Con�dential and comprehensive franchisee satisfaction survey results provide

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Our Mission:To provide prospective franchisees with insider information wbout what it’s like to be a franchisee for Cinnabon .

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OVERALL QUALITY

INITIAL TRAINING

PERFORMANCE STANDARDS

PRODUCT/SERVICE QUALITY

FIELD REPRESENTATIVES

Q: How would you grade the initial training supplied by the franchisor?

Q: My franchisor encourages high standards of quality performance throughout the organization.

Q: How would you rate the quality of products and/or services received from your franchisor?

Q: How would you grade the helpfulness of the franchisor’s �eld representatives?

28

4

27 9

37 4

28 20

13

54 29

Q: In general, how would you rate the overall quality of your franchisor?

Excellent - Very Good - Good - Acceptable - Poor

Excellent - Very Good - Good - Acceptable - Poor

Positive

Positive

Positive

96%Positive

97%Positive

8

2 98%

98%

Strongly Agree - Agree - Disagree- Strongly Disagree

96%

A - B - C - D - F

7 441

59

2

37 23 10

62

14

Mark HongDirector Franchise Development

CinnabonFranchising.com404.702.8852

1

A - B - C - D - F

2