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This Week:

FY 09 Statistics 2

Performance Pay Update

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Uniform Policy 7

Training Schedule 8

Medic Calendar 8

Every year, EMS Magazine awards one full time EMS Agency in the country with its Gold Service Award. The magazine solicits entries from Agencies nationwide and chooses a winner based on criteria that they feel is critical to a successful EMS Agency. Their goal is to recognize an Agency that stands out among its peers and highlight the practices that place that particular Agency among the very best in EMS. We are proud to announce that EMS Magazine has chosen MEDIC as THE 2009 Gold Award winner! This award was based on Medic’s documented performance and protocols as they pertain to the following criteria: • Innovations in pre-hospital care • EMS system/program upgrades • EMS-related certification of personnel • Worker safety and well-being programs • Innovations in EMS education and training • Medical community involvement • Injury- and illness-prevention projects • Public-education projects

This award is a direct reflection of the work each and every one of you does on a daily basis. The information that was provided to the judging panel at EMS Magazine highlighted the hard work and results of the employees here at Medic, and that is what won this award. This award should illicit a sense of pride by every employee in this Agency because without you and your commitment to patient care – this award simply could not happen. EMS Magazine will be highlighting MEDIC in the October edition of EMS Magazine in addition to presenting the Agency with the actual award at the EMS Expo/NAEMT Annual Meeting in Atlanta, GA on October 28th. Seeing as this award is about our people and the work we do, we are already working on ways we celebrate and share it with all Medic employees and the community we serve. More information on these plans will follow – so stay tuned. Thank you all for the hard work and dedication you put into your work here at Medic each and every day. People are noticing, and it matters.

Medic Receives EMS Magazine Gold Award!

News From The Front Line September 14, 2009

The MEDIC Dispatch

Mecklenburg EMS

Agency

Dates to Remember:

September 15th and 17th

Make-Up In-Service

September 14th and 17th ACLS Training

September 18th and 19th

Recertification Testing

September 19th Heart Walk

9:00 AM

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A group of Medic employees, along with their friends and families, will be participating in the 2009 Start! Charlotte Heart Walk to help fight heart disease and stroke. The Heart Walk will take place THIS COMING Saturday, September 19, 2009 at 9 am with a 3 mile walk through Uptown. The goal for Charlotte is set at $1,700,000 and Medic, along with the County, are looking to help the Charlotte American Heart Association reach their goal!

Come out and support the Medic Heart Walk Team this Saturday. The walk begins at Founders Hall at 9 am and ends with a huge family celebration.

Good Luck to all Medic employees and their family and friends who are participating in the walk and raising funds to help fight heart disease and stroke:

Chris Simmons, Kristina Simmons, Ed Simmons, Sarah Wright, Jeff Keith, Stephanie Hinson,

Charvetta Ford-McGriff, Jason Faulkner, Kristin Young and Melissa Tamez.

You can check out the Heart Walk Team’s fundraising progress at www.startcharlottenc.com on the Medic page! Help us reach our fundraising goal by donating online.

Don’t forget to come out and support them team on September 19th at 9 am as they walk in the fight against heart disease and stroke!!!

This Saturday! Help Medic F ight Heart Disease and Stroke!

Call Volume By Priority

55,776 57%

13,200 14%

16,005 17%

11,292 12%

Call Volume - P1

Call Volume - P2

Call Volume - P3

Call Volume - NET

Transports By Priority

58,445 79%

10,987 15%

4,411 6%

Transports - P1

Transports - P2

Transports - P3/NET

The chart to the left reflects Medic’s Call Volume by PRIORITY during Fiscal Year 2009.

Priority 1 - 16,005

Priority 2 - 55,776

Priority 3 - 13,200

NET - 11,292

The chart to the right reflects the number of transports by PRIORITY that were made during

Fiscal Year 2009.

Priority 1 - 4,411 transports

Priority 2 - 10,987 transports

Priority 3/NET - 58,445 transports

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Performance Pay Update

Month one of the current Performance Pay tracking period is in the books. Every category with the exception of patient satisfaction is tracking on target. Though this is a good start, patient satisfaction is a particularly important component of the performance pay program because its one of the triggers that must be hit in order for any of the payouts to occur this period. There are still two months left in this tracking period, so don’t give up. Keep using AIDET in the field. Treat every patient and family encounter as a customer service experience. Talk each other up, communicate effectively with everyone you encounter and treat people how you would like your family member to be treated; the rest will take care of itself. Hospital turn times are worth watching in the coming months. We only made the target by an average of 30 seconds. There are a number of people who have turn times that are inexplicably long while others manage to consistently get in and out of the hospitals within the 35 minute goal regardless of the type or quantity of calls they are running. Remember, slow turn times negatively impact patient care and punish your co-workers in the field who have to run that much harder covering for you. Another update regarding the performance pay program will be posted around the 15th of this month. Keep up the hard work

everyone.

Medic Financial Standing vs. Budget: ON TARGET

Patient Satisfaction: 56 %

Hospital Turn Times: P1 = 94.05%, P2 = 98.18%, P3 = 96.46%

Agency Driver Safety Scoring Average: 8

CMED MPDS Compliance: 96.58 %

Ready for the NEXT Step? - 2010 Paramedic Academy

Calling all Medic EMT’s! Are you ready to take the next step in your EMS career? Do you have interest in becoming a Paramedic? Well, make YOUR next career move here at Medic.

This is your last chance, the Faculty from the Center of Pre-hospital Medicine and Op-erations Supervisor Deborah Parrish are holding ONE MORE informational sessions for employees who are interested in participating in the 2010 Internal Paramedic Academy.

THE LAST Session will be held on the following day in the Small Conference Room:

• Wednesday, September 24th at 1600 (immediately following Con-Ed)

Please keep in mind that employees MUST attend an informational session to be

considered for the 2010 Paramedic Academy.

ALL EMT’s, regardless of provisional status or not, are invited to attend an informa-tional session.

If interested, please RSVP to Deborah Parrish as soon as possible. If you have any questions about the program, please contact Debbie as well (debbiep@medic911.com or 6223).

2009 Paramedic Academic - Training Scenario

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CPCC Training: Crime Scene Preservation & Ballistics - Injury for EMS

On September 29th, Central Piedmont Community College will be holding a one day course on Crime Scene Preservation and Bal-

listics geared toward EMS professionalism. The one day course will take place at the CPCC North Campus from 8:00 am - 5:00 pm in Room CJ139.

The course will discuss firearm related injuries and distance determinations (with both gunshot residues and shotgun pattern

analysis). Instructors will focus on applying various scientific methods, testing protocols, reproduction and comparison of gun-powder and primer residues in order to determine the muzzle-to-garment distance. Additionally, the course will include vari-ous firearms related to injuries found on bodies and other mediums.

The course will be taught by Don Mikko, Chief, Firearms Branch, US Army Crime Lab and Medic’s own EMS Fellow, Dr. Rosa-

lyn Reades.

If you are interested in registering for the course, please contact Andrea June at CPCC - (704) 330 - 4109 or an-drea.june@cpcc.edu.

Below is a message from Kim Kuriger, Medic’s Occupational Health Nurse, regarding Medic’s Comprehensive Well-ness Program. Surveys will be placed in all employee mailboxes - or please pick one up from Kim Kuriger:

Mecklenburg EMS Agency is in the final process of starting a Comprehensive Wellness Program and your input is needed! You can help by completing a short wellness survey. The survey is completely anonymous, and it should only take you a few min-utes.

It's very important that we hear from everyone in order to make our new wellness program successful. This will give me a chance to find employees that are interested in being involved on the wellness committee and what most interests you in your wellness program. So, please complete your survey today, and urge your co- workers to do the same!

Please submit your survey to the Occupational Health Nurse/Risk and Safety office no later than September 18th, 2009.

Upcoming: We will be in a need for a Brand (Slogan) for wellness and a Logo. If you are talented in drawing or poetry (slogan) there will be a contest coming shortly. The Winning Brand and Logo will be determined by the Wellness committee.

Thank you very much! - Kim Kuriger, RN

Comprehensive Wellness Program Update

It’s official! One of the new BLS ambulances, or Sprinters, has hit the streets of Mecklenburg County as of Friday, September 11th. The new Sprinter made its first appearance at a local high school football game. The Sprinter finally was outfitted for a

safe weight for our employees to use, and Operations is patiently awaiting the arrival of the last seven.

The Sprinter will be added to the rotation as of this week for BLS transports. If anyone has a question about the Sprinter, please see your supervisor immediately. In addition, if you would like to check out a copy of the Sprinter introduction video, please contact your supervisor as well.

Operations is extremely excited to see the Sprinters finally hit the road and are awaiting feedback from our BLS crews. If you have any questions or concerns about the Sprinters, please contact Bryan Edwards at 6130.

BLS Ambulances: Sprinter Update!

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PLEASE READ: NC Recertification Testing

Below are two list of individuals who need to sign up for NC Recertification Testing. If your name is on one of these lists, please contact Robin Pariso immediately to sign up for a session or testing (at 6143). If you have any additional questions

about testing, please contact Robin as well.

SEPTEMBER 2009

NC RECERTIFICATION TESTING ALL CON ED AND AHA CREDENTIALS MUST BE

CURRENT PRIOR TO RECERTIFICATION TESTING

TEST DATES: By Appt. Only – NO walk ins

SEPT 18, 19, 21, 25, 26, 28

DANIEL BALTIMORE DAVID BROWN

JOHN CRUNK KATHERINE CURRIN

REBECCA HAMILTON KEN HOPKINS

PAMELA JACKSON HANNAH KIMBRELL

ANTHONY KUTAS EFFIE LEDBETTER

MICHAEL MOORE TODD MOORE

JEREMY MURPHY KATHERINE PIKE

BETH PETHEL ASA RHINEHART

JOSE RIVERA

DECEMBER 2009

NC RECERTIFICATION TESTING ALL CON ED AND AHA CREDENTIALS MUST BE

CURRENT PRIOR TO RECERTIFICATION TESTING

TEST DATES: By Appt. Only – NO walk ins

DEC. 11, 12, 14, 18, 19, 21,

KIMBERLY BELTON THOMAS BERNESSER

STEVEN BRIDGES JAMES CAIL

KEVIN CALDWELL MATTHEW CAMPBELL

JASON FAULKNER SAMUEL JONES

CATHERINE JORDAN RANDALL LAURI

MAUREEN TOWNES STEVEN WARD

KENNETH WILLIAMS PAMELA WYKLE

CHRISTOPHER ZORNOW

September, 2009

22 Tuesday 6:00 p.m. – 10 p.m.

24 Thursday Noon – 4:00 p.m.

25 Friday 8:00 a.m. – Noon

28 Monday 8:00 a.m. – Noon and 6:00 p.m. – 10:00 p.m.

30 Wednesday 6:00 p.m. – 10:00 p.m.

October, 2009

20 Tuesday 6:00 p.m. – 10 p.m.

22 Thursday Noon – 4:00 p.m.

23 Friday 8:00 a.m. – Noon

26 Monday 8:00 a.m. – Noon and 6:00 p.m. – 10:00 p.m.

28 Wednesday 6:00 p.m. – 10:00 p.m.

November, 2009 *

10 Tuesday 6:00 p.m. – 10 p.m.

12 Thursday Noon – 4:00 p.m.

13 Friday 8:00 a.m. – Noon

16 Monday 8:00 a.m. – Noon and 6:00 p.m. – 10:00 p.m.

18 Wednesday 6:00 p.m. – 10:00 p.m.

December, 2009 No continuing education scheduled due to the holidays.

* November’s sessions occur one week early due to Thanksgiving holiday later in the month.

PLAN AHEAD: In-Service Dates Through December 2009

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Are you Looking for Medic Movie Tickets??

Contact either Miki (michellep@medic911.com) or

Pat (patriciav@medic911.com) -

or stop by the front desk during the hours of 8 am - 5 pm

August 2009 MAKE UP In-service will be held on TUESDAY, SEPTEMBER 15TH from 1800-2200 and on THURS-DAY, SEPTEMBER 17TH from 1800-2200. All MAKE UP sessions will be held in the Auditorium. Sign up sheets are in the truck bay! If you have any further questions, please contact Robin Pariso at 6143. IF YOU ATTENED INSERVICE BUT DID NOT SIGN THE ROSTER YOUR NAME IS ON THIS LIST. The names IN BOLD CONTACTED THE EDUCATION COORDINATOR advising that they would be ABSENT from In-service.

Shannon Baker

Regine Baldauff

Chris Baucom**

KC Bernesser

Thomas Bernesser

Eric Black

Angela Breeden-Alvarez

Andrew Bridges

Steven Bridges

Amber Brock

Holly Burch (Hall)

Thomas Burdette

William Carter

Cherry Treven

Ed Clay

Scott Climer ***

Don Creason

Ashley Cummings

Andrew Davies

Amber Davis

Jason Davis

Bryan Edwards

James Emerson

Jay Figueroa

Jeff Glenn

Renee Goldfarb

Rebecca Gray

Dan Griffith

Russell Harrell

Shawn Kersey

Hannah Kimbrell

Randall Lauri

Pen Lee

Steven Lennartz

Adrianna Lever

Darrell Love

Karim Mahmoud

John Marlowe

Courtney Martuscello

Hollie Mathews

Shelley McAbee

Randall McKown

Alexis Moose

Thomas Muhammed

Daniel Nielson

Mitchell Negebauer

Mark Peck

Jeff Perkel

Beth Pethel

Katherine Pike

Brian Powell

Derek Rogers

Wayne Rosenbrock

George Ross

John Ryan

Mike Saxton

Greg Sherrell – Military

Angela Suttle

Ashley Smith

Don Singer

Misty Socha

Chris Somerset

Laura Sowinski

Brian Smith

Laura Sowinski

Josh Stiller**

Micah Testerman*

Richard Uhlich

Beth Wally**

James White

Jennifer White

Kenneth Williams

Chad Wilson

Michelle Caldwell-Wise

Heidi Wozniak-Military

August 2009 MAKE UP In-service

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Eric Bitler Allen Kersey Thomas Slack

Jonathon Bobbitt Christine Kraetz Brian Smith

Angela Breeden-Alvarez Kimberly Marlowe Richard Steinbroner

Joshua Burnett (2) Thomas Nagel Courtney Todd

Heather Clay Daniel Neilson, Jr. (2) William Walton

Kelly Flynn Brandy Pender Colby Willison

Robert Graf Christopher Pinto Adrian Wright

Amy Hein Brian Powell

Kristi Kay Jeffrey Roberts (2)

Ronald Kennerly Karen Sherard

Congratulations to ALL Employees who received commendations for the month of August!

PLEASE READ: Uniform Policy Update

Medic has recently completed a revision to the Agency’s Uniform Policy. This revised policy will officially take effect on Monday, October 12th at 12:01 am. The 30 day period between now and October 12th has been instated to give employees time to digest and adjust to the changes in the policy as needed.

A copy of the new policy was emailed to you on Friday, September 11. Please take the time to review it thoroughly so you can make any necessary adjustments over the next cou-ple of weeks.

Please note that the uniform has not and is not changing. This is simply a rewrite of the existing policy that was needed to tighten up some loose ends and bring it up to date. In fact, many of the adjustments were made based upon feedback from employees who felt some of the peers were taking advantage of the existing policy in a way that did not reflect well on the Agency. This policy will be enforced for all employees; the intent is simply to ensure that every Medic employee presents themselves in as professional a manner as possible each and every day. If you have any questions or concerns, please direct them to your Supervisor, Debbie Parrish (6223), or Richard Dean (6053).

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2009 Training Schedule

AHA Refresher Classes at Medic CLASS TIME: 1300-1700 - **except where otherwise noted LOCATION: MEDIC AUDITORIUM CPR OCT 9, 12, 16, 19, OCT 22 & 29 = 1800-2200 PALS NOV 6, 9, 13, 16 ACLS SEPT 4, 7, 11, 14, SEPT 17 & 24 = 1800-2200 DEC 4, 7, 11, 14

NC Scope of Practice Recertification Testing

EXP DATES OCT – DEC 2009

SEPT 18, 19, 21, 25, 26

EXP DATES JAN – MAR 2010

DEC 11, 12, 18, 19, 21

If you have any questions or to register for a class PLEASE contact the Education Coordinator at extension 6143.

Visit Us on the Web! www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road Charlotte, NC 28269

Tel: 704-943-6000 Fax: 704-943-6001

September 2009 Sun Mon Tue Wed Thu Fri Sat

August 31 B 1 B 2 A

3 A 4 B

ACLS Training

1300 - 1700

5 B

6 B 7 A

Labor Day

ACLS Class RESCHEDULED for the Sept. 8th!!

8 A

ACLS Training 1300 - 1700

(Moved from7th!)

9 B 10 B 11 A

ACLS Training

1300 - 1700

12 A

13 A 14 B

ACLS Training

1300 - 1700

15 B

16 A 17 A

ACLS Training

1800 - 2200

18 B

Recertification Testing

19 B

Heart Walk 9 am

Recertification Testing

20 B 21 A

Recertification Testing

22 A

In-Service 6 pm - 10 pm

23 B

24 B

In-Service 12 pm - 4 pm ACLS Training

1800 - 2200

25 A

In-Service 8 am - 12 pm

Recertification Testing

26 A

Recertification Testing

27 A

28 B

In-Service 8 am - 12 pm & 6 pm - 10 pm

Recertification Testing

29 B 30 A

In-Service 6 pm - 10 pm

In-Service

Training

Medic Events

Holidays

Recertification Testing

Medic Calendar

PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES ALL CLASSES HELD IN MEDIC AUDITORIUM