Manual

homechat.lge.com homechat.lge.com

www.lge.co.kr

Ver. 2.1

LG Smart Washer

LG HomeChat Manual Contents

1. Introduction to HomeChat

2. Getting ready to use LG HomeChat

- Installing LINE

- Adding LG HomeChat as a friend on LINE

- Agreeing to Terms of Use & Privacy Policy

- Connecting Washer to HomeChat

3. Using LG HomeChat

- Washer Status

- Command List

- Start Washing

- Washer Status Notification

- Installing ‘LG Smart Laundry’ App

- Delay Wash / Washing Options

- Cycle Download

- Washer Power OFF

- Smart Diagnosis

- Master Control

4. LG HomeChat Service Inquiry

- Help / Inquiry

- Service Settings

- Service Termination

1

2

3

3

3

4

5

9

9

10

11

12

13

14

15

15

16

17

19

19

20

21

1. Introduction to LG HomeChat

• Which Washer Models support HomeChat service?

2

• What are the main Washer functions provided by LG HomeChat?

- Control: Check Washer Status, Start Washing, Turn Washer OFF, Delay Wash,

Set Washing Options, Cycle Download.

- Status and Monitoring: Status Notification, Smart Diagnosis.

• What are the system requirements for LG HomeChat?*

The recommended phone specification are as below:

1. Recommended OS

- iPhone: iOS 7.0 or higher (iPhone 4s or higher)

- Android: 4.0 ICS (Ice Cream Sandwich) or higher (1G memory or higher)

2. Recommended browser

-iPhone: Default browser and/or Safari browser

-Android: Default browser and/or Chrome browser

* Note that depending on the condition of your mobile device, some functions may not be

supported.

LG Smart Laundry -WT6001HV

-WT6001HVA

• What kind of service is LG HomeChat?

- LG HomeChat service enables users to chat with their products with everyday

language through mobile messenger LINE.

2. Getting ready to use LG HomeChat

Please check if the LINE application is installed on your

mobile device, and if not, search and install 'LINE' from

your application market(Google Play Store,

Apple App Store).

Additional data charges may occur if installed

over 3G/4G.

Warning

Installing LINE

Adding LG HomeChat as a friend on LINE

① Launch LINE and tap 'More > Official Accounts'

button.

② Find 'LG HomeChat' from the list or search for

'LG HomeChat' through the search function and

select it.

③ Add 'LG HomeChat' as friend, and you

are ready to chat with LG HomeChat.

2

1

3

Tip for adding friends

Go to 'Add Friends > QR Code' menu on LINE and scan the QR code

on the right to access adding friends function more conveniently.

You can also find the QR code on http://homechat.lge.com/

[US]

④ HomeChat is set up and ready to start talking to

you. Start chatting with HomeChat by following the

3 step guide.

2. Getting ready to use LG HomeChat

② If you are over 13, tap the

'13 or older' button.

LG HomeChat does not allow service to young

children for safety purposes. Please make

sure young children do not use HomeChat

service.

Warning

Agreeing to Terms of Use & Privacy Policy 3

4

③ Read our terms and conditions,

check off the boxes, and tap the

'Agree' button.

① Please tap the ‘Agree to Terms

of Use & Privacy’ link in your

HomeChat conversations.

Connecting Washer to HomeChat 4

5

2. Getting ready to use LG HomeChat

① To control your products through

HomeChat, you need to first register your

product. Enter “Connect” for the ‘Connect

My product’ link.

② Tap the Washer Icon from the product icons

available for HomeChat connection.

Not registered to ThinQ? Product not registered?

Please register by following the

instructions provided by LG ThinQ. If you do not have a LG Account, please

register by tapping the “Sign Up” button on

the bottom of the page.

[Register Product (ThinQ)]

① Tap the Settings button on the washer LCD

screen.

② Tap the Wi-Fi button on the Settings screen.

③ Tap the Wi-Fi on/off button. The Wi-Fi is turned

on when a check is displayed on the box.

④ Select your network from the list of available

networks.

⑤ If necessary, enter your wireless password.

LG Smart ThinQ is a service that manages the appliances in your home. You can remotely control

your washer after registering the ThinQ ID through the display found on front of the product.

Follow the steps below to register your product. If the washer is already connected to Wi-Fi then skip

to step 2.

6

2. Getting ready to use LG HomeChat

Step 1. Setting Wireless Network for Washer

⑥ Wi-Fi setting is complete. Tap the ‘Product

Registration’ button and proceed to step 2.

7

2. Getting ready to use LG HomeChat

Step 2. User Registration for Washer

① Tap the Settings button on the washer LCD

screen.

② Tap the ‘Product Registration’ menu from the

settings page.

③ Tap the ‘OK’ button after entering your

ThinQ (LG Account) ID and password.

* Tap the link below if you are not registered

to ThinQ.

https://us.smartthinq.com

④ When the completion notification appears,

the registration is complete and your washer is

registered to ThinQ.

Go back to the messenger and connect to

HomeChat.

③ Connection successfully completed!

Tap ‘Go back to Chatroom’ and chat to

your products.

ThinQ Registered and Product Connected to App!

2. Getting ready to use LG HomeChat

8

① If you have registered to ThinQ and your

product is connected, insert LG Account ID

and Password and tap ‘Connect to

HomeChat.’

② Products with ‘Available’ displayed on the

right is available for HomeChat service.

Select a product you wish to connect to

HomeChat, and tap ‘Next’.

3. Using LG HomeChat

Washer Status

9

Remote Start needs to be set on your

washer in order for you to remotely control

your washer with HomeChat.

① Tap the ‘Remote Start’ button in the home

screen on the washer display.

② Tap ‘Yes’ to set Remote Start.

The washer lid will lock and the power will not

automatically turn OFF.

User Tip

Enter “Washer What are you doing?" or

“Washer Status“ to check the current status of

your Washer.

Enter ” Washer” to call your Washer.

Command List

10

3. Using LG HomeChat

Enter ”Washer Quick button” to active the

quick button function.

You can select functions by tapping on the

buttons or by entering the key words.

3. Using LG HomeChat

Have you ever had your laundry smell because you forgot about it while you were away? You can

now remotely control the washer while you are away with HomeChat.

Start Washing

11

Enter "Washer start washing" or "Do laundry,

washer" for the Washer to detect the amount of

laundry and start washing accordingly.

Only Cottom/Normal cycle is available on HomeChat. Use the App to use other cycles.

User Tip

Enter ”Stop Washing” to stop the washing

cycle. You cannot control your product once

the product’s power is OFF.

[Washing Complete Notification] [Error Notification]

Washer Status Notification

12

3. Using LG HomeChat

HomeChat will send you notification when washing is complete or if an error is detected.

[ Installing ‘LG Smart Laundry’ App ]

① Run the app once installation is

complete.

② Detailed washer functions can be used

once you log in using your ThinQ ID

and password.

13

3. Using LG HomeChat

Install the ‘LG Smart Laundry’

App on your mobile device and

connect your dryer to ThinQ to

control your products through

HomeChat.

If the app is not already installed,

search and install ‘LG Smart

Laundry’ from your app market

(Google Play Store, Apple App

Store).

User Tip

Additional data charges may occur if installed over 3G/4G.

https://us-app.lghomechat.com /line/201

Set washer timer so that the laundry is done

right when you get home. Use HomeChat to

check the washing status and also to change

washing cycle/options.

Enter "Delay Wash" or "Check Delay Wash

timer" to check Delay Wash Status. If you want

to change washing options, tap the link to the

App.

Enter “Cancel Delay Wash”, “Washer Cancel

timer” to cancel Delay Wash.

3. Using LG HomeChat

Delay Wash / Washing Options

14

Delay wash needs to be set on the washer

since it cannot be set by remote control.

If you want to remotely control the washer

through HomeChat, make sure you set the

‘Remote Control Settings.’

User Tip

① Tap on the ‘Smart Access’

menu or the ‘Remote Start’

menu on the bottom.

② Tap the ‘Pause’ button on

the bottom.

③ Tap the ‘Start Again’ button

after changing cycle/options.

[Washing Options]

Enter "Washer Download Cycle“ to download

additional cycles that are not installed on the

washer.

Select a cycle you want and the washer will

automatically download it for you.

Cycle Download

15

3. Using LG HomeChat

Washer Power OFF

Turn washer Power OFF when you are done

giving commands.

Enter "Washer Power OFF", “Turn Washer OFF"

to turn washer Power OFF. Once power is off,

you cannot turn power ON through HomeChat.

https://us-app.lghomechat.com/ line/201

When you feel that there is something wrong

with the washer, you can self check its status

through the ‘LG Smart Laundry’ App.

Please select the app link that appears after you

enter “Smart Diagnosis“.

Smart Diagnosis

16

3. Using LG HomeChat

① Tap the ‘SmartDiagnosis’

menu on the bottom or the

middle.

② Read the instructions

then tap the ‘OK’ button.

③ Select a Smart Diagnosis

method and then proceed to

check the results.

Master Control

17

3. Using LG HomeChat

You can activate functions for situations such

as leaving home, coming home, sleep, or

party at once.

Enter ”Settings“ to set functions for Master

Control.

① Select ‘Master Control’. ② Select mode.

③ Switch the product of your choice

to ON and select functions.

18

3. Using LG HomeChat

Enter ”Leaving home", or ”Sleep “after setting Master Control settings to activate the functions you

set.

4. LG HomeChat Service Inquiry

Help / Inquiry

19

If you have any questions during HomeChat use, enter "Help" for various user manuals.

※ For questions regarding products, contact LG Electronics Service Center for a faster response.

If you haven't found the answer you needed

from Help or FAQ, please use our 1:1 Inquiry

Service. Enter "Inquiry" in your HomeChat

Conversations for an URL to a page where you

can send your inquiry.

We will get back to you as soon as possible!

4. LG HomeChat Service Inquiry

Service Settings

20

Enter “My Products“ to change settings or to see the

status of your products in detail.

Tap on the link provided to go to the My Products

page.

You can change nicknames, view status,

go to product location settings, view

manuals, and view mutual users by

selecting the product.

Enter “Settings” for notification settings,

smart functions settings, and service

settings.

Tap the link provided to go to the settings

page.

If you want to stop using HomeChat service, enter "Terminate Service" in your HomeChat

conversations for Service Termination page and information.

You can delete HomeChat from Messenger Friends list from the messenger settings.

Service Termination

[HomeChat Service Termination]

[Delete HomeChat from Messenger Friends]

① Enter "Terminate Service"

and tap the ‘Go to Service

Termination Page’ link.

② Please read the service

termination information and tap

'Terminate'.

③ 'Service Termination' is

complete.

21

4. LG HomeChat Service Inquiry

① Go to the top right menu in

your chatroom > tap 'Block'

button.

② ‘Settings’ > ‘Friends’ > ‘Blocked

Users’ : Remove ‘LG HomeChat’.