Lotus Garden Hotel

International School of Asia and the PacificHospitality Industry Management

Alimannao Hills, Peñablanca, CagayanTelephone Number: (078) 844-1010

CITY GARDEN SUITELOTUS GARDEN HOTEL

IBARRA`S PARTY VENUES AND CATERING

A Practicum Report

Ms. Diana C. TungculHIM, Program Coordinator

In Partial Fulfillment of the Requirement for Local Practicum

Submitted by:

Date Submitted:

22 February, 2009

Michelle L. IloBSHIM IV-A

Table of Contents

Title Page

Acknowledgement

Dedication

I. Introduction

A) Lotus Garden Hotel

B) City Garden Suite

C) Ibarra’s Party Venues and Catering

II. Analysis, Recommendation, and Conclusion

A) SWOT Analysis

B) Recommendation

C) Conclusion

III. Work Experience

ACKNOWLEDGEMENT

I had cast my burden to you and you lifted me up from the life of

hopeless.

You showed your faithfulness and mercy which inspires me to get

ahead of myself.

Thank You to the privilege of loving you.

You are more than enough in my life.

I love you Jesus.

DEDICATION

I greatly dedicate this book to:

Ate Winnie Tuliao for an unlimited advice and inspirational

message;

My friend Bong for the laughter;

My parents whom always been my platform to move on.

INTRODUCTION

While the practice of renting space to travelers stretches back to antiquity, what could be considered the modern concept of a hotel derives from 1794, when the City Hotel opened in New York City. While the practice of renting space was not new, the City Hotel was purported to be the first building devoted exclusively to hotel operations. For it’s time, the building was quite large and possessed 73 rooms. Similar operations soon appeared in such nearby cities as Baltimore, Boston and Philadelphia.

Interestingly, New York City’s first skyscraper was a hotel - the six story Adelphi Hotel.

Hotels took a distinct step up in style and class when the Tremont House opened in Boston in 1829. This hotel was considered by many to be the beginning of what was regarded as first class service. With 170 rooms, the Tremont House was a large facility. In addition, the hotel offered features which, for the time, were amazing. Private single and double rooms were available, which offered not only privacy, but also security. In addition to water pitchers and a washing bowl, free soap was provided in each room. The Tremont House offered French cuisine and, reportedly, was the first hotel to have a Bellboy.In 1908, the Buffalo Statler opened, marking the beginning of the modern commercial hotel era. Many services now considered standard were introduced by the Statler, including such amenities as a light switch next to the door, private bathe, ice water and a morning newspaper. The Statler set the standard of the day by being clean, comfortable and affordable. The Statler served as the pattern for hotel design and operation for many years. In the 1920’s, hotel building entered a boom phase and many famous hotels were opened, including the Waldorf Astoria, New York’s Hotel Pennsylvania, and the Chicago Hilton and Towers, which was originally named the Stevens. Motels began to replace roadside cabins as use of the automobile spread throughout society. Offering clean rooms with adjacent parking, motels enjoyed great popularity with the traveling public. In the 1950’s and 1960’s, the practice of franchising appeared within the industry. Franchising enabled entrepreneurs to expand their operations without the use of substantial capital. For much of their history, hotels were owned and operated by

individuals. However, as franchises and chains began to appear, individually owned hotels found themselves increasingly at a competitive disadvantage. By the 1960’s, independent prospects began to improve as the result referral organizations such as Quality Courts, Best Western, Master Host and Best Eastern. From the 1980’s forward, mergers and acquisitions became common within the industry, and rand become hotly traded commodities. Recently, use of management companies has entered the mainstream. As a result, many chains are more involved in management than in ownership. These chains realize a much more predictable and steady income stream than had normally been yielded by ownership.

Lotus Garden Hotel Manila, Philippines

Formerly Royal Palm HotelWelcome to Lotus Garden Hotel, a haven of distinct splendor

Formerly the Royal Palm Hotel, Lotus Garden Hotel is ideally located on Mabini corner Padre Faura streets, virtually linked to many of the most noteworthy places in the Philippines' capital and its next-door cities.

Lotus Garden Hotel lets you celebrate the country's rich historical background from the Rizal Park (Luneta) to Intramuros to Fort Santiago to the Malacañang Palace, the seat of presidency in the Philippines.

A short travel then permits you to delight in various leisure activities that cater to the senses. Lotus Garden Hotel is minutes away from the exciting party atmosphere that is Malate/Remedios Circle, the unique wine and dine experience that is Baywalk (Roxas Boulevard), and some of the best bargain shopping centers such as Quiapo, Divisoria, and the newly-opened SM Mall of Asia to the south.

Finally, Lotus Garden Hotel also allows you to be within reach from several tourism and business areas that the nation takes pride in. A quick ride takes you to the World Trade, Cultural, and International Convention Centers plus many of the International Embassies populating the region.

Lotus Garden History

One may wind up as he listens with friends and family members at Kiko’s Music and Wine Bar. Along with its cozy ambience, wide choices of cocktail drinks, wines and beers are available at the bar. Kiko’s Music and Wine Bar also offers billiards facilities for billiards fanatics.

For Japanese food lovers, the Susi Bar offers authentic Japanese cuisine like sashimi, shusi and masi among others.

However, some guests wish to fully experience the homey and posh realm of the guestroom, where 24-hour room service is also available. Lotus Garden Hotel’s success and glory in the industry can also be attributed to the cleanliness of the premises. Cleanliness is one of the major covenants that the hotel upholds. Truly, the hotel had lived to its plight. Other hotels in the metropolis either gone looking old or even closed down and failed to succeed because of their failure to maintain cleanliness. Cleanliness, being one major intent and objective of the hotel, Lotus Garden Hotel is confident that generations will pass – foreigners and local residence alike – shall enjoy the services offered by the company. Furthermore, as part of its strategic vision, its aim to further improve its hotel computerization system and getting into the modern trends information technology, Lotus Garden Hotel has recently acquired a computer system called Fidelio. This is the computer program widely used by deluxe or five-star hotels worldwide. Royal Palm Hotel is now considered one of the few standard hotels in the country that utilizes the Fidelio system. Accredited as a standard class hotel under the Department of Tourism, Royal Palm Hotel its people to be one of its best chattels – the human asset. The norms and cultures exhibited in the company are based and founded on integrity, positive attitude, service-orientation, maturity, teamwork and the drive in striving for excellence. These tenets create an amiable character that is truly distinct which enables the company to achieve great satisfaction from the guests’ end. This can be measured and determined through the hotel’s track record of high rate of returning guests and positive feedback and comments from the guests. With its world class facilities and services, the hotel truly lives up to its mission of providing quality service, value for money and achieving the highest degree of satisfaction among its guests and clients. Right in the heart of manila, genteel service and utmost convenience awaits everyone at Lotus Garden Hotel, your home away from home.

Lotus Garden Hotel - Manila, Philippines

Hotel Accommodations

Elevating "affordable" and "cheap" to greater heights.

Looking for a cheap hotel in Manila makes you expect low quality, a total lack of value, and poor accommodations.

NOT with Lotus Garden Hotel.

When seeking a cheap hotel in Manila for any type of visit, you need not limit yourself to just having a bed to sleep in. We understand that guests do not always want expensive extras but also know that they consistently hunt for the best deals. Lotus Garden Hotel - Manila boasts of cheap rates bundled with unbeatable value. 80 guest rooms all exude a simple sense of elegance but include basic amenities that are extremely functional. All rooms have individually-controlled air-conditioning, cable television with over 72 channels, a well-stocked mini-bar, private bath with hot and cold shower, IDD/NDD telephone system plus voicemail, and coffee/tea-making facilities. The Deluxe Rooms extend the concept of ideal affordability by offering a choice of 2 beds and a kitchenette. These features make the Lotus Garden Hotel not only a cheap hotel in Manila where you can stay on your business visit or simply to cool down, but also makes it an ideal temporary home for any group that requires one. So the next time you need a hotel in Manila, thinking "cheap" or "affordable" is now a good idea.

Lotus Garden Hotel

Mission statement

To operate a profitable and growing world-class standard chain of hotels by providing quality facilities and personalized services; thus giving our clients value for their money and the highest degree of satisfaction.

Vision Statement

A well established and most preferred chain of standard Filipino hotels known for its unique world class facilities and services committed to the pursuit of excellence in satisfying the needs of its clients.

Quality Policy

Lotus Garden Hotel is committed to provide level customer satisfaction by offering guests value for money through continuously-improved quality facilities and services rendered by professional and friendly staff in accordance with hotel industry standards.

In support of this commitment, it aims:

To manage financial resources through cost efficiency and revenue maximization thereby attaining maximum profitability.

To maintain clean, safe and secured facilities and environment.

To deliver the warmth of Filipino Hospitality to guest through excellent services and responsive feedback mechanism.

To select, develop and maintain competent human resources. To attain organization unity and effectiveness. To update facilities to achieve world-class standards.

To maintain and continuously improve the Quality Management System.

- MS. JEANETTE L. MACASIEB

Executive Vice-President

Room Types

Premium (Studio) Two (2) twin beds or one (1) king-sized bed Bedside lamps (2)

Bedside rugs (2)

Painting

Bathroom with one bath and shower

Kitchenette with stove, fridge, utensils

Two seaters dining table with chairs

Lowest Rate AtUnited States Dollar (USD) 125

Superior Suite One (1) Bedroom Suite Double bed

Wardrobe

Night tables with lamps (2)

Side tables

Painting

Bathroom shower

Kitchenette, bar counter with two stools and utensils


Executive Suite Two (2) Bedroom Suite Double bed

Queen-sized bed

Closet space to each bedroom

Bedside rugs (2)

Living area with love seat

Coffee table

Center rug

Four seater dining table with chairs

Painting

One bathroom with bath and shower

Kitchenette has fridge, stove, utensils

Patio, balcony with table and chairs


Deluxe Suite Two (2) Bedroom Suite Double bed

Queen-sized bed

Closet space in each room

Bedside tables with lamps per room (2)

Bedside rug to each bed

Living area with sofa

Wing chair with table

Coffee table

Centre rug

Four seater dining table with chairs

Two (2) Bathrooms with one (1) bath and one (1) shower

Kitchenette has bar counter with two stools, fridge, stove, utensils

A patio, balcony with table and chairs


Lotus Garden Hotel Manila

Amenities & Services

Each of our rooms comes equipped with: Air-conditioning Wireless Internet Access

Coffee / Tea maker

Room safe

Cable television

Telephone

Dresser

Writing desk

Arm chairs

Standing lamp

Common Features to all Rooms: Individually-controlled air conditioning Queen-sized bed or two single/double

beds

Cable TV with over 72 channels

Well-stocked Mini Bar

Private bath with hot and cold shower

IDD/NDD Telephone system w/ voicemail

Kitchenette, Coffee/Tea makingfacilities


Cilantro Restaurant

For those searching for gastronomic delights, and extraordinary culinary experience that you will never forget, Lotus Garden Hotel can satisfy you with the following dining bistros that will delight and satisfy your appetite.

Talyasi Restaurant provides you with delectable choice of Filipino dishes that you will truly savor, Guest can experience fine dining pleasure and while savoring appetizing dishes like authentic Kare-kare, Pata Bawang, Talyasi’s Major specialties.

Cilantro Resto and Bar

Breakfast Menu

(Available from 6:00AM to 10:00AM)

American Breakfast ….. Php. 250.00

Two fried eggs with Ham or Crispy Bacon served with bread, butter and jam with coffee or tea, chilled orange juice or sliced fresh fruit in season.

Filipino Breakfast ….. Php. 250.00

Two fried eggs with Beef Tapa or Boneless Dagupan Bangus (Milkfish) served with garlic fried rice and pickled

papaya with coffee or tea, chilled orange juice or sliced fresh fruit in season.

Pancakes/Waffles (Served with butter and maple syrup)

Plain Pancakes (2pcs.) .....Php. 95.00

Plain Pancakes (2pcs.) with Ham or Crispy Bacon.....Php. 210.00

Plain Waffle .....Php. 95.00

Plain Waffle with Ham or Crispy Bacon .....Php. 210.00

A LA CARTE (Served with garlic fried rice and pickled papaya)

Fried Eggs (2 pieces) .....Php. 65.00

Omelets .....Php. 75.00

Ham and Cheese Omelet .....Php. 130.00

Eggs Benedict .....Php. 140.00

Longganisa (Filipino Sausage) (2 pieces) .....Php. 175.00

Tocino (Cured Meat of Chicken or Pork) .....Php. 175.00

Beef Tapa (Cured and Fried Beef) .....Php. 210.00

Boneless Daing na Bangus (Marinated and Fried Milk Fish) .

.....Php. 210.00

Corned Beef .....Php. 210.00

Bacon .....Php. 210.00

BEVERAGES

Coffee HOT - COLD

Decaf Php. 60.00

Brewed Php. 60.00

Espresso Php. 70.00

Flavored Selection Php. 80.00

Php. 90.00

- Café Latté, Cappuccino, Café Mocha, Caramel,

Macchiato, White Choco

Extra Flavors: Almond Rocca, Vanilla, Hazelnut . . Additional: Php. 22.00

Tea (Served in Teapot)

Ceylon, Green Tea, Chamomile Php. 70.00

Lemon, Strawberry, Green - Php. 60.00

Chocolate/Milk Php. 60.00

Php. 60.00

Fresh Juices

Calamansi Juice Php. 55.00 - Pineapple Juice Php. 90.00

Watermelon Juice (Seasonal) Php. 90.00

Melon Juice (Seasonal) Php. 90.00

Apple Juice Php. 110.00

Mango Juice Php. 110.00

Orange Juice Php. 170.00

Soda

Coke, Diet Coke, Coke Zero, Sprite, Diet Sprite, Root beer, Royal - Php. 60.00

Smoothies and Shake

Rootbeer Float - Php. 110.00

Tropical Smoothie (Pineapple and Banana) - Php. 130.00

Fruit Smoothie - Php. 130.00

Health Drink (Ice Cream with Cucumber, Tomato, Carrot) - Php. 140.00

Chocomalt - Php. 110.00

Creamy orange Frosty - Php. 135.00

Mocha Brownie - Php. 135.00

Choco Crunch (Cookies and Cream) - Php. 165.00

Milkshake – Strawberry, Banana, Ripe Mango, Avocado

Php. 165.00

Tonic Water - Php. 60.00

Soda Water - Php. 60.00

Battled Water - Php. 60.00

Wings Over Manila Sports BarSearching for a chance to relax with a cool glass of wine in hand! Then this is the best spot for you! With cozy ambiance and wide variety of

cocktails drinks, wines and variousbeverages


Facilities & Services Foreign Currency Exchange Laundry / Dry Cleaning

Safe Deposit Box

Massage Service

24-hour standby generator

Room service

24-hour security service


Meeting & Banquet FacilitiesHaving a special occasion?

Planning an important meeting?

Then avail of our excellent facilities for your meeting and banquet needs!

Lotus Garden Hotel has three cozy function Rooms: Palmera, Anahaw, Rapis-named after the historic palm tress in the Philippines.

Fast becoming the preferred venues for conferences and social events thatwill provide you with everything you will ever need food and the actual set-up will prepared exactly the way you prefer it.


Function Rooms

Choose the function room that will suit your requirements and leave all the hassles to us. Whether you are planning for a social or corporate event, our state-of-the-art audio-visual equipment as well as the assistance of our banquet coordinators, will surely make your event a success.

Function RoomArea

(sq.m.)Theater Classroom Banquet

Palmera 114.25 60 60 60

We cater to corporate meetings, weddings, debut and other corporate and social functions.


Request for Proposal

For us to serve you best, please fill-out the proper information below.

Required fields are marked with asterisks ( * ).

General Information:

*Name:

Address:

Country:

Occupation:

Company:

*Contact Phone Number:

*Fax Number:

*Email Address:

City Perks:

Industry Type:

Frequency of Meeting:

-Once a Year

-Twice a Year

-Quarterly

-Every Two Months

-Monthly

-Weekly

-Others

Meeting Information:

Meeting Start: Month/Day/Year

Meeting Name: Month/Day/Year

Number of Attendees:

Number of Sleeping Rooms required:

Estimated Decision Date: Month/Day/Year

Amenities & Hotel Features Required:

- Audio-visual Equipment - Public Address (Sound) System- Business Center - Video / Overhead Projection System- Writing Materials

Set-up (Choices):

- Theater- Classroom- U-Shape - Boardroom- Banquet

Estimated Budget: Php

Meal Requirements:

- Breakfast- AM Snack- Lunch- PM Snack- Dinner

Meal Type:

- Buffet- Set

Additional Request(s):


Business Center

Our Business Center is fully equipped:

Complete secretarial services DSL Internet access

Facsimile and Photocopying services

Travel desk

Tours and Transport services

Airline ticket re-confirmation

Postal services

Document and Parcel handling

Visa extension and passporting


Hotel Location

Approximately 11 km. away from the international airport, a few minutes walk to the U.S. Embassy, Lotus Garden Hotel is ideally located in the corner of A. Mabini and P. Faura Streets in the heart of Manila. It is likewise a short ride to the Cultural Center of the Philippines, Philippine International Convention Center, Rizal Park, Malls, Golf courses and churches.

Lotus Garden Hotel Hotel Manila, Philippines 1227 A. Mabini corner Padre Faura Sts.Manila, Philippines

Tourist Spots

Rizal Park Fort Santiago

Intramuros

Business and Cultural Venues: (CCP Complex)

Philippines International Convention Center

Cultural Center of the Philippines

World Trade Center

Government Offices

Department of Tourism Central Bank of the Phils

Manila City Hall

Hospitals

Medical Center Manila Medical Doctors Manila

Philippine General Hospital

Embassies

US Embassy Embassy of Japan

Churches

Malate Church Ermita Church


Contact Information

Resident ManagerTelephone: (632) 522-1515Fax: (632) 522-0768 Email Address: [email protected]

Finance DepartmentTelephone: (632) 522-1515Fax: (632) 522-0768Email Address: [email protected]

Sales and Marketing DepartmentTelephone: (632) 523-2575Fax: (632) 522-0768Email Address: [email protected]

Front Office ManagerFront Office ManagerTelephone: (632) 522-1515 Fax: (632) 522-0768Email Address: [email protected]@citygarde

City Garden Suites Manila, Philippines

“Outstanding 3-Star Hotel” 2005 20th National Consumers Excellence Awards

Among the Top Manila Hotels:

City Garden Suites

City Garden Hotels continues to lead as one of the most preferred brands for Standard Class Manila hotels. City Garden Suites - Manila, one of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. Not many Manila hotels offer classy and elegant accommodations at amazingly affordable rates. Just with the City Garden trademark, however, guests on a trip to Manila can be confident of a pleasurable hotel stay in City Garden Suites. Enjoy the City Garden Suites - Manila hotel's excellent facilities, feel the genuine Filipino hospitality, and experience the superb service that will make your Manila visit feel like you stayed right at home. City Garden Suites - Manila is not just an alternative residence against a list of other Manila hotels; the affordable rates do not necessarily translate to limited amenities and services. After a busy day at work or touring Manila's sights and sounds, Guests can relax at the Cafe Miranda Bar & Restaurant or simply tuck themselves in their rooms and avail of high-quality room service. Groups are also welcome! Guests who wish to conduct conferences, seminars, and parties in Manila need not look for other hotels. The City Garden Suites remain competitive among hotels in Manila with their function rooms that can cater to any event. No other Manila hotel can provide unbeatable value like the City Garden Suites. Have a wonderful stay!


http://www.fersalinn.com.ph/

Hotel Accommodations

The City Garden envisions an atmosphere for all its properties that showcases Philippine culture in its authenticity; similar to other exuberant hotels and resorts in the country. City Garden Suites - Manila successfully provides its Guests with what other Philippine hotels try to offer: a genuine Filipino stay. Guests visiting the Philippine capital city of Manila - whether on a strict budget or not - can expect amenities and services well above the three stars that hotels are awarded with. City Garden Suites - Manila boasts of unique additions in its tastefully-appointed Guest rooms; an out-of-the-box strategy which most Philippine hotels are not usually expected to intend for their facilities. As an example: while all 92 well-appointed rooms take care of the Guests' basic needs, City Garden Suites equipped some with en-suite videoke. Other rooms include a kitchenette, breakfast, a choice between hot & cold shower or a bath tub, a mini bar, and best of all a veranda. As part of an armada of Philippine hotels that entice foreigners to explore the country, City Garden Suites - Manila lives up to the steadily-increasing popularity of the City Garden brand. It is due to this popularity and world-class guest rooms and services that the Philippine Tourism Department (DOT) accredited the property along with other hotels to boost the tourism industry.

Room Types

STANDARD SINGLE Equipped with twin beds Cable television

Shower with bathtub

Hot & cold shower

Mini-bar

Breakfast is not included


STANDARD DOUBLE Equipped with twin beds Cable television

Shower with bathtub

Hot & cold shower

Mini-bar

Breakfast is not included


SUPERIOR SINGLE Queen-sized bed Cable television

Mini-bar

Hot & cold shower

Shower with bathtub

Coffee / Tea maker

Buffet breakfast is included


SUPERIOR DOUBLE Queen-sized bed Cable television

Mini-bar

Coffee / Tea maker

Shower with bathtub

Hot & cold shower

Buffet breakfast is included


DE LUXE SINGLE Equipped with twin/queen beds Cable television

Hot & cold shower or with bath tub

Coffee / Tea maker

Buffet breaksfast is included


DE LUXE DOUBLE Equipped with twin/queen beds Hot & cold shower or with bath tub

Cable television

Coffee / Tea maker

Buffet breaksfast is included


ONE- BEDROOM SUITE SINGLE Equipped with in- room videoke In-room elsafe

Single or twin bed

Coffee / Tea maker

With buffet breakfast



ONE- BEDROOM SUITE DOUBLE Equipped with in- room videoke In-room elsafe

Single or twin bed


Coffee / Tea maker

With buffet breakfast


JUNIOR SUITE SINGLE Equipped with kitchenette

In-room elsafe

Cable television

Mini-bar


Rate includes buffet breakfast.


JUNIOR SUITE DOUBLE Equipped with kitchenette In-room elsafe

Cable television

Mini-bar


Rate includes buffet breakfast.


PENTHOUSE-B SINGLE Veranda facing bay area Cable television

Complete cooking facilities

Mini-bar

In-room elsafe

Hot & cold shower

Rate includes buffet breakfast


PENTHOUSE-B DOUBLE Veranda facing bay area Complete cooking facilities

In-room elsafe

Cable television

Mini-bar

Hot & cold shower



PENTHOUSE-A SINGLE Veranda Kitchenette & dining, in-room

Safety deposit box

Cable television

Mini-bar



PENTHOUSE-A DOUBLE Veranda Kitchenette & dining, in-room

Safety deposit box

Cable television

Mini-bar


Lowest Rate AtUnited States Dollar (USD) 165Terms and Conditions:

All rates are subject to 12% government tax Weekly/ Monthly rates are available

Corporate and Group Rates are negotiable.

Children 12 years & below are free of charge when sharing their parent’s room.

Check-out time: 12:00 noon. Check-in time: 2:00 pm

Rates are subject to change without prior notice.


Amenities & Services

Each of our rooms comes equipped with: Hotel-wide Wireless Internet access Telephone system with NDD/ IDD services

Refrigerator with mini bar items

Cable TV with 72 + channels

In-room safety deposit box

Pay Movie System

Electronic door lock

Automated wake-up calls

Complimentary newspaper

Bathtub/ hot & cold shower

In-room coffee/ tea making facility


Cafe' MirandaCafé Miranda, the hotel’s coffee shop offers a variety of local and international cuisine. It also offers buffet breakfast from 6:00 am to 10:00 am, the price of which is PHP 250.00. For guests who wish to dine in yet want to feel the privacy and cozy atmosphere of their room, they can avail of Room Service up to 12:00 midnight. On special occasions, a pianist provides entertaining music at the restaurant.


The Lobby Bar

The Lobby bar offers wide selection of wines and spirits, beer items, cocktail drinks, bar chows, and appetizers. The Sushi bar on the other hand, offers selection of freshly made Japanese items which are available in individual servings or value combinations.


Facilities & Services 92 well-appointed and fully air-conditioned guest rooms and

suites Spacious lobby

Function rooms for Banquet, Seminars, or Conferences

Café Miranda Bar & Restaurant/ Room Service

Sushi Bar

Travel and Business Center

Transfer in or out services

Foreign Currency exchange

Laundry, Pressing & Dry cleaning services

Hotel-wide high-speed wireless internet access

Safety deposit boxes

Heat/ smoke detector system

24 hour security with CCTV system

24 hour standby generator


Meeting & Banquet Facilities

The hotel has three (3) elegant function rooms fully equipped and complemented with state-of-the-art audio-visual facilities. The function rooms - Lily, Lilac and Lavender were named after some exotic flowers can accommodate up to a maximum of 200 persons.

City Garden Suites function rooms are ideal for wedding, debut, kiddie party, birthday, christening, graduation, seminar, conference, meeting, etc.

Special Function Packages

Kiddie Party PackageComplete Kiddie Party Package as low as Php 22,275 (50 pax)

Debut PackageComplete Debut package as low as Php 24,000 (50 pax)

Baptismal PackageComplete Baptismal Package as low as Php 26,000 (50 pax)

All Occasion Celebration PackageIdeal for any kind of celebration package as low as Php 27,500 (50 pax)

Wedding PackageComplete wedding package as low as Php 36,250 (50 pax)

For banquet inquiries and reservations, e-mail us at [email protected] or call us at (632) 536-14-51 local 119.

Function Room

Function Room

Banquet

Cocktails

Classroom

Theater

Boardroom

Dimension

Area

Lily 60 70 40 70 307.85 x 10m

78.50 sq m

Lavander 60 70 40 70 307.85 x 10m

78.50 sq m

Lilac 72 90 60 80 409.9 x 10m

99.00sq.m.

Lotus Ballroom

200 230 140 22025.6 x 10m

256.00sq.m.


Business Center

The Business Center provides the convenience of an office with the services of highly trained staff. Services offered are as follows:

Local Tours Local and International ticketing

Passporting

Visa Extension

Car Rental

High-speed Wireless Internet access

Courier Services

Secretarial Services

Facsimile

Photocopying

Mailing & Postal services

With more than ten solid years of banquet service expertise both for corporate and social functions, City Garden Suites – your “All Occasion Celebration Venue” will give you more choices… more convenience… & more value for your money…

For banquet inquiries, our accommodating and expert Event Specialist will assist you in handling a worry-free celebration of your special occasion like:

Wedding receptions Debut

Kiddie party

Baptismal

All occasions

We also offer other amenities and services such as photo and video coverage, giveaways, flower arrangements, bridal car service, cakes, invitations, etc.

City Garden Hotel Suites, Philippines

Request for Proposal

For us to serve you best, please fill-out the proper information below.

Required fields are marked with asterisks ( * ).

General Information:*Name:

Address:

Country:

Occupation:

Company:

*Contact Phone Number:

*Fax Number:

*Email Address:

City Perks:

Industry Type:

Frequency of Meeting:

-Once a Year

-Twice a Year

-Quarterly

-Every Two Months

-Monthly

-Weekly

-Others

Meeting Information:Meeting Start: Month/Day/Year

Meeting Name: Month/Day/Year

Number of Attendees:

Number of Sleeping Rooms required:

Estimated Decision Date: Month/Day/Year

Amenities & Hotel Features Required:

- Audio-visual Equipment - Public Address (Sound) System- Business Center - Video / Overhead Projection System- Writing Materials

Set-up (Choices):

- Theater- Classroom- U-Shape - Boardroom- Banquet

Estimated Budget: Php

Meal Requirements:

- Breakfast- AM Snack- Lunch- PM Snack

- DinnerMeal Type:

- Buffet- Set

Additional Request(s):


Hotel Location

Conveniently located within Manila’s commercial and business establishments, the hotel is near the US Embassy, fifteen minutes away from the World Trade Center, CCP Complex, historical area of Intramuros, the entertainment district of Malate and only fifteen minutes away from the domestic and international airports.

City Garden Suites1158 A. Mabini St., Ermita, Manila, PhilippinesTelephone: (632) 536-1451Facsimile: (632) 524-4844Domestic Toll-Free: 1-800-1-888-6789

Landmarks

Philippine International Convention Center (PICC) Cultural Center of the Philippines (CCP)

World Trade Center (WTC)

Department of Tourism (DOT)

U.S. Embassy

Japanese Embassy

Intramuros Golf course

Malate Catholic Church

Tourists Spots

Rizal Park Fort Santiago

Intramuros

Baywalk at Roxas Blvd.

HISTORY

City Garden Hotels – Standards Hotels, Leader of the Standards Hotel in the country.

ISO

Lotus Garden Hotel – 1983 with 86 Guest Rooms plus 50 Guest Rooms added

General Manager Mina Mediola

City Garden Suites, Manila – 1992 with 96 Guest Rooms plus 46 Guest Rooms added

General Manager Ellen B. Mendoza

City Garden Suites, Makati – 1997 with 23-Storey Level with 160 Guest Rooms

General Manger Johny Reyes

City Garden Hotels Training Center – 2007 T.E.S.D.A. Accredited

WORK VALUES

-the expressions of what we are and what we do

-they give directions and purposes to the ways we spend each day working

-they express our character ^ produce our effectiveness or ineffectiveness

Various Work Values

-we love to serve

-we are professional

-we are honest & sincere

-we are excellent & productive

-we are team players

-we are respectful

-we have sense of ownership & concern for the company

-we have are dignified & God fearing

Provide Customer Service

-an organization’s ability to supply its customer’s wants & needs

Excellent Customers Service

-ability of an organization to constantly

& consistently exceed the customer’s expectations.

“Every Customer expects and deserves good services.”

“Quality Service only happens when you care enough to do your best!”

HOUSEKEEPING

General Objective – Provide quality service and quality product

Main Tool – Rooms

Coverage – Rooms, Public Area, Linen and Laundry and Pest Control

General Responsibilities of the Housekeeping Department

1. To provide and maintain the clean, safe and comfortable environment according to establishment standard.

2. Maintains all guestrooms and public areas on a high standard of cleanliness.

3. Monitors and replenishes guestrooms amenities and mini bar items as consumed by guests.

4. Coordinates with Maintenance Department on repairs necessary and ensure prompt action.

5. Practice safety and sanitary measures according to regulations.

6. Coordinates and monitors pest control services.7. Safe keeps and furnishes adequate supplies of linen (both

Housekeeping and Food and Beverage), uniform cleaning supplies, etc to employees.

8. Assist Management in operating profitably by controlling cost.9. Handles the recording, storing, and disposed of lost and found

items.10. helps promote the business, by providing excellent,

personalized services to guests thus providing necessary information regarding various activities in the hotel.

Standards of Ideal Housekeeping

-safety

-orderliness

-Eye-appeal

-sanitation

-guest comfort

-guest relation

-preventive maintenance

-cleanliness

Cleaning Standard

-sweeping

-dusting

-vacuuming

-glass cleaning

-garbage disposal

-bathroom cleaning

-walls & ceiling cleaning

-grounds maintenance

Cleaning Supplies & Materials

-scouring pads

-sponges

-dusting clothes

-polishing clothes

-hand brushes

-toilet bowl brush

-mop with handle

-squeegees

-soft broom

-pail

-trash bags

Cleaning Chemicals

-furniture polish

-disinfectant

-meiotic acid

-all purpose cleaner

-glass cleaner

-air freshener

-insecticide

Maintenance of Public Areas

-Sweeping

-Damp Mopping

-Dust Mopping

-Polishing of brass, stainless, furniture and fixtures

-Vacuuming

-Marble Crystallization

-Air Freshener and Deodorizing

-Dusting of furniture and fixtures

-Glass Cleaning

Standard cleaning procedure of check-out rooms

1. Place room bay’s cart in front of the door of the room for cleaning.

2. Knock the door twice & identify self of staling “housekeeping” or “room boy” 5-10 seconds.

3. Unlock the door using the duplicate key & gently open the door. Leave the door wide open.

4. Record on the room boy’s report the actual time that you start to clean.

5. Switch on necessary lights for cleaning. Draw the blinds or curtains and open the windows to air-out. Turn off unnecessary lights, Television and Air conditioner. Etc.

6. Check the condition of Television, radio, air conditioner, telephone, refrigerator, hairdryer and bidet. Turn-on every lights to check switches and busted lights. Check for broken and missing items. Check the EL Safe. Report to maintenance any findings and inform the housekeeping office for record.

7. Collect the garbage and empty bottles. Bring out soiled dishes from the room then call the Food and Beverage for dish out.

8. Empty trashcan, dental glass and ashtrays. Wash and set aside for drying. Pull out Air Condition Unit filters, wash and set aside fro drying.

9. Pull out bedspread cover with bedspread cover and duvet cover.10. Clean the bathroom from clockwise and top to bottom

procedure then store the bathroom amenities.11. Clean window glass and frame including the air conditioner

body.12. Clean the veranda, if applicable13. Sweep the floor. Move the furniture, bed and refrigerator.

Check if furniture felts installed are adequate.14. Dust around the room using dump cloth in counter clockwise

motion. Clean mirrors and glass fixtures.15. Make up the bed with duvet set up and bedcover set up.16. Complete the guest supplies, compendium inserts and mini bar

items.17. Close windows. Arrange curtains/roman shades.18. Make a final sweeping and wiping of floors using a damp

cloth.19. Check the over-all appearance of the room. Inform the

Executive Housekeeper or the Supervisor about the status of the room for inspection.

20. Take a last look for final touches and spray air freshener.

FOOD AND BEVERAGE DEPARTMENT

General Objective – Provide good quality service & good quality food to deliver to the customer

Main Tool – Menu

Coverage – Restaurant, Kitchen, Bar, Banquet and Room Service

No-No’s on Waiter/Food Attendant

1. Never play favoritism with the better tipping guests, giving them more food, or constantly “dancing” around their table.

2. Never slight female guest even she might tip less.3. Never argue with customers if they have unreasonable requests.

Such cases should be reported to the supervisor.4. Do not keep guests waiting for their check.5. Do not rush guests out of the dining area.6. Never discuss business with guests.7. If you happen to have found an article, it should be brought

immediately to the supervisor for the necessary action.8. Never tell guests “we do not have that, sir/ma’am” if guests

asks for an item that is not on the menu, call in such cases your supervisor.

9. Never urge the guest to eat faster by bringing the next course before the other eaten up.

10. Do not be afraid to make suggestions. In practicing sales talks, a waiter can become an expert.

11. Never serve any F&B in chipped glass/plate.12. Never serve any F&B in oxidized silverware.13. Do not accept food from the kitchen if it is arranged beyond

standard.14. Never run within the dining area.15. Never neglect customers who are in a hurry. Suggest them

“QUICK MEAL”16. Never freak into a customer conversation.17. Never ask guests question while they have a full mouth.18. Never correct guests if they mispronounce the name of the

food they wish to eat/order.19. Never embarrass guest who can’t decide what they want. Make

suggestions.20. Never clear the table of a guest who just went out to make a

phone call.21. Never make the customer fell that he “must tip”.22. Never stand around in groups in the dining area when

customers are already seated.23. Do not give loud orders to co-workers and/or busboys.

24. Never argue with any co-worker, or even worse, the customers.

25. Avoid conversation with neighbors assigned in another area.26. Do not write on guest’s table and on the menu.27. Do not mop your face with the napkin.28. Never use bad language.29. Do not smoke in areas where it is not allowed.30. When taking an order, notice which items are sold out or not

available.31. Avoid silverware from dropping. If dropped, do not wait

somebody else to come and pick it up.32. Talk only when necessary for politeness.33. If you spill something on a customer, apologize right away

and clean the dirt that has been made.34. Do not hang at the back of the guest’s chair or step on any

portion of the chair. Stand erect or bend down to hear well.35. Never disregard a customer seeking attention as if the guest

was not seen and noticed.

Basic rules that a Waiter/Food Attendant should remember:

1. Be sure what the guest wants and take note of their orders including special instructions like in the case of a steak if it is well done etc.

Special Instructions: Doneness

Rare – R

Medium Rare – MR

Medium – M

Medium Well – MW

Well Done – WD

2. Repeat the order and thank guest.3. Give a service as perfect as possible.4. Remember that hot food is served on hot plates, and cold food

on cold plates, and icy food on icy plates.5. BE grateful for a small tip.6. Develop cares interest for the job and plan a future career

you can be happy with.7. Develop the skills to observe guest’s habits, preferences and

dislikes and learn to anticipate such habits.8. Greet the guest by his name and the proper time of the day.

9. Check briefly the amount of the check before handling it to the guests.

10. Ask a guest who seems to be waiting: “Would you care for a drink Sir/Ma’am?”

11. A guest in a hurry must be given a speedy service.12. A few friendly words may help a lonely guest enjoy his meal

better.13. Some guest cannot understand the menu so the waiter should

explain to them and possible show how it is being prepared.14. If it is evident that the guest is budgeting, he will

request for the waiter’s suggestions on what to order that will enable them to enjoy a fine meal at a modest cost.

15. If the guest is dieting, the waiter should be able to suggest some dishes because guest’s welcome suggestions on food do not have many calories.

Dining Sequence

1. Welcoming the guest2. Escorting the guest3. Seating the guest4. Presenting the menu5. Taking the order6. Communication between kitchen and dining area7. Picking up order from the kitchen8. Serving the food9. Presenting the guest’s bill10. Receiving and accepting tips11. Bidding goodbye to the guest

KITCHEN

Proper Hand-washing Techniques

1. Use water as hot as the hands can comfortably stand.2. Moisten hands, soap thoroughly and lather to elbow.3. Scrub thoroughly, using brush for nails.4. Rub hands together using friction for 20 seconds.5. Rinse thoroughly under running water.6. Dry hands using single service towel.

14 Cooking Method

1. Blanching - 2. Boiling - 3. Steaming - 4. Poaching - 5. Deep-Fat Frying - 6. Sautéing - 7. Grilling - 8. Boiling - 9. Gratinating - 10. Baking - 11. Roasting - 12. Blazing - 13. Glazing - 14. Casserole – way of slow cooking of meat

Food Poisoning

Causes:

1. Bacterial Food Poisoning – caused by bacteria which have been allowed to grow and multiply during in correct storage of the food.

2. Chemical Food Poisoning – during the growth, preparation3. Vegetable & Animal Food Poisoning – mushrooms4. Viral Food Poisoning – seafood

2 Dangerous Poisons

* SAMONELLA

* E-COLI

Food Spoilage

3 Categories:

a. Non-perishable – sugar, macaroni, dry beans, flour.b. Semi-perishable – nuts, potatoes, onions.c. Perishable – meat, poultry, eggs, shellfish, fish,

fruits, and vegetables.

IBARRA`S PARTY VENUES AND CATERING

Wedding Resources and Events Management Corporation – one of the most prestigious and sought after events and catering provider in the Metro namely; Ibarra’s Garden, Plaza Ibarra, Patio Ibarra, Cilantro by Ibarra’s and Ibarra’s Portico del Sol and an affiliate of City Garden Suites Manila and Makati & Lotus Garden Hotel – Manila.

Their company has been in the banquet service industry for the past 7 years with our pioneer branch Ibarra’s Garden and Cilantro Resto-Bar in Manila, Patio Ibarra and Plaza Ibarra – both in Quezon City and Ibarra’s Portico Del Sol in Kawit, Cavite.

In 2005, Ibarra’s group has marked another feat in the culinary arena having served an average of 54,000 meals per month. Indeed, we are proud to affirm our capability as the leading banquet service and catering provider.

Venues

Ibarra’s Garden:

Ibarra’s Garden, a classic antique house built in the 1920s inspired with American Art Deco and a quaint garden converted

into an ideal place for social and corporate events. The historic ambiance reflects the grandeur of wealth and beauty during the olden period. Now, Ibarra’s Garden is the most sought after venue in the Metropolis having been famed for its mouth-watering approach to International Carte du jour.

FOR RESERVATION:

Address: 525 Padre Faura St., Ermita, Manila, PhilippinesTelephone Number (632) 522-9999; (632) 523-3788, (632) 524-7655

Patio Ibarra

Patio Ibarra has the ideal character of elegance and charm suited as venue to observe any social gathering. Strategically located at Quezon City, Patio Ibarra provides you the freedom to choose from various affordable packages that suit your budget without compromising excellent quality service.

Each cozy function room exudes an atmosphere of grandeur and beauty, well equipped with modern audio-visual facilities. Delectably appetizing dishes are complemented with warm service, which make every celebration memorable.

FOR RESERVATION:

Address No. 1498 Quezon Avenue., Barangay South Triangle Quezon City, PhilippinesTelephone Number (632) 374-8354 to 55; (632) 412-6393

Plaza Ibarra

Plaza Ibarra is elegantly designed with the combination of rustic, old provincial yet refreshing Mediterranean themed garden set up. The only reception venue in the Metropolis that has a lighted winding stairs that highlights the grand entrance of the celebrant.

The magnificent set up of the function room and the garden imparts the feeling of calmness, joy, and excitement that is simply incomparable.

Plaza Ibarra. The Ultimate Party Venue.

FOR RESERVATION:

Address: No. 77 Timog Avenue Barangay South Triangle Quezon City, PhilippinesTelephone Number (632) 413-0706; (632) 920-0453

Cilantro by Ibarra’s

Cilantro is an elegant and ideal venue for both corporate and social gatherings. Strategically located at the heart of the metro (within the confines of Lotus Garden Hotel) – provides you the freedom to choose from its cozy function rooms which exudes an atmosphere of luxury and beauty.

Cilantro Resto Bar by Ibarra’s gives fine dining a new meaning with a stylish dining area and sports bar combined and a wide array of native and continental cuisines to choose from.

FOR RESERVATION:

Address: Lotus Garden Hotel1227 A. Mabini cor. Padre Faura Sts., Ermita, Manila, PhilippinesTelephone Number (632) 522-6868; (632) 522-1515

Ibarra’s Portico del Sol

Imagine a place where the sun gently shines on all celebrations, with lovely flowers and foliage, and with four different and distinct yet beautiful venues to choose from.

Once known as Portico de Gracia, Ibarra’s has taken over and given it a new name and heritage. ‘Portico’ is the Spanish word for ‘port’ or ‘porch’, and it can be interpreted both as ‘Porch of the Sun’ or ‘Port of the Sun,’ appropriate for a place envisioned as a place for celebrating the beginning of a happy, bright and sunny life.

FOR RESERVATION:Address: EPZA Diversion Road, Magdalo, Kawit, Cavite, PhilippinesTelephone Number (046) 438-7593

CONTACT INFORMATION:

Ibarra’s Party Venues and Catering

Address: SM Mall of Asia - South Parking, Bay Boulevard Pasay City, PhilippinesTelephone Number (632) 556-0390; (632) 556-0698

or

Address: SM CITY FAIRVIEW, Fairview Quezon City, PhilippinesTelephone Number (632) 4183673Email : [email protected]: http://www.ibarraspartyvenues.com.ph

SWOT ANALYSIS

http://www.ibarraspartyvenues.com.ph/

STRENGTH

Effective and efficient management

International standard hotel

Available function room for special occasion

Excellent food for the guest

Attentive and kind heartened employee

Good ambiance

Have WIFI internet

Near shopping center, embassies, and restaurant

Good personality and properly groomed employee

Full buffet breakfast

Well-appointed guest room and guest

WEAKNESSES

Absenteeism of employee

No wide parking space

Renovation of the physical appearance of City Garden Suite

Limited employee to attend guests need in Lotus Garden

Located in polluted area

Additional expense for the laundry service

Fail to maintain adequate supplies of the department from

time to time

The location can easily affected by flood during rainy

season

OPPORTUNITIES

Opportunity for trainees for future job

It generates employment for local community

It increases income of government

It provide support to industry

THREATS

Surrounded with immorality activities

Strong competition among other establishments

Affected by the inflation of price

Cost of publication of establishment

WORK EXPERIENCE

CITY GARDEN SUITE

Food and Beverage Department

When I first assigned here I got nervous for I still don’t

know what to do. Our schedule was afternoon shift so expected

that during that hour only few guest were going to eat at the

restaurant of hotel. The first two days of duty in dining, I had

learned how to set the table for breakfast and dinner on their

standard procedure. And then, we’re also blessed enough that

there was a birthday party in function room, so there, we served

a lot of guest. We served once, twice and more than what we are

expecting to. Those chances are helpful. We had attended once a

seminar for the dining employee about their operation.

Housekeeping Department

We’ve been given a one week schedule in this department. At

first, we’re not yet aware of the work so our trainer tells this

and that and so on. It’s quite tiresome to work in housekeeping

department but it was there where I enjoyed myself much because I

do the bed set-up more than once on my own and the room make-up

alone. I’ve known the materials and equipment needed for room

make-up and bed set-up. They taught us the easiest and fastest

way to set-up and the right and proper used of the cleaning

materials for the fist time in my life I’ve tried to use vacuum

cleaner (hehe). That was when they asked us to vacuum the “sofa”

and the foam of chairs. I experienced also listing down the

materials of housekeeping department for laundry purposes and

doing the inventory about stock food on the refrigerator.

A lot of foreigner guest are around the hotel. It’s so

challenging to have a conversation to them in an international

language. Sometimes we laughed at them when we saw stupid things

but being a professional someday, it must be like nothing fro us

and don’t give attention for that matters.

LOTUS GARDEN HOTEL

Kitchen Department

We had swapped from City Garden Suite to Lotus Garden Hotel

and our schedule for this time is for morning shift. At first day

of duty in Kitchen, we felt already the presence of laughter and

enjoyment. Chefs were so naughty and they don’t take the work

seriously. I mean while cooking they tend to be funny so that

everybody is happy and you won’t fell the tiredness. For us, who

are trainees, we’re only capable to be the assistant of chef. We

prepared food and ingredients needed for breakfast. We stocked

ready-to-used food in refrigerator and we even cooked vegetable

which used for garnish. How great it was to be with funny chefs

yet we’ve learned things which we could use in the future. They

shared not only tips in cooking but also its procedure. If for

garnish, we are allowed to make it because they are just simple

to follow and prepare. How many times that I was assigned to cook

for the food of employees The other way for us to learn also was

to take an insight of what the chef is cooking. I’ve known how to

make different types of omelet too. Quite sometimes we’re washing

used plates though it’s not part of our duty. That was to show

our willingness and gratefulness to work in their establishments.

Food and Beverage Department

For the second time I was assigned in dinning area but now

for the morning shift. Well, too far compared to City Garden

Suite the enjoyment we’ve felt and the learning we had. Not

knowing, during morning, the restaurant is full of guest. You’ll

observed how busy each and everyone among the food attendants and

even the bartenders. Because of undying work to do, this helps us

to use our common sense and initiative towards the works and the

guests. It’s good to the heart you served them gratefully and in

return they will respect you too with appreciate. They treated us

not like a trainee at all. They gave us the privilege to have our

own way of working because as they can see we are capable f the

task unless if the guest has some concern to settle and only our

trainer could solve it. We welcomed and greeted guest and say

thank you to them with a smile after eating and leaving the

restaurant, we are obliged to greet them and follow them for

assistance. As usual, we refill water goblet to guest or refill

food and drinks in the buffet table.

Just after the breakfast, we fixed again all necessary

materials to be used for lunch. That’s how our work was at the

Bar Station, I tried there using the coffeemaker.

Sales and Marketing Department

Here, I only stayed for one day duty but at least I’ve known

to answer outgoing and incoming calls. We get important

information from the caller. Other work was I encoded important

details that should be input in the computer. I say nothing to

the attitude and behavior of employees because they are as good

as the employee we’ve already met at City Garden Suite.

IBARRA’S GARDEN

Supposed to be we don’t have a duty here but because they

needed trainees we grabbed the opportunity to experience working

there. Just like at the restaurant of the hotel, we managed the

buffet table and we refilled water and juice into the glass of

the guest. Here in Ibarra’s Garden, they are more on catering. We

did the preparation or the set-up of the reception: the

arrangement of tables and chairs, silverwares, glasses, plates,

and the good appearance of the surroundings.

PLAZA IBARRA

As we had our duty here, there was a fear a nervous at first

because we were oriented by the manager at the end. That day was

Regine Tolentino’s birthday. They said Plaza Ibarra is a place

for artist. It’s cool and enjoyable working in cold station where

pastries were what the product there. The chef is full of

naughtiness. As a trainee, we’re only permitted to put garnishes

on it. If the work is done we are helping our co-trainees in

cutting and chopping vegetables and ingredients. We had prepared

food for Regine’s birthday. The moment that the party has

started, we managed the buffet table. We served and greeted every

guest.

RECOMMENDATION

City Garden Suites provides a quality service that a guest

is expecting. Throughout the years of extending satisfaction to

guest, the establishment’s outside structure or appearance is in

need of renovation. The performance of employee should be

monitored from time to time because there are some of them who

are disobedient and this may affect the works of others. The

stocks of linen also must be adequate prepared for the next

users. Perhaps, there is insufficient stock of linen because of

delayed delivering for laundry linen. The management must promote

or conduct activities that will enhance more the awareness of

employees. Both City Garden Suite and Lotus Garden Hotel are

being affected by flood during rainy season so the management

must request in the government or community for the improvement

of drainage system. Dirty water along the road isn’t safe to the

health and can also discouraged guest from getting there in the

place. It’s one also of the caused of traffic and accidents. The

safety and security of guest must not only inside the

establishment but outside too upon entering or leaving. In Lotus

Garden Hotel, there are no enough food attendants that attend to

the guests’ needs. Especially during breakfast, they do the

shortcut way in performing the work just for the sake of quick

task. The management must consider also the at ease feeling of

guest on their car belongings for staying of how many days in the

hotel

CONCLUSION

City Garden Suite and Lotus Garden Hotel is both a suburban

location type hotel since it has no special attraction and is

surrounded with large company, headquarters or manufacturing

site. Both have the entire functional department: Rooms Division,

Food and Beverage, Accounting, Human Resource, Engineering and

Sales and Marketing and catering. Under the Rooms Division, they

have the Front Office which comprises of front desk and uniform

services; the Housekeeping which their main task are to clean and

prepare guest rooms and maintain the cleanliness of hotel common

areas; the reservation which is responsible to book individual

reservation; the night audit team that reconciles the hotel’s

daily financial transaction; lastly, the Loss Prevention

/Security Department which handles all accidents and guest

complaints. Under the Food and Beverage Department, they have

their Kitchen, Restaurant, Lounge/bar and Room Service. Their

target markets are a standard, extended stay, and all suites.

There are rooms which have stove and/or microwave, dishes and

kitchenware but all rooms have a mini-refrigerator and there is a

limited housekeeping service. They also offer complimentary

receptions and breakfasts for all guests.

Aside from standard room, they have the Junior Suite,

Hospitality Suite which have a connecting room, and a

Presidential Suite with a garden outside. Reservations are made

through Central Reservation System, Direct Travel Agent, or

Direct Guest Contact. There is also a free WIFI Connection,

buffet at set times and transportation in/out on “Paid

Reservation”, the room status reconciliation which includes the

guests rooms’ state of occupancy, state of cleanliness, and state

of exception are being determined through “FIDELIO SYSTEM” where

the Housekeeping Department is using to automatically shows the

room status. They have the guest room make-up and in every room

they have provided for key control system as this to ensure guest

safety by changing the access to a guest room between guests.

Expect for in-room amenities, they provided for added amenities.

They have a value-added service which is the safe deposit box. It

is usually located inside the cabinet of guest. In Restaurant,

they have a 24-hours room service a day. Their meal has a dress

code and there is a happy hour for employees. They have a

function space as one of the revenue sources.

Employees are well-trained a skilled but not all of them.

They are attentive and put effort for everything that brings

satisfaction and going beyond the expectation of guest. As I

observed, they give time in conducting seminars for employee.

Though they have a variety of duties and responsibilities exist

with in each department, they rely on each other. The ambiance of

hotel is romantic, classy and exotic. Both have an elegant

function rooms available for guest.

Ibarra’s Party Venues and Catering is one of a kind. It is

very suitable to any kind of occasions and gatherings. It has a

very well good surroundings and ambiance. The management are very

much concern of the guest service. They implement empowerment to

employee. They entail knowledge and understanding which have

something to do into a successful service. They execute a

customer service skill and maintain guest is well-appreciated by

the guest. Employees are highly skilled, trained and disciplined.

The operations are well-organized and planned. The foods are

being prepared by blessed chefs who truly are delicious and

great. They have the receiving area which comprises the paperwork

regarding the deals about the events. It is usually located just

before entering the reception area, convenient enough for the

guest to have information from Ibarra’s Garden.

DOCUMENTATION AND CERTIFICATION

Documents

Lotus Garden Hotel