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This Week:

Flu Shots 1

Hospital Contact Info

2

Shift Bids 3

Training Schedule 8

Medic Calendar 8

On Tuesday, September 22, Medic welcomed thirteen new field employees. These twelve paramedics and one EMT will be hitting the streets of Mecklenburg County soon enough, but are currently participating in Medic’s six week orientation process.

As most of your can remember, the new hires will be put through a series of training days, including learning Medic’s protocols, driver’s safety testing and much more. Once the new hires successfully pass all requirements during orientation, they will be officially released to the field.

Please help Medic welcome these thirteen new field employees:

The finance department would also like to welcome Cynthia Jefferson, as the new Revenue Cycle Analyst. Cynthia will start at Medic on Tuesday, September 29th. Please help the finance department welcome Cynthia by stopping by and welcoming her to the Agency.

Welcome to Fourteen New Employees

News From The Front Line September 28, 2009

The MEDIC Dispatch

Mecklenburg EMS

Agency

Dates to Remember:

September 28th In-Service

8 am - 12 pm and

6 pm - 10 pm

Recertification Testing By Appointment

September 30th In-Service

6pm - 10 pm

Flu Shot Update

Currently the first shipment of SEASONAL Flu Shots has run out. How-ever, Kim Kuriger is patiently awaiting the next shipment of shots. Once

the next shipment of SEASONAL Flu Shots arrive it will be announced to ALL employees.

Remember, this first round of flu shots is SEASONAL only. The H1NI shot will not arrive until mid to late October. The Dispatch and MedTV

will help keep you updated.

If you have questions, please contact Kim Kuriger at ext 6100.

Ashley Barrier

Chelsea Cline

Michael Daley

Robert Dalton

Shatika Horne

Julio Lizarazo

Ila Simmons

Ian Starkey

Tory Stokes

Douglas Valot

Jonathan Varalli

Kyle Sheehan

William Thomas

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Are you Looking for Medic Movie Tickets??

Contact either Miki (michellep@medic911.com) or

Pat (patriciav@medic911.com) -

or stop by the front desk during the hours of 8 am - 5 pm

Do you have a story from the Field or CMED?

Share it with the PR Department!

Contact Kristin (6165 -kristiny@medic911.com)

or Jeff (6160 -jeffk@medic911.com)

Next Liaison Committee Meeting

PLEASE READ: Contacting Gaston Memorial or Northeast Medical

When contacting Gaston Memorial or Northeast Medical for an in bound patient you will need to call via phone. There are two ways to do this:

1) Call the E.D. direct on the cell phone provided at: Gaston Memorial 704-834-2790 Northeast Medical 704-403-1269

2) Call CMED and asked to be transferred to the appropriate E.D. – This is a one button transfer that CMED can get you into the triage desk.

There is a GASTON and NORTHEAST talk group in the mobile and port-able radios, however this is a “placeholder” for a future talk group on the state-wide or appropriate neighboring radio system that will be available shortly (after re-banding). The GASTON and NORTHEAST talk group in your radios will not work at this time. There have been several transports to Gaston and Northeast in which encodes were attempted on the radio and the facilities have not been notified of in bound patients. If you have any questions, please contact your immediate supervisor or Todd Simms (todds@medic911.com).

The next Liaison Meeting is scheduled for Friday, Oc-tober 2nd at 1600 hours. The Committee recommended that meetings be held the first Friday of each month so as to allow the schedule to rotate between A and B rotations. We still need your input! If you are interested in attending or if there is something you would like to see addressed and believe the Liaison Committee is the place to start, please contact Lisa Wil-son (lisaw@medic911.com) for additional details. Thank you!

Gaston Memorial Hospital

Tony Pattillo, Relief Operations Supervisor and Keisha Boyer, Paramedic

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New Shift Bid Announced

The scheduling department is currently holding shift bids for field employees.

Shift Bid forms can NOW be picked up from the employee lounge, the break room and from the OA’s desk.

Deadline to turn forms into scheduling is 12 noon on October 6, 2009.

The new shift bid will be effective on October 20, 2009.

If you have any questions about shift bids, please contact the scheduling department as soon as possible - 6234.

Note: Patient Satisfaction Numbers Updated from the September 21, 2009 edition of the Dispatch

The latest results for the first tracking period of the Performance Pay Program are in! Everything is still on target with the exception of Patient Satisfaction. On the bright side, Patient Satisfaction continue to tick upward. We have not yet begun to receive data from September’s polling, so keep working hard and focus on those patient and family interactions.

We only need to see a 3.9% increase in Patient Satisfaction over the next 6 weeks to hit this target—a very achievable target if everyone stays focused on it.

If you have any questions or concerns about the Performance Pay Program, feel free to speak with your Supervisor or Jeff Keith anytime.

Medic Financial Standing vs. Budget: ON TARGET

Patient Satisfaction: 61.1%

Hospital Turn Times: 34:33

Response Time Compliance: P1 = 96.59%; P2 = 98.06%; P3 = 96.62%

Agency Driver Safety Scoring Average: 8

CMED MPDS Compliance: 96.91%

Performance Pay Update — Results Through September 15, 2009

Photo Left:

Michella Taylor

John Tompkins

Lakissha Steele

Photo Right:

Kim Kuriger

Alan Maness

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CMED will be installing two additional consoles that should be shipped to MEDIC on October 6, 2009.

This will bring the total number of consoles to 12.

The two new positions will be equipped with phones and CAD, but no Radio CRT (computerized radio ter-minal).

Feel free to ask any CMED Supervisors to se the new layout.

MEDIC Employees Participate in the Start! Charlotte Heart Walk Medic, along with Mecklenburg County, participated in the 2009 Start! Charlotte Heart Walk this past Saturday, September 19th. Individuals from across Charlotte gathered at Trade

and Tryon Streets to start the walk and to celebrate the funds that were raised to help fight and educate the public on Heart Dis-ease and Stroke.

Final donations are still be tabulated

for Charlotte, with the final number being announced on Monday, Sep-tember 28th. Currently (as of the publication date) Charlotte raised a

total of $1,319,737 for the cause. Besides Medic and Mecklenburg County, several large Charlotte based

companies also helped to raise money for this event. These companies included, Harris Teeter, Bank of America, Duke En-

ergy, our hospital partner Presbyterian and many more.

The Dispatch would like to extend a huge thank you and congratulations on completing the three mile walk on Saturday to the following employ-ees/friends/families: Chris Simmons (and his family, Kristina Sim-mons and Ed Simmons), Jason Faulkner, Amber Brock, Kristin Young and Sarah Wright.

Thank you again to you and your families for participating in the walk this year!

CMED In-Service Dates

Attention all CMED Employees! The following are the remain-ing In-Services dates for 2009:

Tuesday, October 13th and 20th 1000 - 1400 Topic: CPR Tuesday, December 8th and 15th 1000 - 1400 Topic: TBD 2010 CMED In-Service dates will be released as soon as they are available. If you have any questions, please contact your immediate Su-pervisor.

CMED Console Update

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The next Crew Chief /BLS Team Leader Orientation is scheduled from 08:30 – 16:30 on Tuesday, October 20 and Thursday, October 22, 2009, in the Central Conference Room. To be eligible for either position, employees must meet the criteria listed below: Paramedic Crew Chief / Relief Crew Chief

• Must attend Crew Chief Orientation Class • Must be a practicing paramedic at Medic for no less than 6

months • Must pass a written test, evaluating clinical protocol and operational policy/procedure knowledge.

It is best to take the written test prior to the orientation session. • The candidate will be assigned to a Field Training Officer or Relief Operations Supervisor, who will ride with

and document performance for a minimum of three shifts. Candidates requiring additional evaluation rides will be considered on a case-by –case basis, dependent upon individual challenges.

BLS Team Leader

• One year as practicing EMT with Medic • All other requirements are the same as Crew Chief

Please RSVP by Friday, October 16, 2009 directly to Deborah Parrish debbiep@medic911.com or 6223. All pre-testing will be scheduled through Robin Pariso, Education Coordinator (ext. 6143).

Paramedic Crew Chief /BLS Team Leader Orientat ion

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Eric Bitler Allen Kersey Thomas Slack

Jonathon Bobbitt Christine Kraetz Brian Smith

Angela Breeden-Alvarez Kimberly Marlowe Richard Steinbroner

Joshua Burnett (2) Thomas Nagel Courtney Todd

Heather Clay Daniel Neilson, Jr. (2) William Walton

Kelly Flynn Brandy Pender Colby Willison

Robert Graf Christopher Pinto Adrian Wright

Amy Hein Brian Powell

Kristi Kay Jeffrey Roberts (2)

Ronald Kennerly Karen Sherard

Help Protect Yoursel f and Medic from the Flu !

Congratulations to ALL Employees who received commendations for the month of August!

Last week, Medic hung posters on all of Post 100’s main entry ways. During this upcoming flu season, employees need to start protecting themselves and protecting Medic by knowing flu systems and what to do if they are sick. Employees will soon

be receiving more communications on flu and H1NI - but still employees need to pay close attention to the posters and know when they truly are sick:

Do you feel sick?

You may have the flu if you have fever or chills

AND

cough or sore throat.

You may also have a runny nose, body aches, a headache, tiredness, diarrhea, or vomiting.

If you think you have the flu, tell your supervisor and stay home, except to get medical care. www.flu.gov

Clean Your Hands

1) Clean hands often with alcohol-based hand cleaner. Rub hands well until completely dry. OR

1) Use antimicrobial soap and warm water when hands are visibly dirty. 2) Lather over hands, fingers and nails. 3) Rinse hands completely. 4) Dry hands with paper towel or air dryer. 5) Turn off water with paper towel, not bare hands. Department of Veterans Affairs

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December NC Recertification Testing

Below is a list individuals who need to sign up for NC Recertifi-cation Testing. If your name is on this list, please contact Robin

Pariso immediately to sign up for a session/testing (at 6143). If you have any additional questions about testing, please contact Robin as well.

DECEMBER 2009

NC RECERTIFICATION TESTING ALL CON ED AND AHA CREDENTIALS MUST BE

CURRENT PRIOR TO RECERTIFICATION TESTING

TEST DATES: By Appt. Only – NO walk ins

DEC. 11, 12, 14, 18, 19, 21,

KIMBERLY BELTON THOMAS BERNESSER

STEVEN BRIDGES JAMES CAIL

KEVIN CALDWELL MATTHEW CAMPBELL

JASON FAULKNER SAMUEL JONES

CATHERINE JORDAN RANDALL LAURI

MAUREEN TOWNES STEVEN WARD

KENNETH WILLIAMS PAMELA WYKLE

CHRISTOPHER ZORNOW

CPCC is offering a Paramedic Refresher Course which will be combining both online and in class components.

The course Instructor will be Gary Patterson. The course will take place between October 3rd through December 6th.

Final Testing dates are scheduled for December 12th & 13th **Please note that PEPP and ACLS will be conducted as part of class. For more information and/or to register for this course, please contact Mike Price at 704-330-4112.

Paramedic Refresher Course

PLAN AHEAD: In-Service Dates Through December 2009

October, 2009

20 Tuesday 6:00 p.m. – 10 p.m.

22 Thursday Noon – 4:00 p.m.

23 Friday 8:00 a.m. – Noon

26 Monday 8:00 a.m. – Noon and 6:00 p.m. – 10:00 p.m.

28 Wednesday 6:00 p.m. – 10:00 p.m.

November, 2009 *

10 Tuesday 6:00 p.m. – 10 p.m.

12 Thursday Noon – 4:00 p.m.

13 Friday 8:00 a.m. – Noon

16 Monday 8:00 a.m. – Noon and 6:00 p.m. – 10:00 p.m.

18 Wednesday 6:00 p.m. – 10:00 p.m.

December, 2009 No continuing education scheduled due to the holidays.

* November’s sessions occur one week early due to Thanksgiving holiday later in the month.

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2009 Training Schedule

AHA Refresher Classes at Medic CLASS TIME: 1300-1700 - **except where otherwise noted LOCATION: MEDIC AUDITORIUM CPR OCT 9, 12, 16, 19, OCT 22 & 29 = 1800-2200 PALS NOV 6, 9, 13, 16 ACLS DEC 4, 7, 11, 14

NC Scope of Practice Recertification Testing

EXP DATES JAN – MAR 2010

DEC 11, 12, 18, 19, 21

If you have any questions or to register for a class PLEASE contact the Education Coordinator at extension 6143.

Visit Us on the Web! www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road Charlotte, NC 28269

Tel: 704-943-6000 Fax: 704-943-6001

September 2009 Sun Mon Tue Wed Thu Fri Sat

1 B 2 A

3 A 4 B

ACLS Training

1300 - 1700

5 B

6 B 7 A

Labor Day

ACLS Class RESCHEDULED for the Sept. 8th!!

8 A

ACLS Training 1300 - 1700

(Moved from7th!)

9 B 10 B 11 A

ACLS Training

1300 - 1700

12 A

13 A 14 B

ACLS Training

1300 - 1700

15 B

16 A 17 A

ACLS Training

1800 - 2200

18 B

Recertification Testing

19 B

Heart Walk 9 am

Recertification Testing

20 B 21 A

Recertification Testing

22 A

In-Service 6 pm - 10 pm

23 B

24 B

In-Service 12 pm - 4 pm ACLS Training

1800 - 2200

25 A

In-Service 8 am - 12 pm

Recertification Testing

26 A

Recertification Testing

27 A

28 B

In-Service 8 am - 12 pm & 6 pm - 10 pm

Recertification Testing

29 B 30 A

In-Service 6 pm - 10 pm

In-Service

Training

Medic Events

Holidays

Recertification Testing

Medic Calendar

PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES ALL CLASSES HELD IN MEDIC AUDITORIUM