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[email protected] Managing Risk with PM 2 Ernst van Dam Director - Capgemini Academy

Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

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Page 1: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

[email protected]

Managing Risk with PM2

Ernst van Dam Director - Capgemini Academy

Page 2: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Introduction

Speaker's name 2

Risk

Risk Management

Risk Management in PM2

Process Steps & Artefacts

Page 3: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Option A Option B

Question

Page 4: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

What is Risk?

An uncertain event or condition that, if it occurs, has a positive or negative effect on one or more project objectives such as scope, schedule, cost and quality PMBOK® Guide 5th Edition

Page 5: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Temporary

Start & End Non routine Time, Cost, Quality… Product or Service

Unique Output Constraints

A project "is a temporary organization setup to create a unique product or service (output) within certain constraints such as time, cost, and quality.

What is a Project?

Our objective

Page 6: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk Management

↑ successful delivery

↓ threats

↑ exploit opportunities

↓ unwelcome surprises

↑ proactive approach

↑ “control”

↑ stakeholders trust

Page 7: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk – a matter of choice

Page 8: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk – a matter of choice

constraints

Schedule

Resources

Budget

Quality

Scope

Risk

Page 9: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk Capacity

Risk Appetite

Risk Tolerance

Risk Exposure

Risk – a matter of appetite

Page 10: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Enterprise Risk Management

Risk - a matter of perspective

Portfolio

Programme

Project

Strategic

Op

eration

al

Financial

Continuity

Governance

Health & Safety

Security

Reputation

Purchasing

Environment

Page 11: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PM2 and Risk Management

• Process

• Artefacts

Page 12: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PM2 and Risk Management

Risk Management Plan

Risk Log

Page 13: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Initiating Phase • Initiating Kick-off Meeting • Project Initiation Request • Business Case Project Charter

Planning Phase • Planning Kick-off Meeting • Project Handbook • Project Work Plan • Project Stakeholder Matrix • 6 Project Management Plans

Executing Phase • Executing Kick-off Meeting • Project Coordination • Quality Assurance • Project Reporting • Information Distribution

Monitor & Control • Monitor Project Performance • Control Schedule • Control Cost • Manage Quality • Manage Requirements • Manage Project Change • Manage Risks • Manage Issues and Decisions • Manage Stakeholders • Manage Deliverables Acceptance • Manage Transition • Manage Business Implementation

Closing Phase • Project-End Review Meeting • Project-End Report • Administrative Closure

The PM2 Guide

Page 14: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk planning

Page 15: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk Management Plan

PM context

Project context

Organi-sationalcontext

Risk planning

• Structure

• Culture and values

• Maturity

• Pressure • Objectives • Strategic Alignment • Organisational support • Business Case • Requirements

• Constraints • HR • Procurement • Communication

Page 16: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PM²’s Risk Management plan

Processes, escalation and timing

Tools and techniques

Scales and tolerances

Roles and responsibilities

Documentation

Communication

PM2 Guide V.2.5. App. B.1

Page 17: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

It is a cyclic process

Identification

Assessment

Response

development

Control

Communicate

Page 18: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PM² Roles and Responsibilities

RAM (RASCI) AGB PSC PO BM UR SP PM PCT

Risk Management Plan I C A C I I R I

A: PO

R: PM

Risk Log (Updated)

Risk Management Plan

Business Case

Project Charter

Project Handbook

Page 19: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

• Risk Planning

• Risk Identification

Identification

Identification

Assessment

Response

development

Control

Communicate

Page 20: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk planning

Context

Regulatory framework

and corporate

governance requirements

Risk management policy

Risk management

process guide

Activity documents

Lessons learned

Stakeholder analysis

PESTEL analysis

SWOT

Risk matrix

Activity analysis

Risk management plan

Stakeholder map

Lessons learned

Techniques Outputs

Inputs

Page 21: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Stakeholder Analysis

imp

ort

an

ce

influence

1 2 3 4 5

5

4

3

2

1

A B

C D

PROTECT GOOD RELATION

LOW PRIORITY MONITOR

PM2 Tools & Techniques - 8

Page 22: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Role 1 Role 2 Role 3

Activity 1 R A C

Activity 2 R R A

Activity 3 I A R

Activity 4 R A

• Responsible Person working on the activity

• Accountable The one person answerable person for correct completion

• Supports Helps to complete the task

• Consulted (Key)stakeholder that should be involved in the activity

• Informed Needs to be informed about the activity

Stakeholder Analysis: RASCI Diagram

PM2 Guide V.2.5, 4.12

Page 23: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PESTEL Analysis

PM2 Tools & Techniques - 3

Page 24: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Strength Weak-nesses

Oppor-tunities

Threats

SWOT Analysis

Positive Negative

Inte

rnal

Exte

rnal

Page 25: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk assessment Threshold matrix

PM2 Artefacts V.2.5. Risk Management Plan

Page 26: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk Identification

Identify

the Risks

Activity analysis

Risk management plan

Stakeholder map

Lessons learned

Issues

Checklists

Prompt list

Cause and effect diagrams

Group techniques

- brainstorming

- Delphi

Questionnaires

Individual interviews

Assumption analysis

Constraints analysis

Risk descriptions

Risk log

Early warning indicators

Techniques Outputs

Inputs

Page 27: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk description

• Describes the source of the risk, i.e. the event or situation that gives rise to the risk.

Risk cause

• Describes the area of uncertainty in terms of the threat or the opportunity.

Risk event

• Describes the impact that the risk would have on the organizational activity should the risk materialize.

Risk effect

Page 28: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk description

Cause Event Effect

Page 29: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PM² Risk Log

Page 30: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

• Estimate

• Evaluate

Risk Assessment

Identification

Assessment

Response

development

Control

Communicate

Page 31: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Assessment — Estimate

Estimate

risk log

Early warning indicators

likelihood assessment

Impact assessment

Proximity assessment

Expected value assessment

risk log

Techniques Outputs

Inputs

Page 32: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Likelihood

Impact

Expected Value

Techniques for Estimate

Page 33: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Impact over time

Degre

e

Risk

Cost of change

High

Low

Project time

Page 34: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PM² Risk Log

Page 35: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Assessment — Evaluate

Evaluate

risk log

Summary risk profiles

Summary expected value assessment

Probabilistic risk models

likelihood trees

Sensitivity analysis

Summary risk profile

Relationships and interdependencies

Techniques Outputs

Inputs

Page 36: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Summary Risk Profile

1

2 3

Page 37: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Response development

Identification

Assessment

Response

development

Control

Communicate

Page 38: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Response development

Plan

Summary risk profile

Relationships and interdependencies

risk log

Lessons learned

Existing insurance policies

Risk response planning

Effort and Cost estimates

Cost-benefit analysis

Decision trees

Risk owner

Risk log (including risk responses and secondary risks)

Project Work Plan

Techniques Outputs

Inputs

Page 39: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Risk Avoid Reduce Transfer Accept

Risk response development

Page 40: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

• Cost of mitigation Actions

• Secondary risks

• Effect of mitigation = Inherent risk – Residual Risk

Costs Benefits

Cost/benefit Analysis

Page 41: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

PM² Risk Log

Page 42: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Control

Identification

Assessment

Response

development

Control

Communicate

Page 43: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Control

Control

Risk owner

Risk log

Risk response plan

Update summary risk profiles

Risk exposure trends

Update probabilistic risk models

Risk Log Project Reports

Techniques Outputs

Inputs

Page 44: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Communicate

Identification

Assessment

Response

development

Control

Communicate

Page 45: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

• Communication is a continuous activity throughout the Risk Management process.

• Communication is the key to effective risk management. It helps to: – Identify new threats and opportunities

– Monitor and review the overall effectiveness of risk management for an activity

– Provide assurance to third parties

Communicate

Page 46: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

RAM (RASCI) AGB PSC PO BM UR SP PM PCT

Manage Risks I I A C I I R C

Related Artefacts Initiating Planning Executing Monitor & Control Closing

Risk Management

Project Logs

(set-up) Risk Management

Plan Project Reports

Risk Log Project-End

Report

Project Charter &

Project Handbook

Communications Management

Plan

Minutes of Meeting (MoM)

A: PO

R: PM

Project Work Plan

Project Charter &

Project Handbook

Project Reports &

Project Logs

Information Distribution

Communication during Execution

Page 47: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject

Summary…

Page 48: Managing Risk - Joinup · 2018. 2. 19. · Project Logs (set-up) Risk Management Plan Project Reports Risk Log Project-End Project CharterCommunication & Management Project HandbookProject