page File Faults/sec double


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Machine Performance Log Summary Page Faults/sec double

Machine Performance Log Summary %Processer Time double

Machine Performance Log Summary Page Reads/sec double

Machine Performance Log Summary Copy Read Hits % double

Machine Performance Log Summary Segments Retransmitted/sec double

Machine Performance Log Summary Semaphore Acquires double

Machine Performance Log Summary Segments Received/sec double

Machine Performance Log Summary Segments Sent/sec double

Machine Performance Log Summary ANPServer Thread Count double

Machine Performance Log Summary Transition Faults/sec (Thrashing) double

Machine Performance Log Summary VMAGIC DKACT average hold time (ms)

double

Machine Performance Log Summary VMAGIC DKACT average wait time (ms)

double

Machine Performance Log Summary VMAGIC Buffer Pool hits/sec double

Machine Performance Log Summary VMAGIC Buffer Pool misses/sec double

Machine Performance Log Summary VMAGIC DKACT average queue length

double

Machine Performance Log Summary VMAGIC % Privileged Time double

Machine Performance Log Summary VMAGIC % User Time double

Machine Performance Log Summary VMAGIC Total Rate of queries/sec double

Machine Performance Log Summary VMAGIC Read Timeouts double

Machine Performance Log Summary VMAGIC DKACT uses/sec double

Machine Performance Log Summary VMAGIC Write Timeouts double

Machine Server Drive Space Free Space double

Machine Server Drive Space Total Size double

Machine Server VMAGIC information File Size double

BackgroundJob

Background Job Processes MIS Process URN integer

BackgroundJob

Background Job Processes JobPID integer

BackgroundJob

Background Job Processes JobContinuous string

BackgroundJob

Background Job Processes JobDescription string

BackgroundJob

Background Job Processes JobLastUpdate string


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BackgroundJob

Background Job Processes JobStartTime string

BackgroundJob

Background Job Processes JobType string

BackgroundJob

Background Job Processes SetUpClient string

BackgroundJob

Background Job Processes InitiatedClient string


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MEDITECH Terminology 9This topic includes definitions and descriptions of certain MEDITECH terminology used within the Management Pack and its supporting documentation.

Term Description

ABS Abstracting

ADM Admissions (Administrative Department)

ANP Allows modules to communicate with different MEDITECH components. Spikes in ANP Server information can be critical, indicating that the ANP service is not able to keep up with disk activity and communications may be halted.

AP Accounts Payable (Financial Department)

APR Ambulatory Patient Record

ARM Authorization of Referral Management (Administrative Department)

Background Job Clients Designated application machines designed for background processing

BAR Billing and Accounts Receivable (Financial Department)

CMS Corporate Management Software (Operations Department)

DKACT A time-sharing protection mechanism describing the length of the queue for a certain resource or database structure

DR Data Repository (Operations Department)

EDM Emergency Department Management (Clinical Department)

ESS Executive Support (Financial Department)

FA Fixed Assets (Financial Department)

File Servers Responsible for all database and file management functions within the MEDITECH environment

GL General Ledger (Financial Department)

HCIS Health Care Information System

HR Human Resources

LAB Laboratory (Clinical Department)

M/AT MEDITECH Advanced Technology

MEDITECH Application MEDITECHʹs tool for MEDITECH application monitoring. It consolidates data collected from various resources into a single data file, the SIRT file. The Care Systems Analytics for MEDITECH management pack uses the MEDITECH SIRT file to gather information about resources and metrics from the environment running MEDITECH.

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Term Description

MEDITECH SIRT file MEDITECH’s resource data file, the Statistical Information Retrieval Tool (SIRT). This file:

n Allows for important site statistical information to be communicated back to MEDITECH from the MEDITECH installation site.

n Allows MEDITECH to be more proactive in supporting customers.

MIG MEDITECH Internet Gateway

MIS Management Information System (Operations Department)

MM Materials Management (Financial Department)

MRI Medical Record Index (Administrative Department)

MRM Medical Record Management (Administrative Department)

mtJo Lock Retries A metric that should be close to flatline

NPR Non-Procedural Representation (Report Writer module)

NUR Nursing (Clinical Department)

OE Order Entry (Clinical Department)

PBR Physician Billing & Receivables

PCM Physician Care Manager (Clinical Department)

PHA Pharmacy (Clinical Department)

PP Payroll & Personnel (Financial Department)

PWM Provider Workflow Management

QM Quality Management (Administrative Department)

RAD Radiology (Clinical Department)

RXM Prescription Order Management (Clinical Department)

SCA Scanning and Archive

SCH Scheduling (CWS - Community Wide Scheduling)

SS Staffing and Scheduling

UNV Universe

UPT Update Tool


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Documents

MEDITECH Management Pack for - VMware