8/14/2019 Making Microfinances Work

http://slidepdf.com/reader/full/making-microfinances-work 1/2

MakingMicrofinance WorkManaging for improved performance

Craig Churchill and Cheryl Frankiewicz

INTERNATIONAL LABOUR OFFICE

T able of ConTenTs

 AcknowledgementsForeword Acronyms

I Introduction to MicrofinanceManagement1 The Manager’s Mandate

2 Financial Services and the Poor3 Institutional Options4 Strategic Direction

II Markets and Marketing Introduction

5 Microfinance Market Research6 Product Development7 Communicating Value8 Customer Service9 Customer Loyalty

III Managing Risks10 Introduction to Risk Management11 Credit Risk12 Staff Fraud and Security Risk13 External Risks

IV Organizational Architecture Introduction

14 Human Resource Management15 Institutional Culture16 Organizational Structure17 Using Organizational Architecture

to Manage Growth

 V Towards Greater Efficiencyand Productivity

18 Understanding Efficiency andProductivity

19 Performance Incentives20 New Technologies21 Managing Change

22 Costing and Pricing23 Plans, Budgets and Reports24 Managing Performance

BibliographyIndex

Microfinance has long been recognized as having significant potential

to create jobs and reduce poverty. But to meet the twin challenges of

growth and sustainability, managers of microfinance institutions (MFIs)

must not only understand essential management functions: they must

also be armed with innovative ideas and strategies to succeed in today’s

increasingly competitive environment. This training manual provides

a valuable overview of the key management principles necessary to

optimize the services of MFIs and brings together useful lessons from

numerous MFIs worldwide to help managers strengthen the performance

of their unit, branch or institution.

Either used alone or as part of a management training course, MakingMicrofinance Work: Managing for improved performance offers an arsenal

of tools and advice. The book examines the markets and marketing of MFIs

and captures the different ways in which managers can communicate the

value of their products and services. It introduces effective methods for

enhancing efficiency and productivity which minimize the trade-offs MFIs

invariably face as they try to provide services over the long term.

The topic of managing risks is also covered. This manual offers strategies

to prevent risk from occurring and, if it does occur, explains how to rectify

the situation. Practical techniques for allocating costs and determining

prices are also highlighted, as well as the importance of plans, budgets

and reports.

In a clear, easy to follow presentation, the book includes illustrations and

case studies to assist managers in applying the concepts outlined in the

text. An extensive list of additional reading and useful Internet resources

is also provided.

SpECIFICATIONS

ISBN: 978-92-2-118657-1

price: 50 Sw.frs.; US$40; £20; 35 EurosTrimmed Size: 6.25 x 9.5 inches;

16 x 24 centimeters

page Count: xii+416 ages

publication Date: November 2006

8/14/2019 Making Microfinances Work

http://slidepdf.com/reader/full/making-microfinances-work 2/2

O r d e r A c c e p t a n c e F o r m

Contacts:

PublicityMs. Lauren Elsaesser

elsaesser@ilo.org

SalesMr. Neil Thornton

pubvente@ilo.org

Fastest ways to order: purchase your ILO publications securely online atwww.ilo.org/publns

Or contact us: Fax: (+41) 22 799 6938 Write to: ILO Publications

Email: pubvente@ilo.org International Labour Office

4, route des Morillons

CH-1211 Geneva 22, Switzerland

q  YES! Please send me the following items as indicated below (please indicate desired quantity).

ISBN TITLE PRICE QUANTITY TOTAL

978-92-2-118657-1 Making Microfinance Work

Subtotal

Postage*

TOTAL

First Name Last Name Mr./Mrs./Ms.

Organization Dept.

  Address Post Code

City Country

Telephone Email

METHOD OF PAYMENT

Payment Options: q  VISA 

q  MasterCard q   American Express 

q  Diners

Card No. Expiry Date

Signature (order not valid without signature)

  q  Please send me a Pro Forma Invoice (institutions/libraries, please attach a purchase order)

Signature (order not valid without signature)

  The Geneva Office does not accept cheques 

SHIPPING ADDRESS

* For Europe and the Mediterranean please add 10% for surface mail,15% for airmail. Rest of world - 15% surface, 25% airmail.

RELATED TITLES:

Protecting the PoorA microinsurance compendium

Edited by Craig Churchill  2006 688 pp. ISBN 978-92-2-119254-1

100 Sw.frs.; US$80; £45; 80 Euros

Leasing for Small and Micro EnterprisesA guide for designing and managing leasing

schemes in developing countries

Linda Deelen, Mauricio Dupleich, Louis Othieno

and Oliver Wakelin

2003 vi+116 pp. ISBN 92-2-114186-1

30 Sw.frs.; US$19.95; £11.95; 20 Euros

Making Insurance Work for Microfinance

InstitutionsA Technical Guide to Developing and Delivering

Microinsurance

Craig Churchill, Dominic Liber, Michael J. McCord 

and James Roth 

2003 xiii+246 pp. ISBN 92-2-113544-6

50 Sw.frs.; US$35; £24.95; 35 Euros

 Also available in French

Introduction to Microfinance in Conflict-Affected CommunitiesA training manual

2002 xvi+148 pp. ISBN 92-2-111642-5

30 Sw.frs.; US$18.95; £12.95; 20 Euros

Microfinance in Industrialized CountriesHelping the unemployed to start a business

2002 xi+73 pp. ISBN 92-2-112946-2

15 Sw.frs.; US$9.95; £6.95; 10 Euros

Good Practice GuideMicrofinance for self-employment

in industrialized countries

2003 63 pp. ISBN 92-2-113292-7

25 Sw.frs.; US$14.95; £9.95; 16 Euros

Forthcoming...Microfinance and Public PolicyThe case for subsidies

Edited by Bernd Balkenhol 

August 2007 250 pp. ISBN 978-92-2-119347-0

 

Customers may be eligible or special discounts on the regular prices listed on this yer and may be able to payin local currency through an ILO feld ofce. Please consult our website at www.ilo.org/publns or email us at:pubvente@ilo.org or more inormation.