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Breakout session I delivered at Citrix Synergy 2011 in San Francisco with Bob J.
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Managing FlexCast Deliverywith the RES Dynamic Desktop Studio
Bob JanssenChief Technology Officer
Jeff FisherVP Business Development
• App and Desktop Delivery Evolution• Introducing The Hybrid Desktop• User Workspace Management• Customer Testimonial – Bank of American
Fork• Citrix FlexCast + RES Software
• Overview• Scenario Demos
• RES Software at a Glance
Session Overview
App and Desktop Delivery Options - 2001
Fixed Rich Client
Windows XP
Hosted Shared
On-Demand Apps
10 years ago, there were really only two architectures for providing Windows desktops and apps to users
• Rich Client• Hosted Shared Desktops
• On-Demand Apps• Hosted or streamed
App and Desktop Delivery Options – 2011
On-Demand Apps
Hosted Shared
LocalVM
Hosted VDI
StreamedVHD
Mobile Rich Client
Windows 7
Fast forward to today, and there are numerous delivery options• Rich Client• Hosted Shared Desktops• Hosted VDI Desktops
• Desktop Streaming• Local VM• On-Demand Apps
• Hosted or streamed
Client Computing Architectures – Reality Check• App and OS delivery technologies
increase the Agility and productivity of end users Complexity of infrastructure management
• No single delivery solution covers all use cases
• All SBC architectures involve some sort of compromise
• Not all applications can be virtualized (locally or remotely)
• The proverbial “Year of VDI” that never comes
• Rich PCs still the dominant endpoint• Windows Client market share as of 3/15/11 =
89.69%*
“The concept of locking everything out except what you manage probably isn't going to work."
— Rich Mogull, Research VP
• Many companies have already embraced a “hybrid desktop environment”
• Multiple delivery technologies serve specific groups of users• Rich laptops for mobile workers• Fixed desktops for stationary knowledge workers• Hosted shared desktops for task users
• For a new generation of users whose needs, devices and locations change regularly, focus is on providing a “hybrid desktop”
• Combining delivery approaches (often used simultaneously) to satisfy the increasingly complex requirements of their end-users
• Rich laptops with application hosting for apps with high security requirements• VDI desktops with application streaming to move toward a more stateless architecture
Introducing The Hybrid Desktop
How Desktops are Managed Today
Desktop
User Session(Logon) Scripts
User ProfilesGroup Policies
Operating System
Applications
App Config
App Data
Print Config
User Settings
Security
User Data
London
New York
Paris
Amsterdam BerlinChicago
Tokyo
B
Enter Hybrid Desktops
Citrix XenApp,Citrix XenClient,
Citrix XenDesktop
Citrix XenAppMicrosoft App-V
(Remote / Virtual)
Desktop
User Session
Operating System
Applications
(Logon) ScriptsUser Profiles
Group Policies
London
New York
Paris
Amsterdam
ChicagoBerlin
Tokyo
B
Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferences
Challenges with Hybrid Desktops
Maintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature)Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connection
Tracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing compliance
The Missing Piece…
User Workspace Management
ApplicationsData
PrinterSettings
IdentityLocationDeviceTime
User Workspace
AdaptiveSecurity
DesktopContent
UserContext
ApplicationsData
DeviceNetwork
Workspace Composer
B
Desktop
User Workspace Management
IdentityLocationDeviceTime
User Workspace
AdaptiveSecurity
DesktopContent
UserContext
ApplicationsData
DeviceNetwork
Workspace Manager Datastore
Workspace Composer
Console
Filter Drivers
Agent
Local CacheWorkspace Manager Datastore (Replica)
ApplicationsData
PrinterSettings
App ConfigApp DataUser Data
Printer ConfigUser
SettingsSecurity
LocationsIdentities
B
User Workspace Management
Desktop
User Session(Logon) Scripts
User ProfilesGroup Policies
User Workspace
Operating System
Applications
App Config
App Data
Print Config
User Settings
Security
User Data
App Config
App Data
Print Config
User Settings
Security
User Data
London
New York
Paris
Amsterdam BerlinChicago
Tokyo
Locations
Identities
B
Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferences
Challenges with Hybrid Desktops
Maintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature)Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connection
Tracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing compliance
B
• Deployed RES Workspace Manager
• Noticed an immediate positive reaction from end users
• Rolled out Citrix XenApp to meet this need — 35 published applications
• Needed a solution to bring newly acquired banks onboard quickly
• 15 different bank locations, more than 250 end users
• IT staff of three individuals
Challenge Solution Benefits from RES
Customer Reference: Bank of American Fork
• XenDesktop POC beginning this quarter
• Adoption of new virtual desktops easy for users with RES
• Easier rollout for IT
• RES will help centrally manage hybrid environment
• Faster publication of applications
• Central management, reduced IT support costs
• Improved user satisfaction and productivity — better customer service
• Take full advantage of the benefits of XenApp — adoption of thin clients, centralization of sensitive data for added security
• Ability to give remote and after hours users access to corporate resources without using laptops
Challenge Enhanced BenefitsRES and
XenDesktop
Customer Reference: Bank of American Fork
Citrix FlexCast + RES Software
RES Workspace Manager 2011
Security &Performance
• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges
Advanced Administration
• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting
• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings
Composition & Personalization
B
The Offline Data Dilemma
Mobile users require a subset of their data to be available offline (documents, e-mail)
• Windows Offline Folders are difficult to set up and troubleshoot
• Microsoft SyncToy works great but is not an enterprise solution
Use Folder Synchronization to design the data neighborhood around the user and control how data automatically follows the user
B
The User Profile Barrier
• Local Desktop Profiles versus Remote Desktop Profiles• V1 User Profiles (XP) versus V2 User Profiles (Windows
7)• Virtualized applications versus installed applicationsRoaming User Profiles are:
– Monolithic– Session based– Not versioned
Use Zero Profile Technology to store user settings independently per application, apply settings just in time and roll back user settings on demand B
Dealing with E-mail Settings• Each user requires unique but uniform e-mail
signature• Each business unit requires their own legal disclaimer• Each desktop type needs a different Outlook config• Scripting only deals with config and is not suitable for
virtual apps and is difficult to troubleshoot• E-mail profiles get corrupted over time and are
depending on roaming user profiles
Use E-mail Settings to control and configure e-mail signatures, legal disclaimers and connect mailboxes for any user on any device
B
DEMO
RES Workspace Manager
Composition & Personalization
B
RES Workspace Manager 2011
Security &Performance
Advanced Administration
• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges
• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting
• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings
Composition & Personalization
B
FlexCast with RES Advanced Administration• Citrix XenApp integration
– Automatic application publishing– Full integration with Citrix XenApp streaming– Provides single pane of glass to administrators
• License metering– For virtual, remote or installed applications– Any license metering type is supported
• Application usage tracking– Keep track of who is using what, when and where– Works across all types of desktops– Great for targeting pilot users or decommissioning obsolete
applicationsB
RES Workspace Manager 2011
Security &Performance
Advanced Administration
• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges
• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting
• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings
Composition & Personalization
BB
RES Workspace Manager 2011
Security &Performance
Advanced Administration
• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges
• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting
• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings
Composition & Personalization
• Context aware adaptive security– Data– Applications– Websites– Network
• Dynamic privileges– Principle of least privilege– Elevate processes without modifying user account/ context
• Multi-factor authentication• Control User Installed Applications
FlexCast with RES Security & Performance
B
DEMO
RES Workspace Manager
Security &Performance
B
Citrix FlexCast + RES Software
RES Software at a Glance
Focus on EMEAand the US
1,500,000+ Licenses sold
4,000+ customers
18 distributors worldwide120+ certified resellers
Privately owned and venture–backed
Not only a quick fix, but a
future- ready concept
RES Software Elevated toCitrix Ready Leadership Partner
Announcing at Synergy 2011…
“RES has been a long-standing Citrix Ready partner and the elevation to a Leadership partner is a testament to the value they bring to Citrix desktop virtualization solutions.”
Gordon Payne
Senior Vice Presidentand General ManagerDesktop Division
• Second session entitled, “RES Software Solutions for Desktop Transformation” tomorrow at 2pm in Room 2024
• Please come visit us on the show floor at booth 308• Live demos and in-booth presentations• Special license promotion
• Check out the Desktop Transformation Pavilion
Thank You!
Bob JanssenChief Technology [email protected]
Jeff FisherVP, Business [email protected]