Making a Content System Pilot Fly

Making a Content System Pilot Fly

Craig Agneberg

Benny Jones

Ira Strauss

Embry-Riddle Aeronautical University

Introduction• Purpose of Presentation / Expectations• Determine what’s useful• Explore what’s working and not working• Determine future training needs• Review pilot training needs• Discuss why pilot strategy members

chosen• Review results of monthly pilot status

meetings• Discuss pre-post pilot survey results• Discuss the outcome of the content

system pilot

ERAU / Blackboard Data & Background

• Private, Not for Profit• Educating 30,000 + students per year • 30+ Degrees Sciences, Aviation, Business, and

Engineering

The Wight Flyer T. Higbee EmbryCofounder

J. Paul RiddleCofounder


• Two residential campuses (Florida and Arizona)

• Extended Campuses – 130 Teaching Centers worldwide – 2500 Students are enrolled in Distance Learning, fully utilizing

Blackboard for online courses.

Daytona BeachCampus

Extended Campuses & World Wide Centers

Prescott Campus


• US News and World Report– “Best Colleges” Guide - #1

for the past 5 years in Aerospace Engineering

• State of the Art Facilities– Flight simulators,

engineering labs, weather

centers, wind tunnels, etc.


United StatesAir Force Flight

Training Academy

JetBlue Airways

U.S. Air Force AcademyUSAFA, CO

JetBlue and Embry-Riddle collaborate on “Train the trainer” program for JetBlue’s simulator

trainers.


• Blackboard customer since 2000– Community and Learning System Enterprise Version 6.3.1.477

(Application Pack 3, Service Pack 1, Hot Fix 2) – ASP Hosting Customer (9iRAC: High Availability & Business

Continuity)– Content System (BCS), Version 2.3.1.389

(Full Implementation January 2006)– Transaction System (Eagle Card)

Bb ASP Hosting Bb6 LMS Bb Content Bb TS

Timetable

• Faculty, staff, and student input– Constituent Services

• Primary Role: implementation and administration– Educational Technology

• Primary Role: testing and training

• Production system requirements– Application Pack 2

• Initial Pilot ~ Spring Semester 2005• Strategy Session ~ May 2005• Expanded Pilot ~ Fall Semester 2005

Pilot Parameters

Initial Courses - Early Lessons

• Learning Objects– Need Key Word definition catalog– Moving original document deletes LO catalog link

• Metadata– Dublin Core– Concern for utilization rate

• Library Digital Asset Management– Endeavor Integrated Library System

• Virtual Hard Drive

Initial Courses - Early Lessons

• e-Portfolios– COM 295B Digital Photography

• Screen Shot• Flexibility preferred instead of Wizard• Students found it odd to link to User Folder content

• Workflow– Office of Sponsored Programs

• Needs Tracking and Approval Notification

• Courses– Collaboration in Master Courses– Does not support assessments, assignments, groups or

discussion board

Strategy Session:Involvement / Membership

Information Technology Teams

Constituent Online ServicesEducational Technology

Support Center

FacultyRepresenting all three

campusesPrior interest or commitment

University StaffExtended Campus

Libraries

Blackboard Global ServicesStrategist

Project ManagerTrainer

Students Faculty Staff

SimulationsLessonPlans

Catalogs

TeamEvaluations

ResearchMaterials

Schedules

Term Papers

MasterCourses

Manuals

Student Organizations

CommitteeMinutes

HR Forms

Strategy Session:Involvement / Membership

In what ways will university customers utilize the content system?

Strategy Session:Questions / Issues / Specific Needs

• Implementation Timeline– Rollout Plan

• Disk Quota– Determine User / Organization Folder Quota– Reduce Course / Organization Quota

• Secondary Role– Limitations

• Not available in Snapshot Generator

• Best Practices– None Available

• Princeton University listserv

Strategy Session:Course Solutions / Decisions

• Master Courses Collaboration– Disable ‘Courses’ Content Area– Automate folder creation / instructor assignment– Folders by Campus (if desired)– Suggested Content

• Department Course Outline• Publisher Materials• Shared Materials

– Permissions: Manage– Individual syllabi placed in ‘My Content: Users’

• Course Banners

Strategy Session: Organization Solutions / Decisions

• ePortfolio (Career Services)• Custom Templates

– Screen Shot

• Workflow (Office of Sponsored Programs)• Passes (Communications & Marketing)• e-Portfolio (CAO / Provost)

Strategy Session: Technical Solutions / Decisions

• Web Folders– Persistent Cookies

• Master Course Folders / Instructor Assignment– Cannot be created until full university implementation

• Required BCS available to all users

Communication Solutions / Decisions• Strategy Team

– Monthly Meetings

Strategy Session: Training Solutions / Decisions

• Bb Educational Services• WebEx recordings

Expanded Pilot:Involvement / Membership

• Support

• Ongoing additions • Word of Mouth• Reveal new issues to be resolved

• Questions / Issues• Set Expectations

– For Support– For Scope of Pilot

Expanded Pilot:Course Solutions

• Training Faculty– Faculty will train their students

• Develop Faculty Training Materials– Extended Campus

Expanded Pilot: Organization Solutions

• Training– Training Document Creation (Specific Needs)– Technology Tutorials

Technical Solutions

• Develop Master Course files– Create Course folder file– Create Instructor Permissions file

Conclusions / Adjustments

• Course– Identify Course Monitors

• Communications / Training– Metadata Tip Sheet– Online Tutorials

• Organization– Workflow Difficulties– Online Tutorials

• Technical– Master courses ‘difference’ file

• ERAU SIS / Automate Script at Bb ASP


Pilot Survey Results

Favorite BCS Feature

33%

16%33%

16%

A - My Content

B - OrganizationContent C - Institution Content(Courses) D - Institution Content(Library) E - eReserves

F - My Portfolios

G - Workflow

H - Versioning

I - WebDAV


Pilot Survey Results – Participant Comments

This enables sharing between instructors - I have gained many good documents and ideas here, as well as needed materials from the course monitor.

It's a convenient area to place items not ready for posting or that will be posted more than once. This may help keep the "unavailable content" clutter to a minimum.

It is a great place to put the individual lesson Power Point presentations without having to worry about space due to graphic intensive Power Points.

Workflow needs to be more intuitive, and to issue email notifications.


Pilot Survey Results – Participant CommentsWe have many work documents that are periodically updated. We plan on using content system as a document control device for our work documents to ensure all employees in our department are working with the latest version of the various documents.

Since I consider secure file management and sharing the primary advantage of the Content System, the best way to promote it will be one-on-one consultation with instructors, in their offices. Once comfortable with this feature, they will eventually explore the others.

Haven't really come up with anything unique yet. It would be useful to have a list of examples (with screen captures) of the different uses by individuals and departments at ERAU.

Steps Going Forward (Flight Plan)

• Planning Communications• Training University beyond the Pilot

– Tutorials (EdTech)• BCS Features• Course Site Integration• ePortfolios• One-to-One Sessions

• ePortfolio (Institutional Research)

Questions and Comments

Documents

Making a Content System Pilot Fly