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Garden Elysée- Paris
Review Sources ITrip Advisor
Positive Vs Negative Feedback
Positive
• The restaurant is good • Good location and nearby
tourists attractions
Negative• Expensive price• Horrible and rude staff• Not advised for a single
women to stay at the hotel
Heart Of Paris Hotels
Review Sources II
• The hotel is nice • Friendly staff• Offering good sevices • Nice retaurant
Negative• Rooms are noisy
Unique negative review on the review page
Positive
Positive Vs Negative Feedback
Review Sources IIIBooking.com
Positive• Welcoming staff• Good location• Nice decors• Renovated rooms• The Wi-Fi works well
Negative• High price• The AC is noisy • Rooms are noisy too• Expensive parking• Old fashioned services and
staff as well
Positive Vs Negative Feedback
Review Sources IVFastbooking.com
Positive• Excellent Staff and very
friendly• Well locate, safe and
comforatable
Negative• Rooms are too small
whereas it is a four * hotel• High rate• Strong smell of paint
Positive Vs Negative Feedback
Review Sources VVenere.com
Positive• Perfect service• Nice staff • Good location
Negative• Small room compared to
price• High price• Noisy rooms
Positive Vs Negative Feedback
Recommendation
• As a hotelier’s point of view, I would contact the concerned customer and ask him what the hotel could do to improve the service and turn it into something positive
• A way to capitalize on potitive impression is to solve main problems which are the size of the room and prices. Such problems are not hard to manage, so it is good to create a online review site and monitor complains by answering to clients
• I would correct negative impression of the hotel by engaging customer and build trust between us.