RONALD E. HENRY, II

AREAS OF EXPERTISE

Innovative, results and performance driven Senior Management Professional with over 22 years of tangible accomplishments providing leading edge, process-driven, service based, information technology systems approaches. Extensive qualifications in all aspects of Enterprise Resource Planning (ERP), Systems Administration, Budget Management, System Maintenance, Network/Server Data Center operations and Hardware/Software solutions . Exceptionally skilled with aligning internal and external constituencies towards effective design, development and execution of complex systems implementation strategies which increase operational and organizational efficiencies; while delivering cost-savings and desired outcomes. Interactive and engaging leader with excellent interpersonal, communication, team and people management skills for orchestrating focused, collaborative team coordination with full project execution and engagement across systems.

EDUCATION

Master of Education, Technology Education, Fall 2011

Florida Agricultural and Mechanical University, Tallahassee, FL

Bachelor of Science, Computer Information Systems, Fall 1995 Florida Agricultural and Mechanical University, Tallahassee, FL

PROFESSIONAL EXPERIENCE

Associate Vice President and Chief Information Officer March 2017 – Present Information Technology Services Florida A&M University – Tallahassee, Florida Responsible for leadership, strategic planning, management and oversight of technological and telecommunications infrastructure, support and related services in support of institutional operations and mission. Advise and collaborate with Leadership Team, Dean’s Directors and Department Heads on all areas relative to instructional, research and administrative computing systems and services.

Oversee full spectrum of technical support services; network infrastructure, hardware, software, telecommunications, and distance education

Manage the $10.5 million dollar technology budget that includes telecomm auxiliary services

Plan, organize and direct daily operations and establish Enterprise Information Technology (EIT) “best practice” processes

Formulate policies and standards with relevant priorities for infrastructure design, hardware and software purchases/upgrades, lab protocols and support services

Manage, negotiate, and execute University licenses and appropriate installation processes

Coordinate the development, establishment and maintenance of University technology facilities and conduct routine organizational needs assessment

Create a cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows.

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Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation.

Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department.

Determine the acceptable level of information security risk in conjunction with senior management. Advise management on information security risks and appropriate course of action

Direct and development a university technology security plan.

Integrate customer service and support with the software engineering process to support resolution of customer issues and improve application usability.

Interim Associate Vice President and Chief Information Officer January 2017 – March 2017 Information Technology Services Florida A&M University – Tallahassee, Florida Responsible for leadership, strategic planning, management and oversight of technological and telecommunications infrastructure, support and related services in support of institutional operations and mission. Advise and collaborate with Leadership Team, Dean’s Directors and Department Heads on all areas relative to instructional, research and administrative computing systems and services.

Oversee full spectrum of technical support services; network infrastructure, hardware, software, telecommunications, and distance education

Plan, organize and direct daily operations and establish Enterprise Information Technology (EIT) “best practice” processes

Formulate policies and standards with relevant priorities for infrastructure design, hardware and software purchases/upgrades, lab protocols and support services

Manage, negotiate, and execute University licenses and appropriate installation processes

Coordinate the development, establishment and maintenance of University technology facilities and conduct routine organizational needs assessment

Director, Enterprise Information Technology (EIT) Services/Telecommunications May 2008-January 2017 Florida A&M University – Tallahassee, Florida Promoted to provide direction for EIT services and Telecommunications departments through comprehensive organizational change to better align ERP strategy, assets and investments with the University Strategic Plan. Prioritize projects and direct teams through solutions design, development and integration. Works to develop, document, maintain and enforce technical services procedures, standards and policies.

Directed all aspects of Enterprise Information Technology Services and Telecommunications.

Supervised operations for EIT and Telecommunications departments encompassing over 30 systems engineers, field technicians, administrative and help desk support staff, collectively

Deployed and implemented technical infrastructure solutions driven by the University’s mission

Managed ERP, LAN/WAN systems, computer hardware and software infrastructures, phone systems, mobile devices, video conferencing, and all other IT related issues

Directed the acquisition, support, installation, and maintenance of all hardware and software for the Data Center

Managed University hardware and software purchases

Implemented Disaster Recovery solutions for information systems

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Established strong relationships with the right vendors to reduce costs, improve supports/service in support of strategic goals

Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment while developing robust help desk systems and processes for improved University Task Management System (TMS) and visibility

Executed and managed the University TMS. Track and compile technical support data for upper management

Administered implementation of University’s blade Server and Storage Area network

Served as Project Manager for implementation of University VoIP telephony system

Coordinated credentialing and training of EIT services personnel

Served as Project Manager for the design and execution of University SharePoint

Assessed and made recommendations new computer technologies based on applicability to organization’s long-term needs

Developed and maintained network and system procedures to insure the integrity and usability of the network/system resources

Interim Director, Network Infrastructure 2006 – 2008 Florida A&M University – Tallahassee, Florida Appointed to serve as the University’s expert in network administration and to provide hands on configuration and support for firewalls, switches, routers and associated network infrastructure components. Ensured maximum local area network availability, security, integrity and services. Planned, organized and managed staff and operations to ensure stability in the University’s EIT infrastructure.

Managed and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, etc.

Conducted feasibility studies for various upgrade projects, improvements, and other conversions

Defined hardware and software standards in conjunction with owners and stakeholders.

Tested network performance and provided network performance statistics and reports; developed strategies for maintaining network infrastructure

Established and maintained regular written and in-person communications with the Chief Information Officer, the executive staff, decision-makers, stakeholders, Deans, department chairs and end users regarding pertinent infrastructure activities

Conducted human and financial resource allocation based on budgetary constraints

Directed and administered a contingent of system engineers and field technicians, and where necessary, conduct performance reviews and corrective action

Coordinated credentialing and training of Help Desk staff

Defined the strategic goals of the network services department

Assisted the systems administrator and telecommunication administrator in maintaining network and telephony functionality in support of the college

Systems Engineer 2000 – 2006 Florida A&M University – Tallahassee, Florida

Recruited to serve as University Systems Engineer. Analyzed, designed, installed, configured, maintained and repaired network infrastructure and application components. Performed a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance met University and end-user satisfaction. Provided direction, information, and recommendations regarding network configurations and

installations.

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Served as University Systems Engineer

Installed, configured, and supported LAN/WAN hardware and software, equipment and devices

Installed, configured and supported all phases of the Wireless Network

Supported administration of 80 servers and server clusters

Managed all server backups using Backup Exec software

Managed University Exchange Server for 20,000 users

Installed and configured Windows Enterprise 2003 Server campus wide

Assisted with the installation of Checkpoint/Firewall-1 software

Assisted with the upgrade of the new Gigabit Ethernet backbone

Performed troubleshooting analysis of servers, workstations and associated systems

Documented network problems and resolution for future reference

Monitored system performance and implements performance tuning

Managed user accounts, permissions, email, anti-virus, anti-spam

Required a thorough knowledge of networking essentials

Maintained all NOVELL Netware Servers campus-wide

Managed all University computer labs

Managed software and network security

Provided end-user support to University faculty, staff and students on a day-to-day basis

Co-Managed Internet2 Abilene OC3 connection with several Universities and major corporations for research development

Designed and planned network strategies for University future projects

Distributed Computer Systems Analyst 1998 – 2000 Florida Department of Juvenile Justice (DJJ) – Management Information Systems - Tallahassee, Florida

Responsible for installing, configuring, and supporting DJJ’s local area network (LAN), wide area network (WAN), Internet/Intranet and PCs. Maintained Network hardware and software, monitored network to ensure network availability to all system users and perform necessary maintenance to support network availability. Assisted other network support and client server specialists to plan, coordinate, and implement network security measures.

Responsible for District Servers and PCs

Performed Server and PC upgrades within the District

Maintained system backup for entire District

Implemented IT Policy and Procedures for District

Provided end-user support Provided training for Department users on Microsoft products

Distributed Computer Systems Analyst 1997 – 1998

Florida Department of Environmental Protection – Bureau of Information Systems - Tallahassee, Florida

Responsible for LAN/WAN networks, EP Internet and Intranet systems. Analyzed problems, and monitored networks to ensure their availability to system users; measured network performance; Solid understanding of LAN/WAN technologies, routers, switches, firewalls, and other supporting network and security related systems.

Installed and maintained networking hardware/software

Responsible for troubleshooting problems on LAN/WAN

Maintained backup archives of VMS, NT, and NOVELL servers

Maintained e-mail system database for entire department

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Acted as support coordinator for departments e-mail system Computer Programmer 1997 Florida Department of Environmental Protection – Bureau of Information Systems - Tallahassee, Florida

Analyzed, designed, installed, configured, maintained and repaired network infrastructure and application components.

Responsible for troubleshooting problems related to servers and PC’s

Designed specialized applications for systems users

Responsible for the installation and upgrade of new software

Responsible for cataloging and organizing departments’ backup tapes

Computer Support Specialist 1996 – 1997 Florida Department of Environmental Protection – Bureau of Information Systems - Tallahassee, Florida

Responsible for providing end-user support for accounting department that consisted of the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Supported departments AS/400 systems for accountants

Provided help desk support for department

Wrote applications needed for users on AS/400

Acted as technical support liaison for Business Services

CORE MANAGEMENT COMPETENCIES

Client and Network Management

Strategic Planning

Client Needs Analysis

Quality Control

Staff Training & Development

Analytical and Strategic Thinking

Problem Resolution and Troubleshooting

Project Development & Management

Productivity Improvement

Budget Planning and Management

Problem Resolution and Decision-Making

Team Leadership

TECHNICAL EXPERTISE

Enterprise Resource Planning

Application Development & Management

CAD

LDAP Protocol

LAN/WAN

Exchange Server 2003-2010

NIST Cyber Security Framework 800-171

Wireless Networking

Network/Systems Administration

Microsoft.NET 2010 solutions

Office 365 Cloud Solutions

Data Center Management

Data Backup & Recovery

Big Data Analysis

REFERENCES AVAILABLE UPON REQUEST