Management/Environment/Global

H Edu 4790/6790

Definitions…

Health care Health services Public health Health service organizations Health systems Managers Management

Activities

My best manager “Learning to think like a manager”

Levels/Types of Managers

Top Middle Front-line Line Staff

Management functions

Planning Organizing Leading Controlling

Management SKills

Technical Human Conceptual

Management Skills

Management Roles

Interpersonal Informational Decisional

Management Competencies

Conceptual Technical/clinical Interpersonal/collaborative Political Commercial Governance

Review

Functions Skills Roles Competencies

Planning Technical Interpersonal Conceptual

Organizing Human Informational Technical

Leading Conceptual Decisional Interpersonal Political Commercial

Controlling Governance

The Management Model

Management Elements

Process Goals/objectives People and resources Formal organizational setting

History

Plague and other diseases Sanitary awakening Hospitals Mortality and morbidity Social welfare Federal initiatives

The Western System

Present structure Preventive care Primary care Secondary care Tertiary care Restorative care Continuing care

The Western System (cont)

Classifications Environment

General Specific

Workers Licensed Certified Registered

Multiculturalism/Diversity

Ethnocentrism Multicultural Organization Glass ceilings

Managing Diversity

List global healthcare business

Forms of International Business

Global sourcing Exporting Importing Licensing agreement Franchising Joint ventures Wholly-owned subsidiary

National Culture(Hofstede)

Power distance Uncertainty avoidance Individualism-collectivism Masculinity-femininity Time orientation

Figure 5.4, pg. 132

Trompenaar’s Cultural Diversity

Universalism vs particularism Individualism vs collectivism Neutral vs affective Specific vs diffuse Achievement vs prescription

Are management theories universal?