Mauritius Digital Government Summit 2014

Alvin L. Paules Chief Enterprise Architect SAP Africa 8th October 2014

Organised by the Ministry of Information and Communication Technology, Republic of Mauritius

G2C G2B

G2G

DIGITAL GOV SUMMIT 8 OCTOBER 2014

Agenda

About SAP

Problem in Public Sector

Solution

Success Stories

The Way Forward

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Our Vision help the world run better and

improve people’s lives.

Our Mission Empowering government to improve

the quality of citizens’ lives

At SAP, we help accelerate business innovation through radical simplification

Our Objectives

Safe, sustainable communities Best value for money Innovate to create value

SAP in Public Sector

Source: SAP analysis of Forbes 2000 rankings (May 2013) and SAP customer database as of May 2013

100% of the public sector organizations in the Forbes Global 2000 are SAP customers

and are members of the Public Sector advisory council

Agencies measure the performance of policies and

programs, and streamline decision making.

Deep Public Sector-specific capabilities

Embedded preconfigured

best practices for public organizations

Clear public sector road map

Governments use analytics and Big Data to detect and prevent fraud and abuse

14,800+ Public Sector customers worldwide in 130 Countries run SAP

Segments:

Governments on all levels: national, state, and local

Social Services & HC

Defence & Security

Education

Postal service

5

Silo’d Government Services: Poor Outcomes

1 2 3 4 5 6 7 8 9

Driven by citizens’ rising expectations and the fluid movement of goods, services,

and citizens across regional and even global borders, governments are being

challenged to boost efficiency, share services, and provide a single view across

government departments via “joined-up”, or shared, portals. Where consolidated

core services exist within and across government departments, there remains the

need for an information-sharing and management framework. This framework must

allow everyone to access services to the maximum extent appropriately yet

dynamically set.

Quick Facts Trend

Emerging Practices Future Practices

CAPWin

Network of the federal, state and local

governments in the District of Columbia,

Maryland and Virginia to support routine

emergencies, policing and incident

management. Its 7,000 users from 150

agencies exchange more than 15,000

messages a day

Social Outcomes Fund

A fund by the UK government for situations

where solving a social problem would

create savings for several different public

sector bodies, but where the costs would

outweigh the benefits for each of those

bodies by themselves

Saved by the city of Indianapolis through shared

services11

$400 million

Respondents believe that the ability to share

insights between agencies is critical12

88%

DIGITAL GOV SUMMIT 8 OCTOBER 2014

DRAFT -- not for distribution

1 Public sector organizations can’t solve complex horizontal problems with vertical solutions, nor by simply accomplishing bureaucratic activities better.

The role of the public sector is being transformed from direct service provider to generator of public value.

2

3 We won’t get the results taxpayers deserve, nor citizens

require, until we figure out how to better manage a

public sector that uses data better to hold itself and

third parties accountable.

Governing By Network:

6

Leverage private sector, philanthropic, non-profit, and citizen volunteers

7

SAP Social Service: Managing multiple Programs in one Solution

Silos to Platform Use SAP Social Service Management to

Harmonize Case Processing

Consistent Information across

Programs reduces risk of Fraud

Harmonized Processes increases

Resource Flexibility

Centralized implementation of Eligibility

& Entitlement Rules increase Quality of

Decisions

State-of-the-Art integrated Business

Rules Engine

Option to Automate Case Processing

SAP Standard Software

Old Age Unemployment Children

Children

§

§

§

§

Unemployment

§

§

Old Age

§

§ §

§ §

Evolving System Landscapes – A Layered Architecture

From system centric…

Focus on individual systems

On premise only

Central IT only

Each system has its own stack

Integration is mainly point-to-point

Models are solely descriptive

Each system has own lifecycle

…to layered

Focus on citizen needs

Any deployment model

Reaching out to Ministries & Departments

Systems can share infrastructure

Integration is centralized

Models are executable

Lifecycle and change managed cross-system

Dedicated Resources

Virtualization

Shared Resources

Cloud

On Demand Business

Applications & Services

Co-Existence Harmonization, Adaptation, Integration, Unified Lifecycle Mgmt

?

On Premise Business Applications and Services

© SAP

Unwire government to deliver secure, real-time, business-critical information – anytime, anywhere, to anyone, on any mobile device.

Run your government smarter, faster, and simpler, with an integrated suite of applications powered by SAP HANA – delivering long-term predictability and nondisruptive innovation.

Applications

Explore and exploit data, find answers in real time, and make confident decisions. Harness visually compelling, easy-to-use tools on the devices of your choice.

Analytics

Mobile

Enabling Technologies

Our portfolio combines the best of next-generation technology to help government anticipate and deliver!

Simplify your IT infrastructure dramatically and drive high-value innovation by exploiting across structured and unstructured data sources.

Database & Technology

A real-time business platform, powered by SAP HANA

Capture the power of the cloud – while fully integrating with on-premise investments. Empower your employees, engage citizens, and collaborate with service providers across business networks.

Cloud

Singapore Workforce Development Agency (WDA): IT Phase 1

• Is innovative, and enables WDA to innovate;

• Places WDA’s customers and stakeholders at the

core of the transformation;

• Consistently addresses all stakeholders – both

internal and external;

• Is simple to implement and operate;

• Has the fewest number of moving parts possible;

and

• Leverages a core technology platform.

Solution Design Principles:

to transform WDA’s service and

operational delivery model to place WDA

at the forefront of global workforce

competitiveness and employability

WDA’s Goal:

Leveraging and extending industry best-practice; on a technology platform that can deliver business results that uniquely combine repeatable transactions and business intelligence insights.

The Partnership:

Innovation:

Accenture and SAP’s solution, because SAP Customer Relationship Management is at its core, enables WDA staff to serve WDA’s customers and stakeholders consistently, be they on a telephony, email, fax, SMS, or face-to-face channel.

Consistency:

The Solution (highlights):

• SAP Citizen Relationship Management (CRM)

• SAP Grants Management for Grantor (Implementing in Release 2)

• SAP Extended Enterprise Content Management by OpenText

• SAP Process Orchestration

• SAP BusinessObjects Business Intelligence

• SAP Mobile Platform

• SAP NetWeaver SSO and Identity Management

• SAP BusinessObjects Data Services

“We understand that WDA

has little tolerance for a

complicated technology

solution, which is why we

have crafted the solution

around a core technology

platform, with pre-integrated

solution components that

support it.”

Innovation:

Applications

Analytics

Mobile

Database and Technology

Cloud

In Memory Computing

Solution for managing the entire life cycle of Danish citizens

KMD / Payment Denmark Hosting solutions for 98 municipalities

Challenges and Opportunities

Consolidate current local (99 municipalities) administration of Maternity Leave into a single national agency (Udbetaling Danmark - UDK)

Objectives

Greater degree of automation

Demonstrate further rationalization opportunities

Uniform Case Management

Expected Benefits

48% more efficiency in relation to the initiation of cases

Change management for the caseworker will be 60% more efficient

Real time data

Modern user interface

Next steps

Implementation of 5 additional programs for central government

50 for local authorities

SAP Public

Services

SAP Social

Services

SAP

Architecture

SAP Innovations

References

Discussion Contact us

National Human Services Organization - Australia

Client

National Human Services

Organization

Processes

Social services benefit program,

child benefit and aged care

benefits

The National Human Services Organization is currently undergoing a major change in the way it delivers services to its customers.

Over the next five years, the CIO Group will focus on building services that are easy to access, carefully tailored to the needs of the

community and providers, and are delivered in a highly efficient and effective manner.

As part of these changes, National Human Services Organization will transition to a dominant stack environment to support the

delivery of services. Current processes include:

• Work management system including single view of customer

• Online claim for Newstart (unemployment)

• Fraud management system

• Enterprise resource planning system

• Ongoing projects:

‒ Aged care benefit payments

‒ Child support

• Planned projects

‒ Replacement of social security mainframe

The National Human Services Organization is working closely with a wide variety of stakeholders to design and implement a

customer-centric program that will streamline how services are delivered and provide efficiencies for both staff and customers, with

the intention of making it a world leader in service delivery.

DIGITAL GOV SUMMIT 8 OCTOBER 2014

The Journey from Welfare & Social Benefits to Work & Job Creation The Human capital Challenge Interdependencies

Jobs Linkages

Up skilling

Jobs Creation

Care- Non Monetary

Security-Monetary

Collection

Return On Investment

Imp

act

Social Services & Security

Human Capital Development

Active Labor Mgt Policies

GENIE simplified into FOUR Scenarios

Youth Companies

Training

UP

SKILL

JOB LINKAGES

SMEE GOVERNANCE

Case Management Social Services

Recruitment engine

Analytics Cloud

Mobile

Database & Technology

DIGITAL GOV SUMMIT 8 OCTOBER 2014

SME/VSE

Youth

Recruitment Agencies

Policy Finance Cooperate Laws

Employment Agency

Real Time Robust Collaborative Platform

Counsellors

Blended Training based on needs and objectives

Training

Mentor

$$$ Loans $$ $$$ Equity $$

Markets

Scenario 3 : Job Creation & The SME/SMB opportunity What entrepreneurs & SME/SMBs need

Case Management Social Services

Recruitment engine Learning Management Services Analytics

Mobile Database & Technology

Tools Productivity

© SAP 2007 / Page 16

Government Enterprise National Initiative for Employment

Companies Society

Training

Youth

Counsellor Employment Agency

Leveraging agreements with private sector employment agencies

Ease of use

Identify real needs

Access the best professionals

Prepare unemployed citizens to reactivate economy and perform a positive role in society

Social network of support

Efficient

Transparent

Quality of service

Control Blended Training based on needs and objectives

Training

Roadmaps

Readiness

Development

Work

Manage limited time and maximize positive impact and counselling

Counsellors Mentor

Loans Equity

Cooperative Markets

Governance Analytics “What If “ Stimulus Mgt

A Platform for Economic & Social Development

Agencies

Case Management Social Services

Recruitment engine Learning Management Services Analytics

Mobile Database & Technology

Academic Cube

The Virtual Labor Market- VLM

GOVERNMENT NEXT GENERATION ARCHITECTURE

Government Employees

70’s 80’s 90’s 2000 2010

Solutions for tomorrow’s enterprise: Real-Time, Complete, Flexible, Orchestrated

2020

MAINFRAME

CLIENT SERVER

INTERNET

APPLICATIONS, ANALYTICS,

IN MEMORY, MOBILE, CLOUD

SAP

R/2

SAP

R/3

SAP

Business Suite

SAP

HANA

Integrate newest technologies

Innovate & integrate newest business processes

FASTER

SMARTER

SIMPLER

Drive business innovation

Keep the lights on

IT Environment Collapse redundant infrastructure layers

User Experience Engage front line employees/customers

28%

72%

Consumption For immediate business impact

Forrester IT Survey, 2013

Simplifying Technology

Drive business innovation

Keep the lights on

THANK YOU

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DIGITAL GOV SUMMIT 8 O C T O B E R 2 0 1 4

G2C G2B

G2G

Organised by the Ministry of Information and Communication Technology, Republic of Mauritius

Alvin L. Paules Chief Enterprise Architect alvin.paules@sap.com +27 82 653 1610

DIGITAL GOV SUMMIT 8 OCTOBER 2014

Examples of SAP - Transparency

http://www.cityofboston.gov/bar/scorecard/reader.html

https://dashboard.edmonton.ca/

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