Managing Transformation

Action Plan Presentation10-02-2004

Structure of Presentation

• Objectives of the Program• Tools Adopted• What we learnt• What we will practice • What results we will bring about • What support we seek

Objectives of theProgram

• Organisational Transformation thru self transformation

• Understanding the Best Practices and bringing the next Practices

• Focus on extra-ordinary results

Tools Adopted• Lecture Sessions with active

Interaction• Presentations• Case Studies, Poems, Stories • Group Discussions and Quiz• Films on transformation • Various role plays such as

Reflectors Optimist Devils Advocate Seeker Presenter Planner

What we learnt

• Change the mindset• Introspect and discover our core competencies

and core incompetencies• Create our own destiny through transformation • Fear of failure is impediment to success• Take charge than allowing things to happen on

their own• Family and employees are also our customers

What we learnt-2

• Think beyond boundaries• To be successful do things differently • Empower through delegation and

knowledge sharing• Individual transformation is a pre-

requisite for organisational transformation

What we learnt-3

• Work willingly for results within available resources

• Continuous innovation/creativity is pre-requisite for high performance

• Appreciation appreciates morale • Communication is a powerful tool, use it

effectively• Be a good listener to be an effective

leader• Aim at higher role play

What we learnt-4

• Learn to unlearn and relearn• Practice what you preach- Walk the

talk • Anticipate, prioritise & delegate for

better time management• Challenge assumptions to ensure

success• Be customer centric in decision

making

What we learnt-5

• Create synergy by working together• Take ownership to your actions• Feedforward in place of feedback• Best practices to Next practices • Small wins lead to big SUCCESS

What we learnt-6Threats, opportunities, challenges and Risks

Analyse Choose

Make assessment (Planning)

Prepare Strategies

Identify Resources

Implement/ execute

What we learnt-7

Resistance Hurdles

Conflict

Do not Quit

Implement/ execute

Motivate/ Inspire

Achieve the Goal RewardBliss

Fear

Success is a

continuous journey

What we will practice

• Motivate, mentor, appreciate people around us• Plan, prioritise, delegate and monitor day- to –

day work• Communicate effectively • Encourage new ideas and implement• Come out of ego and prejudices–be humble• Share agenda and knowledge

What we will practice-2

• Transformation through leadership-set example to others

• Customer orientation through best practices

• Focus on actions than words• Not averse to taking calculated risk• Expand horizon and aim for bigger goals

What we will practice-3

• Give and take feed-forward• Align resources for better performance• Challenge assumptions for better decision/performance• Make distinction among people

• Those who are motivated – include them in committees, appreciate

• Those who look for benefits for them-entrepreneur category- utilise their extra passion

• Those who aspire leadership position- reward them in leader of the month / week – share their best practices

• Those who work to rule- coach, provoke, persuade

What we will practice-4

• Cross selling through Customer Relation Management( CRM)

• Be self -driven and do not drift • Quick decision and least response time• Shared vision

This is not the end.

TRANSFORMATION HAS BEGUN…