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LOUGHBOROUGH COLLEGE
Business Support Self Assessment 2013-14
18 August 2014
Aims
• Business Quality framework
• Purpose of self assessment
• Process for self assessment
• Effective self assessment to improve quality
Quality cycle
Review
Plan
Deliver
Test and measure
Quality framework
Purpose of self assessment
• Improve the quality of the experience and outcomes for all stakeholders:– opportunity to reflect on the past year and review
what has taken place – measuring progress against internal and external
factors– supporting organisational development needs
Self assessment ……
• Is a description of your accomplishments related to critical elements and performance standards
• Should provide a clear picture of your departments performance and accomplishments and areas for improvement
• Is an essential part of a continuous review and improvement process
PROCESS - SELF ASSESSMENT REVIEW
Preparation
SAR review
meeting
SAR submitted
SAR validation
Deliver QIP
Monitor QIP
WRITING YOUR SAR
Purpose of the college?
Step 1 - PurposeConsider the purposes of your department in
supporting the college to achieve its overall purpose:Who are your customers? What are their needs?What role do you play in meeting their needs?
E.g.: Quality and Standards• To monitor and report on the College success, retention and achievement in order to highlight
any risks to the performance or reputation of the College and to facilitate timely intervention• To monitor and report on the standard of teaching, learning and assessment in order to
highlight any risks to the performance or reputation of the college and to facilitate timely intervention
Step 2 - DataComplete the generic data in appendix one and make judgements on them
• Targets:– Mandatory training: 100%– Satisfaction: 90%
• Add your own data relevant to your areas purposeE.g.: For the library:
• % of students using the library• Success rates for students who used the library • % satisfaction with the learning resources
Self assessment review
• For each of the purposes you identified, consider if this is something your departments:– does well – is an area for improvement.
• Use the data to help form judgements
EVALUATING YOUR DEPARTMENT
Judgement statements
• Data
• Review & evaluate
• Grading / judgements
Situation / purpos
e
Judgement
Evidence
Result / impact
Data and language
• Clear and accurate judgement statements
• Base judgements on facts
• Include qualitative and quantitative evidence to support your statements
• Show the impact
Example statements
• The area has successfully developed highly effective working relationships with other departments within the college, in particular with the HR area where collaborative working enabled the smooth implementation of a pilot appraisal process and the successful facilitation of the staff survey, which achieved 90% response rate.
• Additional support for learners is excellent, collaborative working between teaching and support staff has led to 93% success rates for learners who receive additional learning support.
Task
• Write an evaluative paragraph for something in your area that is a:– Strengths– An area for improvement
Complete the self assessment review table
Quality Improvement
• Don’t treat the symptom, look for the cure
Area to improve
Action plan
Expected outcome
Lead By When
Progress update (Nov, Jan, April)
Impact On risk register
Identify your main areas for improvement from the table and put them in the action plan
Discuss and agree what you will do to improve.
Area to improve
• Identify:– measurable expected outcomes– Who the lead is for the action– When it will be completed by
Expected outcome
Lead By When
Area to improve
Action plan Expected outcome / impact
Lead By When Progress update (Nov, Jan, April)
Impact On risk register
Improve student participation and satisfaction levels in further education provision, specifically on the FE choices survey
• Evaluate the satisfaction survey and identify key issues. Work with departments to identify key issues at department level.
• Review and revise the questions and mechanism used to collect feedback.
• Engage the student union and reps in evaluation of the mechanism, issues and actions identified
• Identify and implement actions to address the issues and monitor these through the Quality and T&L forum and the QQR process.
Improved participation in satisfaction surveys. Improved participation to 85% Increased levels of satisfaction levels to 90% As above
Quality Manager / Quality Officer
Sept 2014 31 Sept 2014 26 August 2014 June 2015
Yes
Every employee is responsible for quality
Summarising
• Pick out your key:
– Strengths (the top list of what the department / service area does well)
– Weaknesses/Areas for Improvement (taken from the action plan)
Grading
• Grade your area using:
– Balance of strengths and areas for improvement
– The key evaluative words from the grading grid
DOCUMENTSTEMPLATES & GUIDANCE
Guidance
• Guidance booklet
• Schedule
• Face to face support sessions
See Q&S section of SharePoint
QUARTERLY QUALITY REVIEW
Purpose• To enable Managers to regularly review monitor ‘in year’
performance and the effectiveness of their area developing a proactive approach to improvement.
• Highlight areas of risk for attention and action & good practice for sharing.
• To enable the executive and Board of Governors to regularly monitor the in year performance and effectiveness of all programme areas through quarterly quality reports.
• To provide regular feedback and sound advice to the executive both on-going and to support business planning.
The processManagers analyse data for quality review meetings
Quality review meeting held
Rolling risk indicators inform business planning
Business planning informs college growth and activity
Quality review reports to Governors
What we are monitoring
Service Surveys
Complaints
Staff Survey
Equal opportunities data
Staff turnover and absence
Performance management
Departmental KPT’s
Mandatory training
Risk indicators
When will they be?
• 11 – 13 November 2014• 10 -12 February 2015• 5 – 7 May 2015• 7 – 9 July 2015
• 45 minutes
Format• Data made available no less than 2 weeks
prior to the QQR meetings• Complete and submit one week before:
– Quarterly review of Quality improvement plan– template
• At the review meeting - reporting by exception – Key areas for improvement– Actions– Strengths
Questions?
LOUGHBOROUGH COLLEGE
