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Marcelo Ehalt

Diretor de Engenharia

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• Cisco Systems

• Cultura

• Governança / Políticas de acesso .. acompanha o usuário

• Novas tecnologias/meios de acesso

• Maiores velocidades;

• Computação em núvem

• Flexibilidade de dispositivos

• Anywhere, Anytime, Any Device & Any “application”

• Vídeo pervasivo

• Novo espaço de trabalho

• Nova geração (Net generation)

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Cisco IT Device Landscape

Corporate Laptops (CYOD)

Mobile Devices (BYOD)

Other

34,974

16,429 33,940 12,169 4,247 878

7,406 83,861

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• Any Trusted Device

• Industry Standard Platforms

• Cisco AnyConnect and Device Mgmt.

• Pervasive Wireless and ISE

Scaled Architecture

• BYOD-only Smartphones and Tablets

• Corporate Laptops

• Optional Corporate Mobile Service

• Strong Policy and Rules of Use

Flexible Liability

• Service Provider Relationships

• Pro-active cost optimization strategies

• Industry-first pricing models

Spend Management

• User-Driven Progression

• Collaboration Apps

• Enterprise and LOB Selection

• Cisco eStore

Robust App Lifecycle

• Proactive Communications

• Self-Service Content

• One to Many Interactive Support

• Traditional One to One

Social Support

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Scaled Architecture

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Local and Remote Wipe

Encryption and Management

4 Digit PIN

10 Minute Timeout

Trusted Devices

Secured Devices

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Network Edge

Core Network

4 Digit

PIN 10 Minute

Timeout

Remote

Wipe

Management

Encryption

Secured Devices

Trusted Devices

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• Consistent Security Policy Enforcement Network-wide

• Physical desktops, virtual desktops, mobile devices

• Wired, Wireless, Remote Access

• Bound to point of access

• Supports Data Security, Access Control, and Compliance

• Protects intellectual property Self Registration

• Automation & Self Registration

WHERE WHEN WHAT HOW WHO

Context-aware Identity and Authentication Services

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Flexible Liability Strategy

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All users must accept rules of use when signing up for service

There is no IT jargon – the rules are simple for end-users to understand

Cisco has a trade off between employee trust and IT control

Cisco Rules of Use

1) Allows Cisco to remotely wipe the device

2) Requires an acceptable password and 10 minute timeout

3) Requires users to immediately report a lost or stolen device.

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• I want an iPhone with email, calendar, and contacts.

Jan 2010

• I want WebEx Meeting Center and Jabber IM on my iPhone.

Jan 2011

• I want AnyConnect and Enterprise Apps on my iPhone and iPad .

Jan 2012

• I want Enterprise Apps and Data on any device, natively.

Jan 2013

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EasyApps @Work

Security Collaboration Function eStore

Virtualization

Basics

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Software

Business Applications

PC Software

Mobile Apps

IWE Apps

Network

Extranet Partner Connection

Global Network

Home & Mobile Office

Collaboration

Instant Messaging

WebEx Conferencing

Email & Calendaring

Enterprise Document

Management

Telepresence & Video Conferencing

IWE & Social Collaboration

Video - Live & On Demand

Devices

Laptops & Desktops

Print

Smartphones & Tablets

IP Phones & Voice

IT Infrastructure &

Platform Services

CITEIS

Strategic Innovation Database Hosting & ERP

Datacenter Computing

Datacenter Network

Application & Web Services

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• Major Issue

• Requires High-Level Expertise

• Time Sensitive Call

• Minor Issue

• Requires Some Expertise

• Not Time Sensitive

Open a Case Online

• General Information

• How To

• Availability Self Support

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Making it Happen: Tangible Results

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82% more devices 28% more users 203% more data usage

33% fewer cases 28% higher satisfaction 25% lower per user cost

*2 year comparison

Mobility Service Metrics

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Wireless Everywhere

Mobile

Devices

Hardware VPN (always on,

wireless)

Software VPN

Extension Mobility

Softphone:

Cisco Jabber

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Mobility: Jabber Client – IM, Presence, Click to Call / Video

Search and dial bar

Tab Views

Contacts

History

Visual Voicemail

Custom Apps

Logged in User

Contact

Name, Presence

and photo

Manual Presence

Compact View

(Offline contacts

hidden)

Start voice/video

call

Call Forwarding

Calling Mode

(Soft / Desk phone) Full HD Video

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Partner Location

Customer Location

Supplier Location

Airport

Hotel

Starbucks

Home

Home

Group / Drop-in Space

Flexible Office

Office Audio Privacy Rooms

Group Anchor

Thank you.