Embed Size (px)
Citation preview
Care Systems Analytics for MEDITECHInstallation and Configuration Guide
VMware Care Systems Analytics for MEDITECH Management Pack forvRealize Operations Manager
This document supports the version of each product listed andsupports all subsequent versions until the document is replacedby a new edition. To check for more recent editions of thisdocument, see http://www.vmware.com/support/pubs.
VMware, Inc.3401 Hillview Ave.Palo Alto, CA 94304www.vmware.com
2 VMware, Inc.
Care Systems Analytics for MEDITECH Installation and Configuration Guide
You can find the most up-to-date technical documentation on the VMware Web site at:
http://www.vmware.com/support/
The VMware Web site also provides the latest product updates.
If you have comments about this documentation, submit your feedback to:
Copyright © 2015 VMware, Inc. All rights reserved. Copyright and trademark information
VMware, Inc. 3
Content
About This Book 4
Introduction to Care Systems Analytics for MEDITECH 6Installation and Configuration Requirements 6
Installation Component Overview 7
Installing the Care Systems Analytics for MEDITECH Management Pack on vRealize Operations Manager 8
Prepare the MEDITECH Files 8
Install the Care Systems Analytics for MEDITECH Management Pack in vRealize Operations Manager 9
Configure a Care Systems Analytics for MEDITECH Adapter Instance in vRealize Operations Manager 9
Clone and Share Dashboards in vRealize Operations Manager 11
Configure User Group Permissions in vRealize Operations Manager 12
Upgrading vRealize Operations Manager 13
VMware, Inc. 4
The Care Systems Analytics for MEDITECH Installation and Configuration Guide describes how to install and
configure the VMware® Care Systems Analytics for MEDITECH Management Pack on vRealize Operations
Manager to monitor your MEDITECH® system.
Intended AudienceThis information is intended for anyone who needs to install or configure the Care Systems Analytics for
MEDITECH Management Pack.
This information assumes you are experienced with vRealize Operations Manager and MEDITECH. See
VMware vRealize Operations Manager documentation at: http://www.vmware.com/support/. See your
MEDITECH documentation, as needed.
VMware Technical Publications GlossaryVMware Technical Publications provides a glossary of terms that might be unfamiliar to you. For definitions
of terms as they are used in VMware technical documentation go to http://www.vmware.com/support/pubs.
Document FeedbackVMware welcomes your suggestions for improving our documentation. If you have comments, send your
feedback to [email protected].
Technical Support and Education ResourcesThe following sections describe the technical support resources available to you. To access the current version
of this book and other books, go to http://www.vmware.com/support/pubs.
Online and Telephone Support
To use online support to submit technical support requests, view your product and contract information, and
register your products, go to http://www.vmware.com/support.
Customers with appropriate support contracts should use telephone support for the fastest response on
priority 1 issues. Go to http://www.vmware.com/support/phone_support.
Support Offerings
To find out how VMware support offerings can help meet your business needs, go to
http://www.vmware.com/support/services.
About This Book
VMware, Inc. 5
About This Book
VMware Professional Services
VMware Education Services courses offer extensive hands‐on labs, case study examples, and course materials
designed to be used as on‐the‐job reference tools. Courses are available onsite, in the classroom, and live
online. For onsite pilot programs and implementation best practices, VMware Consulting Services provides
offerings to help you assess, plan, build, and manage your virtual environment. To access information about
education classes, certification programs, and consulting services, go to http://www.vmware.com/services.
VMware, Inc. 6
1
VMware® Care Systems Analytics for MEDITECH is an IT management solution designed for healthcare
organizations that use the MEDITECH® platform. The solution extracts system information from the
MEDITECH SIRT share path and integrates it with VMware vRealize Operations Manager to create a single
view of system performance across the Electronic Health Record (EHR) platform and supporting
infrastructure.
Care Systems Analytics for MEDITECH is a management pack for vRealize Operations Manager. This is an
intelligent operations management solutions from VMware. The Care Systems Analytics for MEDITECH
solution improves visibility into the overall performance of the MEDITECH system–from infrastructure to the
point of care. It includes dashboards, widgets, and patented self‐learning techniques to visualize and analyze
performance indicators from MEDITECH specific departmental metrics and related infrastructure (physical
and virtual).
Use this solution to help you increase collaboration across infrastructure, operations, and applications teams;
reduce expensive and disruptive outages by providing insight into application, database, and infrastructure
metrics; and anticipate and prevent potential problems, by quickly troubleshooting issues to resolution.
Installation and Configuration RequirementsBefore you install the Care Systems Analytics for MEDITECH management pack, verify that your system
meets the listed requirements. See the Care Systems Analytics for MEDITECH Release Notes for the most current
information.
Introduction to Care Systems Analytics for MEDITECH 1
NOTE For the purposes of this guide:
The terms Management Pack, Adapter, and Solution are used interchangeably and generally apply to Care
Systems Analytics for MEDITECH.
VMware, Inc. 7
Chapter 1 Introduction to Care Systems Analytics for MEDITECH
Installation Component OverviewThe following two graphics illustrate the relationships between the Care Systems Analytics for MEDITECH
Management Pack, the vRealize Operations Manager, and MEDITECH.
Figure 1-1. Care Systems Analytics for MEDITECH adapter integration with the vRealize Operations Manager
Figure 1-2. Flow of Care Systems Analytics for MEDITECH component data into vRealize Operations Manager
VMware, Inc. 8
2
This section describes how to install the Care Systems Analytics for MEDITECH management pack on the
vRealize Operations Manager.
Installation of management packs in general is described in the documentation for vRealize Operations
Manager. The procedures in this guide are specific to the Care Systems Analytics for MEDITECH management
pack.
For additional information about vRealize Operations Manager, see the documentation at:
http://www.vmware.com/support/pubs. From the Support Resources list, select vRealize Operations
Manager.
Prepare the MEDITECH FilesBefore you install Care Systems Analytics for MEDITECH, you must prepare the MEDITECH SIRT file.
Procedure
1 On your vSphere network:
Setup a 1 GB SMB/CIFS share for the MEDITECH SIRT file.
Create a service user account with read/write permissions to that share.
This share will be used by MEDITECH to send information to the MEDITECH adapter and by the Care
Systems Analytics for MEDITECH adapter to retrieve the information.
Both MEDITECH and the Care Systems Analytics for MEDITECH require the login credentials to the
SIRT share.
2 Contact your MEDITECH HCIS administrator and request they setup SIRT sharing for your version of the
MEDITECH adapter.
Provide the SMB/CIFS share details and the service account credentials you created in Step 1.
3 When SIRT sharing is setup from the MEDITECH side, check that .sirt files are periodically copied to SMB/CIFS share.
Installing the Care Systems Analytics for MEDITECH Management Pack on vRealize Operations Manager 2
NOTE The vRealize Operations Manager does not support uninstalling management packs. This includes the Care
Systems Analytics for MEDITECH management pack. VMware recommends that you take a snapshot prior to
installing the Care Systems Analytics for MEDITECH management pack.
VMware, Inc. 9
Chapter 2 Installing the Care Systems Analytics for MEDITECH Management Pack on vRealize Operations Manager
Install the Care Systems Analytics for MEDITECH Management Pack in vRealize Operations Manager
You install the Care Systems Analytics for MEDITECH management pack on the vRealize Operations
Manager using a PAK file.
The Care Systems Analytics for MEDITECH management pack is the part of the solution that you install. It
contains the dashboards.
Use the vRealize Operations Manager user interface to install the Care Systems Analytics for MEDITECH
management pack. See the vRealize Operations Manager documentation for additional information.
Prerequisites
1 Download your Care Systems Analytics for MEDITECH from my.vmware.com. Your My VMware
account login grants you access to the solutions you have purchased. The solution that you downloaded
includes a PAK file. For example:
vmware-<opsmgr>-<om_ver>-MeditechAdapter-<mca_ver>-<buildnumber>.pak.
2 Save that PAK file to a temporary folder on your local system.
Procedure
1 Use a supported browser to log in to the vRealize Operations Manager user interface with administrator
privileges.
For a current list of supported browsers, see the vRealize Operations Manager release notes.
2 In the left pane of vRealize Operations Manager, click the Administration icon and click Solutions.
3 On the Solutions tab, click the add (+) icon.
a Browse to locate the temporary folder and select the PAK file.
For example, vmware-vrops-6.0.0-MeditechAdapter-1.0-<buildnumber>.pak.
b Click Upload. After the file uploads, click Next.
c Read and accept the EULA and click Next.
Installation details appear in the window during the process. The installation might take several
minutes.
d When the installation is finished, click Finish.
The management pack is listed as a solution.
What to do next
You must configure your Care Systems Analytics for MEDITECH Adapter instance.
Configure a Care Systems Analytics for MEDITECH Adapter Instance in vRealize Operations Manager
To manage your Care Systems Analytics for MEDITECH instances in vRealize Operations Manager, you must
configure an adapter instance for each Care Systems Analytics for MEDITECH instance.
When you configure the adapter, you must use one of the following URL formats:
IP address
FQDN (fully qualified domain name)
Prerequisites
Verify that you know the MEDITECH SIRT share path details and login credentials to connect and collect
data.
VMware, Inc. 10
Chapter 2 Installing the Care Systems Analytics for MEDITECH Management Pack on vRealize Operations Manager
Download and install the Care Systems Analytics for MEDITECH management pack. See “Install the Care
Systems Analytics for MEDITECH Management Pack in vRealize Operations Manager” on page 9.
Procedure
1 In the left pane of vRealize Operations Manager, click the Administration icon and click Solutions.
2 Select the MEDITECH adapter and click the Configure (double‐gear) icon.
3 If you are adding an additional adapter instance, click the add (+) icon on the Instance Name toolbar.
4 Enter a Display name and Description for the adapter configuration.
5 In the Basic Settings area, enter the FQDN or IP address of the MEDITECH SIRT share path to which you
are connecting.
Enter the path to the SIRT share. Enter the URL to the share path in the form
smb://<FQDN>/sharepath
The MEDITECH SIRT share path FQDN or IP address must be reachable from all nodes in the vRealize
Operations Manager cluster.
Depending on your network configuration, you may:
Be able to just use the Hostname of the MEDITECH SIRT share path.
Have to update firewall rules to enable communication for the vRealize Operations Manager virtual
machine with the MEDITECH SIRT share path over ports 80 and 443.
6 Add login credentials for the MEDITECH SIRT share path.
The MEDITECH adapter requires the SIRT share path and the credentials to access the share over the
network. You configure the Care Systems Analytics for MEDITECH adapter through the vRealize
Operations Manager interface.
Enter the MEDITECH SIRT share path credentials, including the user name, password, and domain
details.
7 Select true or false from the Auto Discovery drop‐down menu to enable or disable auto‐discovery.
If you enable auto‐discovery, the data collection process discovers new resources and creates the resources
for you. If you disable auto‐discovery, you must use manual discovery to create resources. Manual
discovery is useful for restricting the resources that the management pack adds. You typically enable
auto‐discovery for the Care Systems Analytics for MEDITECH management pack.
8 Click Test Connection to validate the connection with your MEDITECH SIRT share path.
A dialog box appears with the test result, click OK to close it.
9 Expand the Advanced Settings list and select a Collector from the list.
The collector you select determines which vRealize Operations Manager collector is used to manage the
adapter processes.
10 In the Basic Settings area, select true or false from the Auto Discovery drop‐down menu to enable or
disable auto‐discovery.
If you enable auto‐discovery, the data collection process discovers new resources and creates the resources
for you. If you disable auto‐discovery, you must use manual discovery to create resources. Manual
discovery is useful for restricting the resources that the management pack adds. You typically enable
auto‐discovery for the Care Systems Analytics for MEDITECH management pack.
11 Click Save Settings to save the management pack instance.
12 Click OK in the Adapter instance successfully saved message box.
13 Click Close in the Manage Solution box.
The adapter instance is added to the list.
VMware, Inc. 11
Chapter 2 Installing the Care Systems Analytics for MEDITECH Management Pack on vRealize Operations Manager
14 Click the home icon to return to the home screen and view your dashboards. Verify that the MEDITECH
dashboards appear and display resources and metrics.
It will take about 10 minutes to display the MEDITECH adapter metrics.
vRealize Operations Manager begins collecting data from the MEDITECH SIRT share path. Depending on the
number of managed objects, the initial collection can take more than one collection cycle. A standard collection
cycle begins every five minutes.
What to do next
Clone and share your Care Systems Analytics for MEDITECH adapter dashboards.
Clone and Share Dashboards in vRealize Operations Manager
There are selected activities you can perform on entire dashboards. Depending on your access rights, you can
add, delete, and arrange widgets on your dashboards, clone and create new dashboards, import or export
dashboards from other instances, edit widget configuration options, and configure widget interactions.
After you install the MEDITECH management pack for the first time, clone the dashboards and share them
with appropriate users. Cloning the dashboards ensures that you do not override user‐applied dashboard
settings when you update to a new management pack. In other words, all changes to settings made by users
to their cloned dashboards are preserved.
Procedure
1 In the left pane of vRealize Operations Manager, click the Content icon and click Dashboards.
2 Clone each Care Systems Analytics for MEDITECH adapter dashboard.
a Select a Care Systems Analytics for MEDITECH dashboard.
b Click the clone icon.
c Enter a new name for the cloned dashboard and click OK.
d Repeat for each MEDITECH dashboard.
Meditech Health Overview
Meditech App Analysis
Meditech Database Analysis
Meditech Server Top‐N
Meditech Server Analysis
3 Share the Care Systems Analytics for MEDITECH dashboards.
a Click the gear icon menu and select Share Dashboards.
b From the list of Shared Dashboards, drag the Care Systems Analytics for MEDITECH dashboards to
the MEDITECH group listed under Accounts Group on the left side.
See “Configure User Group Permissions in vRealize Operations Manager” on page 12.
c Click Save.
NOTE It is highly recommended that you, the vRealize Operations Manager administrator, clone and share the
default dashboards with the MEDITECH application team and other individuals involved in the monitoring
and management of the MEDITECH application.
Do this immediately after completing the Care Systems Analytics for MEDITECH management pack
installation.
This ensures that any changes to the configuration of the default dashboards for your environment are not
overwritten by updated default dashboards that might be downloaded as part of an update to either the
vRealize Operations Manager or the Care Systems Analytics for MEDITECH management pack.
VMware, Inc. 12
Chapter 2 Installing the Care Systems Analytics for MEDITECH Management Pack on vRealize Operations Manager
What to do next
See the Care Systems Analytics for MEDITECH Users Guide for additional information on monitoring your
MEDITECH software.
Configure User Group Permissions in vRealize Operations ManagerYou must have privileges to access specific features in the vRealize Operations Manager user interface. The
roles associated with your user account determine the features you can access and the actions you can perform.
Each predefined role includes a set of privileges for users to perform create, read, update, or delete actions on
components such as dashboards, reports, administration, capacity, policies, problems, symptoms, alerts, user
account management, and adapters. The vRealize Operations Manager enforces which objects a user can see,
and the operations that they can perform on those objects, based on the access privileges and roles assigned to
the user by the administrator.
vRealize Operations Manager provides several predefined roles to assign privileges to users. You can also
create your own roles. The default Care Systems Analytics for MEDITECH adapter user role is:
Administrator ‐ Includes privileges to all features, objects, and actions in vRealize Operations Manager.
A dashboard can be shared with any group but the dashboard is still owned by the user that shared the
dashboard, for example, the Administrator user. Other users cannot modify the shared dashboard. To
determine if you have permission to modify a dashboard, check for the key icon on the dashboard tab.
Prerequisites
Verify that you are logged in to the vRealize Operations Manager as an system administrator.
Procedure
1 In the left pane of vRealize Operations Manager, Home panel, click the Administration > Access Control,
and click the User Groups tab.
2 Import user groups.
You import user groups from an LDAP database on another machine so that you can use those groups in
vRealize Operations Manager. When you import user groups, vRealize Operations Manager creates user
records and assigns them to user groups.
a Click the Import Group icon on the User Groups toolbar.
b In the Import User Groups workspace, click the add (+) icon and provide the details to import the
user group. This includes:
Import from Source Type, open LDAP host machine
Host, Port, User Name, and Password
Find user groups
Advanced import settings
c Provide details to import the user groups. This includes:
Members user names of each user
Role names assigned to users
Objects view associated with group
d Test the import source. Click Test.
3 Edit a user group roles and objects. This is available after the group is imported.
a Click the add (+) icon in the User Groups toolbar.
b Select members, roles, and objects for the new user group.
VMware, Inc. 13
Chapter 2 Installing the Care Systems Analytics for MEDITECH Management Pack on vRealize Operations Manager
4 Edit a user group.
a Click the edit (pencil) icon in the User Groups toolbar.
b After you add a user group, to change the role, user account, or objects associated with the user
group, you select a user group in the summary grid, and click the edit (pencil) icon in the panes of
the Details grid.
5 Share the dashboards with the groups.
What to do next
Create additional user accounts and assign users to the groups, as needed. See the vRealize Operations
Manager documentation for additional information on configuring and managing users.
Upgrading vRealize Operations ManagerIf you upgrade from an earlier version of vRealize Operations Manager, the previous Care Systems Analytics
for MEDITECH management pack files are copied to the/usr/lib/vmware-vrops/user/plugins/.backup file in a folder with a with a date and time as the folder name.
Before migrating your data to your new vRealize Operations Manager instance:
Install any new adapters.
Clone any out of the box dashboards that you modified.
After migration, none of your adapter customizations are included in the migration, and you must reconfigure
them. All modifications done to the dashboards are removed after the vRealize Operations Manager upgrade.
Cloned dashboards are not overwritten.
