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Marketing
Oh, tell me more!!
Marketing
►Set of processes for creating, communicating, and delivering value to customers for improving customer relationships….ok now in my terms
►The process of promoting, selling, and distributing a product or service
Target Market
Target Market
►Marketing Strategy – selecting a target market and create, price, promote & distribute (place) products in the market
►Target Market – Groups of customers who are or will be interested in your product
Market Segments (Targets)
►Demographic Age, income, # of children, religion,
education►Geographic
Climate, region, population density►Behavioral/Psychographic
Attitude toward product, user status, usage rate
Interests, activities, values
Lets Look at Some Ads
►Denver Water Company
Suplicy Cafe
Fiji Water
Burger King
iPhone
Marketing Concept
►Using the needs of customers as the primary focus during planning, production, pricing & distribution & promotion of a product.
Marketing Concept
►Business needs 3 things to happen Identify what will satisfy customer’s needs Develop products that customers think
are better products Business must operate profitably
Marketing Concept
►Two Steps Identify target markets Develop marketing mix
►Product►Pricing►Placing (Distribution)►Promotion
Product►Things to consider about your product
Design Technology Usefulness Convenience Quality Packaging Branding Accessories Warranties Relevance – Time frame – Product Life Cycle
Product
►Different methods can be used to improve/differentiate the product and increase sales or target sales more effectively to gain a competitive advantage like Specialized versions New/Limited editions Improvements Changed packaging Technology, etc.
Product Life Cycle (PLC)
Think of Examples of PLC
►Video Games►Cars
3 Levels of a Product
Pricing
►How should you price your product High? Low? Where do you start?
Pricing Strategies
►Skimming Pricing – Initially offers product at the highest price, lowering it eventually to increase demand again
►Penetration Pricing – Charging a low price to gain market share & lose competition
►Cost-based Pricing – Cost of product + a reasonable mark-up usually a percentage
►Demand-based Pricing – Charging the price that people are willing to pay for the products
Pricing Strategies►Target costing – Working backwards,
how much customers will pay and subtract from profit – this is how much to invest
►Prestige pricing – Pricing high to project high quality
►Odd-even (Psychological) pricing – Pricing a few cents under an even number
►Economy pricing - This is a no frills low price. Marketing costs are kept to a minimum.
49.99
2.59
15.49
15,967
195.49
3,299
25.99
49.99
2.59
15.49
15,967
195.49
3,299
25.99
Price
Important to Know the market Price elasticity
►Definition Know your
competition’s prices
Price Elasticity
►A measure to show the responsiveness, or elasticity, of the quantity demanded of a good or service to a change in its price.
►Are these products’ prices elastic? Toilet Paper Gas Picture Frame $500 pizza
Placing/Distribution
►All activities involved in getting the right quantity to the right customer at the right time at a reasonable cost.
Distribution/Placing
► Indirect vs Direct Manufacturer Wholesaler/Distributor Internet Catalog/Mail Order Sales Team Dealer Retail Multi-channel
Distribution/Placing
►Determining the best ways for customers to locate, obtain, and use the products/services
►Things to consider Cost of shipping Cost of distribution channel Ease/best way to get the product to
customer
Marketing Plan – 11/5/13
►How you will break down your target market based on the 3 segmentations? Be specific
►In depth strategy on how you will price your product Explain why the strategy, factors behind
pricing, future price changes►In depth distribution strategy
What channels you will use and why Factors/problems that may arise in
distribution
Promotion
I've been told of some crazy schemes and I've come up with even crazier ways of promoting them.Max Markson - Media Man of Australia
Marketing Communications
Promotions Mix
►Personal Selling►Sales Promotion►Public Relations►Direct Mail►Trade Fairs & Exhibitions►Advertising►Sponsorship►Online Promotions►Website
Personal Selling
►Examples? Used Cars Vacuum Cleaners
Sales Promotion
►Examples? BOGOF Coupons Money Off (Rebates) Competitions Free Accessories Introductory Offers
Public Relations (PR)
►The deliberate, planned & sustained effort to establish & maintain communication between an organization & the public
►“All attention is good attention”►Examples?
Airlines Celebreties
Direct Mail/Email Marketing
►Examples? Emails Mailing lists 18 Free Wings for your B-day! Free Ice Cream from Cold Stone!
►Part email promotion, part direct mailings
Trade Fairs & Exhibitions
►Examples? Video Games Boat Shows
Advertising
►“Paid for” communication Commercials Billboards Online Radio
►Obscure Examples? Buses Cinema Tatoos
Sponsorship
►Very powerful►Examples?
Online Promotions
►Examples? Pay per click Sponsor a website Email Social Media
►Google Analytics Websites
The Marketing Mix
►Blend of the mix depends upon: Marketing objectives Type of product Target market Market structure Rivals’ behaviour Global issues – culture/religion, etc. Marketing position Product portfolio
Evaluating Your Marketing Mix
► 1) Look at your sales (or fee income). ► 2) Ask your clients. ► 3) Does your advertising and/or promotional activity
produce direct responses?4) Do your networking activities create new opportunities for you?
► 5) Do your marketing tactics make it easier to sell your services?
► 6) Check your sales conversion rate. The best approach here is to look at your historical records and determine
whether your conversion (or closure) rate has improved.
► 7) Does your plan have a positive return on investment (ROI)? Does it bring in enough new/repeat business to justify the expense?