(Medical Tourism Division of Astute Management Consultancy Pvt. Ltd.)

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(Medical Tourism Division of Astute Management Consultancy Pvt. Ltd.)


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“Facilitating Secondary and Tertiary Healthcare services”

2010


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MED TOUR PAL INTRODUCTION

Company profile

Astute Management Consultancy Pvt.Ltd. was incorporated in 1997 at Mumbai, managed by Healthcare professionals, Doctors and Management Consultants.

AMC’s medical tourism division named “Med Tour Pal” facilitates medical value travel services globally. Our Mission & Vision

We strongly believe in delivering quality services backed by robust systems and processes to provide optimum Healthcare solutions suiting an individual’s budget.

Our Mission is “To provide a cost effective, integrated and quality Medical value travel services.

Our Vision is “To be a recognized No 1 Medical value travel company globally.

Credentials of the Company

The chairman has worked in a Public Sector Insurance company as head of Health Insurance Department in corporate office which controlled health insurance business on all India and overseas traveler all over the world for more than 32 years.

He has designed 16 health insurance policies which were promoted by his earlier employers and handled reimbursement of hospital expenses throughout India.

He is a pioneer in establishing Third Party Administrator services in India for reimbursement of health insurance claims. Presently the chairman is heading an NGO where health insurance reimbursement to senior citizens and unprivileged

section of the society for the past 8 years.

NGO has covered more than 20,000 families (50,000 individual members) who were benefitted by way of reimbursement of hospital expenses in Gujarat, Maharashtra and other parts of India.


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MEDICAL TOURISM BUSINESS DESCRIPTION

Introduction The concept of medical tourism is not a new one. The first recorded instance of

medical tourism dates back thousands of years to when Greek pilgrims traveled from all over the Mediterranean to the small territory in the Saronic Gulf called Epidauria. This territory was the sanctuary of the healing god Asclepius. Epidauria became the original travel destination for medical tourism.

Definition of medical tourism It could be defined as the set of activities in which a person travels often long

distance or across the border to avail medical services with direct or indirect engagement in leisure, business or other purpose.( by Medical Tourism Association).

Medical tourism is the practice of a patient "outsourcing" healthcare services to an area outside of his/her home country.


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Contd… SOME STATISTICS OF MEDICAL TOURISM

India is rated amongst the world’s “must see top ten destination” by Conde Naste (international magazine)

Confederation of Indian Industry (CII) sponsored Mc Kinsey & Co. study.–“Healthcare in India: The Road Ahead” report:- 1.3 million medical tourists visit Asia / year

Nos. of US patients seeking cheaper care abroad - grew to 7,10,000 / year

Over 1, 50000 medical tourists travelled to India in 2002 bringing in earnings of $ 300 million, 2006-07 > 3,00000

A forecast by Deloitte Consulting published in August 2008 projected that medical tourism originating in the US could jump by a factor of ten over the next decade

An estimated 750,000 Americans went abroad for health care in 2007, and the report estimated that a million and a half would seek health care outside the US in 2008.

The time spent waiting for a procedure such as a hip replacement can be a year or more in Britain and Canada;

however, in New Zealand, Costa Rica, Singapore, Hong Kong, Thailand, Cuba, Colombia, Philippines or India, a patient could feasibly have an operation the day after their arrival.

In Canada, the number of procedures in 2005 for which people were waiting was 782,936.

With global revenues of approximately US$ 20 Billion (2005), the medical tourism industry is one of the world's largest industries.

India's cost effective treatment makes it an important player in this industry

Growing Medical tourism in India will be one of the major sources for foreign exchange.

With increasing number of non-insured population in western countries and increasing healthcare expenditure to GDP resulting in people opting for treatment choices outside their country.


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Contd…Medical Tourism in India – The Current Scenario Medical Tourism is poised to be the next Indian success story after Information

Technology. According to a Mckinsey-CII study the industry’s earning potential estimated at Rs.5000-10000 Crores by 2012.

Cost Competitiveness – The Key driver:

The main reason for India’s emergence as a preferred destination is the inherent advantage of its healthcare industry. Today Indian healthcare is perceived to be on par with global standards. Some of the top Indian hospitals and doctors have strong international reputation. But the most important factor that drives medical tourism to India is its low cost advantage. Majority of foreign patients visit India

primarily to avail of “First World Service at Third World Cost”.

Market players:

Most of the hospitals offering medical tourism service are private hospitals located in metropolitan cities except some government institutions like AIIMS.

Among the private players are Apollo hospitals, Max hospitals, Fortis group of hospitals, Escort hospital, Wockhardt hospitals, Asian Heart Institute, etc.

The services are combined into a package which includes transportation, accommodation, treatment and leisure activities which are mediated through various health facilitators.


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Contd…

Wellness

tourism

Alternative systems

of medicine

Cosmetic surgery Advanced and life

saving healthcare

Services

offered

Spas,

Stress

relief,

Rejuvenatio

n centers.

Ayurvedic treatment,

Siddha treatment,

Homoeopathy

treatment, Yoga.

Plastic Surgery,

Breast

enhancement,

Tummy reduction,

Skin

treatment.etc.

Cardio

vascular,IVF,

Organ transplant,

Orthopaedics etc.

Profit margin Low Low Medium High

Key

competitors

Thailand,

South Africa--------

Thailand, South

Africa,

Cuba,Brazil,Costa

rica

Singapore,Thailan

d,Malaysia

India’s

strength

Low High Low High

Types of services


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Contd…

Group Description Countries Demand drivers

I NRI’S All over the world Low cost with trip

back home.

II Patients from

under-developed

countries

SAARC Countries,

Africa, Middle-east

countries.

High quality and

affordable health

care.

III Patients from

developed

countries

U.S.A,Canada,U.K.Low cost, no

waiting period.

Consumer profile

Tourism is only accessory part and offers additional attraction to patients travelling for less complicated and cosmetic surgery.


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ROLE OF MED TOUR PAL

Med Tour Pal

Patient

Travelindustry

Hospital

Hotel industry

Contd…


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INDIVIDUAL PATIENT/GROUP IN NEED OF MEDICAL/COSMETIC/DENTAL/WELLNESS TREATMENT

INDIVIDUAL PATIENT/GROUP IN NEED OF MEDICAL/COSMETIC/DENTAL/WELLNESS TREATMENT

MED TOUR PAL

NETWORK

MED TOUR PAL

NETWORK

CALL MED TOUR PALCALL MED TOUR PAL E-MAIL MED

TOUR PALE-MAIL MED

TOUR PALWEBSITE QUOTE FORM

WEBSITE QUOTE FORM

HOSPITAL/WELLNESS/COSMETIC /DENTAL CENTRE

HOSPITAL/WELLNESS/COSMETIC /DENTAL CENTRE

MTP helps in selecting type of treatment, hospital, doctor, in varied destinations and forwards the cost estimate suited to individual.

MTP helps in selecting type of treatment, hospital, doctor, in varied destinations and forwards the cost estimate suited to individual.

TRAVEL AND TOURISM PARTNERS

TRAVEL AND TOURISM PARTNERS

MTP also make arrangements for patients travel to destination along with any need of patient for tourism at destination .

MTP also make arrangements for patients travel to destination along with any need of patient for tourism at destination .

Thus MTP forms a one point contact for individual patient/groups for their health requirement and provides a complete package of medical treatment, travel and tourism, wellness etc. to suit individuals need and budget.

Thus MTP forms a one point contact for individual patient/groups for their health requirement and provides a complete package of medical treatment, travel and tourism, wellness etc. to suit individuals need and budget.

Core activity of Med Tour Pal


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OPERATIONS OF THE BUSINESS:

Organization structure of the Med Tour Pal

Chairman

Directors

Operationsmana

ger

BPO

Business and

Medical

Consultant

IT consultant

HR Consul

tant

Case managers

Legal Exper

t

Packaging and Costing

Marketing


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KEY PERSONNEL OF THE COMPANYOur Management Team

1 )S. P KulkarniMA /Eco / AFIIChairpersonExperience: worked for 32 years in a PSU Insurance Company as a Manager in their Corporate Officer,

pioneer in designing insurance policies for his company. He was the Manager in their Corporate Officer. He was the Manager HR in their Corporate Officer. He has also served in the Indian Air Force for 9 years. Currently he is heading our company.

2) Meena KulkarniMA (Marathi) Dip. Yogic SciDirector 3) Neha N KulkarniDirectorExperience: 5 years experience in IT industry. 4) Suresh MohiteB Com L.L.BHuman Resource and Corporate Administration ConsultantExperience: Working in Human Resource and labor laws for the past 25 years. Key Operation Team1) Nikhil KulkarniDirectorExperience: working for the past 8 years in Insurance and Healthcare Sales.


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KEY PERSONNEL OF THE COMPANY2) Dr Smit ThakkarBDS, MBA – Healthcare Management (Medical Tourism) 3) Amruta MayekarBHSc, P.G.D. Dietetics, MBA Healthcare (Medical Tourism) 4) Akeshwar Prasad ShuklaB Pharm, MBA Healthcare (Medical Tourism) 5) Vinay KurupBSc, Biotech, P.G Diploma in Pharmaceutical Business Management, MBA Healthcare (Medical Tourism) 6) Monica SharmaMBA Healthcare (Medical Tourism) Our Overseas Associates1) Rita Bhanap (London,UK)Bcom,MCM, MscExperience: working in Mauritius for 10years in IT industry. 2) Udo Ritschal (Cologne, Germany)Dipt – VolkswirtExperience: worked for more than 10 years in Reinsurance Companies in areas of Health, Life and

Accident Reinsurance. Currently working as an Independent Consultant in the Financial Services Sector in Europe and Overseas, with a special emphasis on Life and Health Reinsurance Business. Also currently he is working on Human Resources and Recruitment Sector


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Heard about Medical Tourism

Visit MED TOUR PAL Website

Call Query

Form

Select Destination, City, Medical procedure country & Hospital Category.Also fill Medical Record Form or send your Medical records

Get feedback on availability of treatment and Hospitals to

suit your needs

Based on your information, we suggest you hospitals providing the treatment, pictures of hospital, CV of doctor

Get Free Quote & Finalize your Medical Care

Decide Hospital, Treatment based on the information provided and arrange video conferencing if needed and address if any concerns.

Brief Description of Actual Operation of the Process:I] Initiating contact, Informing/sending your Medical requirements, exploring various treatment options, Free Quotation and Finalizing your Medical Care

Enquiry /Mail

m


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II] Exploring Travel options, deciding Pre/Post surgery recuperation,review package & itinerary & Departure to Destination.

Patient selects Travel & Tour options that suit their needs

Patient’s payment after reviewing complete

package and quotation made for the same.

MTP provides you Travel, Tour & other services Checklist options. Patient has to select their travel request like airport facilities, In flight services etc. MTP facilitate in choosing Wellness/leisure tour, as per your requirements.

Based on Patients request, MTP forwards your Medical trip package with quotation.Patient has to finalize the package after reviewing quotation and Terms & Conditions.

Trip Preparation & Final Itinerary

Once your package is finalized, MTP sends detailed itinerary of your trip.MTP also provides you with Travelling Tips & assistance in your travel.

Departure – Airport to Medical Tourism Destination

MTP wishes you Happy Journey & welcomes you to Destination


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III] Arrival at Destination, undergo Medical Procedure, Recuperate, Departure for Tourism, Fly back home, Follow up.

Patient arrives at Destination

Get pre surgical consultation & pre treatment tests done, admission to hospital

MTP will arrange for your pre surgical consultation and pre tests & assists in your hospital admission.

Undergo medical procedure/ treatment as per plan.

MTP will be in continuous communication with you & hospital

Recuperation Stay at hotel/ hospital depending on physician’s guidance.

Want to go for Wellness/Leisure Tourism?

MTP will guide you for Tourism/ Wellness through reputed Tourism Excursion Company

Yes

No

Fly back Home MTP wishes you Happy Journey & Health

MTP available for 24/7 for any further query

When you arrive at destination airport, you will be received by Destination Manager (DM)/Tour Escort, or Personal Care Manager [PCM], (if opted for). She/he helps you in hotel check in or any other assistance.


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OUR KEY SERVICE PROVIDER PARTNERS

1. Hospitals2. Wellness centers3. Dental clinics4. Travel and Tour operators5. Online Payment Gateway provider

Med Tour Pal can arrange medical Treatment for patients in various Hospitals:

Mumbai:

•Lilavati Hospital & Research Centre•Saifee Hospital•Dr.L.H.Hiranandani Hospital•Asian Heart Institute•Hinduja Hospital•Seven Hills Hospital•Fortis HospitalJaslok hospital

Bangalore:

•Apollo Hospital•Columbia Asia Hospital•Fortis Hospital•Wockhardt Hospitals•Narayan Hrudayala Hospital•Netradham Super specialty Eye Hospital•Manipal Hospital

Hyderabad:

•Apollo Hospital•Medwin hospitals•Kaminenr•Yashoda Hospital•Global Hospital•Care hospitals•Image Hospitals•L.V.Prasad Eye Institute•Seven Hills Hospital


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Chennai:

•Apollo Specialty Hospital•Sankara Nethralaya•Fortis Malar Hospital•MIOT Hospital•Global Hospital

Kerala:

•Lake Shore Hospital•Amrita Institute of Medical Sciences (AIMS)•Al Shifa Hospital Pvt. Ltd.

Trivandrum:

•Chaithanya Eye Hospital & Research Institute Trivandrum•Sri Avittom Thirunal Hospital for Women and Children (SAT), Trivandrum •Kerala Institute of Medical Science, Trivandrum •Sree Chitra Thirunal Institute of Medical Sciences and Technology, Trivandrum •Regional Cancer Centre (RCC), TrivandrumRegional Institute of Ophthalmology (RIO), Trivandrum •Cosmopolitan Hospitals, Trivandrum •Credence Hospital

Delhi:

•Fortis (Escort)Healthcare•Intraprastha Apollo hosp•Max Super Specialty•Artemis Hospital

Chandigarh:

•Fortis Heart Institute•Indus Super Specialty Hospital

Haryana:

•Artemis hospital•Escort Hospital•Medanta Hospital

Ahmedabad:

•Sterling hospital•Krishna Heart Institute•Apollo Hospital


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Pune:

•Jehangir Hospital•Sancheti Institute For Orthopaedics & Rehabilitation•Aditya Birla Hospital

Kolkata :

•Apollo Hospital •Wockhardt Hospital•AMRI•CMRI•Ruby General Hospital•Columbia Asia•B.M.Birla Heart Institute

Also Med Tour Pal can make arrangements for other hospitals as and when requested.

Med Tour Pal can also facilitate patients in obtaining traditional medical treatment through following centers:

•Birla Kerala Vaidyashala•Ananda spa•Kairali Ayurvedic health Resort•The AyurvedaGram Health Resort•Somatheeram Ayurvedic health Resort etc.

Med Tour Pal also has network of Reputed Dentists and Cosmetic surgeons to cater to patients.

Med Tour Pal has reputed tour operators as their partner for travel and tourism solutions


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OUR KEY SERVICE PROVIDER PARTNERSAlong with core clinical services, Med Tour Pal also facilitates the following clinical and non-clinical services:

Medical OthersAir and road ambulance assistance Travel arrangementsAssistance in admission in hospitals Airport transfersGet reports on progress of recuperating patients during stay in India.

Internet facilities.

Coordination for doctor appointments Cellular phone prepaidFollow ups in home countries. Assistance in communicating back

home

Video conferencing (wherever required) Providing escorts for tours.Assistance for differently able patients. Travel insurance.

VISA and foreign exchange assistance.Interpretation assistance and bilingual assistance/ language options/ translator.

Video conferencing for communicating back home and pre-travel consultation.

Med Tour Pal strives to provide customized solutions and service any request within its reach.


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MARKETING PLAN

Product Description

Med Tour Pal will facilitate the following products:

I) Medical Product

Medical treatments-Diagnostic-SurgicalDentistryCosmetic SurgeryAyurveda, Yoga and traditional Indian medicineSpa treatments and Rejuvenation therapies.Complementary Alternative Medical SystemsOrgan Transplants etc. II) Tourism and travel Product

III) Other value added services as mentioned above in operations part.

IV) Designing and implementation of various Health Insurance policies and products in which organization has vast experience.

In spite of this, we will provide customized packages to suit individual’s need.


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Contd…TARGET MARKET

Entire population of a country(s)

GOAL OF THE MARKETING PLAN

“Facilitating secondary and tertiary Healthcare services”

MARKETING & BUSINESS DEVELOPMENT ACTIVITIES

•Web marketing.•Using MTA Network to reach potential partners.• Tie up with medical travel companies in target market. •Tie up with Health and Medical Tourism insurance companies.•Affiliations with Indian embassy in target markets.•Tie up with individual Doctors to send referral patients.•Affiliations with Government Agencies.


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Contd…Our affiliations

U.S.A based non-profit organization with common goal of promoting the highest level of quality of healthcare to patients in a global environment

India based no profit organization which operates under the guidance of advisory board comprising members from Hospital, Healthcare, Academia , IT, Travel and Tourism industry and Overseas Corporate, Insurance and Facilitation service providers.


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Key benefits of choosing Med Tour Pal:

Accredited by IMTA and applied for accreditation by MTA Team of healthcare professionals specialized in medical tourism to assist

patients. Individualized Case Manager to facilitate an integrated quality medical care. Wide network of JCI, NABH accredited and quality non - accredited hospitals. Customized packages for medical, accommodation and travel services to suit

patient’s budget. 24 x 7 support services. Facilitator of wellness and alternative medicine solutions. Prompt response to grievances by special manager.


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Contact Details:Contact person: 1) Dr.Smit Thakkar

2) Vinay Kurup

Contact Number:9167393081/82

URL: www.medtourpal.com

E-mail: [email protected],[email protected],vinay [email protected]


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THANK YOU

Documents

(Medical Tourism Division of Astute Management Consultancy Pvt. Ltd.)