Manual for Upgrading from ViconNet version 2.18d to 5

NOTES SHEET NO. REV SEC. XX112-56-00 409 1

This procedure in this document covers the upgrade from ViconNet® version 2.18D to version 5 only. For new installations or version 3.x to 5.x upgrades refer to XX112-48. The accompanying CD is used for both types of upgrades. Be sure to select the correct version you are upgrading from.

The Software Upgrade procedure is used on an existing installation, maintaining configuration and recorded data. The installation requires a License purchase. The screen shots and instructions that follow are examples that illustrate the Software Upgrade Procedure. The upgrade from ViconNet version 2.18D to version 5 cannot be done directly. Version 2.18D to version 4 is done first. Once the system is upgraded to version 4, the upgrade to version 5 can then be completed.

Note: The installation will install all needed components. Some screen shots or procedures may or may not appear.

Warning: The upgrade process can take up to 60* minutes. Any interruptions or cancellations to the installation may result in loss of recorded data. DO NOT INTERRUPT the conversion!

*In some cases with large storage, the upgrade time will exceed 60 minutes. DO NOT INTERRUPT! First Upgrade Procedure: Version 2.18D to 4.X

This procedure covers the installation of the ViconNet® Software Upgrade, Version 2.18D to 4.X, on all Kollector® Digital Video Recording Systems and Workstations. This procedure will upgrade the software from current ViconNet versions 2.18D and retain the settings and data.

Note: If the version is lower than 2.18D, Ex: 2.18c, b, a or lower, upgrade to ver 2.18D should be done first. Version 2.18D is available on this disk at the “Software Upgrades” link and then “ViconNet version 2.18D software” link or at ftp://ftp.vicon-cctv.com/Software/01_Dig_Video/VNET/Oldrev/218D/

Any IP camera/server device (SurveyorVFT™, V910 IP, VN-301T, KTX-4, VN-755IP, VN-855IP, VN-856, VN-957) that needs to be upgraded to Version 5.X requires a flash upgrade of the bios and application in the IP device. Refer to their respective manuals; proceed to the “Software Installation” link on the ViconNet Version 5 CD. PRE-INSTALLATION What is needed: To complete the upgrade, be sure to have the ViconNet Version 5 CD, License Codes, Password to register software during upgrade, IP camera upgrade software and procedure, ViconNet Admin Login password, Windows® Administrator Login on any Workstation being upgraded, a USB or CD to store back-up files, and this document XX112-56-00. • Make sure that a monitor, keyboard and mouse are connected before beginning upgrade. • If a RAID storage device is connected to the system, do not shutdown the RAID during any stage of the

installation upgrade process, even while restarting the DVR, NVR or Workstation.

Copyright © 2009 Vicon Industries Inc. All rights reserved. Product specifications subject to change without notice. Vicon and its logo are registered trademarks of Vicon Industries Inc. ViconNet, Kollector and their logos are registered trademarks and SurveyorVFT is a trademark of Vicon Industries Inc. Windows is a registered trademark of Microsoft Corporation. Vicon Part Number 8009-8112-56-00 Section 1 Rev 409

XX112-56-00 Rev 409 VN-2.18D to 5.X ViconNet Upgrade Procedure • 1

ftp://ftp.vicon-cctv.com/Software/01_Dig_Video/VNET/Oldrev/218D/

Initial system checks: Determine if the currently installed ViconNet System is running properly. Insure the Master Nucleus, DVRs and Workstations are all online and functioning properly. Upgrade will NOT fix a system that is not functioning properly. Any system that is not running correctly will need to be fixed before upgrade to Version 4.X.

CAUTION 1: Upgrading from 2.18D to 4.X is not reversible. Any attempt to downgrade 4.X back to 2.18D will result in losing Data (Video) and Settings.

CAUTION 2: Version 4.X is not compatible with Versions 3.X or 2.X. All sites on the ViconNet network should be upgraded to 4.X. ViconNet cannot have 2.X-3.X and 4.X versions working on the same network.

CAUTION 3: Upgrading to 4.X must be done on the Nucleus first; if the Nucleus is not upgraded first, the remote sites may lock up after the upgrade.

VN-2.18D to 4.X ViconNet Upgrade Installation

Upgrade Procedure and Details: The following pages detail procedures to follow and screen shots of ViconNet during installation and required entries. Be sure to observe the Notes and Cautions.

Basic Procedure: ● All sites must remain connected to the Network and Nucleus. ● Confirm current system operation is functioning properly. ● Backup settings at each site; ● Exit O.S. on all DVRs, workstations and the Nucleus last. ● Upgrade Nucleus first. (Upgrade backup Nucleus second, if present.) ● Upgrade all DVRs and Workstations. ● Return to Nucleus and finish upgrade; license all sites from the Nucleus ● Upgrade all IP cameras (use relevant upgrade software for the device). Note: On a worksheet (see sample Worksheet for-upgrades, page 21), write down the Nucleus IP, IP of unit,

Subnet & Gateway and Site Name. These can be found on the Network Settings & Site Name in Settings. Appendix: See the Appendix for Tips, Notes and Troubleshooting.

2 • XX112-56-00 Rev 409 VN-2.18D to 5.X ViconNet Upgrade Procedure

Backup Settings at Each Site: A manual Settings backup is recommended in the event the settings need to be used later.

On the Main Screen, go to Setup, select the local unit (unit you are at), typically the unit at the top of the list. In this example, this is the Nucleus. Next, select “Backup”; the “Select the folder” window displays to select where to save the backup settings (USB thumb “F drive” in this example.) Click OK to start the backup.


Click Close when completed. Then, click Close on System Settings.

Note: Settings backup can be done remotely by selecting each DVR, WS, NVR from the Setup Site Selection list and storing each to the backup device (ex. USB thumb drive).

Settings backup is complete.

Note: If System Settings Window and Backup as above is not available because the Login to ViconNet on a DVR is not possible, see “Alternate Settings Backup” (page 25).


Installing ViconNet 2.18D to Version 4 Upgrade on the Workstation or DVR Important Notes: BEFORE upgrading any DVR or Workstation, Vicon recommends Exit to O.S. first on all sites; then upgrade the Nucleus per Step 1.This insures that the upgrade at the sites (Step 2) can be done.

If you cannot get to the remote sites to Exit to O.S. first, proceed with Nucleus upgrade procedure (Step 1), then refer to Appendix “Logout Option on DVR if Exit to OS is not Available.” Following is an example of what must be done BEFORE any update is done on this unit or the Nucleus. In the example, the system is currently connected to a 2.18D Nucleus, the User is “jeff” and a display macro is running on this system.

Local Site is a Kollector Pro Nucleus is a Kollector Elite

If you are not an admin, Logout, then login as admin.

User is “admin”


Click Setup and then click Exit to O.S.

Note: If Setup cannot be accessed a Macro may be running; see “Macro note” that follows.

6 •

The following screen displays. Click Yes.

displays briefly. Embedded OS on the DVR/Workstation displays; stop here.

XX112-56-00 Rev 409 VN-2.18D to 5.X ViconNet Upgrade Procedure

7

able, and Login is admin, a display macro may be running. To stop the Macro, click on chedule/Macro.

Macro Note: If Setup is not availS

Click on Stop All Macros & Scheduler; then Exit.

Proceed to Setup, Exit to O.S. previously described (page 6). When Exit to OS is completed, proceed to Step 1:

pgrading the Nucleus. U

XX112-56-00 Rev 409 VN-2.18D to 5.X ViconNet Upgrade Procedure •

Step 1: Upgrading the Nucleus (Ver. 2.18D to Ver. 4) Note: If a backup Nucleus is present, upgrade it second. Make sure it also has been Exit to O.S. first as noted. The Nucleus must be upgraded before the individual sites are upgraded.

Note: This procedure is the same for any Workstation, DVR or NVR, Step 2. Each site is upgraded at the unit. You must be at that unit, selecting it from the site selection list, typically at the top of the list.

From the Setup Site Selection, click Exit to O.S. at the Nucleus. Click Yes to exit the application.

8 •

The Embedded OS displays.

After Exit to O.S. is complete, insert the ViconNet Upgrade CD at the Nucleus. The following screen shots appear during Upgrade Installation*. *Kollector Elite is this example. Other DVRs or workstations will be similar.


An IE browser page opens. Click on the link “Version 2.18D to 4 upgrade software”.

The following screen displays; select Open.

Installation will start.

Answer Yes when “Active Version Detected Previous installation…” appears.


When Registration for Workstations appears, answer No. (Registration will be done after upgrading to version 5.)

Note: Even though licensing and registration will be done after the upgrade to version 5, make sure to use the upgrade license and registration intended for the specific equipment. Often a site has multiple upgrades, some on Kollector Elite, some on Kollector Pro, others on a Workstation, etc.

Upgrade starts.

Additional screens will appear. Please wait; this will take some time.

Conversion takes place. This can take up to 60 minutes. DO NOT INTERRUPT the conversion!

10 •


Note: If the system has very large RAID storage, conversion may take longer.

When conversion is complete, a message may briefly appear acknowledging that the conversion was successful. Next a reboot message appears. Select Yes, then click Finish.

The Nucleus window will appear as below. After about 2 minutes a message will appear:

"System configuration has changed, system must reboot'” Let this countdown on its own and allow the reboot to occur.

After the reboot, the above screen will appear again. Wait for 2-3 minutes for any other messages. Remove the CD (see Appendix A, page 24, regarding any additional messages).

Caution: Important! At this point, the Nucleus with this screen must be left running as above! Do not do anything further on this screen for now. Do NOT shutdown or restart. This MUST be left running and online and on network for Step 2 upgrades to be successful!


Step 2: Upgrading the Remote Sites (Ver. 2.18D to Ver. 4)

Note: Step 1 MUST be completed first. Remote sites, DVRs and Workstations should already have already been “Exited to O.S.” If not, refer to Appendix, Logout Option on DVR is Exit to O.S. is not Available.”

Note: Step 2 is the same for any Workstation, DVR or NVR. Each site is upgraded at the unit. You must be at that unit, selecting it from the site selection list, typically at the top of the list.

Insert the ViconNet Upgrade CD. Click the “Version 2.18D to 4 upgrade software” link.

Answer Yes when “Active Version Detected Previous installation…” notice appears.

When “Registration for Workstations” appears, answer No. (Registration will be done after upgrade to version 5.)

Note: Even though licensing and registration will be done after the upgrade to version 5, make sure to use the upgrade license and registration intended for the specific equipment. Often a site has multiple upgrades, some on Kollector Elite, some on Kollector Pro, others on a Workstation, etc.

Various setup screens will appear. Conversion takes place and can take up to 60 minutes (longer on large RAID systems). DO NOT INTERRUPT the conversion!

12 •


Select Yes and then click Finish when “Installation is Completed.”

The system will restart, possibly 2 times. Remove the CD.

Be aware that this is a Viewer. This DVR has to be Registered-Licensed and will be done at the Nucleus after upgrading from version 4 to version 5. Login is not needed at this time. This DVR will continue to run and should be left at the ViconNet Login Screen.

Note: This example Kollector Pro has a display macro, which may cause the screen to blink but not run the macro. Once it’s registered as a Kollector Pro Version 5 (after upgrade to version 5), the macro and all other items will work properly.

Step 3 is next, returning to the Nucleus to continue upgrade.


Step 3: Nucleus Upgrade, continued The next step is to finish the ViconNet 4 installation on the Nucleus.

Note: All other sites MUST be upgraded first per Step 2. Return to the Nucleus site that was left in step 1. Shut down the Nucleus window by clicking on the X in the upper right corner.

Note: You may see Central Failure (CFN) or other notifications. This is normal. Click OK to close those messages.

When the Nucleus window is shut down, insert the CD again; click on the “Version 2.18D to 4 upgrade software” link. The following screen displays; select Open.

14 •


Installation begins.

Viconnet 4.0 should be selected and then click Next.

15

Installation starts; this usually only takes 2-5 minutes to complete. Setup is completed. Select Launch ViconNet 4.0 and then click Finish.


ViconNet starts as a Viewer on the Nucleus DVR (or Workstation).

This completes the 2.18D to 4 upgrade. Note that version 4 is NOT licensed at this time. Follow the next steps to upgrade to version 5.X and License and Registration.

16 •


Second Upgrade Procedure: Version 4 to 5.X Warning: DO NOT UPGRADE DIRECTLY to Ver. 5 if the system is still running Ver. 2x. Go back to beginning of

this document!

This procedure covers the installation of the ViconNet® Software Upgrade, Version 5.X, and Driver version 915 (or higher). This procedure will upgrade the software from previously upgraded ViconNet version 4.X and retain the settings and data.

CAUTION 1: Upgrading from 4.X to 5.X is not reversible. Any attempt to downgrade 5.X back to 4.X will result in losing Data (Video) and Settings.

CAUTION 2: Version 5.X is compatible with Version 4.X but is not compatible with Versions 3.X or 2.X. ViconNet can have 5.X and 4.X on the same network, but cannot have 2.X, 3.X and 5.X versions working on the same network. If there is a combination of Version 4.X and 5.X devices on a system, devices functionality will depend on the actual version.

CAUTION 3: Upgrading to 5.X must be done on the Nucleus first; if the Nucleus is not upgraded first, the remote sites may lock up after the upgrade.

Upgrade Nucleus First Note: If a backup Nucleus is present, upgrade it second.

Note: This procedure is the same for any Workstation, DVR or NVR. Each site is upgraded at the unit. You must be at that unit, selecting it from the Site Selection list, typically at the top of the list.

From Setup Site Selection, click on Exit to O.S. Click Yes to exit the application.

17

Wait while terminating finishes.


VN-5.X VICONNET UPGRADE After Exit to O.S. is complete, insert the ViconNet Version 5 CD. The following screen shots appear during Upgrade Installation. *Kollector Elite is this example. Other DVRs, NVRs or Workstations will be similar. Some of the screens shown in this manual are for version 4.0; version 5.0 screens are the same or similar. Follow the screen prompts. 1. Page opens. Click on “ViconNet version 5 software.

2. The following screen displays; select Open. 3. The message “Previous installation of ViconNet

version 4.0b was detected” displays. Answer Yes to continue upgrade from version 4.0b to version 5.X.

4. Click Yes to register.

18 •


5. This step MUST be done to complete the upgrade to ViconNet version 5.X. Be sure to have the License ID and Passcode that were included with licensing material, as well as the two User Codes displayed on the Registration Setup screen; these are required to complete the registration process. Fill in the Registration Setup screen shown below. Go to Vicon’s website, www.vicon-cctv.com, and click on the link ViconNet Software Registration or call Vicon at 1-800-348-2288 to register the software and complete the upgrade.

License numbers obtained from registration process.

Enter the six license numbers and click Register. The following screen displays.

Version 4.0b is being removed and version 5.2 (or higher) is being installed.


http://www.vicon-cctv.com/

http://ftp.vicon-cctv.com/regkeyoutside

When Internet Sharing message displays, you MUST answer Yes.

20 •


6. On the Installation Completed screen, be sure “Run ViconNet 5.2 now” is checked. Click Finish.

21

A “System reboot” message will display; DO NOT interrupt or touch any keys.


7. After the restart occurs, the ViconNet Login screen displays. Note that V5.2 (or higher) displays at the top of the screen; also note the KE 120. This indicates the license is valid on the upgrade of this DVR. (This example is a Kollector Elite; other license types may display, such as KP, NVR, KL, WS. Viewer would only display if the installation has not been licensed.)

Click Login and then click the Setup button on the top toolbar; from the System Settings screen, click the Registration button. Registration should show the correct current license type, in this example Kollector Elite.

Upgrade is complete. 8. Confirm system operation as noted in POST UPGRADE-INSTALLATION section. NOTE: The PTZ driver updates to the current driver with the version 5 upgrade. If the PTZ driver does not update, it is provided on the Version 5 CD and can be updated from there after upgrade is complete; then restart the system. See Appendix B for details.

22 •


Worksheet for Upgrades Sample worksheet provided to record system information during upgrades.

Device type Network Info Notes

IP

Subnet

Gateway

Master Nucleus

DVR or WS Circle the device

Name

IP

Subnet

Gateway

Backup Nucleus

DVR or WS Circle the device

Name

IP

Subnet

Gateway

DVR

WS

IP Camera

Circle the device Name

IP

Subnet

Gateway

DVR

WS

IP Camera


IP

Subnet

Gateway

DVR

WS

IP Camera


IP

Subnet

Gateway

DVR

WS

IP Camera



POST UPGRADE-INSTALLATION

• Checking Configuration

1. Upon reboot on a DVR, the ViconNet 5.X application will automatically start. After Initialization, select and log in with the Administrator name and password that is assigned to this system. The default user name is admin and nothing (blank) for the Password.

Once the ViconNet application has started and logged in, verify the storage database settings are unchanged from those before the upgrade. • Verify Upgrade

Use the “Reports” option to verify your unit was upgraded by checking the version number. • Final Tests

To insure ViconNet is running correctly, perform some operational checks of ViconNet. • Check that camera video and all camera titles are the same as before the update. • Check that the Nucleus is connected and, if networked, check for connection status. • Check for playback of cameras that are recording. • Site Authorization “Site Tree” configuration, see below. After an upgrade from V2.X to 5.X, a non-Administrator Viconnet user will probably lose their prior ability to see cameras and the see Site List on the Main Screen of the ViconNet GUI. Example: User Guest is logged in on an NVR. No Site List or cameras are available. See below:

24 •


Reason: The Guest group (and other non Administrator groups) does not have the Site Tree enabled. Site Tree is a new Authorization in ViconNet 5x. This has to be enabled to allow viewing the Site List on the Main GUI and cameras the User Group is allowed to see. Currently Site Tree is disabled.

Login as the ViconNet Administrator, go back to Site Authorization on each Site (WS. DVR, NVR) and enable Site Tree for all groups that need to see the Site List on the Main GUI. Click Save and then OK.

Login as the non-Administrator User. Site List is restored and the non-Administrator User can select cameras.



● Recommended Step (not mandatory)

The Kollector’s data hard drives (E db1, F db2, etc.) should be checked for the type of formatting on the drives. To do this, Exit to O.S. from ViconNet, open a Command Prompt, type in “fsutil fsinfo ntfsinfo E:”, then Enter. See example below: If the “Bytes per Cluster“ is 4096, it is recommended the drive(s) be reformatted to 65536 Cluster. This will optimize the data hard drives to operate more efficiently with ViconNet. This can only be done in Windows Computer Management, Disk Management. Call Vicon Technical Support for further details.

CAUTION: A reformat of any drive will DELETE all recorded data.

APPENDIX A Logout Option on DVR if Exit to OS is not Available This procedure details how to shut down a DVR when Login as admin is not possible. Admin Login is usually needed to get to Setup and to Exit to O.S., allowing an upgrade of the DVR to Version 4. It is assumed the Nucleus has been updated per Step 1 in the preceding procedure and you are now trying to upgrade a DVR, but you were not able to initially Exit to O.S. as recommended earlier before Step 1.) Below is a User Notify that may display on the DVR. It is telling you the 2.18D Nucleus is offline. Click OK on the message (it may reappear again).

Notice the User is jeff, not admin.

User is jeff

Try to Logout and Login again as admin.

The system may display “Please wait”…

eventually followed by a brief “Login fail” message (not pictured).


The Login screen below may display, but a successful login has not occurred. This DVR will not provide a Login because it is disconnected from the 2.18D Nucleus.

Therefore, an alternate method needs to be used to stop ViconNet and get to Windows. Follow these steps exactly. While at the above ViconNet screen:

1- On the keyboard enter “CTRL ALT DELETE“ 2- Select Shut Down and the shut down option (not Restart). 3- When system is shutdown, wait 3 –5 minutes before restarting (this allows the system Watchdog to finish

its countdown).

Note: Before starting the DVR, confirm that the DVR has a PS2 keyboard; if not, connect one. (PS2 keyboards have a round connector; attach this to the PS2 keypad port on the rear of the DVR.) Restart the DVR and then immediately hold the keyboard SHIFT Key; do NOT release until instructed to do so.

The DVR will start and eventually Windows will start. At some point a Windows Administrator Login will appear. Click Login with the mouse (no password is needed).

While still holding the SHIFT Key, wait for about 2 –3 minutes. (The mouse arrow will briefly show with an hourglass then the mouse arrow.) Soon the task bar may briefly display at the bottom of the O.S. screen. The SHIFT Key can now be released. Wait 1 minute to be sure ViconNet does not start.

This is where the DVR must be left at the O.S. Proceed with upgrade Step 2.


Alternate Settings Backup This procedure assumes the DVR did not allow login due to the 2.18D Nucleus not being connected and the Nucleus has been upgraded per Step 1. First perform “Logout Option on DVR if Exit to O.S. is not Available“ as noted above (page 26). When at the O.S., navigate to C:\ViconNet\VNData. Copy the Settings folder from this location to a USB thumb drive. See example below. C:\ViconNet\VNData Right click the “Settings” folder. Select Copy.

Additional Messages and Notifications During Upgrade During an upgrade, after the last reboot, some other messages may display. Example: The Nucleus Step 1 is complete, the reboot may have occurred and then a message displays. Click on the X; in a few minutes the system may restart. If not, then go to Start and select Shutdown-Restart.



Restore Settings In the unlikely event the configuration settings are lost during the upgrade, the settings can be restored. Restore settings is similar to settings backup, selecting Restore instead of Backup. 1. Insert the USB storage drive and locate the previously saved Settings Folder or Drive. 2. Look for the “Viconnet settings backup xx”. 3. When selected and restored, these will replace the current settings.

Screen shots below show the sequence of selections:

1 4 2

5

3

6

APPENDIX B Installing PTZ Driver The current driver is installed when the upgrade to version 5 is done. The following procedure is provided in case that doesn’t happen or if an update is required at a future date.

NOTE: The ViconNet software upgrade MUST be performed before the PTZ driver installation.

1. Install the ViconNet PTZ drivers Version 915 (or higher) from the ViconNet software CD and follow the on-screen instructions. The driver’s setup can be found under the “New Software Installation” link on the CD’s navigation page. Refer to ViconNet manual XX113-58 for details.

NOTE: The same version PTZ driver must be installed across all units on the network. Failure to install the same version will result in an error message reading “Failed to load PTZ driver.”

2. When the 915 (or higher) driver has been installed, remove the CD. Restart ViconNet and verify that each

local camera is associated with the new the PTZ driver in the Main Settings under Camera, Microphone, Relay, Speaker.

3. After system reboot and login, select the Setup button. The Setup Site Selection screen will appear. 4. Click on the local unit to highlight and press the Select button. The Main Settings screen will appear. 5. Select the Camera, Microphones, Detector, Relay, Speaker button. The Device Settings screen will appear,

as shown in the screen below. 6. Select the first known PTZ system camera button from the previously recorded settings. If the PTZ driver is

grayed-out, reselect the PTZ driver, Port Number, Camera Address and Baud Rate. Repeat this on all 15 possible remaining local cameras.

NOTE: Drivers must be reset in all cameras from their local recorder. Drivers cannot be reset remotely.

7. Select the Close button to save and exit the Device Settings screen. Then select the Close button to exit the Main Settings screen. Then select the Close button to exit the Setup Site Selection screen.

PTZ driver software upgrading has been completed. XX112-56-00 Rev 409 VN-2.18D to 5.X ViconNet Upgrade Procedure • 31

TROUBLESHOOTING If there are problems after upgrading the system, use the following troubleshooting guidelines: 1. Can’t connect to the Nucleus – If the upgraded unit cannot connect to the Nucleus, it will not be seen by any

other Kollectors/Workstations. • Make sure this unit is connected to the Nucleus. • If it’s not connected, the Nucleus line on the main GUI will say “Not Connected” with the relevant IP address

a. Make sure the Nucleus unit is running the upgraded ViconNet version. b. Verify that the Nucleus unit is connected to the Network (network cable and settings). c. Check that your Network settings point to the correct Nucleus IP address (see Network Settings screen).

2. Can’t communicate over the Network – In some cases where DHCP is used, the IP address can be changed after the installation.

• If the IP configuration doesn’t allow ViconNet devices to communicate on the IP level, the ViconNet cameras will not to be displayed in the site list.

a. Go into Start -> Run and type the “cmd” command. b. Use the “ipconfig” command to make sure you have a valid IP address. Make sure this is the same IP that the ViconNet shows in Network setup (first command on the Command Line Screen). c. Use the Ping command to see whether there is Network connectivity between the Kollector and the Workstation, or vice versa. d. If there is IP connectivity, the Ping will replay (second command on the Command Line Screen). e. If there is no connectivity, the Ping will reply with “request time out” (third command on the “Command Line Screen).


• 32


Notes

Vicon Industries Inc.

Corporate Headquarters 89 Arkay Drive

Hauppauge, New York 11788 631-952-CCTV (2288) 800-645-9116

Fax: 631-951-CCTV (2288)

Vicon Europe Headquarters

Brunel Way Fareham, PO15 5TX

United Kingdom +44 (0) 1489 566300

Fax: +44 (0) 1489 566322

Germany vin-videotronic infosystems gmbh

Lahnstrasse 1 D-24539 Neumuenster

Phone: +49 (0) 4321 8790 Fax: +49 (0) 4321 879 47

Far East Office Unit 5, 17/F, Metropole Square

2 On Yiu Street, Shatin New Territories,

Hong Kong (852) 2145-7118

Fax: (852) 2145-7117

Internet Address: www.vicon-cctv.com

Documents

Manual for Upgrading from ViconNet version 2.18d to 5