Mark Coopersmith 13112 S. Valleyheart Drive, Apt. 201, Los Angeles, CA 91604

Cell: 213-880-7612 - markcoopersmith@mail.com ______________________________________________________________________ Professional Summary

Management professional skilled in all aspects of operations management from hiring and personnel development to marketing, finance and customer satisfaction. Exceptional communication, organizational, presentation and leadership skills.

______________________________________________________________________ Professional Strengths

• Business operations and revitalization • Passion for customer service • Planning and development • Personnel development • Hiring, training and supervision • Marketing and advertising • Mentoring and leadership development • Financial management • Partnership-building • Information technology • Competent leader • Flexible • Experienced • Reliable

______________________________________________________________________ Education

Juris Doctor (JD) - Law (May 1992) Creighton University School of Law - Omaha, Nebraska Bachelor of Arts (BA) - Psychology (May 1989) Creighton University - Omaha, Nebraska

______________________________________________________________________ Memberships & Certifications

• Member - Missouri Bar Association (Missouri licensed attorneys) • Board Certified Pharmacy Technician - Pharmacy Technician Certification Board • Certified ESL Instructor (TESOL/TESL/TEFL) - Oxford Seminars • Member - Rotary International

______________________________________________________________________ Professional Experience April 2014 - President Present Roastmeister LLC - Haslett, Michigan (web-based coffee business, www.roastmeister.com)

• Planning and development • Developed website and marketed full range of coffee products including gourmet coffee and coffee equipment.

• Marketing and advertising • Designed and implemented social media strategy to promote brand and increase website traffic.

• Attended Specialty Coffee Association of America (SCAA) annual trade show to promote brand and build business partnerships.

• Information technology • Developed new search engine optimization (SEO), search engine marketing (SEM) and Google Analytics strategies to increase conversion rates. • Embedded backend-tracking URLs to measure campaign results and determine return on investment.

• Partnership building • Established relationships with vendor partners by attending trade show, email campaigns and direct calls. • Established relationships with major shopping channels including eBay to generate additional business.

• Financial management • Paid vendors and suppliers for products and services rendered. • Completed profit and loss performance reports. • Budgeted recurring and non-recurring expenses.

• Passion for customer satisfaction • Provided an elevated experience to generate a loyal clientele. • Included extensive website resource area of coffee recipes and coffee quotes to elevate viewer experience.

February 1999 - Store Manager April 2015 Walgreens - Detroit, Flint and Petoskey Michigan

• Experienced, competent leadership • 16 years of extensive experience in retail management and pharmacy operations. • Managed high volume 24-hour stores with annual sales exceeding $18,000,000. • Served as mentor for surrounding 6 store managers. • Selected for Emerging Leader program for future District Managers.

• Personnel development • Directed employee coaching, training and performance improvement activities for over 300 employees.

• Hiring, training and supervision • Supervised staff as large as 30 sales associates, 5 pharmacists and 5 assistant managers.

• Business operations and revitalization • Selected to open 4 new stores and revitalize 2 underperforming stores. • Increased store profit in one revitalized store by 20% in one year by improving customer service, in stock condition, reducing inventory and merchandising hot items.

• Partnership building • Routinely visited local doctor's clinics to promote Walgreen's services, streamline daily communications between clinics and pharmacy and establish personal relationships. • Represented Walgreens and built relations with local community leaders as member of Rotary International.

• Financial management • Daily accounting, cash reports, payroll, inventory management and ledger reconciliation.

• Reliable, competent leader • Consistently received above average to excellent annual evaluations based on job performance and results.

November 1996 - Executive Assistant Manager February 1999 Walgreens - Omaha, Nebraska and Detroit, Michigan June1993 - Assistant Manager July 1994 Walgreens - Chicago, Illinois ______________________________________________________________________ Additional Experience August 1994 - President October 1996 Chicago's Bar & Grill - Cali, Colombia, South America

• Planning and development • Developed American style bar and restaurant in Cali, Colombia featuring lunches, dinners and live entertainment.

• Marketing and advertising • Promoted business through English language schools and university English departments in Cali. • Advertised in local print media and radio stations.

• Partnership building • Established relationships with local vendors and partners for food, drink and supply inventory.

• Financial management • Paid vendors and suppliers for products and services rendered. • Completed profit and loss performance reports. • Budgeted recurring and non-recurring promotional expenses.

• Flexible competent leader • Operated business in a foreign country requiring familiarization with different business customs, laws and use of a second language (Spanish).

June 1992 - Human Resource and Licensing Manager June 1993 AB Express, Inc - Kansas City, Missouri

• Hiring, training and supervision • Provided staffing of over 100 fleet drivers to courier company. • Trained drivers on delivery routes and supervised performance.

• Business operations • Operated company licensing and insurance compliance program. • Operated company vehicle maintenance program. • Maintained driver's daily route records for payroll department.

______________________________________________________________________ Miscellaneous

• Graduate - United States Marine Corps Officer Candidate School (1991) • Conversant in Spanish • Volunteer - American Cancer Society Relay for Life, Petoskey, Michigan

(2008-2014) • Volunteer at Project Mana food pantry, Petoskey, Michigan (2012-2015) • Downhill skiing, running, fitness & outdoor enthusiast, sailing, reading