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MONA SCHOOL OF BUSINESS
UNIVERSITY OF THE WEST INDIES
IMPROVING EDUCATIONAL ADMINISTRATION
IN PUBLIC HIGH SCHOOL
FOR
FIELD PROJECT
SB66FH
CANDIDATE # 89-152640
SUBMITTED IN PARTIAL FULLFILLMENT FOR MBA DEGREE IN PUBLIC SECTOR MANAGEMENT
ON MONDAY AUGUST 13, 2001
ACKNOWLEDGEMENTS
The contributions of many are at the heart of this research. I know that it could
not have been completed without their input.
First, I would like to thank my supervisor, Dr. G. Persaud for his assistance and
contribution in making this Research Paper possible.
Secondly, to the administrators, teachers, students and parents/guardians of
Public High Schools – Kingston College, Meadowbrook High, St. Andrew
Technical High, Ardenne High, St. Georges College, Wolmer’s Boys’ and Merl
Grove High – I would like to express my profound appreciation to the responses
made in making the survey questionnaires analytical.
Thanks also to Professor Errol Miller, my previous supervisor, for his
contribution.
Finally, to the staff of The Mona School of Business, University of the West
Indies; for the patience and tolerance, as I embarked on the writing of this
Research Paper.
TABLE OF CONTENTS
PAGE
ABSTRACT i
INRODUCTION iii CHAPTER 1 – LITERATURE REVIEW 1 Heirarchy of Education 1 School-Types 3 The School – A Government Entity 6 School Administration 8 The School Principal 10 Another ‘School’ of Thought 18 CHAPTER 2 – METHOD OF APPROACH AND RESEARCH 22 Method of Approach 22 Research 25 CHAPTER 3 – RESEARCH ANALYSIS 31
Library Collection 31 Ministry Papers 38 Surveys 42
CHAPTER 4 – CONCLUSION AND RECOMMENDATIONS 57
Recommendations 60 BIBLIOGRAPHY 66 APPENDICES 68
ABSTRACT
Development in any given society includes some form of improvement.
Improvement in the educational administration of Public High Schools – a
Level 2 type of school on the ‘educational ladder’ – is of utmost importance if
society’s goal is to be achieved. In Jamaica, the type of Public High Schools
varies from All-Age School to Traditional High School.
The Public High School System is one of government’s not-for-profit (NFP)
organization having Boards of Governance. Administrative management in
Public High Schools include non-exhaustive items like delegation of
responsibilities, succession planning, curriculum administration, political
interference, etc. The Principal, a main stakeholder, has a three-fold task: Role,
Responsibilities, and Functions. Correcting the problem of poor administration
could include (i) Good leadership (ii) Purposeful activity and (iii) Efficiency.
In researching the topic, the following methods were used: Library collections,
Ministry papers, and surveys. Library collection consists of books and
newspaper articles on management and education. The Ministry papers include
i
The Education Act, 1980 and The White Paper on Education. Surveys were
carried out on stakeholders – Principal, Vice Principal, teachers,
parents/guardian and students. Analysis was done on each method.
Finally, a conclusion was done giving rise to recommendations.
ii
INTRODUCTION
Education may be viewed as the panacea for development of any country.
Public High school education plays a part in this development. How this school
system is administered is of utmost importance. Therefore, improving
educational administration in these schools is deemed important to the writer of
this research paper.
To demonstrate that a nation’s future is dependent on a well-managed education
system, he has selected materials from the literature on management and
education that are of direct relevance and interest.
After exploring the literature of the same, to include definitions, school
administration and, the job of the Principal, the writer then describe the method
to be used in obtaining results for the research to be done. This is then analyzed
with a summary conclusion. Finally, recommendations are made based on the
conclusion.
iii
CHAPTER 1
LITERATURE REVIEW
Improvement may be seen as a form of development in any given social structure.
Education is one such structure. Education, as defined by J. S. Farrant in his book
PRINCIPLES AND PRACTICE OF EDUCATION, is the process of learning
to live as a useful and acceptable member of the community. This definition is
useful, as education is not terminal but is continuous as implied by the word
‘process’. In other words, one never stops learning.
Despite the fact that education may be seen as a process, it needs to be developed.
The development of education has a far-reaching effect, and its lack thereof affects
the growth of an entire society.
HEIRARCHY OF EDUCATION
The levels of education is hierarchical in nature says educators, and
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may be viewed as a ladder with three main rungs, as illustrated in Figure 1.
T E R T I A R Y (Level 3)
S E C O N D A R Y (Level 2)
P R I M A R Y (Level 1)
FIGURE 1. The ‘educational ladder’ showing the hierarchy of education.
The lowest is Level 1 (Primary Education), which is followed by Secondary
Education at Level 2, and finally, Level 3 for Tertiary Education students.
From the Figure above, Primary Education is at the base of the ladder with its
broad-based structure. More children are educated worldwide at the Primary or
Elementary Level than at the Secondary Level. The least number of persons
educated at the advanced level are represented at the top of the ladder.
However, for the purpose of this research, emphasis will be placed on the
second rung of the ladder – Secondary Level.
Development is vital for the sustainability of the education system, so the
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management of it is of utmost importance if a society is to achieve its goal at
the highest level possible. Management at the secondary level calls for an
improvement in the way the schools in this level are administered.
SCHOOL-TYPES
In Jamaica, according to the Ministry of Education, Youth and Culture, the
school-types at the secondary level varies. The variation is as follows:
( i ) All – Age School
( ii ) Junior High School
( iii ) New High School
( iv ) Traditional High School
This variation is ranked according to school-type recognition by the society in
general. The least recognized is the All – Age, while the most recognized is the
Traditional High. There should be no difference in school recognition, as this
does not auger well for the secondary education system. That is, stakeholders at
this level will not co-operate fully in the operation of ‘certain’ schools, while
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others would get their undivided attention.
A vast majority of these school-types are publicly owned, with very few in the
Traditional High being private. Some of the privately run schools were taken
over by government recently or, on the verge of becoming public schools.
For secondary education to be accessible to all secondary level students, the
government’s take over bid is good, as more students should be able to gain a
secondary education at an affordable cost.
ALL – AGE / JUNIOR HIGH
The All – Age and Junior High Schools cater for children between the ages of
12- and 15- years. The latter is a new concept of schooling adapted by the
government for students in this age grouping. From observation, there is hardly
much difference between the old and the new concepts, except for a name
change for the institution. For the new concept to be embraced by the populace,
the government should adopt the concept fully like what occurs in the United
States’ Junior High School System.
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NEW / TRADITIONAL HIGH
The New and Traditional High Schools cater for children between 12- and 17-
years. Since the government introduced a Junior High School system, then
instead of the High School concept, they should introduce a Senior High School
concept. This would concentrate on the 15 – 17 year group. Thus, the High
School, whether new or tradition would include both Junior High and Senior
High.
As it exists, the students of those high schools, upon completion at the Grade 11
year, either further their education immediately at the tertiary (Sixth Form /
Community College, College, University1) or seek gainful employment.
The success/failure of a 17-year old high school leaver in the society, depends
on what occurs at the primary and secondary levels of his/her eleven years of
elementary education (6 years of primary and 5 years of secondary). The
foundation years (Grades 1-6) are important but, if this foundation is not built
on during the high school years (Grades 7-11), then the tertiary level will suffer
drastically from a lack of registration of its several programmes that are
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designed to improve the country’s workforce for the future. A lack of
improvement leads to a poor social structure, thereby creating more social
problems and continued under development.
THE SCHOOL – A GOVERNMENT ENTITY
In trying to alleviate this futuristic problem, improvement in the administration
of the public high schools becomes necessary. According to George Steiner,
etal; in their book MANAGEMENT POLICY AND STRATEGY, TEXT,
READINGS AND CASES: The public high school system is one of
government’s not-for-profit (NFP) organization having boards of governance.
These boards, they say, represent the government in the school. Government is
the most dominant institution in society. Steiner etal, further stated that its
policy/strategy making processes literally may mean the difference between life
and death to all public high schools and to each of us personally.
Government is the most dominant institution in any given society and so it can
make and break any system utilizing its influence. The public high school is
certainly no exception, since it is a non-profitable (non-income-generating)
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entity. The rewards of this school system to the society are long term, as its
benefactors would ‘repay’ after five or more years (the duration of their high
school and/or college life).
Steiner etal, reiterate that formulation, implementation evaluation of
policy/strategy are important to the improvement of educational administration
in the public high school system. They further state: ‘Everything having to do
with government and everything the government does is political, for politics is
the art and science of government’.
For improvement in the administration of the public high school, formulation,
implementation and evaluation are indeed necessary tools to use for policy-
making and strategizing. Also, it cannot be overemphasized when it is said that
government is political, and that whatever it is involved in is for political gain.
Peter Drucker (Drucker, 1973b) says ‘in a public service institution, whether
government or voluntary, management must be concerned with 100 percent of
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its constituents.’ The constituent of the public high school system is comprised
of the main stakeholders. These stakeholders include the teachers, parents, and
students.
Management must consider all individuals that affect its operation, and the
public high school system is no exception. The administration (Principals and
Vice Principals) must formulate, implement, and evaluate its planned goals and
strategies based on the involvement of the three main stakeholders in the
system, without which there would be no school.
SCHOOL ADMINISTRATION
According to Steiner etal, administrative management in public high schools
includes the following, which is not exhaustive:
- Delegation of responsibilities
- Succession planning
- Curriculum administration
- Political interference
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- Time management
- Accounting capability
- Begging syndrome
- Shared education cost
- Decentralizing education
- Parent Teachers Association (PTA)
- Management of discipline
- Ethics
- Recruitment
- School supervision (government-administered)
All the above are necessary for the smooth operation of a public school, but
some of them should not be a part of the duties of the school administration.
Political Interference and the Begging Syndrome ought not to be the
responsibility of the Principal and Vice Principal. Political interference or
politicking should not even be mentioned among school administrative duties.
Public high school should be free from this, as it exists to serve the entire
community regardless of political affiliation or persuasion. Even though a
school is a ‘not-for-profit’ entity, the government must take full responsibility
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for its total upkeep.
Administration must not take up their slack of begging. Time is needed to
manage the school and to manage it well, so adopting the begging syndrome is
not good. If the government wants to beg, then it may do so, but allow the
administrators to ‘run’ the school. If an organization wishes to donate to a
school, then by all means the school in question should accept it, but to divert
from the main duty of managing the school by begging, that does not auger well
for school management.
THE SCHOOL PRINCIPAL
Of the three main stakeholders mentioned earlier, the administrative
responsibility of the public high school lies with the teachers, in particular the
Headteacher or Principal.
According to Samuel Goldwin in his book THE SCHOOL PRINCIPAL, the
task of the principal is three-fold, i.e.
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( i ) Role
( ii ) Responsibility
( iii ) Functions
Role
In describing the role, he sees it as both intraorganizational and
extraorganizational. The intraorganizational role of the principal includes
managing the
( a ) administration/main office
( b ) Vice Principal(s)
( c ) ancilliary staff
( d ) teachers
( e ) students
On the contrary, the principal’s extraorganizational role involves the
management of organizations/groups that are not part of the daily routine tasks
of managing the school. Examples of such organizations/groups could be the
PTA and the Community Citizens Association.
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The intraorganizational role is already a great task, so one would have thought
that management of the extraorganizational role would not be a part of the
principal’s portfolio. However, ‘if it is’, according to Goodwin, ‘it should be
headed by parents’. As exists, PTA’s and Citizens Associations are led by
parents and prominent citizens respectively, not Principals.
Responsibilities
Goldwin sees the responsibilities of the Principal as follows:
( a ) Use of time
( b ) Delegated and shared tasks
( c ) Responsibility in perspective
Use of time or the management of time he says, includes
- Office routine
- Supervision of teachers
- Pupils
- Professional meeting
- Public relation
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- Administration of plant
- Business management
- School board
- Canteen
- Transportation
Time management is important to any institution in life, and administration in
public high school is no exception.
With regards to delegated and shared tasks, he said that the principal should be
the individual who delegates responsibilities to all stakeholders in the system.
Also it is his/her added responsibility to determine what is to be shared or not
concerning administration in this school system. That is, for example, the
Principal allows the school treasury to be managed by him/her in collaboration
with the School Bursar.
Where delegation of responsibility of tasks is concerned, the Principal should
not do it alone but, instead work in a collaborative effort with the Ministry of
Education or its representative (Board of Governors). The same effort should
apply to shared tasks.
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Responsibility in perspective, according to Goldwin, refers to middle- and long-
term planning for the particular public high school in question.
There is absolutely nothing wrong with this strategy, but at least, the long-term
planning should engage the will and thought of others, say the stakeholders.
Functions
The functions of the Principal, according to Goldwin, is best explained under
four headings:
1. Develop the education programme
2. Obtain developing personnel
3. School-Community Relations
4. Managing the school
He further sub-divides each of these headings in trying to clarify himself.
1. To develop the education programme, the Principal needs to
- Organize for instruction
- Develop the curriculum
- Evaluate the programme
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- Supervise the programme
In developing the education programme, the terms organize, develop, evaluate
and supervise are indeed necessary if improvement is to occur in administering
the public high school. Development of the education programme in the school
is of utmost importance to not just school managers but all stakeholders.
2. In obtaining developing personnel, the Principal should be directly
involved in
- Teacher selection
- Teacher orientation
- Teacher evaluation
- Teacher growth and development.
This should definitely be followed through as stated by Goldwin, because the
Principal is the chief educator or headteacher in the school, and it is with
him/her the full academic responsibility of the school lies. The Principal must
be made accountable if there is teacher-failure.
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3. The School-Community Relations function of the Principal
- may be defined according to need (donation, student incentives)
- involves factors in the school – community relations programme
(teachers and school image, students and community relations, the
PTA)
The definition and need of the school – community relations are not clear, and
clarity is necessary to analyse it. However, the involved factors in the relations
programme are necessary to the improvement of administration performance in
public high schools. Teachers and school image need to be considered
seriously, as the wider community’s focus is only on the students and their
relations to the community and not on the teachers. Ip so facto, the focus
should be more or less equally emphasized on both teachers and students as the
both affect the community.
4. Managing the school as a function of the Principal involves
- Student personnel (discipline, guidance and counseling, drop outs,
poor attendance, student-teacher relation, student activities, changing
enrollments, slow learner, college/university admissions, pupil
reporting, special programmes and activities, data collection)
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- Finance and business
- Auxilliary services (library, health, transportation)
- Principal and school management itself.
The management function of the Principal to include not only the students but
finance and business is an excellent approach to the improvement of
administration in the public high school system. Accountability of
Principal/Administration ought not to be for student personnel only, but other
factors that affect the smooth operation of the school system, of which finance
and business are important elements. The fact is, a school cannot operate
effectively without proper financial management, and a school is really a
business institution that promotes learning.
Auxilliary services ought to be a function of the Principal’s management focus;
but what does Goldwin mean by ‘Principal and school management itself’ as a
function of the Principal’s management style/focus? It appears to be
contradictory.
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ANOTHER ‘SCHOOL’ OF THOUGHT
In trying to correct the problem of poor administration in the public high school
system, another scholar, J. S. Farrant, in his book PRINCIPLES AND
PRACTICE OF EDUCATION, suggests three things that should be utilized
for a successful school.
They are
1. Good leadership
2. Purposeful activity
3. Efficiency
If the Principal/Vice Principal can achieve these things the school will run well
and will have a good chance of achieving its educational purpose. But school
must never become an end in itself. It cannot produce learning anymore than
oil can make a bicycle move. Its purpose is to make things run smoothly and
make the best use of the effort expended.
Good school administrators must possess high qualities of leadership, because,
like a generals, they cannot win the battle by themselves, but only by inspiring
those with whom they serve. Leadership, like authority, does not come readily
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to the persons who grab for it. But it comes with knowledge and experience
and an understanding of people and human relationships. There is no happier
relationship between human partners than when one willingly accepts the
leadership and authority of another, who in turn, wholeheartedly seeks the best
for both. The test for the administrators’ leadership is to be found in the quality
of the personal relationships in the school and the extent to which they have
forged the staff into a united team.
If the happy relationships within a school depend largely on the leadership of
the Principal/Vice Principal, the technical efficiency depends largely on the
effectiveness of the school, which, in turn, is the dependent on the
administrators’ ability to plan the school programme of activities, supervise its
practice and analyse and assess its results.
Good supervision requires knowledge and experience and the ability to
demonstrate practical processes when required. The administrators must
adequately supervise the work of the teachers, but must avoid over-supervising.
Good supervision is neither too strict nor too slack and varies according to the
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need for help and guidance.
Only by constantly studying the results of the teaching in the school (and this
does not mean only the examination results) can the administrators properly
assess how nearly the school is providing a sound education. Assessment
requires accurate information that cannot be gained by remaining remote and
aloof. It needs persons who know the staff, the students and the jobs intimately
by being in touch with them all the time. On the administrator(s) assessment(s)
will depend what changes are made in the organization and teaching in the
school. Such changes should only be made when there is a clear need.
Administrators have responsibilities beyond the confines of the school, for they
are responsible not only to their employer (Ministry of Education) but, to the
public and, in particular to the community that the school serves. By their
activities, enthusiasm and tact they must forge links with the community that
will make the school wanted. Only when there is this relationship can the
school play one of its most important functions, namely, an extension of the
community’s traditional system of training the young for adulthood. From time
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to time therefore, administrators must step back and look at themselves and
their school and determine how closely they are achieving what they set out to
do.
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CHAPTER 2
METHOD OF APPROACH AND RESEARCH
Preparing adolescents for adulthood educationally is the responsibility of all
stakeholders in the public high school system but, to these young people, the
teachers tend to be the most important stakeholder. The Headteacher/Principal
and Vice Principal play major roles among the teachers; that of leading or
managing. Improvement of this task is vital to the success of an educational
institution, and subsequently to the success of young people, all things being
equal.
METHOD OF APPROACH
In trying to improve management in the public high school, the writer would
utilize library collection, Ministry papers and surveys.
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LIBRARY COLLECTION
The collection would include books, periodicals, magazines and newspaper
articles. The books are texts on education, inclusive of the management of it.
Reference will also be made to management texts in general. Weekly and/or
monthly magazines will also be explored on the topic under review to aid in the
determination of the solution to the improvement of management in education.
Magazines on education and on management will also be utilized. Both the
periodicals and the magazines will be local issues (if available) and
regional/international issues.
Education articles, with specific reference to the management of education, will
be sourced from local, regional, and international tabloids. These newspapers
will be referred to, as it would allow the writer to see the issue of management
in education in a contemporary manner. That is, it’s current and ongoing.
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MINISTRY PAPERS
These papers would be drawn from the Ministry of Education, Youth and
Culture. The main ones that will be focused on however, includes the:
( i ) Education Act (The Education Regulations)
( ii ) White Paper (formerly the Green Paper) on Education.
The Education Act to be utilized is The Education Regulations, 1980 (the latest
gazetted publication of the Act on Education). Sections relevant to the issue
under review will be cited in order to determine the improvement in the
management of education, especially in the public high school.
The 2001 White Paper on Education (formerly the 2000 Green Paper) will also
be explored, with emphasis on management in education.
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SURVEYS
Among the variety of survey methods (questionnaires, interviews, observations,
etc.), the writer will focus on the questionnaire. Questions will be asked of the
various stakeholders in the public high school education system. Their opinions
will be sought in order to determine the outcome of the improvement of
management in the system. The choice of participants will be done randomly.
RESEARCH
In addition to the texts on education referred to in the previous chapter,
different writers shared views on the topic under review.
Management, as defined by J. Stoner and R. Freeman in their book
MANAGEMENT, is the process of planning, organizing, leading and
controlling the work of organization members and of using all available
organizational resources to reach stated organizational goals. The public high
school administrator (Principal/Vice Principal) as managers of an organization
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(the school) ought to reflect all aspects of this definition.
Planning in schools by school administrators should include courses of action
that are established to achieve the institutions’ desired goals. The achievement
of such goals is totally dependent on proper planning. Poor planning leads to
unachieved objectives, thereby defeating the purpose of good management.
Organizing, in the context of the public high school system, may be seen as the
collaboration of both the supervisor (administrator) and the supervised (teachers
and students) in making the effort to achieve the institution’s stated objectives.
The organizing or the coming together of these parties is integral to the success
of improved management in the public high school.
Leading involves directing and influencing task-related activities of a group.
The leader in the public high school is the administrator. This individual, in
leading, should ensure that these task-related activities must be performed
effectively for the improvement of educational administration.
Controlling, according to Stoner and Freeman, is the process of ensuring that
actual activities conform to planned activities. In the public high school
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system, these activities are task-related that must be adhered to in meeting the
required objectives of the school to facilitate the improvement of
administration.
Education – the process of learning to live as a useful and acceptable member
of the community – brings together different people or stakeholders. The
coming together of people describes a social setting or broadly speaking, a
society. This society consists of humans who form part of the resource of a task
environment. This gives rise to Human Resource Management (HRM).
However, HRM – the management function that deals with recruitment,
placement, training and development of organization members – will not be
viewed within the ambit of its definition only, but from the management of
stakeholders as resources to the public high school system as a way of
improvement in administration.
The improvement in administration may begin with the administrator.
Recruitment of the ‘right’ Principal/Vice Principal by the School Board is a
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difficult decision, as sometimes the interviewee for the post, when selected,
turns out to be the incorrect choice in the long run. The management style may
not be in accordance with the board of management, and therefore deemed unfit
for the position.
However, this may not be so, as with training and development, the
administrator would show signs of improvement, which may be utilized, in
managing subordinates in the system. This, if continued, would lead to an
improvement in administration in the public high school.
The recruitment and placement of teachers in the public high school by the
Principal/Vice Principal is also important to the improvement of school
management. When conducting the interview for teacher placement in the
school, the administrator must focus on the quality of the teacher been
recruited. Such quality does not hinge on academic qualification only, but on
personality, deportment, mannerisms, to mention a few.
Having recruited and placed the teacher in the position, the job of the good
administrator has just begun. That is to say, follow-up, in terms of training and
development continuously, should be the focus at all times if improvement in
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administration is to be a reality.
In the public high school system of Jamaica, administrators have no control
over the recruitment and placement of students in their schools. The processes
of recruitment and placement is administered by the Ministry of Education
through its primary school exit examination now called the Grade Six
Achievement Test (GSAT), which replaced the 40 year old Common Entrance
Examination (CEE) in 1999.
However, once the students have been placed, then continuous training and
development ought to be the focus of the school. This type of training and
development is called secondary education, with the bulk of its responsibility
been undertaken by the two stakeholders highlighted above, (administrators and
teachers). Offering a sound education to these students throughout their five
years of schooling is a reason for improvement in administration of the system.
To ensure complete improvement in educational administration, the parents
should participate as a stakeholder. They should relate to the school at all
times, be it good or bad. For the holistic education of a child, the parent,
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teacher (including administrator) and student must have a common
understanding of the child/student purpose of secondary education. For
effective management of the school system to occur, no two stakeholders must
decide for the student’s welfare. The decision must be made by all involved i.e.
the teacher, the parent(s), and the student/child himself/herself.
The PTA, in assisting parents, could be involved in the training and
development of parental skills, which are not exhaustive. In so doing, parents
will be better able to relate, not only to the teachers, but also to their charges.
The skills of Management and Human Resource Management have a bearing on
the improvement of administration in the public high school. The subsequent
chapters will unfold this in a more detailed manner.
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CHAPTER 3
RESEARCH ANALYSIS
LIBRARY COLLECTION
For administration to be improved in the public high school, one must address
the administrator’s style of management for its suitability in a changing society.
LEADERSHIP
Ralph M. Stodgill, a management researcher, has pointed out that “ there are
almost as many different definitions of leadership as there are persons who have
attempted to define the concept”. He defined managerial leadership as the
process of directing and influencing the task-related activities of group
members, similar to Stoner and Freeman in their book MANAGEMENT.
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Leadership, according to Stodgill, involves
- other people
- an unequal distribution of power
- the ability to use the different forms of power to influence followers’
behaviours
Other people, in the public high school system, refers to the stakeholders
discussed earlier. The Ministry, through its school board, is the leader for the
Principal/Vice Principal, while the Principal/Vice Principal in turn, leads the
teachers and students, and by extension, the PTA. By their willingness to
accept directives from their respective leader, the sub-ordinates help to define
the leader’s status, making the leadership process possible.
An unequal distribution of power between superiors and sub-ordinates in the
system under review allows superiority to reign. However, subordinates are not
powerless, as they can do and shape group activities in a variety of ways. Still,
the leader will usually have more power. Power in reward, power to coerce,
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legitimate power, referent power, and power of expertise, are just some ways in
which the leader proves that he is powerful.
The leader can now use these different forms of power to influence followers’
behaviours in a number of ways. For example, the Principal may influence his
teachers to make sacrifice for the good of the students.
The view that leaders are born, not made, is still popular among laypersons,
though not among professional researchers. In searching for measurable
leadership traits, researchers have
1. compared the traits of those who emerged as leaders with the traits of
those who did not, and
2. compared the traits of effective leaders with those of ineffective
leaders.
To a certain extent, both sets of research proved somewhat successful, but the
behavioural approach to leadership tends to be of a contemporary nature.
Instead of trying to figure out what effective leaders were, researchers tried to
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determine what effective leaders did – how they delegated tasks, how they
communicated with and tried to motivate their subordinates, how they carried
out their tasks, and so on. Unlike traits, behaviors can be learned, so it followed
that individuals trained in appropriate leadership behaviours would be able to
lead more effectively.
To operate effectively, a group needed someone to perform two major
functions: ‘task-related’ and ‘group-maintenance’. An individual who is able to
perform both roles successfully would obviously be an especially effective
leader.
These two leadership functions tend to be expressed in two different leadership
styles. Managers/Administrators who have a task-oriented style closely
supervise employees to be sure the task is performed satisfactorily. Getting the
job done is more important to them than employee’s growth or personal
satisfaction. Administrators/Managers with an employee-oriented (group-
maintenance) style try to motivate rather than control subordinates. They seek
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35
friendly, trusting and respectful relationships with employees, who are often
allowed to participate in decisions that affect them.
ACCOUNTABILITY AND EVALUATION
‘Reform movements have focused on the issues of governance of school
systems and schools, supervision of teachers and accountability, which usually
encompasses teacher evaluation’ says Professor Errol Miller in his article
Teacher Development in the Caribbean. School governance plays an integral
role in school administration. Governance involves participation, decision-
making by not just those who governed but those who are governed as well.
School governance therefore should involve all teachers, not only the senior
ones but classroom teachers also.
The issues of accountability and evaluation should form part of governance
especially school governance. According to Miller, there has been quite a bit of
discussion about these issues but not much has been introduced which departs
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36
from the traditional patterns related to ad hoc assessments done by education
officers and project assessment teams. However, says Professor Miller, in 1994
the Professional Development Unit (PDU) of Jamaica’s Ministry of Education
introduced its School Based Principal and Teacher Assessment Programme.
The main purpose of the appraisal is teacher development.
The School Incentive Programme is another evaluative-type programme
conducted by the Ministry of Education. This programme is conducted on a
regional basis where regions establish evaluative teams consisting of Principals
and teachers of other regions and Education Officers. These teams visit schools
to examine records, inspect building and observe school and classroom
practices.
ANALYSIS
Leadership, accountability and evaluation are but three of the tools required by
public high school administrators.
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37
Leadership is important, as without it there can be no direction of any group. In
other words, without a leader, there exists no followers. Without a
Headteacher/Principal, there can be no teachers and no students in a public high
school. The Principal as leader in the school is vital as without him there would
be no exercise of power and no wave of influence. Power and influence are
important, as they help in the improvement of the leadership process that is vital
to improving educational administration.
Accountability – the responsibility of one’s own actions – is also a significant
member of the 3-member management tool kit. To the public high school
administrator, this is a very important factor in the management of the school.
He is accountable to several stakeholders in the education system such as the
Ministry of Education, the School Board, the teachers, the students, parents and
the community (both the local and wider). Whenever something goes wrong,
the ultimate blame lies with the Principal. Likewise, if the school is exalted, the
Principal is to be praised.
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38
Evaluation is a necessary management tool, as it allows a manager to be able to
assess the objectives set. The public high school administrator sets various
objectives for the students, teachers, and the school itself at the start of a period;
be it a term, a year, two years or five years. To test if these objectives are met
at the end of the required period, evaluation is done. These may take the form
of tests/examinations for students or evaluation assessments for teachers. If the
outcome is favourable, then the Principal as leader would have been successful
as an administrator. If not, then a scope for improvement would be devised.
MINISTRY PAPERS
THE EDUCATION ACT, 1980
This is the legal document of Jamaica’s education system, be it public or private
(independent). It is the Code of Regulations that guides all stakeholders in the
education sector. Sections 89, 90 and 91 of the Act (see Appendices) speak to
the responsibilities of the administrator, with direct reference made to the Board
of Management of which the Principal is a member.
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39
THE WHITE PAPER ON EDUCATION
Successive governments of Jamaica, since the 1962 Independence, have
embarked on 5-year plans for the education system of the country. The White
Paper (formerly the Green Paper) on education is one of these types of plans
being proposed by the current government. With globalization being a reality,
the government sees education and training as the path for development. In its
commitment to the process of education it says ‘Education must be not only
better but different’.
It sees education as
- A partnership agreement between all stakeholders at the national and
community levels
- Needing efficient management.
It reiterates that Boards of Management of public educational institutions are
agents of the Ministry of Education (that arm of government that deals
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40
specifically with the process). These Boards represent a critical interface
between the state and the school community.
The government further stated that the system would be performance-driven
and results-oriented. In so doing, they will ensure that
- Performance evaluation instruments be standardized broadly, and be
used as part of the process of improving teacher performance and
school effectiveness
- School Boards are regularly and appropriately informed about
assessments of school performance, Principal performance, and
teacher performance
- Systems of accountability and performance management improve
performance and win public confidence and trust
- New administrators (Principals and Vice Principals) as well as those
administrators in new posts be engaged in contracts which will be
performance-related
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41
- Principals and teachers are required to prepare, provide and use the
required data as something which both contributes to performance
management and to facilitate national policy development, planning
and operations
- The Ministry publishes relevant information about school
performance.
ANALYSIS
It is within the jurisdiction of any government to plan and pursue its plans for
the education system of the country that it governs. The Education Act, 1980,
Section 89 (2) that refers to Section 89 (1) (e) speaks to the delegated
responsibility of the Principal (see Appendix I). This allows the Principal, as
administrator, to be able to exercise power in leadership. In general, as a
member of the Board of Management, the Principal, with the permission of the
Board, can behave in accordance with Sections 89 – 91 of the Act that speaks to
the Board of Management of public education institutions. This is good, as
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42
not only power in leadership can be utilized, but all aspects of management in
education, which if adapted properly and followed through correctly, would
enhance the education system; thereby allowing for improvement in educational
administration in the public high school.
Referring to the White Paper on Education, the proposals put forward by the
government appears to be adequate. They should be adaptable on the platform
of globalization as the government seeks to promote development through
education and training.
SURVEYS
In obtaining stakeholders’ feel as to the management of public high school, a
random survey was done. The participants include Principals, Vice Principals,
teachers, students and parents, all of whom are involved in some way with the
public high school system.
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43
Questions 1-2 of each of the four types of questionnaires were not measured, as
they are personal. However, in grouping the respondents, question 2 was used
for each. The measurable questions are 3 and upward, (see Appendices for
sample of questionnaires). Each of the measurable questions were weighted as
follows:
RESPONSE WEIGHTS
Never / Below average 1
Sometimes / Average 2
Always / Above average 3
The responses were measured in groups, with an overall measurement for each
of the four stakeholders.
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44
Administrator (less than 1 year) Administrator (1-3 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 2, 3 2.50 3 2, 3 2.50
4 2, 1 1.50 4 2, 2 2.00
5 1, 1 1.00 5 2, 2 2.00
6 - - - 6 3, 3 3.00
7 3, 1 2.00 7 2, 2 2.00
8 2, 1 1.50 8 2, 2 2.00
9 2, 3 2.50 9 3, 3 3.00
Table 1 Table 2
In Table 1 administrators tend to enjoy their job thinking that their style of
management is above average. This is evident in the 2.50 group average
obtained in the survey. However, they did not get the opportunity to alter their
roles (1.00 group average).
In Table 2 the administrators also rate their management style high (3.00
average) as well as being successful in changes in their roles (3.00 average).
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45
Administrator (3-10 years) Administrator (0ver 10 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 3, 2, 2, 3 2.50 3 3, 2 2.50
4 2, 3, 3, 1 2.25 4 1, 3 2.00
5 2, 3, 3, 2 2.50 5 2, 3 2.50
6 2, 3, 2, 3 2.50 6 2, 2 2.00
7 2, 3, 3, 1 2.25 7 1, 3 2.00
8 2, 3, 2, 1 2.00 8 1, 3 2.00
9 2, 3, 2, 3 2.50 9 3, 3 3.00
Table 3 Table 4
In Table 3 the administrators’ lowest score of 2.00 average says that they would
encourage their counterparts in other schools to be involved in role changing
sometimes. It must be noted that this experienced group of administrators did
not display a maximum rating of 3.00.
Contrary to the administrators of Table 3, the more experienced leaders of
Table 4 score a 3.00 average rating of their management style. Significantly
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46
though they score more than one 2.00 average (their lowest score).
Administrator (Overall average)
Question Overall Weighted Average
3 2.50
4 2.00
5 2.00
6 2.50
7 2.10
8 1.90
9 2.70
Table 5
In Table 5 the overall average of the administrators ranges from a low of 1.90 to
a high of 2.70. Most administrators would not encourage their counterparts in
other schools to change their roles (1.90 average). However, with an average
score of nearly 3.00 (2.70 exactly), they think that their management style is
above average.
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47
Teacher (less than 1 year) Teacher (1 – 3 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 2 - 3 2, 3, 2 2.30
4 2 - 4 3, 2, 2 2.30
5 2 - 5 2, 2, 2 2.00
6 2 - 6 2, 2, 2 2.00
7 2 - 7 2, 2, 2 2.00
8 2 - 8 2, 2, 2 2.00
9 2 - < Subject> 9 2, 3, 3 2.40
10 2 - < Form > 10 2, 2, - 2.40
Table 6 Table 7
With only one member of Table 6, group comparisons cannot be made, so no
analysis is possible.
The average responses from the group of classroom administrators of Table 7
showed no significant range (2.00 – 2.00), with no outstanding average
responses.
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48
Teacher (3 – 10 years) Teacher (over 10 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 2, 2, 3 2.30 3 3,3,2,2,-,3,2,3 2.60
4 3, 2, 2 2.30 4 2,2,2,3,2,2,2,2 2.10
5 2, 1, 2 1.70 5 2,2,2,2,2,2,2,3 2.10
6 2, -, 3 2.50 6 3,2,2,2,2,2,2,2 2.10
7 1, 2, 2 1.70 7 2,2,-,2,1,1,2,- 1.70
8 3, 2, 2 2.30 8 2,2,2,2,2,2,2,3 2.10
9 3, 3, 3 3.00 < Subject > 9 3,3,3,2,3,3,3,- 2.90
10 3, 2, 3 2.70 < Form > 10 -,3,-,3,3,2,2,- 2.60
Table 8 Table 9
In Table 8, this group of experienced classroom administrators rate their style of
management as Form Teachers and Subject Teachers as above average (3.00 –
Subject Teacher and 2.70 – Form Teacher).
Table 9 shows the more experienced classroom administrators ratings ranging
from a low of 1.70 to a high of 2.90. They would not allow their immediate
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49
supervisors (Co-ordinators/Heads of Department) to advise the school
administrators to change their particular role of classroom management. On the
contrary, they rate their classroom management as a Subject/Form Teacher as
above average (2.60 – 2.90).
Teacher (Overall Average)
Question Overall Weighted Average
3 2.40
4 2.20
5 2.00
6 2.10
7 1.80
8 2.10
9 2.80
10 2.50
Table 10
The overall average of these classroom administrators shown in Table 10 ranges
from 1.80 to 2.80. They don’t think that they should encourage their immediate
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50
supervisors to allow the school administrators to effect any changes in their
classroom management. On the contrary, they are comfortable with their
subject management and form management styles with an average score
ranging from 2.50 – 2.80.
Parents/Guardian (less than 1 year) Parents/Guardian (1 – 3 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 2, 2, 2 2.00 3 3,3,2,2,3,2 2.50
4 1, 2, 2 1.70 4 2,3,2,2,3,2 2.30
5 3, 2, 2 2.70 5 3,2,2,2,2,2 2.20
6 1, 1, 1 1.00 6 1,2,1,1,1,1 1.20
7 1, 2, 2 1.70 7 1,2,2,2,2,3 2.00
8 1, 1, 1 1.00 8 1,1,1,1,1,1 1.00
9 1, 2, 1 1.30 9 2,2,2,2,2,2 2.00
10 3, 2, 2 2.30 10 3,2,2,2,2,2 2.20
Table 11 Table 12
Table 11 showing the parents/guardian of students in Grade 7 (1st year of Public
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51
High School) rate the management style of teachers/administrators in the range
1.00 – 2.70. The lower range highlights these respondents negligence in
questioning the style of management of the school/classroom administrators.
They, however, appreciate these administrators management style by scoring an
average of 2.70.
The parents/guardian in the group shown in Table 12 whose children/wards
have attained at most the Grade 9 Level in the Public High School, have a low
of 1.00 average and a high 2.50. The low range indicates that they have never
confronted their children’s administrators about their management style. At the
higher range of 2.50, this tells that they speak with the administrators
frequently.
Table 13 below showing the parents/guardian of senior students (Grades 10-11)
had a rating average from 1.00 – 3.00. The low range indicates that they do not
confront the management style of the teachers/administrators while the high
average of 3.00 says that they always desire a change in the management style
of the schools’ leadership. They are not comfortable with mediocre
management. ..Pg// 52
52
Parents/Guardian (3 – 5 years) Parents/Guardian (Over 5 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 2, 3 2.50 3 3, 3, 3, 3 3.00
4 1, 3 2.00 4 3, 3, 3, 3 3.00
5 1, 2 1.50 5 3, 2, 3, 3 2.75
6 3, 2 2.50 6 1, 2, 1, 1 1.25
7 3, 3 3.00 7 2, 2, 1, 1 1.50
8 1, 1 1.00 8 1, 2, 1, 1 1.25
9 1, 2 1.50 9 2, 2, 1, 2 1.75
10 1, 2 1.50 10 2, 2, 3, 2 2.25
Table 13 Table 14
Table 14 displays experienced parents/guardian with the schools –
children/wards have attained 6th Form – showed an average rating that ranges
between 1.25 and 3.00. At the lower end (1.25), they never question the
teachers’ management style. At the higher range (3.00), they feel comfortable
when speaking with the teachers.
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53
Parents/Guardian (Overall Average)
Question Overall Weighted Average
3 2.50
4 2.30
5 2.30
6 1.30
7 1.90
8 1.10
9 1.70
10 2.10
Table 15
From Table 15, the range of averages among the parents/guardian is 1.10 –
2.50. Most parents/guardian never confront the teachers/administrators about
their style of management, as depicted by a low of 1.10. They speak with the
teachers/administrators always (2.50 to be exact).
In Table 16 below, the Grade 7 (1st year) students tend not to want to see a
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change in the management of their classes nor school (as displayed by a low of
1.50 average). However, surprisingly, this young group has no maximum
(3.00) average.
Students (less than 1 year) Students (1 – 3 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 2, 2 2.00 3 3, 2, 2, 3 2.50
4 2, 2 2.00 4 2, 1, 2, 2 1.75
5 3, 2 2.50 5 2, 3, 2, 3 2.50
6 3, 2 2.50 6 3, 3, 2, 3 2.75
7 1, 2 1.50 7 3, 1, 2, 1 1.75
8 1, 2 1.50 8 3, 1, 2, 1 1.75
9 3, 2 2.50 9 2, 3, 2, 3 2.50
10 3, 2 2.50 10 3, 3, 2, 3 2.75
Table 16 Table 17
The students up to Grade 9 Level have a high average of 2.75 in rating the
management style of their teachers/administrators as shown in Table 17.
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Students (3 – 5 years) Students (over 5 years)
Question Weighted Group Question Weighted Group
Response Average Response Average
3 2, 2, 2, 2 2.00 3 3, 2, 3, 2 2.50
4 2, 3, 2, 1 2.00 4 2, 2, 3, 2 2.25
5 2, 3, 2, 2 2.25 5 2, 2, 2, 2 2.00
6 2, 3, 2, 2 2.25 6 2, 2, 2, 2 2.00
7 2, 1, 2, 3 2.00 7 3, 2, 2, 3 2.50
8 2, 1, 3, 3 2.25 8 3, 2, 2, 3 2.50
9 2, 3, 2, 1 2.00 9 2, 2, 3, 2 2.25
10 2, 3, 2, 1 2.00 10 2, 2, 2, 2 2.00
Table 18 Table 19
The senior students, as depicted by Table 18, rate their teachers/administrators
management style between the ranges of 2.00 and 2.25. This is almost average
– nothing of significance.
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56
Table 19 showing the 6th Form students’ rating is somewhat similar to the rating
given by the senior students (2.00 – 2.50). Again, there is nothing of great
significance.
Students (Overall Average)
Question Overall Weighted Average
3 2.30
4 2.00
5 2.30
6 2.40
7 2.00
8 2.10
9 2.30
10 2.30
Table 20
The students of the Public High School rate their teachers/administrators
management style between 2.00 and 2.40 (Table 20). This rating is slightly
‘above’ average. Similar to Tables 18 and 19, there is nothing of significance
to speak to in Table 20. ..Pg// 57
CHAPTER 4
CONCLUSION AND RECOMMENDATIONS
Improvement in the educational administration of Public High School requires
good leadership with its power and influence. The influential behaviour of
school administrators can be very powerful as it helps in directing subordinates
(teachers and students) in the path to take. Power is unequally distributed
between superiors and subordinates, but subordinates need to feel that they are
not powerless, and that they can exercise their power in various ways.
However, superiors still have more power.
The behavioural approach to leadership is contemporary with effective leaders
at the core. Effective operations can be ‘task-related’ and ‘group-maintenance’.
These two leadership functions can be portrayed by two different styles of
leadership. The former emphasized a close supervision of employees in
satisfactory task performance – the work is more important than the worker.
The latter, on the other hand, displays emphasis on the worker and the workers’
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interest and welfare – a friendly, trusting and respectful atmosphere prevails.
School Governance, which includes accountability and evaluation, is key to the
improvement of educational administration. It involves participation in
decision-making by the governed, not just by those who govern. The PDU of
the Ministry of Education, in showing signs of its involvement in accountability
and evaluation, introduced in 1994, its School Based Principal and Teacher
Appraisal Programme. Its main purpose is to appraise teacher development.
Another evaluative-type of programme conducted by the Ministry is the School
Incentive Programme. It aims to assess schools and school practices.
The government addresses the issue of education through its Ministry Papers –
The Education Act and The White Paper on Education. Sections 89-91 of the
former speak to the responsibilities of administrators via the Board of
Governors.
Currently, the government is embarking on a review of the education system, so
it has tabled in Parliament its white paper on Education. This Paper seeks to
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address several issues in the education sector, inclusive of the administration of
schools. Here, its focus will be on performance and its effect on Principals and
their schools. Principals and teachers will be required to prepare, provide and
use required data as something which both contributes to performance
management and to facilitate national policy development, planning and
operations.
All stakeholders in the sector have an impact on the education system, so their
feedback is necessary if improvement is to become a reality. The Principal,
Vice Principal, teachers, students and parents/guardian all have an effect on the
daily operations of the school, so their input is very important.
In the survey done, involving these stakeholders, a summary of the results
obtained is as follows:
- The administrators (Principals and Vice Principals) themselves are
satisfied with their style of management and performance.
- The teachers believe that the administrators should not effect any
changes to their roles as classroom teachers, as they also think that
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they are doing a good job in performing their duties.
- The parents/guardian seem to be comfortable with the style of
management of the schools’ administrators as they do not confront
them about it, seeing that they hold frequent talks with them.
- The students, however, do not show great appreciation for their
teachers/administrators leadership style as they see it as simply
average from the survey done.
RECOMMENDATIONS
Improving educational administration in Public High Schools has become a
necessity with the changing trends in a globalized world. The management
style in the teaching-learning environment at the secondary education level
must improve to enable individuals to function at least at this elementary level
in the world of globalization aided by technology. But, what has been done to
effect this improvement? Who is responsible to cause the improvement to
occur? These and more questions need to be answered if improvement in
educational administration in the Public High School is to become a reality.
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61
Management of the education system, accountability, and trust are but three of
the basic steps that must be considered for this improvement to occur.
The authorities must monitor the education system closely. These include the
government (Ministry of Education) and the Schools’ Boards of Governors. In
monitoring, the Ministry through its officers (Education Officers), should make
monthly checks on schools. In so doing, it would be in a better position to
make adequate decisions concerning the proper management of the schools.
The Board of Governors can do weekly checks in order to keep a tab on the
routine operation by the administration. By doing this, the Board would be in a
better position to share with the school’s administrators, the performance level,
and suggest ways to improve or enhance administrative duties.
These regular checks would allow administrators to always be mindful of their
management skills, knowing that the authorities are constantly monitoring
them. This would enable them to improve in their administrative duties at all
times.
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62
Therefore, with the constant input of the authorities, causing the administrators
to always want to improve, improvement in educational administration in the
Public High School would become a reality.
Accountability has become a buzzword in Public Sector Management in recent
times. But, is it of necessity to the education system? Not just accountability
should be encouraged, but tighter accountability. This should be practiced at all
stages in the system. The school administrators should be accountable to the
Board of Governors. The Board, in turn, should be accountable to the
government (Ministry of Education). The government must be accountable to
the citizens of the country. So, if there is a breakdown, then all parties involved
should be made responsible; as ‘a chain is as strong as its weakest link’.
Systems of tighter accountability should be put in place where constant
reportability must be done weekly, monthly and termly (every four months).
With this tighter accountability, improvement in educational administration in
the Public High School would become a reality.
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63
A third basic step to enable improvement in administration is trust. Low trust is
evident in the education system. This is so because of the weak accountability
existing that results from the fear of job losses, where applicable. The
relationship that captures this low trust system is the Principal-teacher
connection. The teachers tend to make the task of the administrator difficult at
times, as he is viewed as the master in a slave-master relationship. With a
difficult task, comes poor administration.
To improve this, a climate of high trust must exist. This may be achieved
through harmonious relationships between varying parties. The administrator,
for example, should aim to create a worry-free climate among his staff by
allowing them to participate in the decision-making of the school. The staff, on
the other hand, should participate freely by responding positively to the gesture.
This type of communication not only fosters nor build trust but, eventually
cause an improvement in educational administration in the Public High School
a reality.
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64
In addition to the three basic steps mentioned, evaluation or performance
appraisal is yet another step to be considered in the improvement of educational
administration. Performance Appraisal has been the measurement tool used by
the business sector in their evaluation process, but can it be adapted to the
education sector? Is this the way to measure the performance of educators, in
particular Public High School administrators?
The business entity has long being assessing their employees by appraising their
performance. This appraisal is tied to awards. These awards include increase
in remuneration, additional fringe benefits, recognition by way of awards
functions, and the popular ‘employee of the quarter’ and ‘employee of the
year’.
The Ministry of Education, through its White Paper on Education, has
suggested its willingness to evaluate performance by standardizing the
instruments that are currently being used to measure teacher performance as a
means of improving school effectiveness. It further reiterates that
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65
administrators will be hired on contracts, and that these will be performance
related. So, if the administrator does not perform effectively, based on the
Ministry’s criteria, then he will not be re-hired. This is good, but interim
measures should be put in place to award administrators. Re-hiring may mean
increase in remuneration and obtaining additional benefits, but what of interim
awards like recognition for good work during the contract period, especially for
those administrators who will not be eligible for contract renewal.
Finally, the job of improving educational administration in Public High Schools
is a difficult one, which must be carefully considered when being administered.
There is no right way to carry out this task, but knowing what to utilize in
performing the task is of utmost importance. Improvement in administration at
this level of the education system ought to be a priority as it paves the way for a
young person’s future which he hopes to pursue at the next level, in order to
contribute to the development of the society.
BIBLIOGRAPHY
FARRANT, J. S. PRINCIPLES AND PRACTICE OF
EDUCATION, Western Printing Services Ltd.,
Bristol, England (1974).
GOLDWIN, Samuel THE SCHOOL PRINCIPAL, McMillan Education
Ltd., New Hampshire (1985)
McNIE, Bob, etal. HEADTEACHER MANAGEMENT TRAINING
AND THE DEVELOPMENT OF SUPPORT
MATERIALS: A PLANNING OVERVIEW,
Publisher: McMillan Education Ltd., London (1991)
MILLER, Errol TEACHER DEVELOPMENT IN THE
CARRIBEAN (unpublished)
66
MINISTRY OF
EDUCATION, Jamaica THE EDUCATION ACT, 1980, Printed by The
Government Printing Office, Kingston, Jamaica
(1980)
MINISTRY OF
EDUCATION AND
CULTURE, Jamaica THE WHITE PAPER ON EDUCATION (2001)
STEINER, George, etal. MANAGEMENT POLICY AND STRATEGY
TEXT, READINGS AND CASES, McMillan
Publishing Co. Inc. New York (1977)
STONER, J. F., etal. MANAGEMENT, Prentice Hall International (UK)
Ltd., London (1992)
67
APPENDICES
68