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Mary L. Dixon1020 Scotland Drive
Desoto, TX 75115
(214) [email protected]
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OBJECTIVECAREER POSITION AS ADMINISTRATIVE ASSISTANT/ACCOUNTING
CLERK
QUALIFICATIONS Currently being certified as an Administrative
Assistant and Accounting Clerk.
Two years experience processing sales invoices, rebills, account
receivables, and
reconciling invoices. Office skills include SAP, AS400, 10-key
by touch, type 60wpm, and multi-line
phone experience.
Familiar with MS Office Suite; WordPerfect 12 by Corel;
Peachtree, and
QuickBooks.
Analytical/detail oriented: able to keep accurate records
management.
Self-starter; able to follow instructions and complete required
assignments in a
timely manner.
EDUCATION
Administrative Assistance/Accounting Clerk, GPA 3.96Central
Texas Commercial College May 2009-PresentDallas, TX
Business Management
University of Phoenix 2003-2004Dallas, TX
EMPLOYMENTDeduction Representative 2007-2009Coca-Cola
Enterprises Inc.
Dallas, TX Reviewed all applicable deductions in portfolio,
primarily local and branch customers.
Analyzed causes of deduction to determine validity and reconcile
data.
Identified trends, which would relate to the deduction.
Determined and identified solutions to deduction causes.
Tracked and ranked daily activity in deductions.
Recommended plan of action to minimize/eliminate reoccurrence to
appropriate teammembers.
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Created documentation to write-off or rebill as needed.
Provided semi and monthly reporting of deduction portfolio as
required by management
teams.
Maintained electronic storage files which contain various
support documents or templates
needed to process deductions.
Outlet Maintenance Clerk 2005-2007Coca-Cola Enterprises
Inc.Dallas, TX
Set up and maintained customer outlets on mainframe system in
AS400.
Reserved tax resale certificate.
Managed National Fountain Accounts.
Provided daily reporting to management.
Trained new hires.
Advanced Customer Service Sales Representative 1994-2005AT&T
Cable/Comcast
Irving, TX
Managed customer escalated calls to ensure customer
satisfaction.
Act as Supervisor on an as needed basis.
Assisted with training new recruits on billing, sales,
technical, and all other customerrelated calls.
Maintained high standards in providing quality customer
service.
Collection Coordinator 1986-1994City of Dallas
Dallas, TX
Met standard measurements set for collection activity,
coordination of customers
payments, and billing related activities.
Developed ongoing correspondence with customers and accounts for
property taxes, homeloans, and other city ordinances fines.
Calculated monthly reports.
Researched incoming accounts.
Reconciled accounts either independently or at request of
customer.
