presented by

Adrian GostickCo-Author of The Carrot Prinicple

2010 Healthcare Management Institute

Presented byUALR/UAMS Alumni Association of theGraduate Program in Health Services AdministrationFay W. Boozman College of Public HealthUniversity of Arkansas for Medical Sciences

University of Arkansas for Medical SciencesI. Dodd Wilson Education Bldg.4301 W. Markham Little Rock, Arkansas

Friday, April 23, 2010

Application of

THE CARROT PRINICPLE

Managing Employee Recognition & Engagement Strategies That Accelerate Performance:

In Cooperation withArkansas Hospital AssociationArkansas Health Executives ForumArkansas Medical Group Management AssociationArkansas Healthcare Financial Management Association

Managing Employee Recognition & Engagement Strategies That Accelerate Performance:Application of THE CARROT PRINICPLEwith Adrian Gostick

2010 Healthcare Management Institute

Agenda 8:00-8:30 Registration and Continental Breakfast

8:30-8:45 Welcome and Introductions Amy Dowell, MHSA President, HSAD Alumni Association

8:45 – 10:15 THE CARROT PRINCIPLE- Adrian Gostick •What Is a Carrot Culture? •Introduction to healthcare data on employee engagement. •Manager perceptions of recognition •Powerful award presentations10:15-10:45 Break

10:45-12:00 THE CARROT PRINCIPLE continued...- Adrian Gostick •The Basic Four of Leadership •A focus on Trust and Integrity •Exercise: Hiring for character

12:00 – 1:00 Lunch

1:00 – 2:15 A CARROT A DAY-Adrian Gostick •Winning Business Strategies, Exercise: Defining your Work Environment •Engaging People to Create Returns •Leaders make the Difference, Exercise: What a Leader Can Impact •Exercise: Evaluating your Current Recognition Efforts •Exercise: Creating Specific Recognition Moments •Timely: Why Timely Matters, Exercise: Timely Recognition Ideas •Praise vs. Criticism, Exercise: Praise Effort, Reward Results

2:15-2:30 Break

2:30-3:15 A CARROT A DAY concluded - Adrian Gostick •Recognition Survey, Appropriate Recognition •Exercise: It Only takes 90 seconds (role play)

3:15-3:30 Institute Review-Adrian Gostick •Review: How to recognize •Creating a Personal Action Plan

3:30-3:45 Institute Summary, John Baker, Ph.D.,Professor of Health Policy and Management

April 23, 2010

carrots.com

Adrian GostickBestselling Business Author

and Nationally Recognized Speaker

Bestseller Lists: Adrian Gostick is the author of several bestselling books on corporate culture, including the New York Times, USA Todayand Wall Street Journal bestseller The Carrot Principle. He also

wrote the bestsellers The Integrity Advantage and The 24-Carrot Manager.His research on employee engagement has been called a “must read for modern-day managers” by Larry King of CNN, “fascinating,” by Fortunemagazine and “admirable and startling” by the Wall Street Journal.

Adrian’s books have been translated into 20 languages and are sold in more than 50 countries around the world. As a leadership expert, he has appeared on numerous national television programs including NBC’sToday Show and has been quoted in dozens of business publications and magazines.

Adrian is Vice President of the Carrot Culture division, the consulting and training arm of the O.C. Tanner Recognition Company. Adrian earned a master’s degree in Strategic Communication and Leadership from Seton Hall University, where he is a guest lecturer on organizational culture.

The undisputed thought leader in employee motivation.”

— John Mullen,Global CEO, DHL Express

Media Appearances:

Quoted in:

Adrian Gostick’s appearance arranged through Gotham Artists, LLC

Note: Registration includes a copy of the book The Carrot Principle, training materials, continental breakfast and lunch.

Make checks payable to:HSAD Alumni Association

Do not make checks payable to UALR or UAMS.

Mail to:Dr. John Baker

Department of Health Policy and ManagmentFay W. Boozman College of Public Health

University of Arkansas for Medical Sciences4301 West Markham, Slot 820

Little Rock, AR 72205-7199

Registration Fees$275 for the first ten participants, ($250 each additional person over 10)

No. Particpant name Participant’s email Fee

1) $275

2) $275

3) $275

4) $275

5) $275

6) $275

7) $275

8) $275

9) $275

10) $275

11) $250

12) $250

13) $250

14) $250

15) $250

Total

Managing Employee Recognition & Engagement Strategies That Accelerate Performance:Application of THE CARROT PRINICPLEwith Adrian Gostick

2010 Healthcare Management Institute

April 23, 2010

Registration FeeRegistration cost per individual is $275 for the first 10 persons from anorganization, $250 for each additional person above 10.Cost of the program includes continental breakfast, lunch and a copy of the book THE CARROT PRINICIPLE and training materials.

ParkingParking is available on the top level of UAMS Parking Deck 2. The cost to park for the day in this lot is $5 (cash or check only).

HotelThe Hilton Little Rock Metro Center is the closest hotel to UAMS.The Hilton Metro Center925 South University Avenue501-664-5020 or www.hilton.com(additional hotels are within easy driving distance)

For Additional information contact:John Baker, Ph.D.Professor of Health Policy and ManagementUAMS Fay W. Boozman College of Public Health

501-526-6655 or 501-526-6643jbaker2@uams.edu

Directions from parkingFrom Parking Deck 2, walk across the adjoining skybridge to the Fay W. Booman College of Public Health Buidling continue straight through thisbuilding across a second sky bridge to the I Dodd Wilson Education Building.The seminar is being held on the first floor in Conference Room 126.

Managing Employee Recognition & Engagement Strategies That Accelerate Performance:Application of THE CARROT PRINICPLEwith Adrian Gostick

2010 Healthcare Management Institute

April 23, 2010