A to Z Manajemen Risiko di RSA to Z Manajemen Risiko di RS

Manajemen Risiko RS Manajemen Risiko RS

Lecture # 7Lecture # 7

by: Hafizurrachmanby: Hafizurrachman

Fakultas Kesehatan Masyarakat Fakultas Kesehatan Masyarakat

Universitas IndonesiaUniversitas Indonesia

20082008

SEVEN BASIC QUALITY TOOLSSEVEN BASIC QUALITY TOOLS

Check SheetsCheck Sheets

cheek sheets help organize data by category. cheek sheets help organize data by category. They show how many

times each particular value occurs, and their information is increasingly occurs, and their information is increasingly

helpful as more data are collected. helpful as more data are collected.

For example the check sheet shows a list of molded part defects For example the check sheet shows a list of molded part defects on a on a production line covering a week's time. production line covering a week's time.

Pareto ChartPareto Chart

A Pareto chart shows how frequently various types of problems A Pareto chart shows how frequently various types of problems occur. A Pareto chart lists the problems discovered along the occur. A Pareto chart lists the problems discovered along the horizontal axis and the number of occurrences along the verticalhorizontal axis and the number of occurrences along the verticalaxis. axis.

Scatter DiagramScatter Diagram

A graphical technique to analyze the relationship between two vaA graphical technique to analyze the relationship between two variablesriables..

Use the Scatter Diagram When:Use the Scatter Diagram When:

•• You suspect there is a relationship between two variablesYou suspect there is a relationship between two variables

•• The data is continuous, such as temperature, time, or numbersThe data is continuous, such as temperature, time, or numbers

•• You need a fast and easy way to test relationships between variaYou need a fast and easy way to test relationships between variablesbles

For example: relationship between weightFor example: relationship between weight

and height and height

Fish Bone DiagramFish Bone Diagram

A tool for analyzing and illustrating a process by showing the mA tool for analyzing and illustrating a process by showing the main causes ain causes and and subcausessubcauses leading to an effect (symptom). This tool helps groups to thinkleading to an effect (symptom). This tool helps groups to thinkbeyond people responsible for a problem and looking at deeper cabeyond people responsible for a problem and looking at deeper causes.uses.

Use the cause and effect of the analysis:Use the cause and effect of the analysis:

•• At the beginning of the analysis stageAt the beginning of the analysis stage

•• To develop hypotheses about the cause of the situationTo develop hypotheses about the cause of the situation

FlowchartFlowchart

Flowcharts describe a process in as much detail as possible by gFlowcharts describe a process in as much detail as possible by graphically raphically

displaying the steps in proper sequencedisplaying the steps in proper sequence. . For example : Flowchart of prenatal careFor example : Flowchart of prenatal care

HistogramHistogram

The histogram displays a single variable in a bar form to indicaThe histogram displays a single variable in a bar form to indicate how te how often some event is likely to occur by showing the pattern of vaoften some event is likely to occur by showing the pattern of variation riation (distribution) of data.(distribution) of data.Histograms are constructed with variablesHistograms are constructed with variables——such as time, weight, temperature, such as time, weight, temperature, and are not appropriate for attribute data. and are not appropriate for attribute data.

Control ChartControl Chart

Graphs used to study how a process changes over time. Graphs used to study how a process changes over time. A A control chart shows the variability of a process by plotting samcontrol chart shows the variability of a process by plotting sample ple measurements over time. A control chart includes a central line measurements over time. A control chart includes a central line representing the average value and lines representing upper and representing the average value and lines representing upper and lower lower control limits. control limits.

For example: For example: Average Wait Time before and after a RedesignAverage Wait Time before and after a Redesign

Alat Lain Yang harus anda Alat Lain Yang harus anda Pelajari seperti:Pelajari seperti:

1.1. StratifikasiStratifikasi2.2. Brain StormingBrain Storming3.3. DelpiDelpi4.4. DelbeqDelbeq5.5. HanlonHanlon6.6. BryantBryant7.7. CPM/PERTCPM/PERT8.8. QSPMQSPM9.9. CDMCDM10.10. FGDFGD11.11. Wawancara MendalamWawancara Mendalam12.12. Decision TreeDecision Tree13.13. AkreditasiAkreditasi14.14. ISO 9000ISO 900015.15. Quantitative Management ToolsQuantitative Management Tools

CobaCoba dehdeh bandingkanbandingkan konsepkonsep Red Ocean Strategy yang Red Ocean Strategy yang selamaselama iniiniseringsering menjerumuskanmenjerumuskan perusahaanperusahaan, , dandan konsepkonsep barubaru Blue Ocean Blue Ocean

Strategy yang Strategy yang ditawarkanditawarkan Kim & Kim & MauborgneMauborgne