Embed Size (px)
DESCRIPTION
ARISTOTELE presentation at MKWI 2012
Citation preview
Leopold-Franzens-University of Innsbruck School of Management
Information Systems Universitaetsstrasse 15
A-6020 Innsbruck Austria
Managing and facilitating knowledge creation in collaborative settings
MKWI 2012 in Braunschweig
Stefan Thalmann & Isabella Seeber
Managing and facilitating knowledge creation in collaborative settings
Agenda
2
Related Work
Motivation
SER Model
Future Challenges
Conclusion & Outlook
Scenario
Managing and facilitating knowledge creation in collaborative settings
Related Work
3
collaborative setting context Team Knowledge collective
process reuse collaboration tools self-organization unstructured knowledge work codified knowledge
Darwin Evolution Development Variations Growth Organizational Goals Codification Strategy Fit Organizational
Setting
Externalization Organizational Learning Internalization
Socialization Knowledge Creation Combination collaborative knowledge creation is performed by cycles [34] of creation/maintenance and in collaborative settings [3, 19, 44]
In analogy to Darwin’s theory of evolution, a knowledge creation can also be seen as process of variety-generation and selection [20].
Knowledge selection depends on what fits best to (changed) organizational settings [28], what is on a higher level of maturity [24] or which promises new innovations [20].
organizations are interested in qualified and reusable knowledge assets as output of these processes [20, 24].
Managing and facilitating knowledge creation in collaborative settings
Motivation
collaborative knowledge creation is performed by cycles [34] of creation/maintenance and in collaborative settings [3, 19, 44]
In analogy to Darwin’s theory of evolution, a knowledge creation can also be seen as process of variety-generation and selection [20].
Knowledge selection depends on what fits best to (changed) organizational settings [28], what is on a higher level of maturity [24] or which promises new innovations [20].
organizations are interested in qualified and reusable knowledge assets as output of these processes [20, 24].
appropriate management support is challenging
How can we manage the knowledge creation process and what are the key challenges for the
operationalization?
5
Managing and facilitating knowledge creation in collaborative settings
SER Model and knowledge creation
• Seeding – basis for the knowledge development
– domain expert, initializes the process with existing domain knowledge
– seed might influence the behavior during the following collaborative knowledge creation activities
• Evolutionary Growth – community refines the initial ideas and accommodate to the multiple
perspectives of the community members
– at some point the created knowledge become apparent and a combination and consolidation is required
• Reseeding – initiated after need for reorganization, stimulation or gardening was
detected
– new knowledge elements can be added to stimulate the development in a certain direction
6
adapted from Fischer et. al. 2001
Managing and facilitating knowledge creation in collaborative settings
Proposed SER model
7
Managing and facilitating knowledge creation in collaborative settings
Scenario - Seeding
8
Managing and facilitating knowledge creation in collaborative settings
Scenario – Evolutionary Growth
9
Managing and facilitating knowledge creation in collaborative settings 10
At some point: • Knowledge assets are scattered among team members • Team members are challenged with too much potential
knowledge assets • It is difficult to determine what knowledge assets are important
and needs the team’s attention
Intervention enabled due to tracking tool: • Content-related parameters – e.g., readability score • Collaboration process related parameters – e.g., # of ideas
organized • Context-related parameters – e.g., document changes
Scenario – Point of Intervention
Managing and facilitating knowledge creation in collaborative settings
Scenario - Reseeding
11
Managing and facilitating knowledge creation in collaborative settings
Future Challenges
• Finding suitable parameters indicating that knowledge is ready for gardening or re-structuring
adaptation of existing quality metrics
• Determine suitable seeds for different settings, i.e. communities or topics
using adaptation techniques
• Gather contextual information about the collaborative knowledge creation process
using different kinds of sensors or collaborative tagging
adapt pattern-based task management
12
Managing and facilitating knowledge creation in collaborative settings
Conclusion & Outlook
• proposed a management approach to facilitate the organizational knowledge creation
• identify opportunities to guide organizational knowledge creation processes
• ICT support and the efficient monitoring of collaborative knowledge creation processes is very important
• Investigation of real world knowledge creation processes to gain an in-depth understanding
– Knowledge creation processes in Wikipedia
– lab experiments in distributed collaborative settings
13
Managing and facilitating knowledge creation in collaborative settings
Contact
14
Stefan Thalmann
Isabella Seeber
University of Innsbruck
School of Management
Information Systems I
Universitätsstraße 15
6020 Innsbruck, Austria
