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Course!Catalogue!
2015!/!2016!!
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www.milesaviation.com
©!Miles!Aviation!Consulting!Ltd!2015!
©"Miles"Aviation"©©©sulting"Ltd"201
©"Miles"Aviation"Consulting"Ltd"2015
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Ground Operations Training Courses
Courses'for'your'front'line'staff'%%
Aircraft%Ground%De%&%Anti%Icing%% % % % Page%5%%Aircraft%Loading%Supervision% % % % % Page%6%%Aircraft%Turnaround%Coordination% % % % Page%7%%Basic%Load%Control% % % % % % Page%8%%Basic%Ground%&%Ramp%Operations% % % % Page%9%%%%
Courses'for'your'management'teams''
%Airport%&%Station%Management%% % % % Page%11%%Cost%Efficient%Ground%Operations% % % % Page%12%%Ground%&%Ramp%Operations%for%Managers% % % Page%13%%Managing%Ramp%&%Airside%Safety% % % % Page%14%%Safety%Management%&%Performance%Improvement% % Page%15%%
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Aircraft Ground De & Anti Icing courses are provided to cover all levels of De-Icing operatives and management and providesparticipants with the detailed knowledge and skills required to De & Anti-ice an aircraft. The courses cover the basic theories of the
subject including fluids, equipment, weather and aerodynamics. The courses are designed to be compliant with the latest AEArequirements for levels DI-L10 through to DI-L80/80B (not DI-L60).
FLUID APPLICATION & HOLDOVER DE & ANTI ICING CODES ENVIRONMENTAL CONSIDERATIONS LOCAL, COMPANY & CUSTOMER RULES & PROCEDURES CONDITIONS THAT FORM ICE ON AN AIRCRAFT QUALITYCONTROL
STANDARDS, REGULATIONS & RECOMMENDATIONS AIRCRAFT PERFORMANCE EFFECTS OF FROST, ICE, SNOW, SLUSH & FLUIDSMETEOROLOGICAL CONSIDERATIONS TECHNIQUES & CHECKS SAFETY & HUMAN FACTORSEMERGENCY PROCEDURES
GET IN TOUCH
t: (+44) 07533 594701
Note: Topics will depend on respective AEA "Level of Qualification"
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Aircraft Loading Supervision training provides a detailed overview and wide range of associated subjects and provides the toolsrequired to successfully supervise the loading of any aircraft. This type of course is suitable for existing loading staff who may
require additional knowledge or those less experienced who aspire to the supervision role. This course is designed to becompliant with the requirements of IATA AHM 611 and other applicable standards.
PRINCIPLES OR ROOT CAUSE ANALYSISTURNAROUND COORDINATION OVERVIEWCHALLENGES OF A TURNAROUNDCARGO & ULD HANDLINGTIE DOWNS, RESTRAINT & LOAD SPREADINGMANUALS,PROCEDURES & DOCUMENTATION
GET IN TOUCH
t: (+44) 07533 594701
ROLES & RESPONSIBILITIESAIRCRAFT DAMAGE, GROUND SAFETY &REPORTINGDEFINITIONS & ABBREVIATIONSSERVICE LEVEL AGREEMENTS (SLA)COLLABORATIVE DECISION MAKING (A-CDM)OVERVIEWMVT / LDM / CPM MESSAGING
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Aircraft Turnaround Coordination training provides a detailed overview and wide range of associated subjects and provides the toolsrequired to successfully coordinate the turnaround of aircraft. This type of course is suitable for existing staff who may require
additional knowledge or those less experienced who aspire to the role. This course is designed to be compliant with therequirements of IATA AHM 611 and other applicable standards.
AUDITING & QUALITY CONTROLAIRCRAFT DAMAGE & REPORTING DEFINITIONS & ABBREVIATIONS SERVICE LEVEL AGREEMENTS (SLA) COLLABORATIVE DECISION MAKING (A-CDM) MVT / LDM / CPM / PSM / PTM MESSAGING DELAY CODING PRINCIPLES OF ROOT CAUSE ANALYSIS
GET IN TOUCH
t: (+44) 07533 594701
THE ROLE OF A TURNAROUND COORDINATORTURNAROUND PLANNING & PRECISION TIMESCHEDULES CHALLENGES OF A TURNAROUNDBASIC WEIGHT & BALANCE CARGO & ULD HANDLING MANUALS, PROCEDURES & DOCUMENTATION
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The Basic Load Control course provides participants with the detailed knowledge and skills required to plan, calculate and finaliseweight and balance documentation. The course covers the basic theories of flight and balance, an overview of standard Load
Planning & Load Control process and the required documentation. This course is designed to be compliant with the requirements ofIATA AHM 591 and applicable elements of IATA AHM 611.
AIRCRAFT LOCATIONSAIRCRAFT STRUCTURAL LOADING LIMITATIONSLOADING RESTRAINT SYSTEMSDANGEROUS GOODS & SPECIAL LOADSDOCUMENTATION - LIR, LOAD & TRIM SHEET, NOTOCMANUALSMESSAGINGLEGAL/REGULATORY REQUIREMENTS
DEFINITIONSTHEORY OF FLIGHTPRINCIPLES OF BALANCEAIRCRAFT WEIGHTSSTRUCTURAL STRENGTH LIMITSLOAD CONTROL & LOAD LOAD DISTRIBUTIONUNIT LOAD DEVICES (ULD)
GET IN TOUCH
t: (+44) 07533 594701
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The Basic Ground & Ramp Operations course provides a detailed overview of the environment, equipment, roles & responsibilities,documentation and requirements. A variety of additional peripheral subjects are also covered to complete this comprehensive
overview. This course is designed to be compliant with the requirements of IATA AHM 611.
TURNAROUND COORDINATIONBASIC WEIGHT & BALANCECARGO HANDLINGADVERSE WEATHER CONDITIONSSECURITY AWARENESSEMERGENCY RESPONSE PRINCIPLESDOCUMENTATION
GET IN TOUCH
t: (+44) 07533 594701
DEFINITIONS & ABBREVIATIONSAIRCRAFT DAMAGE & SAFE WORKINGPRACTICESCOLLABORATIVE DECISION MAKING (A-CDM)MVT / LDM / CPM / PSM / PSM MESSAGINGDELAY CODINGPRINCIPLES OF ROOT CAUSE ANALYSIS
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Ground Operations Training Courses
Courses'for'your'management'teams'%%
Airport%&%Station%Management%% % % % Page%11%%Cost%Efficient%Ground%Operations% % % % Page%12%%Ground%&%Ramp%Operations%for%Managers% % % Page%13%%Managing%Ramp%&%Airside%Safety% % % % Page%14%%Safety%Management%&%Performance%Improvement% % Page%15%
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This course provides a detailed overview and wide range of associated subjects and provides the tools required to successfullymanage an airport operation. This type of course is suitable for existing managers who may require additional knowledge, those who
aspire to the role or are part of a management development programme.
PRINCIPLES OF ROOT CAUSE ANALYSISCONTINGENCY PLANNINGKEY DOCUMENTATION & MANUALSCOSTING & PRICINGSGHA & SLACOLLABORATIVE DECISION MAKING (A-CDM)ISAGO OVERVIEWTEAM & RESOURCE MANAGEMENT
GET IN TOUCH
t: (+44) 07533 594701
SAFE WORKING PRACTICESROLE OF INDUSTRY AND REGULATORY BODIESAIRCRAFT TURNAROUND OVERVIEWAIRCRAFT DAMAGE , GROUND SAFETY &REPORTINGPERFORMANCE ANALYSIS
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This course provides strategies for management to save costs and improve performance through better understanding of the complexworld of resource, contracts, equipment, subcontracting and outsourcing resulting in better informed decision making and improved
service outcomes for customers.
PERFORMANCE VERSUS SLAQUALITY CONTROLBEST PRACTICES AND SMART HANDLINGSERVICE PROPOSITIONKEY COST ELEMENTS
COST ANALYSISRESOURCE AND EQUIPMENT WHAT OUR CUSTOMERS WANTSGHA & SLACOSTING AN OPERATIONPRICING MODELS & STRATEGIES
GET IN TOUCH
t: (+44) 07533 594701
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This course provides an overview of this environment and answers the most important questions that management and thoseinvolved in ground support activities need to know; what’s going on, why and how do we manage it from a safety and performance
improvement perspective?
AIRCRAFT DAMAGE & SAFETY REPORTINGPRINCIPLES OF HUMAN FACTORS PRINCIPLES OF AIRCRAFT WEIGHT & BALANCEIMPORTANCE OF ON-TIME PERFORMANCE (OTP)THE ROLE OF INDUSTRY AND THE REGULATORSPERFORMANCE MONITORING QUALITY MANAGEMENT & QUALITY CONTROL
PLANNING & PREPARING ROLES & RESPONSIBILITIES EQUIPMENT & INFRASTRUCTURE ARRIVAL & DEPARTURE SEQUENCES SAFE WORKING PRACTICES PERSONAL PROTECTIVE EQUIPMENT (PPE)
GET IN TOUCH
t: (+44) 07533 594701
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The Managing Ramp & Airside Safety course focuses on infrastructure, equipment, personnel and the processes that operate inairside and ramp areas. The course details the "how, what and why" of airside and ramp safety, how risks are assessed and
mitigated and the considerations and requirements that make up a safe operating environment.
HAZARDS ON THE RAMP AIRCRAFT DAMAGE & SAFETY REPORTING PRINCIPLES OF HUMAN FACTORS RISK MANAGEMENT AIRSIDE OVERVIEW FOREIGN OBJECT DEBRIS (FOD) AIRCRAFT TURNAROUND & SERVICING OVERVIEW
GET IN TOUCH
t: (+44) 07533 594701
REGULATORS, INDUSTRY BODIES THE CULTURE OF SAFETY ROLES & RESPONSIBILITIES EQUIPMENT & INFRASTRUCTURE SAFE WORKING PRACTICES PERSONAL PROTECTIVE EQUIPMENT (PPE)
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This course provides an overview of the activities and associated safety requirements required on the ramp and during the aircraftturnaround phase. The course covers the safety basics, the role of regulators and industry bodies as well as understanding who the
key players are and the main activities involved in an aircraft turnaround.
SAFETY REPORTING, INVESTIGATION & AIRCRAFT DAMAGETRAINED & QUALIFIED PERSONNEL CONTINUOUS IMPROVEMENT PRINCIPLES OF HUMAN FACTORS PRINCIPLES OF AIRCRAFT WEIGHT & BALANCE PERFORMANCE MONITORING, ON-TIME PERFORMANCE (OTP)& QUALITY MANAGEMENT
GET IN TOUCH
t: (+44) 07533 594701
PLANNING & PREPARING ROLES & RESPONSIBILITIES AIRCRAFT TURNAROUND OVERVIEW EQUIPMENT & INFRASTRUCTURE ARRIVAL & DEPARTURE SEQUENCES SAFE WORKING PRACTICES PERSONAL PROTECTIVE EQUIPMENT (PPE)
©"Miles"Aviation"©©©sulting"Ltd"201
©"Miles"Aviation"Consulting"Ltd"2015
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