ISM520: Innovative Solutions in Complex Organizations

Credit Hours: 3 Contact Hours: This is a 3-credit course, offered in accelerated format. This means that 16 weeks of

material is covered in 8 weeks. The exact number of hours per week that you can expect to spend on each course will vary based upon the weekly coursework, as well as your study style and preferences. You should plan to spend 14-20 hours per week in each course reading material, interacting on the discussion boards, writing papers, completing projects, and doing research.

Course Description and Outcomes

Course Description: This course presents a series of real world business problems that require effective IT solutions in complex organizations, which may include collaboration with local and multinational vendors. The student will analyze existing technology in the workplace and evaluate new trends in information technology including cloud computing, virtualization, and mobile solutions for remote employees in an effort to gain or maintain technological competitive advantages.

This course presents a view of IT as a means to deliver business value. Students will apply the models and frameworks presented to analyze existing technology in the workplace and evaluate new trends in order to add measureable value to the enterprise in its efforts to achieve strong competitive advantage. Course Overview: "But what ... is it good for?" -- Engineer at the Advanced Computing Systems Division of IBM, 1968, commenting on the microchip. Most information technology (IT) professionals are aware of what Thomas Watson, a former chairman of IBM, said in 1943: “I think there is a world market for maybe five computers.” Less well known is the other IBM quote that heads this paragraph, spoken 25 years after Watson’s. Now, over 40 years later, we can definitely say that the microchip is good for something! Less certain is the value that can be placed on the infrastructure that has grown up around the microchip. What is the value of IT? More specifically, what does it contribute to business value? Information technology is literally everywhere. In the business world, it is hard to conceive of an opportunity that does not involve significant IT involvement. In this course, we will look at what makes up IT value and how to measure it. This includes ways to view and plan for the ever-changing landscape of IT, from transaction processing to social media and beyond, as well as important tools like the technology roadmap. Given the speed with which this landscape is altering, a linchpin of our study is a look at the need to innovate, and how to foster innovation in the enterprise. Course Learning Outcomes:

1. Collaborate with local and multinational vendors. SAMPLE

2. Optimize the advantages and minimize the dangers associated with cutting-edge technology and new innovations.

3. Evaluate risks associated with implementing innovative solutions. 4. Analyze existing hardware and software needs and propose innovative solutions that help organizations

achieve their missions. 5. Describe methods of mitigating resistance to change from the end-user community. 6. Ensure innovative solutions are consistent with industry standards. 7. Optimize return-on-investment (ROI) IT, Business Value, and Business Metrics.

Participation & Attendance

Prompt and consistent attendance in your online courses is essential for your success at CSU-Global Campus. Failure to verify your attendance within the first 7 days of this course may result in your withdrawal. If for some reason you would like to drop a course, please contact your advisor. Online classes have deadlines, assignments, and participation requirements just like on-campus classes. Budget your time carefully and keep an open line of communication with your instructor. If you are having technical problems, problems with your assignments, or other problems that are impeding your progress, let your instructor know as soon as possible.

Course Materials

Textbook Information is located in the CSU-Global Booklist on the Student Portal.

Course Schedule

Due Dates The Academic Week at CSU-Global begins on Monday and ends the following Sunday.

Discussion Boards: The original post must be completed by Thursday at 11:59 p.m. MT and Peer Responses posted by Sunday 11:59 p.m. MT. Late posts may not be awarded points.

Opening Exercises: Take the opening exercise before reading each week’s content to see which areas you will need to focus on. You may take these exercises as many times as you need. The opening exercises will not affect your final grade.

Mastery Exercises: Students may access and retake mastery exercises through the last day of class until they achieve the scores they desire.

Critical Thinking: Assignments are due Sunday at 11:59 p.m. MT.

Live Classroom: Although participation is not required, a Live Classroom session is held during Week 4.

Week # Readings Assignments

1

Chapters 1, 2, & 3 in IT Strategy: Issues and Practices

Drnevich, P. L., & Croson, D. C. (2013). Information technology and business-level strategy: Toward an integrated theoretical perspective. MIS Quarterly, 37(2), 483-509.

Discussion (25 points)

Critical Thinking (100 points)

2 Chapters 4 & 5 in IT Strategy: Issues and Practices Discussion (25 points) SAMPLE

Gerow, J. E., Grover, V., Thatcher, J., & Roth, P. L. (2014). Looking toward the future of IT–Business strategic alignment through the past: A meta-analysis. MIS Quarterly, 38(4), 1159-1186.

Purdue OWL. (2011, December 2). Designing Effective PowerPoint Presentations. OWL Purdue Online Writing Lab: Tutorial. Retrieved from http://owl.english.purdue.edu/owl/resource/686/1

Portfolio Milestone (30 points)

3

Chapter 9 in IT Strategy: Issues and Practices

Fu, Z., & Mittnight, E. H. (2015). Critical success factors for continually monitoring, evaluating and assessing management of enterprise IT. COBIT Focus, 1-5.

Karanja, E., & Bhatt, G. D. (2014). The role of IT investments in fostering firm innovations: An empirical study. Journal of Business & Management, 20(2), 25-50.

Discussion (25 points)

Critical Thinking (150 points)

4

Chapters 18 & 19 in IT Strategy: Issues and Practices

Kuk, G., & Janssen, M. (2013). Assembling infrastructures and business models for service design and innovation. Information Systems Journal, 23(5), 445-469. doi:10.1111/j.1365-2575.2012.00418.x

Discussion (25 points)

Portfolio Milestone (60 points)

Live Classroom (0 points)

5

Chapters 7, 8, & 11 in IT Strategy: Issues and Practices

Han, K., & Mithas, S. (2013). Information technology outsourcing and non-IT operating costs: An empirical investigation. MIS Quarterly, 37(1), 315-331.

Obeidat, M., North, M., Richardson, R., Rattanak, V., & North, S. (2015). Business intelligence technology, applications, and trends. International Management Review, 11(2), 47-56.

Discussion (25 points)

Critical Thinking (150 points)

6

Chapters 12 & 14 in IT Strategy: Issues and Practices

Thong, R., & Lotta, T. (2015). Creating a culture of productivity and collaborative innovation. Research Technology Management, 58(3), 41-50. doi:10.5437/08956308X5803309.

Discussion (25 points)

Critical Thinking (50 points)

Portfolio Milestone (60 points)

7

Chapters 13, 15, & 16 in IT Strategy: Issues and Practices

George, G., Haas, M. R., & Pentland, A. (2014). Big data and management. Academy of Management Journal, 57(2), 321-326. doi:10.5465/amj.2014.4002.

Dobrev, K., & Hart, M. (2015). Benefits, Justification and Implementation Planning of Real-Time Business Intelligence Systems. Electronic Journal of Information Systems Evaluation, 18(2), 104-118.

Discussion (25 points)

8

Chapter 10 in IT Strategy: Issues and Practices

Mahmoud, N., Ahmed, E. M., & Al-Sammarraie, N. A. (2014). Technology capabilities effects on Iraqi private banks risk management and financial performance. Pensee, 76(11), 92-108.

Discussion (25 points)

Portfolio (200 points)

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Assignment Details

This course includes the following assignments/projects: Module 1

CRITICAL THINKING ASSIGNMENT (100 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Review the rubric to confirm you are meeting the assignment requirements. Option #1: Hefty Hardware Read the mini-case, “Hefty Hardware,” on pages 76-79 in your text, then complete a well-written paper responding to the two discussion questions at the end of the mini-case. Support your responses with reference to the principles presented within the assigned readings for this week. Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references. Option # 2: Investing in TUFS Read the mini-case, “Investing in TUFS,” on pages 80-81 of your text, then complete a well-written paper responding to the three discussion questions at the end of the mini-case. Support your responses with reference to the principles presented within the assigned readings for this week. Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references.

Module 2

PORTFOLIO PROJECT MILESTONE (30 points) You have a choice between two Portfolio Projects. Do not do both projects. Identify your Portfolio Project choice in the title of your document. Option #1: IFG: Assume the Role of Josh Novak Respond to Discussion Question 1 in the “Innovation at International Foods” mini-case on pages 234-238 of your text. Assume the role of Josh Novak. Construct a presentation (in Power Point Format) for your new team at IFG. The presentation should compare and contrast the IFG and Glow-Foods approaches to doing business. Describe the obstacles/challenges that these differences represent. Stop short of recommending solutions; this is strictly a factual/informational presentation. Plan the presentation to be 10 minutes or less. You will not actually make the presentation, but write what you would say in the Notes area of each slide. At the beginning of each note, include the timing for each slide. Use the OWL reference as your guide. Include at least 3 scholarly references in addition to the course textbook. The CSU-Global Library is a good place to find these references. Make sure to cite your sources using the CSU-Global Guide to Writing and APA Requirements. Reference: Purdue OWL. (2011, December 2). Designing Effective PowerPoint Presentations. OWL Purdue Online Writing Lab: Tutorial. Retrieved from http://owl.english.purdue.edu/owl/resource/686/1

SAMPLE

Option #2: For Your Selected Organization: Assume the Role of Innovation Change Agent Assume the role of Change Agent for implementing technology-led innovation. Construct a presentation (In PowerPoint format) for your executive team. The presentation should describe the company’s current approaches to doing business. Describe the obstacles/challenges that changes to these approaches might represent. Stop short of recommending solutions; this is strictly a factual/informational presentation. Plan the presentation for 10 minutes or less. You will not actually make the presentation, but write what you would say in the Notes area of each slide. At the beginning of each note, include the timing for each slide. Use the OWL reference as your guide. Include at least 3 scholarly references in addition to the course textbook. The CSU-Global Library is a good place to find these references. Make sure to cite your sources using the CSU-Global Guide to Writing and APA Requirements. Reference: Purdue OWL. (2011, December 2). Designing Effective PowerPoint Presentations. OWL Purdue Online Writing Lab: Tutorial. Retrieved from http://owl.english.purdue.edu/owl/resource/686/1

Module 3

CRITICAL THINKING ASSIGNMENT (150 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Review the rubric to confirm you are meeting the assignment requirements. Option #1: Return to “Innovation at International Foods” Review the “Innovation at International Foods” mini-case on pages 234-238. Sheema Singh, IFG’s IT finance officer, requested that Josh’s team “outline their proposed work with costs and benefits, for the next fiscal year commencing 6 months from now.” Write about the challenges and potential solutions Josh and his team face in creating that budget. Use material from the text and your external research to support your ideas. Cite any references used. Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references. Option #2: Budgeting Process Identify a firm whose IT budgeting process you are familiar with. Using the material in the text and from your external research, write a 3-5 page proposal in which you re-engineer their budget process. You are required to briefly describe their current process, your proposed changes, and the business benefits of the changes. Include at least 1 scholarly reference in addition to the course textbook.

Module 4

PORTFOLIO PROJECT MILESTONE (60 points) You have a choice between two Portfolio Projects. Do not do both projects. Identify your Portfolio Project choice in the title of your document.

Option #1: Roadmap Outline for Moving IFG Construct a roadmap outline for moving IFG (the mini-case on pages 234-238) from where they are now (functional website) to their vision of where they want to be (social networking, mashups, multimedia). In the outline, summarize your approach to each of the 7 activities described in chapter 19. In a separate section, briefly address the difficulties you think you will face in trying to deal with the five Practical Steps mentioned in Chapter 19. Please be brief; a couple of sentences for each of the 7 activities and 5 steps are all that is required.

SAMPLE

Your paper should be 5-7 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references. Option #2: Roadmap Outline for Transforming Your Selected Firm Construct a roadmap outline for moving your selected firm from where they are now to their vision of where they want to be. In the outline, summarize your approach to each of the 7 activities described in chapter 19. In a separate section, briefly address the difficulties you think you will face in trying to deal with the five Practical Steps mentioned in Chapter 19. Please be brief; a couple of sentences for each of the 7 activities and 5 steps are all that is required. Your paper should be 5-7 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references.

Module 5

CRITICAL THINKING ASSIGNMENT (150 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Review the rubric to confirm you are meeting the assignment requirements. Option #1: Building Shared Services at RR Communications Read the mini-case, “Building Shared Services at RR Communications,” on pages 156-159 of your text, then complete a well-written paper responding to discussion questions 2, 4, and 5 at the end of the mini-case. Support your responses with research within the assigned readings for this week and external sources. Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 3 scholarly references in addition to the course textbook. The CSU-Global Library is a good place to find these references. Option #2: IT Investment at North American Financial Read the mini-case, “IT Investment at North American Financial” on pages 165-168 of your text, then complete a well-written paper responding to the three parts of the discussion question at the end of the mini-case. Support your responses with research within the assigned readings for this week and external sources. Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 3 scholarly references in addition to the course textbook. The CSU-Global Library is a good place to find these references.

Module 6

CRITICAL THINKING ASSIGNMENT (50 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Review the rubric to confirm you are meeting the assignment requirements. Option #1: IT-Enabled Innovation Find an article about a firm successfully using IT-enabled innovation or select a firm you are familiar with. Write a short paper describing the following:

Where is IT-enabled innovation delivering value to the organization?

Has IT enhanced their ability to innovate? Why or why not?

What challenges or obstacles does the firm encounter in using IT-enabled innovations? SAMPLE

Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references. Option #2: Customer Experience Find an article about a firm’s current use of IT to enhance their customers’ experience or select a firm you are familiar with. Write a short paper describing the following:

Where is IT’s enhancement of the customer experience delivering value to the organization?

What challenges or obstacles does the firm encounter in enhancing the customer experience using IT? Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references. PORTFOLIO PROJECT MILESTONE #3 (60 points) You have a choice between two Portfolio Projects. Do not do both projects. Identify your Portfolio Project choice in the title of your document. Option #1: Technology Innovation at IFG Write a report espousing the need for a technology innovation process in IFG. Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references. If you need help getting started, review the OWL expository essay guide. Option #2: Technology Innovation at Your Selected Firm Write an expository essay espousing the need for a technology innovation process in your selected firm. Your paper should be 3-5 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 1 scholarly reference in addition to the course textbook. The CSU-Global Library is a good place to find these references. If you need help getting started, review the OWL expository essay guide.

Module 8

PORTFOLIO PROJECT (200 Points) You have a choice between two Portfolio Projects. Do not do both projects. Identify your Portfolio Project choice in the title of your document. When you are ready to submit, click the Module 8 Portfolio Project assignment header on the Assignments page to upload your Portfolio Project. The milestones in Weeks 2, 4, and 6 apply to both assignments. Option #1: Innovations at International Foods Technology Roadmap Use the mini-case study entitled “Innovations at International Foods” in your text (IT Strategy: Issues and Practices, pages 234-238). Using the dilemmas facing Josh Novak at International Food Group, Inc., you will construct a Technology Roadmap to help move IFG from where they are now (functional website) to their vision of where they want to be (social networking, mashups, multimedia). You submitted a report in Week 6 espousing the need for innovation and collaboration at IFG. Based on your instructor’s feedback and learnings since Week 6, modify your report. Your enhanced report should establish the need for, and benefits of, increased innovation and collaboration at IFG in order to reach the goals presented in your roadmap outline. Please refer to Chapter 19 in IT Strategy: Issues and Practices for a complete description of a Technology Roadmap. Your Formal Technology Roadmap and enhanced report will be due at the end of Week 8. SAMPLE

Your Technology Roadmap should be 5-7 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 3 scholarly references in addition to the course textbook. The CSU-Global Library is a good place to find these references. Option #2: Selected Firm Technology Roadmap Construct a Technology Roadmap to help move your selected firm from where they are now to their vision of where they want to be. You submitted a report in Week 6 espousing the need for innovation and collaboration at your selected firm. Based on your instructor’s feedback and learnings since Week 6, modify your report. Your enhanced report should establish the need for, and benefits of, increased innovation and collaboration at your selected firm in order to reach the goals presented in your roadmap outline. Please refer to Chapter 19 in IT Strategy: Issues and Practices for a complete description of a Technology Roadmap. Your Formal Technology Roadmap and enhanced report will be due at the end of week 8. Your Technology Roadmap should be 5-7 pages in length and conform to CSU-Global Guide to Writing and APA Requirements. Include at least 3 scholarly references in addition to the course textbook. The CSU-Global Library is a good place to find these references.

Course Policies

Course Grading 20% Discussion Participation 45% Critical Thinking Assignments 35% Final Portfolio Paper 0% Live Classroom

Grading Scale and Policies

A 95.0 – 100

A- 90.0 – 94.9

B+ 86.7 – 89.9

B 83.3 – 86.6

B- 80.0 – 83.2

C+ 75.0 – 79.9

C 70.0 – 74.9

D 60.0 – 69.9

F 59.9 or below

In-Classroom Policies For information on late work and incomplete grade policies, please refer to our In-Classroom Student Policies and Guidelines or the Academic Catalog for comprehensive documentation of CSU-Global institutional policies.

Academic Integrity Students must assume responsibility for maintaining honesty in all work submitted for credit and in any other work designated by the instructor of the course. Academic dishonesty includes cheating, fabrication, facilitating academic dishonesty, plagiarism, reusing /re-purposing your own work (see CSU-Global Guide to Writing and APA Requirements for percentage of repurposed work that can be used in an assignment), unauthorized possession of academic materials, and unauthorized collaboration. The CSU-Global Library provides information on how students can avoid plagiarism by understanding what it is and how to use the Library and Internet resources. Citing Sources with APA Style

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All students are expected to follow the CSU-Global Guide to Writing and APA Requirements when citing in APA (based on the APA Style Manual, 6th edition) for all assignments. For details on CSU-Global APA style, please review the APA resources within the CSU-Global Library under the “APA Guide & Resources” link. A link to this document should also be provided within most assignment descriptions on your course’s Assignments page. Disability Services Statement CSU–Global is committed to providing reasonable accommodations for all persons with disabilities. Any student with a documented disability requesting academic accommodations should contact the Disability Resource Coordinator at 720-279-0650 and/or email ada@CSUGlobal.edu for additional information to coordinate reasonable accommodations for students with documented disabilities. Netiquette Respect the diversity of opinions among the instructor and classmates and engage with them in a courteous, respectful, and professional manner. All posts and classroom communication must be conducted in accordance with the student code of conduct. Think before you push the Send button. Did you say just what you meant? How will the person on the other end read the words? Maintain an environment free of harassment, stalking, threats, abuse, insults or humiliation toward the instructor and classmates. This includes, but is not limited to, demeaning written or oral comments of an ethnic, religious, age, disability, sexist (or sexual orientation), or racist nature; and the unwanted sexual advances or intimidations by email, or on discussion boards and other postings within or connected to the online classroom. If you have concerns about something that has been said, please let your instructor know.

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