Managing Buisness Activities assignment

EDXECEL BTEC LEVEL 5 Managing business activities to Achieve results

Dasun lakshith ruberu

11/17/2015

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Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results

CONTENTS

EXECUTIVE SUMMARY ................................................................................................................................... 3

Lo1: understanding the importance of business processes in delivering outcomes based on upon business

goals and objectives. ......................................................................................................................................... 4

LO1.1: Describe the mission/goals/objectives and strategies. ............................................................................ 4

Lo1.2- Recognize various sections of the organizational structure and sectional goals. .................................... 5

Lo1.3- Analyze the organizational process and compare those processes with the new technological changes,

give suggestions to improve those processes. ................................................................................................... 7

LO2: BE ABLE TO DEVELOP PLAN FOR OWNAREAOF RESPONSIBILITY TO IMPLEMENT OPERATIONS

PLANS .............................................................................................................................................................. 9

Lo2.1- How Hilton deals with customer complain with respect to its policies and procedures. ........................... 9

Lo 2.2-Government rules and regulations applicable for Hilton ........................................................................ 11

Lo 2.3- The flow diagram of order taking ad delivery of McDonalds. ................................................................ 14

LO3: BE ABLE TO MONITOR APPROPRIATE SYSTERMS TO IMPROVE ORGANISATIONAL

PERFORMANCE ............................................................................................................................................. 16

LO3.1- Identify the present quality standards of PepsiCo and provide suggestions to improve the quality ....... 16

LO 3.2 Provide your recommendations to improve the organizational processes and procedures with special

attention to technological improvements .......................................................................................................... 20

LO 3.3 Provide a plan to implement the “Just in time system” in the selected organization .............................. 21

LO4: Be able to manage health and safety in the work place........................................................................... 22

LO 4.1 Write a newspaper article about its best practices of health and safety Provide your recommendations

to improve the organizational processes and procedures with special attention to technological improvements

........................................................................................................................................................................ 22

LO 4.2 identify the drawbacks/ weaknesses of the present safety and health policies and procedure of the

organization ..................................................................................................................................................... 23

LO 4.3 Prepare a board paper by Providing your suggestions to improve the health and safety of the selected

organization ..................................................................................................................................................... 24

Conclusion.......................................................................................................... Error! Bookmark not defined.

Bibliography ..................................................................................................................................................... 25

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EXECUTIVE SUMMARY

PepsiCo is an American multinational company with interests in manufacturing and distributing foods and

beverages. PepsiCo’s annual revenue was US $66.7 billion (2014).In this assignment is based on vision,

mission. Then the organizational structure and sectional goals of PepsiCo. Suggestions to improve

management, operational and the supporting processes are stated.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-

service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has

been offering business and leisure travelers the finest in accommodations, service, amenities and value .in this

assignment the culture, policies and how Hilton handles customer complaints with regards to its policies. Then

the legal rules and regulations applicable for Hilton worldwide is discussed.

McDonalds is the worlds leading food service retailer with more than 30000 restaurants in 19 countries serving

47 million customers each day.in this assignment the order taking process is described.

Furthermore the present quality of Hilton worldwide is described. Including the certifates and awards they won.

Then recommendations are provided to improve the quality of Hilton worldwide.

Then just in time process applied for PepsiCo. Just in time system advantages are described.

Maga has been an active participant in the construction industry in Sri Lanka. Over the course of the past 30

years. In this assignment a newspaper article is written regarding its good pratises of health and safety.

Furthermore the drawbacks and weaknesses are describes finally a borad paper is created in order to improve

weaknesses described above.

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Lo1: understanding the importance of business processes in delivering

outcomes based on upon business goals and objectives.

LO1.1: Describe the mission/goals/objectives and strategies.

ORGANISATION- PEPSICO INC

INTRODUCTION TO PEPSICO:

PepsiCois an American multinational company with interests in manufacturing and distributingfoods

and beverages.

PepsiCo’s annual revenue was US $66.7 billion (2014)

PepsiCo has variety of brands of beverages

PepsiCo is organized into four units:

1. PepsiCo American food (PAF), which includes FLNA,QFNA and LAF

2. PepsiCo American beverages (PAB) which includes north American and Latin American

beverages

3. PepsiCo Europe

4. PepsiCo Asia, middle east and Africa (AMEA)s

Its main competitors are- Coca-Cola company, the Kellogg’s company, nestle national beverage corp.

etc.

The Pepsi recipe was first developed in1808 by a pharmacist and industrialist named Caleb Braham.

MISSION AND VISON STATEMENTS-

MISSION STATEMENT- our mission is to be the world premier consumer Products Company focused on

convenient foods and beverages. We seek to produce financial rewards to investors as we provide

opportunities for growth and enrichment to our employees, our business partners and the communities in

which we operate. and in everything we do, we strive for honesty and integrity

VISION STATEMENT- our vision is put into action through programs and a focus on environmental

stewardship, activities to benefit society and a commitment to build shareholders values by making PepsiCo a

truly sustainable company

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Lo1.2- Recognize various sections of the organizational structure and sectional goals.

Current Structure

PepsiCo consists of three units: PepsiCo Americas Foods, PepsiCo Americas Beverages and PepsiCo

International. PepsiCo Americas Foods encompasses Frito-Lay North America, Quaker and all Latin American

food and snack businesses. PepsiCo Americas Beverages oversees Pepsi-Cola North America, Gatorade,

Tropicana, and all Latin American beverage businesses. PepsiCo International is responsible for PepsiCo

business in Europe, Asia, and Africa.

Type

PepsiCo is an adaptive organization, as they are continuously seeking constant improvement and keeping new

ideas in the marketplace while its products progress along their life cycles. PepsiCo has a decentralized

organizational structure, with operational decisions made within the separate business units while being

governed by policies at the corporate level..

This is the geographical structure of PepsiCo-

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This is the functional structure of PepsiCo-

Goals and objectives- when talking about Pepsi goals and objectives there are various kind of objectives

under deferent department also Pepsi company’s one of the worlds largest manufacturing and distributing soft

drinks company they have already achieved objectives and day to day running objectives hence to easy to

identify here author briefly describe that key objectives which necessary to achieve to keep their strength.

Management

Sales growth

Asset growth

profitability

Share holders

Market value of the

investment

Stability of dividends.

Size of the divided

Labor force

Wage increase

Number employed

Job security

Society

Productivity gains

Exports

Profitability

Social welfare

Pepsi

objectives

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Lo1.3- Analyze the organizational process and compare those processes with the new

technological changes, give suggestions to improve those processes. Management process Methods that aid the structuring, investigation,

anaylsis, decision-making. In this top stage all the strategic planning takes place and it governs the organization direction.

Process of operational

It is the stem of the business. It means basically converting the inputs into the output.

Process of supporting Supporting process is an activity or function that helping day today operation of the organization. Ex: sales accounts maintenance and communication.

Basic Manufacturing process

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The value chain analysis of PepsiCo

How PepsiCo used technology to aid their company growth

PepsiCo is one of the worlds leading soft drinks manufacturer, back in the 90’ they started out small scale

hence they didn’t have high technological equipment. But now they have high tech equipments hence the

effectiveness and efficiency of PepsiCo has dramatically gone up. for example advertising was based on

newspapers, billboard and TV but now they can use social networks to promote their products. It is so very

much cost effective. And PepsiCohave implemented solar powered vending machines which cut down their

cost of electricity.

Suggestions for improvements with new technology

With the new technology PepsiCo could limit inbound logistics by implementing just in time process

Drive efficiently and effectively by using technology in large scale.

They can constantly change advertisements and advertise using social media

They can promote how PepsiCo is using environmental friendly products.

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LO2: BE ABLE TO DEVELOPPLAN FOR OWNAREAOF

RESPONSIBILITY TO IMPLEMENT OPERATIONS PLANS

Lo2.1- How Hilton deals with customer complain with respect to its policies and procedures. ORGANISATION-HILTON WORLDWIDE

Introduction to Hilton-

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-

service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has

been offering business and leisure travelers the finest in accommodations, service, amenities and value. The

company is dedicated to continuing its tradition of providing exceptional guest experiences across its global

brands.

Its brands are comprised of more than 3,750 hotels and timeshare properties, with 615,000 rooms in 85

countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts,

Doubletree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by

Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest

reward program Hilton HHonors®.

Many of its properties are franchised to independent operators and companies. But most of Hilton’s flagship

properties, airports properties and largest resorts however are corporately managed.

In 2015 year it self Hilton worldwide hotels won 25 cooperate awards including the award for worlds most

reputable company. Also Hilton completes around 2400 volunteer projects including annual global week of

service.

Hilton organization culture

Hilton hotels strive to become the best serviced providing leader in the hospitality industry. They have a

service-orientated culture in which each associate strives to be responsive, be respectful and deliver great

experiences to their customers, guests, partners and communities as well as each other

Hilton policies and procedures

Its policies and procedures are divided into 7 parts.

The policy addresses the following: A. The Provision of Goods and Services to Persons with Disabilities

B. The Use of Assistive Devices

C. The Use of Guide Dogs, Service Animals and Service Dogs

D. The Use of Support Persons

E. Notice of Service Disruptions

F. Customer Feedback

G. Training

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How Hilton handles customer complaints with regard to its policy and procedure.

Customer feedback is so important in hospitality industry. Listening to the customers is a good way to get to

know how to improve the organization and customer service. It also is the best way to measure customer

satisfaction and helps to improve customer retention.

In Hilton hotels they implement “DOZEN PRACTISES’ regarding customer feedback. They are;

1. Drive everything in your business with a customer focus. 2. Ask the right questions 3. Exceed customer needs and expectations 4. Maintain happy employees. 5. Create and use service standards. 6. Have a written plan for ensuring excellence in customer service 7. Deal effectively with the difficult customer 8. Use follow up communications as a way to keep in touch with the customer 9. Learn from your competitors and use their successes in your business 10. Smash the barriers to excellence 11. Offer your customers options. 12. Walk the talk at the top.

According to the policies described above -

Feedback Process The hotel shall provide guests with the opportunity to provide feedback on the service provided to guests with disabilities. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request. Submitting Feedback:

Guests who wish to provide feedback by completing an onsite customer feedback form or verbally can do so to any hotel employee. Guests that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

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Lo 2.2-Government rules and regulations applicable for Hilton

Wages boards ordinance 19 of 1945

The fundamental idea of amending Wages boards ordinance 19 of 1945 is to establish the regulation the terms

and conditions of employment including wages of persons employed in different trades. By amending this Wages

boards ordinance 19 of 1945, the government of Sri Lanka has decided the minimum rate of wage here in Sri

Lanka.

The main objectives / provisions of Wages boards ordinance 19 of 1945 as follows.

Determine the minimum rate of wages for different trades in Sri Lanka.

Determine the minimum over time rate for different trades in Sri Lanka.

This ordinance will determine the hours of work in different trades in Sri Lanka.

This ordinance will determine the holidays and leaves for different trades in Sri Lanka.

This ordinance will determine the number of intervals for meals and rest for different trades in Sri Lanka.

Trades covered by the Wages boards ordinance 19 of 1945

1. Tea growing and manufacturing

2. Coca, cardamom & pepper

3. Rubber growing and manufacturing

4. Coconut growing

5. Engineering Trade

6. Printing Trade

7. Tea export trade

8. Rubber export trade

9. Liquor and vinegar trade

10. Match manufacturing Trade

11. Coconut manufacturing trade

12. Building trade

13. Beedi manufacturing trade

14. Baking trade

15. Brick and tile manufacturing trade

16. Ice, aerated water, fruit juice and jam manufacturing trade

17. Coir mattresses and bristle fiber export trade

18. Paddy hulling trade

19. Textile manufacturing trade

20. Garment manufacturing trade

21. Hosiery manufacturing trade

22. Biscuit and confectionary trade

23. Tyre and tube manufacturing, tyre rebuilding ,rubber and plastic goods manufacturing

24. Tanning , footwear and leather goods manufacturing

25. Motor transport trade

26. Cinema trade

27. Nursing Home trade

28. Hotel and catering trade

29. Security service trade

30. Journalists trade

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31. Retail and whole sale trade

32. Batik trade

33. Glassware manufacturing Trade

34. Janitorial services trade

35. Pre school trade

Importance of Wages boards ordinance 19 of 1945

Wages are the one of the most important employment related concern for any worker in any trade and in the

other way around the philosophy of wages of a company will reflect how the company values its workers. The

fundamental idea of amending this ordinance is to determine the minimum wage to all the business enterprises

carrying business functions in Sri Lanka. Hence Hilton Worldwide Reservations has to align with this Wages

boards ordinance 19 of 1945 when conducting business here in Sri Lanka especially areas like minimum wage

for hotel staff, over time rate and working hours of the hotel staff.

The tourism act, No. 38 OF 2005

The fundamental idea of amending the tourism act, No 38 OF 2005 is to provide the establishment of the Sri

Lanka tourism development authority. By establishing Sri Lanka tourism development authority, Sri Lankan

government having the power to make decisions starting from planning and implementation and directly

intervene with any organization in Sri Lanka who is in the tourism industry.

The tourism act No 38 of 2005 came into effect in October 2007 by repealing forty years old act which is the

Ceylon tourist board act, no. 10 of 1966.

Shop and office act (1954)-

Provisions-

maximum working hours per week is 40

one day in full and half a day with pay holidays (if minimum of 28 h is worked per week)

public holiday entitlement with pay

full moon poya day is a holiday

no employment for people less than 14 years

males less than 18 years should not be used for night work

Females over 18/ males over 16 can be used for 6-10 for hotel work.

Females over 18 can be used for night work with transport and/or accommodation.

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Employment of young personnel and child –

No child labor (less than 14)

Young personnel to be used only or thee acceptable work

No females over heavy duty and dangerous work

No mine work for young personnel and women

Workmen compensation-

Any employee experiencing any injury or loss during working hours, within his working

capacity, the organization should compensate

He/she should not be under the influence of liquor during the accident

Should not be avoiding safety precautions

Should not be willful damages

EPF and ETF act-

With the expectation of social security it has been recognized

EPF3% of the salary by the employer

ETF minimum of n8% by the and 12% by the employer to be recognized

Gratuity act – employee

Employees with 5 years of unbroken service should be given an incentive. Thus is know as

gratuity

It will be calculated as (Last month salary/2) *no of years worked

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Lo 2.3- The flow diagram of order taking ad delivery of McDonalds.

ORGANISATION- MACDONALDS

Introduction to McDonalds-

McDonalds is the worlds leading food service retailer with more than 30000 restaurants in 19 countries serving

47 million customers each day. It is one of the worlds most well known and valuable brands and holds a

leading share in the globally branded quick service restaurant segment of the informal eating-out market in

virtually every country in which they do business. McDonalds was started as a drive in restaurant by Richard

and Maurice McDonald in 1937.

Flow diagram of order taking and delivery of McDonalds-

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Order delievering proces-

Online ordering process

your order prints at

mcdonalds within secnds

mcdonald confirms order and estimates

delivery or pickup time

mcdonads prepares meal

for delivery

order food from

computer or mobile

Customers

Nearest

McDonald

s

restaurant

s

Delivery details

Food delivery

Order placement

McDonalds

online website/

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LO3: BE ABLE TO MONITOR APPROPRIATE SYSTERMS TO IMPROVE

ORGANISATIONAL PERFORMANCE

LO3.1- Identify the present quality standards ofPepsiCo and provide suggestions to improve

the quality

ORGANISATION- Hilton

Present quality- Hilton Worldwide is giving a substantial focus on maintaining and continues

improvement of quality standards of the hotel. Because of this quality assurance and sustainability standards

of Hilton Worldwide is well higher in quality rankings compared to other hotels in the hospitality industry.

Hilton Worldwide has earned

Five star standard

ISO 9001 certification for quality management systems

ISO 14001 certification for environmental management systems

Star ratings- Hotel star rating systems seek to assess hotel quality and systematical rank

establishments so that customers know what to expect at the time of booking. Star rating systems are intended

to serve as guidelines for guests who are making hotel reservations and can be quite helpful, it’s important to

realize that these are loose ratings and there is actually no standardized star rating system in place. Hotels are

generally ranked on a scale from one to five stars, sometimes using half star increments. Hilton hotels have

earned 5 star quality standard.

What is 5 star-

5-Star Rating: Luxurious hotels, offering the highest degree of personal service. Elegance and

style abound, the rooms are equipped with quality linens, VCR, CD stereo, jacuzzi tubs, and in-

room video. There are multiple restaurants on site with extensive gourmet menus, and room-

service is also available 24-7. A fitness center, valet parking, and concierge service round out the

experience.

Why is star rating important to Hilton

Star ratings may vary between travel sites. Hotwire calculates their star ratings by adjusting average ratings

from other top traveler sites based on customer feedback for each individual property. But other OTA’s may

use an entirely different calculation. This makes consistency an issue, but if you offer quality amenities and

a clean property, it is likely that your rating will not vary greatly between sites.

Paying attention to your star-rating really does impact your property. Ratings are important because:

1. Customers are drawn to concise, succinct information.

2. You can use your rating as a marketing tool.

3. If a three-star hotel jumps up to a three and a half-star hotel, the revenue from each room per day

would increase by about 2 percent.

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4. Even though specific calculations vary between OTA’s, it’s a universal way to communicate the

quality of your property.

5. They classify your property’s quality.

6. Your rating can be affected by guest feedback of OTA’s

7. They separate your property from local competition.

8. With a higher rating, you can secure higher priced bookings.

9. They are often the first thing customers see.

10. They play a major role in how guests decided between properties within a certain location.

ISO 9001 certification for quality management systems

Requirements- SO 9001:2008 specifies requirements for a quality management system where an

organization

needs to demonstrate its ability to consistently provide product that meets customer and applicable

statutory and regulatory requirements, and

aims to enhance customer satisfaction through the effective application of the system, including processes

for continual improvement of the system and the assurance of conformity to customer and applicable

statutory and regulatory requirements.

In order to achieve this accreditation Hilton Worldwide required completing a self-assessment form. International

five star organization is providing all the guide lines and assessment document along with the minimum

mandatory requirements. After the self-assessment Hilton Worldwide has to send the form to official review and

verification.

After that a team of assessors will pay a visit to the hotel for the verification, inspections and review. During this

visit they are focusing on 9 key areas,

Physical layout - Architecture, landscape and interior design of the hotel.

Safety and security - In-room and site-wide security and safety measures.

General facilities - Particular room types and facilities of the hotel.

General services - Guest services and amenities of the hotel.

Rooms and suites - Guest room facilities and details of the hotel.

Food and beverage - Available food services and options of the hotel.

Leisure and spa facilities - Guest leisure, spa and wellness facilities of the hotel.

Conference and event facilities - Specialized event and conference facilities.

Efficiency, sustainability and conservation - Energy efficiency and sustainability practices.

By gaining five star standard Hilton Worldwide can use of the international five star logo on the website,

advertising and other promotional material of the hotel.

Ability to attract more guests.

Automatic entry into the International Hotel Awards.

Ability to raise the profile of the hotel.

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ISO 14001 certification for environmental management systems

The ISO 14001 standard is an internationally acknowledged environmental management standard which was

first published in 1996. This is a systematic framework in order to handle the short term and long term

environmental impacts of an organization’s products, services and processes.

ISO 14001 certification provides an underlying structure for environmental management best practice to assist

organizations

Minimize the environmental footprint.

Decrease the risk of pollution incidents.

Offers operational improvements.

Assure compliance with relevant environmental laws.

Build up business in a sustainable style.

Hiltons Culture

Organization culture possesses a significant effect on its power to carry out organizational strategies and attain

organizational goals. Having a good organizational culture will improve the organization’s ability to accomplish

its organizational goals and objectives in a very impressive manner. Oftentimes organizations are having the

challenge of sustaining organizational changes and alterations that not having the total control like political,

economical, social, technological, environmental and legal.

Hilton’s priority is to understand and embrace unique global cultures to ensure that Hilton’s Team Members are

seen, heard, valued and respected. As a result, their senior leadership is committed to investing in programs

that promote diversity such as, inclusion training and celebrations of international traditions and customs.

Globally, we also aim to increase their presence in local communities through employee volunteerism,

partnerships and giving programs.

How Hilton Worldwide can improve the quality standards.

As a hotel which operates in hospitality industry the main concern is customer satisfaction. Therefore

quality improved means the satisfaction of the customer will be increased. Here are some ways to

improve the quality of Hilton

Train employees

Why train employees and how it helps to improve quality

Training employees costs time, money, and materials. Often, third parties are needed to conduct job training.

Not only will there be missed time and unbuildable hours, but there will also be additional costs. Another

reason businesses often neglect to train employees is because of past training experiences. Sometimes the

training was done poorly, or the topics just didn’t help. That could happen for several reasons. Failed training

comes at a high cost, and businesses often don’t want to take that risk.However, not training your employees

also comes at a cost.

1. Untrained Employees = Unhappy Employees.

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2. Untrained Workers Have a Low Production Value

3. Untrained Workers Are Inefficient.

Suppose when an untrained employee handles a customer he doesn’t satisfy the customer hence the

quality service of Hilton is affected. When an untrained employee works he needs time to do basic

fundamental processes therefore production is low. Untrained employees are also in efficient which also

affects the quality of service. Therefore when training Hilton can include following key factors into the

training program:

Issues and difficulties in the hospitality industry.

What kind of issues Hilton worldwide facing when providing hospitality services.

How Hilton Worldwide address those issues.

Where the Hilton Worldwide stands with the respect to the quality goals.

Organize quality circles- Quality circles are groups of employees who are encouraged to assess processes and recommend

improvements, all with the goal of promoting quality, efficiency, and productivity. The concept was

developed by Deming in post-war Japan, and made its way to the United States in the late 1970s.

At one point, half of all large corporations had adopted quality circles, but then interest in them

faded.Participation in a quality circle should be voluntary; circles should draw members from all

corners of a company; and the circle should set its own agenda

Quality Circle Benefits:

Team Spirit Development: This will eliminate inter-team conflicts and they will learn working as a team.

Change in the Attitude: Employees will start working on continuous improvement/ quality of work. From, 'I

don't care' to 'I do care' attitude will start growing within employees

Self Development: This will bring out hidden potential of people at work. They get to learn additional skills too

from each other

Improves Organizational Culture: This results in positive working environment. Also, this results total

involvement of employees at all levels

Other Benefits: Quality circles can help a small business reduce costs, increase productivity, and improve

employee morale. Other potential benefits that may be realized by a small business include greater

operational efficiency and an overall better working climate. Quality circles offer a wide variety of benefits for

small businesses. For example, they serve to increase management's awareness of employee ideas, as well

as employee awareness of the need for innovation within the company. Finally, quality circles can improve a

small business's overall competitiveness by reducing costs, improving quality, and promoting innovation.

Have the right attitude-

Quality management is involve lot of negativity because of the fear of continues improvement. But the

management of Hilton Worldwide can focus on adjusting the attitude of the workforce in order to heighten the

quality of the service. But before adjusting attitudes of the workforce, the management of Hilton Worldwide has

to adjust the way them treat and guide their workforce. In order to do that the management of Hilton Worldwide

can focus on

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Making more time for quality improvement.

How to help the workforce to feel secure in their jobs.

Changing the management culture of “us vs. them”.

LO 3.2 Provide your recommendations to improve the organizational processes and

procedures with special attention to technological improvements

New technology can be used to improve and enhance the capabilities of Hilton worldwide. It can be used to

surpass thecompetitors, increase the quality of customer service hence increasing customer satisfaction

Ways to improve reservation

Introducing a multi-channel reservation center- use social media to reserve rooms. Plus they could launch

a mobile app which lets customers reserve rooms via mobile.

Ways to improve Marketing procedures

Hilton Worldwide can focus more on social media marketing rather other methods. Hilton Worldwide can

reach more customers from different market segments, different regions and different countries only by

spending less money and other resources compared to other marketing materials like travel magazine,

newspaper articles etc. By using social media Hilton Worldwide can reach more boarders target audience all

around the world with less effort.

Ways to improve HR procedures

Improve the hotel’s documentation system-Hilton worldwide can get rid of the manual bookkeeping anduse a

cloud based HR documentation system. The Stored files can be gain access from anywhere and The HR

department of Hilton Worldwide can avoid sending files to the main server and instead all the data will be

available in one place.

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LO 3.3 Provide a plan to implement the “Just in time system” in the selected organization

Organization- PepsiCo

What is ‘just in time system’?

Just in time system is a management system in which materials or products are produced or purchased only

as necessity requires.

Canners and bottlers process vast quantities of materials each week. Receiving the raw materials and delivering the finished products involves a complex sequence of actions. The ideal solution is to make sure that the inputs for the process arrive 'just-in-time' so they can be transformed into a finished product ready for transportation 'just-in-time' to meet the needs of the retailers. At modern canning plants, the can maker is often located in an adjoining facility, with delivery through a 'whole in the wall' operation. The packagers are involved in sophisticated supply chain networks with the supermarket chains and other outlets to ensure that this process runs smoothly. Canners and bottlers must ensure that they do not build up large stockpiles of cans waiting to be sold but they must also make sure that deliveries are not late. This is where they benefit from advanced information technology that rapidly relays figures about the demand for Pepsi.

Advantages of just in time system

o There should be minimal amounts of inventory obsolescence, since the high rate of inventory

turnover keeps any items from remaining in stock and becoming obsolete.

o Since production runs are very short, it is easier to halt production of one product type and switch

to a different product to meet changes in customer demand.

o The very low inventory levels mean that inventory holding costs (such as warehouse space) are

minimized.

o The company is investing far less cash in its inventory, since fewer inventories is needed.

o Fewer inventories can be damaged within the company, since it is not held long enough for

storage-related accidents to arise. Also, having fewer inventories gives materials handlers more

room to maneuver, so they are less likely to run into any inventory and cause damage.

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LO4: Be able to manage health and safety in the work place

LO 4.1 Write a newspaper article about its best practices of health and safety Provide your

recommendations to improve the organizational processes and procedures with special

attention to technological improvements

Since its establishment in 1984, Maga has been an active participant in the construction industry in Sri Lanka. Over the course of the past 30 years, we have defined ourselves by continually re-investing our knowledge and capital. This has helped us evolve from working alongside several international contractors to executing some of the most prestigious building and infrastructure development projects in Sri Lanka. Receptive to the emerging national needs, we at Maga are committed to the reconstruction and rehabilitation projects currently underway across the country.

The company continued to play a leading role in the infrastructure development in Sri Lanka in 2013/14, executing work on 12 building projects with a total floor area of over 2,900,000sqft; five (5) water supply schemes serving over 310,000 residents

Maga possesses the most experienced group of construction project managers of the country, consisting of over 70 senior project managers and over 300 graduate engineers in the fields of civil, mechanical, electrical, materials, mining and earth resources engineering; together with designers, planners, quantity surveyors , technicians, and over 8000 craftsmen.

THE HEALTH AND SAFETY

Health & Safety Policy is centered on the following:

Protecting the health & safety of all people, including the general public, impacted by the operations of the project or are end-users of the facilities we construct

Operating in a manner of deep concern for health & safety of all stakeholders

Ensuring that all construction-planning takes in to account the associated health & safety of all stakeholders

Providing and maintaining a safe work environment, comprising of plants, machinery and locations, without risks to health

Complying with all relevant legal, statutory and contractual health & safety requirements

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Providing all personnel with adequate information, instruction and training with the view of creating a trained, experience and competent management and supervision team

Effectively controlling, co-coordinating and monitoring the activities of direct & indirect employees and sub-contractors with respect to health & safety

Establishing effective communication and joint consultation on health & safety matters with all relevant parties involved in the project work

Continually improving the health & safety of all personnel concerned

Our goal is to achieve zero incidents with respect to customer/third-party health & safety by 2015. And we have achieve awards for health and safety of the organization. For examples

2007 - Human Resource Development

2007 - Effective Adaptation of Safety Measures in Construction

2008 - Human Resource Development



LO 4.2 identify the drawbacks/ weaknesses of the present safety and health policies and procedure of

the organization

There are many weaknesses of the present safety and health policies and procedures of themagaengineering.

They don’t

Conducting risk assessments frequently- Risk assessment is the process where you:

Identify hazards. Analyze or evaluate the risk associated with that hazard. Determine appropriate ways to eliminate or control the hazard.

In practical terms, a risk assessment is a thorough look at your workplace to identify those things, situations,

processes, etc. that may cause harm, particularly to people. After identification is made, you evaluate how

likely and severe the risk is, and then decides what measures should be in place to effectively prevent or

control the harm from happening.

Health and safety policy of MAGA Engineering is not having a contingency plan

MAGA doesn’t have high grade safety equipments

Page 24


LO 4.3 Prepare a board paper by Providing your suggestions to improve the health and safety

of the selected organization

BOARD PAPER

Improve the health and safety of the MAGA Constructions

From : Safety officer

To : Board of Directors

Throw : Human Resource Manager

Date : 17 .11 .2015

We kindly request to improve health & safety of the organization. The safety is so

important to the workers as well as workers will work without any drought at their work.

We would suggests you to make a,

PPE Training and workshops

CCTV camera on Automatically lift system

Log out and Tag out system

Provide quality brand-new equipment

Repair old machines

Improve awareness by displaying the safety instructions

We hope the Board of Directors will reply soon as possible and we hope to find beget

may be within 500, 000

Thank you

Page 25


Bibliography

http://www.ilo.org/dyn/travail/docs/1350/Shop%20and%20Office%20Employees%20A

ct.pdf

http://internationalfivestar.org/assessment/

http://enlightenme.com/what-is-the-star-rating-for-hotels/

https://www.scribd.com/doc/77999056/Maga-Engineering

www.ft.lk/.../maga-engineering-hosts-engineering-and-construction-forum

http://maga.lk/about-us/key-policies/

http://maga.lk/people/health-safety/

http://maga.lk/about-us/achievements

http://www.ilo.org/dyn/travail/docs/1350/Shop%20and%20Office%20Employees%20Act.pdf

http://www.ilo.org/dyn/travail/docs/1350/Shop%20and%20Office%20Employees%20Act.pdf

http://internationalfivestar.org/assessment/

http://enlightenme.com/what-is-the-star-rating-for-hotels/

https://www.scribd.com/doc/77999056/Maga-Engineering

http://www.ft.lk/.../maga-engineering-hosts-engineering-and-construction-forum

http://maga.lk/about-us/key-policies/

http://maga.lk/people/health-safety/

http://maga.lk/about-us/achievements

Documents

Managing Buisness Activities assignment