Making the Desktop Dynamic. What does RES do?. IT as a Service & Automation Context Aware Security Dynamic Desktop Delivery Follow-me Secure Data BYOD Enablement and Enhancing User Experience. IT Today. Productivity (needs & wants). End Users. Efficiency (security & costs). - PowerPoint PPT Presentation
Citation preview
RES Powerpoint Template*
At this moment we provide persistent personalization with the tools
that are available in the market. Technologies like roaming
profiles, GPO and GPP together with scripts at login at application
start, make it difficult to create this persistent personalization.
It is complex, not flexible and future ready.
*
*
Efficiency (security & costs)
If we look at how IT today tries to manage technology, we see that
from an end user perspective (let’s think of it as an “IT consumer”
perspective), productivity is very important. IT simply exists
because it enables us to do more work more rapidly, and it enables
us to collaborate in a much more effective way.
On the other hand, we have the IT organization which is very often
perceived as a cost center (that is, an organization that costs the
business money and does not deliver value in an easily measured
way). From an IT perspective, efficiency and security are important
drivers: but focusing on them can really hold back innovation, and
it takes the focus away from the IT consumer’s actual user
experience and needs. Again this leads to “Shadow IT,” which in
turn subjects the business to serious risks of data security and
compliance breaches.
*
*
IT Organization
End Users
Windows Desktop
(Optional: Use a metaphor, such as the Starbucks experience, to
tell this story. Do research on your prospect so this can be made
directly relevant to them)
When we begin to think of IT as a Service, we stop looking at
things from a technology standpoint, and instead look at the
services that IT consumers actually expect – and at how they get
these services today. Traditionally when an IT consumer needs
something, he or she will probably call the service desk and
request a service. (For example: MS Visio or change of mobile phone
number in his or her signature block; pick an example or two that
you are comfortable with explaining.) To deliver this standard
service, IT needs to do a lot of stuff. They need to check whether
they have enough licenses available to the IT consumer; they have
to check whether this consumer is actually allowed to get this
service, and who needs to approve them for it; and finally they
need to perform a technical change in the infrastructure to make
this happen (e.g., install the app on the consumer’s laptop, or add
the consumer to an AD group to get access to a streamed app).
Finally the service desk will call or email the user with the
message that he or she has to reboot their Windows machine to make
the new service available on their desktop.
Now this is a traditional approach and it costs a lot of money to
execute; especially where changes are made by IT professionals to
the IT environment. Those are actually operational changes that are
often still performed by 2nd or 3rd line personnel. And those
skilled resources are really expensive – really too expensive to be
focused on repetitive operational tasks.
But even requesting the services themselves is a long process. Even
if we have a service desk available 24/7, this does not mean that
those services are also delivered 24/7; very often we have to wait
until the real IT people are available and have time to actually
carry out the request.
*
*
*
“Client virtualization does not replace physical PCs, but instead
adds significant infrastructure and costs, creating a hybrid
environment of both physical virtual desktops.… traditional
datacenter or PC-centric approaches break down.”
- David K Johnson, Forrester, 2012
VDI
App-V
RDS
for Traditional Management
This combination of different working styles and 24/7 access from
any device is becoming more and more a challenge. It means that we
cannot control technology with traditional IT approaches and
traditional ways of thinking about IT. This is also confirmed by
Analysts like Gartner and Forrester. (Refer to the actual quote of
Forrester on the slide.)
Instead of taking the traditional desktop management approach, it’s
time for a change. RES Software believes IT can better achieve
control of its mission and destiny by shifting its focus from the
traditional desktop to a new vision of IT as a Service that can be
delivered to any workspace. If we take this approach, we begin to
think about:
Which services we should deliver
At what time
Who qualifies for them
*
*
95% of Organizations allow employee owned devices
40% Employees cite “Device Choice” as an important benefit
44% Knowledge Workers who commute > 1 Day a week
$600 Average Premium Cisco Employees were willing to pay for their
own device
$2500 Amount Telecommuting Saves per employee Annually
$300-$1300 Estimated benefit from “The Everywhere Employee”
Devices
Context Aware Security and Services
Device + Location + User + Time + Configuration = Access
Flexibility and Access = Success = Productivity
Not Everything should access All Things
When IT says No = Users “Self Help IT”
*
At this moment we provide persistent personalization with the tools
that are available in the market. Technologies like roaming
profiles, GPO and GPP together with scripts at login at application
start, make it difficult to create this persistent personalization.
It is complex, not flexible and future ready.
*
*
Security isolation
*
*
*
Corruption as users switch between V1 and V2 Profiles
Portability of important settings across multiple servers
Lack of awareness of connecting device and appropriate
settings
Merging of Consumer apps with published secure environment
Data Synchronization from Corporate Desktop / Laptop to shared
hosted environment and even to consumer devices
Disk bloat due to user uniqueness X # of users
Conflicting configurations of an application
Multiple Master Templates to accommodate different user types
License tracking and compliance
Administrative rights
*
*
- Ben Gray, Forrester
Lightweight, easy to deploy, agentless with no backend
configuration. Zero footprint capabilities.
The first step in desktop transformation initiatives:
App Virtualization Readiness
Citrix XenApp and other TS Rollouts
VDI Deployments
RES Worspace Manager
Service Orchestration
If you start today, you will be able to deliver IT as a Service,
and be ready to run IT as a Service in your datacenters tomorrow
and out of the cloud in the future.
RES offers great products that will help you reach even beyond your
goals today and tomorrow. We offer our help and expertise – and our
superior customer services – to find out what we can do for you
today to ease your greatest pains, and help you optimize towards
the future.
(Tell something about the products…..)
And we don’t do this alone either. We work together with all the
partners that really matter in this technology ecosystem. We have
certified our products to work with products from our vendors. We
are a Citrix Ready leadership partner; a Gold Independent Software
Vendor with Microsoft; and are VMware Ready. These partnerships
make it possible for us to have access to development programs and
to make sure that our products are up to date with the newest
versions of technology from those partners.
Now it’s time for questions….
*
*
Headquarters: Amsterdam (Netherlands) Philadelphia (US)
Global Offices: London (UK), Oslo (Norway), Paris (France), Munich
(Germany) and 5 locations in the US Boston, Austin, Chicago, San
Francisco, Philadelphia (CLEAN UP)
Products: RES Baseline Desktop Analyzer, RES Workspace Manager, RES
Virtual Desktop Extender, RES Automation Manager, RES
HyperDrive
Innovation: 10 Patents and RES Labs
Customer Base: over 2,500 customers and 3,500 deployments in 27
countries, with annual renewals at more than 95%
Key Partnerships
Selected Customers
(optional slide) Highlights about our company; used based on
audience
RES Software was founded in 1999. We are around for a while and we
started off in the Citrix Terminal Server space. 12 years later, we
have offices all around the world. One of the founders is still
active in the company as CTO.
*
*