19555 Green Rd.Bowling Green, Ohio 43402

419-823-0621, sectim316@frontier.com

Mark R. BlackObjective IT / Network Support Technician

Experience October 6 2014 to PresentBest Buy / Geek SquadOperations Agent (Part Time)

1. I am responsible for shipping and receiving of home computing items sent out to our depot facility for repair. I also provide customer support on the phone and call the customers when the items are ready for pickup. I also work on desktops, laptops and tablets in the store when the work is operating system related. Replacing hard drives, restoring the operating system and memory upgrades are also part of the job.

March 2014 to PresentWood County Regional AirportLine Service / Maintenance Technician / Assistant Manager / Manager

1. As a Line Service tech I performed the following duties: customer service, aircraft and helicopter refueling, selling pilot supplies through a Point of Sale (POS) system, aircraft and helicopter towing/movement, snow removal, grass mowing and facility cleaning. As a Maintenance tech I performed the following duties: fuel farm management, facility maintenance, vehicle and equipment maintenance and airfield lighting maintenance. As Assistant Manager / Manager I performed these duties: employee supervision, fuel and supply inventory, processing and requisitioning, time card and payroll processing,Daily Transaction Report (DTR) processing, bill paying, assisting the book keeper, board meeting preparation, work with engineers and contractors on projects and train Line Service personnel.

March 1988 to January 2014180th Fighter Wing Ohio Air National Guard Swanton OhioElectronics Mechanic WG-10 / Electronics Digital Computer Mechanic WG-11 / Information Technology Specialist GS-2210-11

1. I performed duties as Information Technology Technician providing direct customer support on a wide variety of

electronics equipment to include Wireless, Voice, Infrastructure, Small Computer, Network Servers, Printers and Network Switching equipment. The support I provided included operating systems (Windows 7/8 and Server 2003/2008), software installation, anti-virus software, upgrades, troubleshooting, repair, network/server administration and network configuration. Hardware installation, configuration, troubleshooting and parts replacement. Paper and computer generated forms of documentation were utilized during all phases of work to document the man power and resources used. I utilized my Security+ Certification to maintain information and physical security of all assets. I also performed duties of the Communications Focal Point (Help Desk), where I provided Customer Support for a wide variety of Communications Services. Contacting the vender for support when necessary I trained and supervised other technicians in the above mentioned work as needed. I plan and organize my work assignments and other assigned duties to ensure timely completion, mission accomplishment and customer satisfaction. Some of my other duties were to plan and organize the training and work assignments for drill status guardsmen. Other duties required me to review Air Force, Air National Guard and local instructions for requirements. To ensure compliance I would then establish the priorities and procedures necessary to meet the required timelines established by my supervisor and higher headquarters. These duties were accomplished complying with all Technical Orders, Manufactures Manuals and regulations. The types of work include planning, analyzing problems, installation, testing, servicing, repair and general maintenance.

July 1982 to February 2014180th Fighter Wing Ohio Air National Guard Swanton OhioAudio Visual Maintenance (40451) SSgt / Ground Radio Maintenance (30471) TSgt-MSgt / Small Computer Maintenance (2E271) MSgt / Network Infrastructure Maintenance (2E271) MSgt / Client Systems Craftsman (3D171) MSgt

1. I started in the Ohio Air National Guard, as a traditional guardsman, working in the Audio Visual Maintenance section. In 1988 I cross trained and started working in the Communications Maintenance Section. There I performed duties as Ground Radio Maintenance Technician. In 1990 I became the Ground Radio Shop Supervisor with 7 subordinates in 3 different Air Force Specialties under my supervision. In 1995 I cross trained again and started working as the Small Computer Maintenance Shop Supervisor with 4 subordinates in 2 different Air Force Specialties under my supervision. I also supervised and trained the subordinate supervisors

as they managed their respective Air Force Specialties. The name and some of the duties, of this section, were later changed to Network Infrastructure Maintenance. Maintenance of the Network Infrastructure included Network switches, ITNs and cabling. On 1 November 2010 my Air Force Specialty was converted to Client Systems. The duties of this AFSC included manning and oversight of the Communications Focal Point, Personal Computer Repair and Customer Support for a wide variety of Communications Services. At that time I supervised 3 subordinates. As a shop supervisor my duties were to plan, organize and implement the training and work assignments in the shop to ensure timely completion, mission accomplishment and customer satisfaction. Due to the variety of equipment and overlapping duty areas, having good communication skills and a good working relationship with the personnel from other areas of the Communications Flight and subordinates was the key to mission completion in a timely manner. This concept was instilled in the subordinates and their supervisors. I also performed duties as electronics maintenance technician on a wide variety of electronics equipment to include Audio Visual, Ground Radio, Wireless Network, Infrastructure, Small Computer Systems and Network Servers. These duties were accomplished complying with all Technical Orders, Manufactures Manuals and regulations. The types of work include planning, analyzing problems, installation, testing, servicing, repair and general maintenance. Paper and computer generated forms of documentation were utilized during all phases of work to document the man power and resources used. Other duties required me to review Air Force, Air National Guard and local instructions for requirements. Then established the priorities and procedures necessary to meet the required timelines established by my supervisor, higher headquarters inspection schedule and the limited amount of time during a Unit Training Assembly. Training the drill status guardsmen as quickly as possible without sacrificing quality was a high priority.

2. Additional duties include being the 180th Communications Fight Unit Career Advisor, Integrated Maintenance Data System Focal Point, Unit Deployment Manager for Equipment and Increment Manager.

EducationGraduated Springfield High School Jun 76Small Computer Maintenance Course, MPF Class 89005, Langley AFB Va. Sept. 89Tempest Field Maintenance (TT5712-(GT)), Zenith Data

Systems, Chicago, Ill. Mar 90AF Commercial Communications School (AFCC 3820C PDS 4SS), St.Louis, Mo. Aug 90Air National Guard NCO Academy (In Residence), 20 Jun 91Definity G1/System 75 Administration, AT&T, Atlanta, Ga. Dec 91Mission Support System IIA Organizational Maintenance (E3AZR30554 039), Keesler AFB, Ms. May 93Meridian 1 Options 21-81 Maintenance, Northern Telecom, Richardson, Tx. Jun 96Air Force Mission Support System Organizational Maintenance (E4AST2E251 070), Keesler AFB, Ms. Jul 97Senior Noncommissioned Officer Academy Correspondence Program, 2 Apr 99Troubleshooting Microsoft Windows 95/98, Techlink Training, Columbus, Oh. Sep 99Supporting, Troubleshooting and Optimizing Windows NT 4.0, CompuMaster, Toledo, Oh. Mar 00Basic NT File Server Admin., McGhee Tyson ANGB, Tn. 25 Aug 00Advanced File Server Admin., McGhee Tyson ANGB, Tn. 1 Sep 00AN/FRN-45 Tactical Air Navigation (TACAN) 80 Hour, 26 Jan 01Motorola URC-200 Operator And Maintenance Course, 9 Aug 01Supporting, Troubleshooting and Optimizing Windows 2000, CompuMaster, Toledo, Oh. Mar 02COMSEC Awareness Training E6AZS2E251-013 STP, 19 Dec 03,Maintaining and Troubleshooting Windows Vista Computers, Apr 09, CompTIA Security + Certification, Dec 09

Interests and other Info Church Activities, Family, Fitness, Farm work, Music,

Computers.

References:

1. Steven Brunn308 Indian Rd.Wauseon, Ohio 43567419-335-4341

2. Charles Hollingsworth III9746 Oak Green CourtHolland, Ohio 43528419-902-3199

3. David Harrison

6408 Glenhurst #7Maumee, Ohio 43537567-288-8495

4. John Cessna2741 County Rd. EFSwanton, Ohio43558419-297-7780