Los Angeles Unified School DistrictSchool Mental HealthCrisis Counseling & Intervention Services

Resources and Benefitsfor LAUSD Staff and Dependents

Anthem Employee Assistance Program (EAP) (800) 999-7222

www.AnthemEAP.com Login code: LAUSDWhich employees have access to EAP services?

This short-term support is available to all employees and family members, including part-time employees who are not eligible for District-paid benefits. Retirees are not eligible for EAP, as they are no longer employees.

What does the Anthem EAP offer?

• Three counseling visits per issue (via LiveHealth online)• 24/7 telephone consultation and referral services• Financial consultation with a certified consumer credit

counselor• Free 30 minutes telephone legal consultation, legal

referrals, and 25% discounted legal fees after free consultation

• Unlimited child and elder care referrals; web-based self-search

• Identity theft recovery and credit monitoring services• Online articles, FAQs, seminars, agencies, and other

resources

Is the District’s Employee Assistance Program part of my medical plan?

No, the District’s EAP is offered through a separate program by Anthem. Its goal is to help create and maintain a healthy workplace environment by providing short-term support to employees confronted by challenges in their personal or work-related lives. There are no copayments, coinsurance, or deductibles for any services covered by the EAP. Some services have limits, such as three counseling sessions per issue and 30 minutes of free legal advice.

How is an EAP’s mental health support different from mental health support through my medical plan?

The EAP offers short-term counseling services – three visits per issue, compared to the longer-term support through one’s medical plan. If stress is caused by a known problem, such as a legal or financial difficulty, members can get advice from specialized legal or financial consultants, as well as from a licensed counselor. The EAP website is also a one-stop information center for known personal issues. Moreover, EAP services are free, while plans have copays.

smh.lausd.net

Los Angeles Unified School DistrictSchool Mental HealthCrisis Counseling & Intervention Services

Resources and Benefitsfor LAUSD Staff and DependentsAll LAUSD staff with District health benefits have access to behavioral/mental health services with their medical plan. For more information or to make a mental health appointment through your health provider, contact:

Mental Health Network Through Health Net(888) 426-0030

If you are having a mental health crisis or need to speak with a licensed clinician immediately, speak the word “crisis” or press *. For mental health services in a non-crisis situation, press 1.

No prior referral needed. For a higher level of care (inpatient, etc.) authorization is required. Sessions are unlimited as long as it is deemed medically necessary.

For additional information or to find a provider, visit mhn.com/members/behavioral-health.html.

Anthem Blue Cross (EPO, PPO and HMO)(800) 274-7767

Virtual Mental Health Visitlivehealthonline.com/psychology/Receive 45 minutes of one-on-one counseling. Set up a return visit with the same provider, if needed.

To access services, login as a guest OR register to create an online Anthem Account using your Member ID (located on Insurance Card, beginning with letters LDU). Average wait for availability is between 1 – 4 days. In-Person Mental Health VisitVisit anthem.com/find-care/ to find a Behavioral Health Provider. Login as a guest OR register to create an Anthem Account using your Member ID (located on Insurance Card, beginning with letters LDU).

For a list of Behavioral Health Providers, call (800) 274-7767, with your Member ID and date of birth. A member services agent will email you a list of providers in your area.

Kaiser Permanente(800) 900-3277 (TTY 711) – 24/7

For mental health advice, to talk to someone now, or schedule a future appointment. Services include adult, child, and adolescent mental health care, counseling and therapy, crisis intervention, medication management, substance-use disorder treatment, suicide prevention, self-care resources. No referral needed.

For additional information, visit healthy.kaiserpermanente.org/southern-california/get-care and click on “Mental Health.”

Emergency Hotlines

National Suicide Prevention Lifeline (24/7)A crisis line for individuals who are contemplating, threatening, or attempting suicide, including their family and friends. (800) 273-8255 or (800) 273-TALK

Visit suicidepreventionlifeline.org for resources including therapy and support group finder, self-care, education on risk factors and warning signs, and safety planning. Also includes information for Spanish speakers, hearing impaired individuals, and service members.

LA County Emotional Support Line(800) 854-7771, press 2 for emotional support.Daily from 9am-9pm

National Domestic Violence Hotline (24/7) (800) 799-SAFE (7233) | thehotline.org/

National Sexual Assault Hotline (24/7) (800) 656-HOPE (4673) | rainn.org/get-help

Los Angeles County Community Resources Information Line - 211 | 211.org/smh.lausd.net