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Managing Project ScheduleGail Lumsden, FIS

July 23, 2014

• Completed– Kentucky– West Virginia– Florida

• In Pilot– Massachusetts

• Coming Up– Wisconsin– Oregon– Maine– Iowa– Colorado

FIS / CDP Implementations

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Help Ensure your Project Timeline is Reasonable

The project will fill the time allowed

“Must haves” vs. “Nice to Haves”

Some things will take longer than you think

Some things could be started now

Managing Project Schedule

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Agency Considerations

• Contract signing and start of project• Changes to policy and procedures for eWIC• BIN application • Card design• UPC Collection• User Documentation • Client brochures• Pilot preparations (locations, accounts, compliance buys)• Communications with FNS

- Test Results- Go / No Go Decisions

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Retailer Considerations

• Survey retailers to determine their needs• Update vendor agreements to include eWIC policies• Provide notices to retailers regarding project dates• Consider use of certifications from previous state implementations• Factor in the timing of equipment deliveries• Clerk training

- TPP vs. Stand Beside- Process changes• End-to-End testing before pilot• Avoid holidays

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MIS Interface Considerations

• MIS Interface to the processor • MIS Interface to clinics• Coordination is needed between processor and State, especially when

the MIS is upgraded in conjunction with eWIC• Telecom and networking between MIS and contractor/clinic• Testing of interface

- Between clinics- Between processor• Initial data loads• Initial APL creation and transfer

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Clinic Considerations

• Timing of MIS system upgrades in clinics- Is new equipment involved?• Any changes to policy and procedures with eWIC

- Appointment scheduling- Staffing- Workflow• Staff training• Storage of card inventory• Moving from paper to cards – walk through transition

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Pilot Considerations

• Processor’s production install• Initial APL receipt and distribution• Clinic readiness• Retailer readiness• Compliance buys• End-to-end verification• Daily checkpoint calls• Pilot evaluation reporting

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• Rollout Regions- Number of Regions- Number of Clinics in region- Number of Participants in region- Number of Retailers in region

• UPC Collection – any new products for the region?

Moving From Pilot to Rollout

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• Card design and proofs

• Review of documentation

• UPC collection

• Retailer contracting

Things That May Take Longer Than You’d Think

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• Acquiring BIN

• Card Design

• Identify pilot location

• UPC collection

Things That Could Be Started Now

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Gail LumsdenSr. Program Manager – Government SolutionsFIS (Fidelity National Information Services

formerly known as eFunds)414-815-1410Gail.Lumsden@FISglobal.com

Contact Information

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Thank You