Making IT Flow with IT4ITSITS 2017

Tony PriceHPE Software Services

7th June, 2017

Introduction

2

Why – “we are where we are ?”

Overview of IT4IT

How IT4IT can make IT Flow

Questions

“We are where we are”

3

Typically we address challenges as “initiatives” in a silo manner

Process

ToolCore IT

CloudProcess

Tool

DevOpsProcess

Tool

SecurityProcess

Tool

Multi SupplierProcess

Tool

MobilityProcess

Tool

(*) Don Reinertsen, The Principles of Product Development Flow

Examples

People and adoption challenges

But lets step back in time and consider the past – is it really our fault?

5

Tooling driven / customisation

Adopt and adaptfor example ITIL

Vendor driven / point solutions

Enterprise architecture often weak

Obsession with quick wins

Lack of vendor collaboration and

interoperability

Significant challenges with integration

Lack of an overarching data model

World class/ best in class

Initiative focus as opposed to value focus

From initiatives to value“There is more value created with overall alignment than local excellence” (*)

Process

ToolCore IT

CloudProcess

Tool

DevOpsProcess

Tool

SecurityProcess

Tool

Multi SupplierProcess

Tool

MobilityProcess

Tool

(*) Don Reinertsen, The Principles of Product Development Flow

IT4IT

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What is IT4IT™?

– IT4IT™, an evolving Open Group standard, provides a vendor neutral, technology

agnostic blueprint for managing the Business of IT, enabling insight for continuous

improvement.

– IT4IT™ is industry agnostic solving the same problems for everyone. It does not

intend to compete with other frameworks/standards (e.g. ITIL, ISO, CoBit…) but

rather complement.

– IT4IT™ provides the capabilities for managing the business of IT and will enable IT

execution across the entire Value Chain in a better, faster, cheaper way with less risk.

– IT4IT™ is designed to bridge the gap between existing landscapes and the modern

IT in the evolving digital enterprise.

IT4IT™ is a trademark of The Open Group

IT4IT™ is an IT integration model industry standardto run the business of IT

IT Value Chain

– It’s about the end user consumption experience

– It’s not about the technology

– Based on industry standard business principles supports Lean, Kanban…

– Resonates with IT leaders, becomes the organizing principle for transforming to New Style of IT

IT Reference Architecturedescribes the structure of IT management prescribes the functional & information architecture

IT4IT™ is a trademark of The Open Group

– Tightly manage the data and functions across the service life cycle

– Enables end-end visibility of the service lifecycle

– First of its kind in IT industry

– Process agnostic, can employ ITIL, COBIT …

– Methodology agnostic, can use agile, waterfall…

IT4IT

10

Lets go back in time againHPE Example - Customers were and are asking us how to run IT end-to-end

Reference architecture 15% ~450 integrations

HP OpenView

Mercury

OpsWarePeregrine

Others …

2011-now

Running IT prescription

2006-2008

Build a portfolio

2008-2011

Integrate, integrate, …

Why should I be interested in IT4IT?

– Accurate visibility into IT demands, the corresponding investments, and their value

– Complete traceability across service subscription, usage, and chargeback

– Improved quality and speed to market for new applications

– Increased customer satisfaction due to proactive fixes, quicker recovery

– Consensus between the business and IT on priorities and “big bet” investments

– Cost reduction

– Simplification

– Value chain / stream optimisation

– Insight

12

Meet the IT value streams

End-to-end integrated Reference Architecture

RunPlan DeliverBuild

Proactively detect issues

and take actions to correct them.

Define your strategy to balance and broker your portfolio.

Prioritize every requirement to build/source the

best services and deploy them.

Handle each request by

streamlining the process

to fulfill it.

Yourobjective

IT4ITprescription

Meet the IT value streams

Yourobjective

IT4ITprescription

Detect to

Correct

Strategy to

Portfolio

Request to

Fulfill

Requirement

to Deploy

– Detect

– Diagnose

– Change

– Resolve

– Align strategy

– Rationalize portfolio

– Prioritize backlog

– Manage investment

– Plan & design

– Develop

– Test

– Deploy

– Define & publish

– Subscribe

– Fulfill

– Measure

Business PMO IT EngineerEnterprise Architect

Developers Testers IT Operations Users

Meet the IT value streams

Yourobjective

IT4ITprescription

Detect to

Correct

Strategy to

Portfolio

Request to

Fulfill

Requirement

to Deploy

– Detect

– Diagnose

– Change

– Resolve

– Align strategy

– Rationalize portfolio

– Prioritize backlog

– Manage investment

– Plan & design

– Develop

– Test

– Deploy

– Define & publish

– Subscribe

– Fulfill

– Measure

KPIs:

IT service value

IT service gap

KPIs:

Cycle time

Production defect

KPIs:

Cycle time

Cost/service

KPIs:

MTTR

MTBF

Strategy to Portfolio (S2P):Align IT portfolio with business strategy and make sound investments

Align

Strategy

– Define objectives

– Align business and IT roadmaps

– Set up standards and policies

Rationalize

Portfolio

– Enterprise architecture

– Service portfolio rationalization

– Create service blueprint and roadmap

Prioritize

Backlog

– Consolidate demand

– Analyze priority, urgency, and impact

– Create new or tag existing demand

Manage

Investment

– Business value, risk, costs, benefits & resources

– What-if-analysis

– Ensure governance

D2CR2FR2DS2P

Requirement to Deploy (R2D):Source what the business needs, and when it wants it

Plan &

Design

– IT Project plan

– Logical service model

– Requirements: functional & technical

– Standards & policies

Develop

– Development: agile, iterative, waterfall

– Source & set up dev. environment

– Version control

– Developer testing

Test

– Functional: desktop, web, mobile

– Performance: desktop, web, mobile

– Security: static, dynamic

Deploy

– Release plan

– Change and configuration process

– Knowledge management

– Application and security monitors

D2CR2FR2DS2P

Request to Fulfill (R2F):Enable seamless IT service consumption and monitor usage

Define &

Publish

– Merge catalog items from all fulfillment engines

– Set pricing, options, and SLA

– Publish services

Subscribe

– Portal engagement

– Personalized experience

– Self-service

– Manage subscriptions

Fulfill

– Route fulfillments

– Automate deployment

– Use internal and external providers

– Integrate with change, asset & config.

Measure

– Service usage measurement

– Chargeback/showback

– Cost transparency

– Surveys and ratings

D2CR2FR2DS2P

Detect to Correct (D2C):Anticipate and resolve production issues

Detect

– See events, alarms and metrics across the entire infrastructure

– Understand user issues

– Trace relationships between events

Diagnose

– Enrichment and root cause

– Severity and business impact

– Defined escalation path

– Auto-fixed common issues

Change

– Define change request

– Perform problem and risk analysis

– Approve

Resolve

– Implement change

– Leverage run books

– Verify recovery

– Close records

D2CR2FR2DS2P

HPE example - the reference implementation programMaking IT4IT real using the HPE SW portfolio

Prove that it works

Install and configure holistic

environments in order to test end-to-

end use cases.

Show how to do it

Provide prescription and best

practices to the field and HPE

customers.

Improve our solutions

Continuously assess the HPE SW

solutions and their integrations and

provide feedback to R&D.

Contribute to IT4IT

Provide real-life feedback for future

versions of the IT4IT reference

architecture.

How can IT4IT make IT flow

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IT4IT – making IT Flow

22

Think BIG

Start small

Focus on Value / Pain

IT4IT – making IT Flow examples

– Increased customer satisfaction

– Increased velocity to meet new business demands

– Right functionality in the right place

– Start to do once / use many

– Reduce the numbers of integrations

– Simplify the landscape

– Reduce costs

– Reduce IT Risks

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ITValue Chain

Faster

BetterCheaper

Safer

Customercentric

AutomateSecure

Multi-source

Agile

Summary

– We have never had a prescriptive, vendor neutral, industry neutral reference architecture for running the business of IT

– We do now – its called IT4IT from the Open Group

– IT4IT brings the concept of running the business of IT to life

– IT Value Chain / IT Value Stream

– IT4IT can be applied to any IT environment

– IT4IT will increase interoperability and efficiency

– IT4IT will drive greater insight

– IT4IT will make IT Flow

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IT4IT is brilliant !

Questions ?

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