May 4 and 5, 2015May 4 and 5, 2015

Welcome!

WIC Training Supervisors ForumWIC Training Supervisors Forum

WIC staff giving each other a hand!WIC staff giving each other a hand!

Forum Goal: Provide a leadership and staff development

opportunity focused on the needs of local agency training supervisors.Objectives:Share ideas and concerns with other local training supervisorsIdentify issues and develop possible solutions which can be used by state staff to plan and provide appropriate supportive actions.Analyze how the use of observations, coaching and mentoring can be used to develop staff confidence and competence.Practice providing training for certifiers on enhanced nutrition assessment. (Supports ENACT)

Why are we here?

Agenda

May 4 from 1 to 5 p.m.Roles and responsibilitiesIssues and requirementsActivity stationsBreakCoaching - what does that have to do with training?

May 5 from 9 a.m. to 12ENACT train-the-trainerLunch on your ownMay 5 from 1 to 3 p.m.Conducting observations and providing feedbackNext steps and wrap up

Something that makes you happy

about being a training

supervisor

Something you are passionate about in your

role

Your training supervisor pet

peeve

Something you are working on in your role as

training supervisor

Something you are good at as a

training supervisor

Your name and agency

Introduce yourself – share name, agency, what you put on your

thumb (something you are good at)

Roles and Responsibilities

Policy 440 – Staff training, appendix

Think about your hand

Star items you are good at

Circle items you are working on or are a challenge

Activity: Review the roles

What kinds of things were marked? What changes would you make to the

document? What themes did you notice at your table?

Activity: Table Discussion

Resources and Requirements

We are from the state. We’re here to

help.

Resources available to you

New Training Supervisor web page https://public.health.oregon.gov/HealthyPeopleFamilies/wic/Pages/wic_staff.aspx

Change tables to sit with others from similar

sized agencies

Activity: Table Discussion

Table Assignments

What do you need?

Other than more time!

Other than more time!

Let’s Share!

Activity Stations

My Eternal WIC Moment

Oxygen Mask Team Agreements WIC Services Tool Kit Mindful Breathing

5 minutes at each activity station then rotate

Break

!

Coaching

What does that have to do with training?

Cycle of staff development

What is the difference?

Where are observations and

feedback?

Feedback

Defining Feedback

Feedback Evaluation

Timing Timely Scheduled

Setting Informal Formal

Basis Observation Observation

Content Objective Objective

Scope Specific action Performance

Purpose Improvement Judgment (Grade)

Feedback vs. Evaluation

What does a successful coach do

to help staff be successful?

Inclusion in the teamUnderstanding expectations

Relationship with the coach

Trust and safety

Engaged and motivated

Frequent and timely feedback

A different perspective

Three recognized human emotional needs:Inclusion – being an important part of a group (family, team, work group);Control – autonomy, some say over how things are going or over our environment;Esteem – a feeling of worth, being valued, respected, my contribution is needed.

Tool Kit – page 12

Inclusion, Control, Esteem

What do you feel when you see this?

What work situations have

the greatest impact on

inclusion, control and esteem?

What work situations have

the greatest impact on

inclusion, control and esteem?

Think about how inclusion, control, and esteem may impact any given situation.

What would you add to the coaching

success list?

What can you do to help preserve the other persons feelings of inclusion, control, and esteem?

Amygdala: Survival Center

What do you

think

happened?

How about now?

Now?

Ladder of Inference

Tool Kit – pg. 13

We

keep

clim

bin

g…

Awful

Disaster

Inaction

Climbing down

Consider the possibility of “thinking errors” using ABCDEF.

A. Adversity/Action: What is the actual issue or action that started this?

B. Belief: What am I thinking or inferring?C. Consequence: How does what I am thinking

make me feel and act?D. Dispute: What would be one rational

argument against what I am thinking? What is another possible explanation?

E. Evidence: What evidence is there to support either assumption?

F. Find out: Consider using an affirmation or other active listening skill to find out more.

Team Building

Tool Kit – Section 2, pg. 15

Using OARS

Staff Assessment

Handout - WIC Services Tool Kit Assessments

Activity: Card Sort

Use 3x5 cards From the list we

generated, pick the top 10 for your agency

Write 1 thing per card

Review cards and sort into 2 piles No problem pile Challenge pile

Discuss at your table:What was in each pile?Common themes in “no problem” pile?Common themes in “challenge” pile?

Activity: Share

“It is not the strongest of the

species that survives, nor the most intelligent

that survives. It is the one that is

most adaptable to change.”

- Charles Darwin

See you tomorrow at 9:00 a.m. in this room!

ENACT

Enhanced Nutrition Assessment Certifier TrainingTrain – the - trainer

Come back when the big hand is on the twelve and the little hand is on the one.

Observations and Feedback

Coaching in action

Why observe?

What is happening now?

Self evaluations Huddles to discuss specific

conversations Group focus – pick one skill

and everyone work on it Case studies as a group Chart audits Role plays Observations staff to staff

Baby steps

“You certainly could each practice the skills with one of you role-playing a client. If this works well for you, great. Most people find that the tendency is to play a difficult client, even when you don’t intend to. When practicing new skills, it’s easier to do it with a relatively easy client first. ... Another reason that real plays work well is that your client will respond to you naturally. You get immediate, real feedback about how you are doing.”

Molly Kellogg, RD, LCSW

Real play vs. Role play

Step 1 – Before the sessionSet up for success

Step 2 – During the sessionObserve

Step 3 – After the sessionEncourage self assessmentAffirm and summarize

WIC Services Tool Kit DVD

Steps for observing

ENACT observations

How might observations help with improving the assessment process?

What assessment skills might you observe for?

Assessment observation tool

Find a partner – take turns role playing the

coach Use the Steps for Mentoring process “Before

the Session” “Observe” the video using the Observation

tool to take notes Use the Steps for Mentoring process “After the

Session” Switch and repeat

Activity: Pair Practice

https://www.youtube.com/watch?

v=ILEh5SlH_4w&list=PLDD1C70B55714C447&index=2

Activity: Observation 1

Switch roles. https://www.youtube.com/watch?v=a-

UCX9bnGpg

Activity: Observation 2

How did that go?

Wrap Up and Next Steps

Activity: Table Discussion

What are the highest needs?

From LA reviews? From self-

assessments? Annual NE plans? New staff? Staff struggles?

Activity: Table Discussion

What are the highest needs?

From LA reviews? From self-

assessments? Annual NE plans? New staff? Staff struggles?

Ideas Local tools Possible solutions Possible projects

Resources to help

Top 3 ideas

Let’s get

creative!Let’s get

creative!

Next Steps

What do we do with all these ideas?

What do we do with all these ideas?

How can we keep sharing

with each other?

How can we keep sharing

with each other?

WIC Training Supervisors ForumWIC Training Supervisors Forum

WIC staff giving each other a hand!WIC staff giving each other a hand!

Thanks for participating!