Managing Transformation
Action Plan Presentation10-02-2004
Structure of Presentation
• Objectives of the Program• Tools Adopted• What we learnt• What we will practice • What results we will bring about • What support we seek
Objectives of theProgram
• Organisational Transformation thru self transformation
• Understanding the Best Practices and bringing the next Practices
• Focus on extra-ordinary results
Tools Adopted• Lecture Sessions with active
Interaction• Presentations• Case Studies, Poems, Stories • Group Discussions and Quiz• Films on transformation • Various role plays such as
Reflectors Optimist Devils Advocate Seeker Presenter Planner
What we learnt
• Change the mindset• Introspect and discover our core competencies
and core incompetencies• Create our own destiny through transformation • Fear of failure is impediment to success• Take charge than allowing things to happen on
their own• Family and employees are also our customers
What we learnt-2
• Think beyond boundaries• To be successful do things differently • Empower through delegation and
knowledge sharing• Individual transformation is a pre-
requisite for organisational transformation
What we learnt-3
• Work willingly for results within available resources
• Continuous innovation/creativity is pre-requisite for high performance
• Appreciation appreciates morale • Communication is a powerful tool, use it
effectively• Be a good listener to be an effective
leader• Aim at higher role play
What we learnt-4
• Learn to unlearn and relearn• Practice what you preach- Walk the
talk • Anticipate, prioritise & delegate for
better time management• Challenge assumptions to ensure
success• Be customer centric in decision
making
What we learnt-5
• Create synergy by working together• Take ownership to your actions• Feedforward in place of feedback• Best practices to Next practices • Small wins lead to big SUCCESS
What we learnt-6Threats, opportunities, challenges and Risks
Analyse Choose
Make assessment (Planning)
Prepare Strategies
Identify Resources
Implement/ execute
What we learnt-7
Resistance Hurdles
Conflict
Do not Quit
Implement/ execute
Motivate/ Inspire
Achieve the Goal RewardBliss
Fear
Success is a
continuous journey
What we will practice
• Motivate, mentor, appreciate people around us• Plan, prioritise, delegate and monitor day- to –
day work• Communicate effectively • Encourage new ideas and implement• Come out of ego and prejudices–be humble• Share agenda and knowledge
What we will practice-2
• Transformation through leadership-set example to others
• Customer orientation through best practices
• Focus on actions than words• Not averse to taking calculated risk• Expand horizon and aim for bigger goals
What we will practice-3
• Give and take feed-forward• Align resources for better performance• Challenge assumptions for better decision/performance• Make distinction among people
• Those who are motivated – include them in committees, appreciate
• Those who look for benefits for them-entrepreneur category- utilise their extra passion
• Those who aspire leadership position- reward them in leader of the month / week – share their best practices
• Those who work to rule- coach, provoke, persuade
What we will practice-4
• Cross selling through Customer Relation Management( CRM)
• Be self -driven and do not drift • Quick decision and least response time• Shared vision
This is not the end.
TRANSFORMATION HAS BEGUN…