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New technologies and employee expectations are changing the way organisations recognise value at work. Employee recognition used to be formal, infrequent and siloed; with social recognition programs, it becomes informal, interactive and visible to all. Social recognition software, which lets coworkers like, share and comment on peer recognition, generates social feedback that further reinforces values and encourages wanted behaviours. Social recognition can complement and provide input to formal performance management processes and can also facilitate leadership development and career management programs. Several organizations have realized significant benefits from implementing social recognition programs; learn from them.
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Helping You Succeed in the Digital Era
Engaging Employees through
“Social Recognition”
Courtney Shelton Hunt, PhD12 June 20133rd Annual Global HR Forum onEngaging Employee Experience
How to Use this Presentation as a Portal
Copyright © 2013, Courtney Shelton Hunt 2
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About the Speaker
Copyright © 2013, Courtney Shelton Hunt - all rights reserved3
Courtney Shelton Hunt, PhDCourtney is the Founder and Principal of The Denovati Group and an international consultant, speaker, teacher, and writer. Her background in business development, communications, human capital management, information technology, and academia, combined with her business acumen, enables her to provide a unique holistic perspective and strategic leadership to organizations.
The Denovati Group enhances the success of individuals and organizations in the Digital Era through an alliance that provides thought leadership and guidance, research, consulting and training services, and a professional community that fosters the sharing of information and best practices. These objectives are accomplished through three divisions and two sub-brands:• Denovati Solutions• The Denovati Network• The Denovati Institute• SMART Blog• SMART Resources
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Copyright © 2013, Courtney Shelton Hunt - all rights reserved4
Key Points New technologies and employee expectations are changing the way
organisations recognise value at work Employee recognition used to be formal, infrequent and siloed; with
social recognition programs, it becomes informal, interactive and visible to all
Social recognition software, which lets coworkers like, share and comment on peer recognition, generates social feedback that further reinforces values and encourages wanted behaviours
Social recognition can complement and provide input to formal performance management processes and can also facilitate leadership development and career management programs
Several organizations have realized significant benefits from implementing social recognition programs; learn from them
Copyright © 2013, Courtney Shelton Hunt - all rights reserved5
What is Social Recognition? Purpose: A means to increase productivity, communication,
and satisfaction in the workplace, and to help build a great culture and positive work environment
Channels– Manager-to-employee– Employee-to-manager– Peer-to-peer
Recognized activities– Great attitudes– Individual efforts– Team contributions
Types of recognition (not mutually exclusive) – Monetised: additional compensation (bonuses) or items that have a monetary
value (tickets, trips, etc.)– Complimentary: broadcast “thank you”, “kudos”, or “congratulations”Source: Wikipedia
Copyright © 2013, Courtney Shelton Hunt - all rights reserved6
Recent Research
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More Results
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More Support
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A Global Trend
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SMART Social Recognition Sincere. Above all else, a good reward should reflect a genuine expression of
appreciation. Token acknowledgements leave something to be desired. Meaningful. To endure a motivating influence, rewards should be aligned
with the values, goals, and priorities that matter the most. Adaptable. The diverse workplace demands alternatives. Consider creative
options to keep your program fresh. No single reward format works for everyone all the time. [Recognition should be adapted and valuable to the receiver.]
Relevant. Some personal dimension is essential to a good reward. No matter how formal or informal, expensive or affordable, the relevance of any recognition will be improved with a personal touch — it’s a little thing that makes a big difference. [Recognition should be provided by someone of significance to the receiver.]
Timely. It is important that rewards respond to the behavior they are intending to reinforce. Don’t let too much time pass or the reward may be devalued and credibility eroded.
Source: “What Makes a Good Reward?” by Jim Brintnall, Debbie Gustafson, Bob Nelson, Recognition News, Vol. 2, Issue 2.
Copyright © 2013, Courtney Shelton Hunt - all rights reserved11
Three Approaches A stand-alone social
recognition system that can be integrated with other systems
Incorporating social recognition into a performance management system
Incorporating social recognition into a social intranet/digital workspace
Prepared for: The Denovati Group
Property of YouEarnedIt
Company Overview
Purpose: Fostering happiness at work
Product: SaaS platform for employee engagement
Background: Created by and for Rockfish (Ad Age and OMMA “Agency of the Year”), launched 2012
Structure: Currently division of WPP (UK-based, 162K people, $15B revenue)
Team: Deep experience in digital design, social products, people optimization and Fortune 500 digital/mobile strategy
Property of YouEarnedIt
Customer Examples
Property of YouEarnedIt
Peer-to-Peer RecognitionPoints, kudos, notifications and conversations via Web and Mobile
Employee RewardsProducts, gift cards, charitable contributions, company perks (e.g. days off, executive coaching)
Building Blocks
Property of YouEarnedIt
Testimonials (from YEI Users)
Promotions are a brief recognition. Evaluations are mixed with "improvement areas." YouEarnedIt is about the success, their success, and it provides a consistent stream of making their win known.
YouEarnedIt has allowed me to incrementally recognize and reward those around me for everything from helping me carry something in from my car to super human efforts on a customer facing product delivery. I love that I have control over the amount of the reward and it's empowering to know that I can make someone's day a little bit brighter!
Property of YouEarnedIt
More Testimonials
YouEarnedIt allows our staff to recognize and reward individual team members in a way that, quite frankly, wasn't possible before. As organizations become flatter and more decentralized, it's more important than ever to empower everyone in the organization with the tools to encourage and reward one another – This is were YouEarnedIt really shines
YouEarnedIt was exactly the tool we needed to enhance our commitment to core values. Peer to peer recognition, packaged in an easy to use, user friendly format, allowed us to get our program up and running in no time at all. We are happy to be part of the YouEarnedIt program and see it being a long-term piece of our company incentive plan.
YEI is a unique tool that allows us to give props to each other for a job well done. We encourage our employees to foster good relationships with one another, and YEI is a great way to make sure that you keep a good thing going. It's also great for sending kudos to employees who work from other locations of remotely, making them feel included. I'm a huge fan!
Helping You Succeed in the Digital Era
Performance Feedback. Simple and intuitive.
■ Lean and agile performance feedback
■ Continuous communication, objective tracking and instant recognition lead to easy performance check ins
■ SaaS based, email driven and intuitive
Copyright © 2013, Small Improvements
Company overview
Copyright © 2013, Small Improvements
Customer Examples
Copyright © 2013, Small Improvements
How it Works: Recognition
I like to call these praisicons! - csh
Copyright © 2013, Small Improvements
How it Works: Review
Copyright © 2013, Small Improvements
■ Our team members work on many short-lived and dynamic projects…. It's those small wins that all add up and what we wanted to capture…. Using Small Improvements our employees are able to document feedback immediately and progressively… and all these are automatically linked to the performance review page making the official review time a much easier process for everyone.
■ Performance management is a challenge commonly faced by companies doing business in Asia. Due to common cultural perceptions, people tend to keep comments on others to themselves. Some even think expressing oneself publicly may create conflict and affect morale and teamwork…. A practical function we appreciate is the ability to sign in as "Anonymous", which helps mitigate any perceived conflicts from constructive comments.
Testimonials
Copyright © 2013, Small Improvements
■ Small Improvements…. creates an environment in which our team can share, relish in, and cheer on successes in a social, Facebook kind of way. Team members can provide praise, feedback, or post an idea to the team newsfeed allowing others to read it, like it, and add to it. You can also provide private, 1:1 feedback to a team mate that is completely off-the-grid, only HR can see it style feedback. These options allow us to foster a culture in which feedback and honest communication is accessible, encouraged, and a cultural norm.
■ Our team of 140+ employees adopted the tool almost immediately, and has integrated it into our daily routine. Since [adopting] the tool, we have had hundreds of messages shared between employees around the globe. The messages consist of performance feedback, project launches, new client announcements, new employee introductions, and employee praise and recognition [and more].
More Testimonials
CONFIDENTIAL
Talent and Knowledge CommunityNetworrk is a knowledge community for training, engagement, and recognition that gets your team to peak performance
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Road TestedTechnology• 100,000
Users
• Great references
• 3 State Departments of Education
• DeVry University
PROPERTY OF NETWORRK
About the Company
We engage, connect, inspire, train, and retain talent
Rookie of the year
Best Platfor
m
Top 10Nationally
Top 100 Ed
Innovator
Top 25 Startu
p
Illinois Top 20
Analysts Education Health & Corp
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DisruptiveTechnology
Next Generation Functionality
PeopleProfiles
• Bio & Contact
• Skill Assessments
• Skill Ratings
• Skill Search• Badges• Certificatio
ns• Transcripts• Participatio
n• Goals• Portfolio• Org Chart
Training & Developm
ent
• Teams & Groups
• Assessments
• Informal or Formal Learning
• Self-Directed
• Personal and Group Walls
• Gamification
• Analytics• Events• Tasks
Knowledge
Management
• Expert Directory
• Files• Links• Searchable• Credit
Tracking• Publishing
Center• Ratings• Discussions• Assign• Review
Workflow
Private & Configurable Portal
Engagement &
Recognition
• Badge Galleries
• Praise Feed• Automatic
or User-Driven Options
• Reporting
Organizations of every size taking action…
• People
• Content (or Extend SharePoint)
• Learning (or extend LMS)
• Performance
• Recognition (Gamification and Badges)
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Shine Light on Performance
Praising members in public includes the person getting and giving praise.
Click picture to see profile
Recognition energizes a positive culture
Especially important to younger workers
Giving Praise
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Shine Light on Role Models
Praise members in public Galleries –
Create a recognition culture and inspire people to be on the best of lists.
Recognizing Performance
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Testimonials We use Networrk’s recognition features to motivate employees. Praise from managers, leadership attention, and a chance to lead projects is an effective motivator and often more so than cash.
The praise feature lets us highlight top performers in 10 seconds. The public feed shines light on accomplishments and we often attach the content such as a report or presentation to others benefit from best practice sharing. The recognition galleries are like our halls of fame.
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ABOUT THE DENOVATI GROUP
The Denovati…Pronunciation guide: day-no-VAH-teeDeconstructing the term:
– DE = Digital Era– NOV = short for novani, the Latin term for colonists,
immigrants, new residents…– ATI = those who seek knowledge and/or are in the know
Copyright © 2013, Courtney Shelton Hunt - all rights reserved32
The Denovati areDigital Era explorers, pathfinders and pioneers
who seek to understand and effectively leverage social and digital technologies
The Denovati Group
Copyright © 2013, Courtney Shelton Hunt - all rights reserved33
Click here to learn more about who we are, what we do, and what we offer
Denovati Digital Network
Click here to learn more and join us on one or more platforms
Get in Touch
Copyright © 2013, Courtney Shelton Hunt - all rights reserved35