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Job Description
Norwich Business Improvement District (BID) has been developed with business partners to identify a set of initiatives that will make a real difference to the success of Norwich city centre businesses.
The BID Business Plan will deliver a clear positive impact on the vitality and vibrancy of the city centre and the success of the businesses within it, with funding over £3m over the five years.
Job Title: Business & Operations ManagerReporting to: BID DirectorSalary: Negotiable, depending on experience circa £30,000Hours: 37.5 per weekHoliday: 25 days p.a. plus English Bank HolidaysPension: Up to 6% Employee contribution with a matched up to 6%
Employer contribution Notice Period: Two month after a successful three month probation
periodOther: Statutory entitlements
Role Summary:
1. To oversee all operational aspects of the Alert Crime Reduction Scheme, Free Wifi Norwich and Recycle & Waste Norwich projects.
2. To develop and manage key business relationships, including working with the Exec Director on BID renewals and further BID growth opportunities.
3. To manage and support key projects including events, festivals, street entertainment and other initiatives.
4. To ensure Health and Safety and Insurance matters are in order for all staff, volunteers and visitors
5. To manage any delegated project budgets, reporting performance and outcomes to the Director.
6. To support the BID Director in delivering the aims of the BID Company.
Key Responsibilities:
Communication and RelationshipsSupport the BID Exec Director to manage BID relationships, grow new networks and influence connections.
Work with other businesses, organisations and partners on BID growth or renewal projects, liaising and communicating as appropriate.
Deal with enquiries, complaints and queries from businesses, organisations and partners on BID projects.
Ensure that the Norwich BID project information is inputted and maintained on our systems with relevant up to date details.
Project ManagementDevelop and implement individual annual project plans to achieve the objectives outlined in the BID Business Plan.
Monitor and track projects and benchmark nationally, identifying areas of opportunity for the business and feed into decision-making and strategy.
Support the BID Director to plan, implement and manage key BID projects.
Organise and participate in BID boards, project groups, meetings and lead as appropriate.
Present ideas and concepts to a wide range of audiences.
Work with other businesses, organisations and partners to generate project sponsorship, revenue or in kind support.
Be responsible for any delegated budgets and deliver all project activity within the agreed annual budget.
Targets and EvaluationProvide monitoring and measurement of projects and activities to ensure they add value and deliver agreed outcomes
Input into the monthly performance targets and reporting
Person Specifications:
QualificationsDegree level or 3 years equivalent relevant experienceGCSE Maths & English
Experience/KnowledgeRelevant experience of BIDsRelevant projects or management experience in a commercial or voluntary business or organisationRelevant Health & Safety experience and implementationRelevant business liaison experienceRelevant management of a small team of staff or volunteers
SkillsProven project and operational management skills.Proven B2B engagement experience A clear ability to lead and inspire a project teamGood IT skills including the use of word processing, accounting and email packages.Excellent written and verbal communication skills
Good interpersonal and communication skills with the confidence to liaise with a wide group of public and private sectors Good time management skills with the ability to prioritise a varied and diverse workload and to work independently
AttributesProactive and passionate about improving the cityWilling to get actively involved on a practical, as well as, strategic levelCan communicate and work effectively with all levels of businessAbility to work in a team Good motivator of colleagues Proactive and flexible working approach Flexible towards working hours, with events at evenings and weekends
Please email [email protected] for a job pack For an informal discussion please contact: Stefan Gurney on 01603 727930 or email as above
