Management 1st Unit

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Amel Kovaevi

Introduction to Management

Chapter 1

Introduction to Managementand Organization


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Introduction to Management and Organizations

Who are managers?

Manager is the person who activelyparticipates in the management process

by planning, organizing, leading, orcontrolling organizations resources.

Manager is someone who works withand through other people by

coordinating their work activities inorder to accomplish organizational goals


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Who are managers?

First-line Manager is the manager at lowestlevel of the organization who manages thework of non-managerial employees who are

directly involved with the production orcreation of organization's products. Middle manager is the manager between the

first line level and top level of the organizationwho manage the work of first line managers.

Top manager is the manager who isresponsible for making organization-widedecisions and establishing the goals and plansthat affect the entire organization.


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What is Management?

Management is the process of achieving organizational goals throughplanning, organizing, leading andcontrolling the human, physical,financial and informational resources ofthe organization in an effective andefficient manner

Management is coordinating workactivities so that they are completedefficiently and effectively with andthrough other people


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Management definition

Process represents series of actions oroperations performed in order toachieve certain goal.

Effectiveness is defined as ability toaccomplish the organizational goal: Todo the right thing.

Efficiency is ability to minimize wasteof the organizations availableresources: To do the thing in the rightway.


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The process of management

- What managers do? Management is composed of four basic and

interrelated functions that help managersachieve organizational goals.

Planning is the process of determining theorganizations goals and developingprocedures to attain them.

Organizing is the process of creating a

framework for developing and assigning tasks,obtaining and allocating resources, andcoordinating work activities to achieve goals.


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Managerialroles Managerial roles are specific categories

of managerial behavior Interpersonal roles are managerial roles

that involve people and other duties

that are ceremonial and symbolic innature. Informational roles are managerial roles

that involve receiving, collecting, anddisseminating information.

Decisional roles are managerial rolesthat involve receiving, collecting, anddisseminating information.


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Interpersonalroles

Figurehead (ceremonial and symbolicduties)

Leader (hire, train, motivate, andcoordinate others)

Liaison (developing relationships withothers outside work unit)


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Informationalroles

Monitor (accumulating informationfrom various sources)

Disseminator (transmit informationto other managers)

Spokesperson (transmit information

to people outside work unit)


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Decisionalroles

Entrepreneur (initiate change toimprove units or find opportunities)

Disturbance handler (make changesto resolve unanticipated problems)

Resource allocator (decide whichmanagers and projects will receive

resources and in what portions)Negotiator (bargain with peopleoutside the unit to support goals)


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Mangement skills

Technical skills include knowledgeof and proficiency in specialized

fields Human skills include ability towork well with other peopleindividually and in group

Conceptual skills include ability tothink and conceptualize aboutabstract and complex situations


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How managers job ischanging

Changing technology (shifting organizationalboundaries, virtual work place, more mobileworkforce, flexible work arrangement, empoweredemployees)

Security threats (risk management, work and privatelife balance, restructured workplace, discriminationconcerns, globalization concerns, employeeassistance)

Increased emphasis on ethics (redefined values,

rebuilding trust, increased accountability) Increased competitiveness (customer service,

innovation, globalization, efficiency /productivity)


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Organization Organization is a group of people who work

together in deliberately structured setting toaccomplish group goals.

We can classify organizations according to itsattitude towards profit (e.g. for-profitorganization, not-for-profit organization),nature of the business (e.g. manufacturing orservices) and according to their ownership(e.g. private commercial businesses or publicor state organizations).

For-profit organization will pay close attentionto the needs and wants of their customerswhile public sector organization will focus onthe needs and wants of their constituents.


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Organization Customers are individuals and organizations

who purchase goods and services produced byan organization.

Constituents are individuals and organizationsthat are served by organization in the publicsector.

Managers and organizations are continuouslyevaluated by their performance.

Performance is degree to which individuals ororganizations achieve the organizational goals

with effectiveness and efficiency. There areperformance indicators such as net profit,market share, scores, victories etc.

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Management 1st Unit