Living to Tell the Tale: Surviving the CMS Implementation Steve Acker, Ohio State University Lanny Arvan, University of Illinois Urbana-Champaign Kathy

Living to Tell the Tale: Living to Tell the Tale: Surviving the CMS Surviving the CMS

ImplementationImplementationSteve Acker, Ohio State UniversitySteve Acker, Ohio State University

Lanny Arvan, University of Illinois Urbana-ChampaignLanny Arvan, University of Illinois Urbana-ChampaignKathy Christoph, University of Wisconsin-MadisonKathy Christoph, University of Wisconsin-Madison

Copyright Stephen Acker, Lanny Arvan and Kathy Christoph, 2004. This work is the Copyright Stephen Acker, Lanny Arvan and Kathy Christoph, 2004. This work is the intellectual property of the authors. Permission is granted for this material to be shared for intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on non-commercial, educational purposes, provided that this copyright statement appears on

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authors.authors.

October 20, 2004October 20, 2004 Acker, Arvan & Christoph Educause, 2004Acker, Arvan & Christoph Educause, 2004

Session AbstractSession Abstract

Choosing a course management Choosing a course management system is an important step. Once system is an important step. Once chosen, plenty of work remains in chosen, plenty of work remains in engaging faculty, communicating engaging faculty, communicating value, acclimating instructors, value, acclimating instructors, converting content, integrating with converting content, integrating with student and library systems, and more. student and library systems, and more. This panel will speak to the CMS cycle--This panel will speak to the CMS cycle--from promise to practice to promise.from promise to practice to promise.


What Brings Us HereWhat Brings Us Here

CICCIC Members of the Learning Technologies GroupMembers of the Learning Technologies Group CMS a recurrent themeCMS a recurrent theme Compare notes on procurement/implementationCompare notes on procurement/implementation Prior presentation (October 2003)Prior presentation (October 2003)


OSU UIUC UWOSU UIUC UWStudents Undergrad Grad

47,53637,6059,931

38,90428,62328,62310,28110,281

41,58830,23411,354

Faculty Full Profs Assoc Profs Asst Profs

2,174956760458

1,890 843 539 499

2,2351,359

363513

FTE Employees Acad Pros Staff

20,6343,902

16,732

7,8613,2164,645

17,88011,9645,916

Base Tuition (UG) In State Out of State

$7,542$17,415

$7,966$20,886

$5,860$19,860


Triggers for ChangeTriggers for Change

OSUOSU ScalingScaling Consolidate and reduce costsConsolidate and reduce costs System integrationSystem integration

UIUCUIUC Scaling, Too Big for Non-Enterprise SystemsScaling, Too Big for Non-Enterprise Systems Replace Legacy Learning SystemsReplace Legacy Learning Systems Integration with BannerIntegration with Banner

UWUW Increasing licensing costs of two CMSsIncreasing licensing costs of two CMSs Consolidate and reduce costs Consolidate and reduce costs


Issues we facedIssues we faced

Campus Awareness of impending changeCampus Awareness of impending change Conversion challenges and opportunitiesConversion challenges and opportunities Training (diverse constituents)Training (diverse constituents) System integration(s)System integration(s) Distributed administrationDistributed administration Resource allocation (new financial realities)Resource allocation (new financial realities)


Campus AwarenessCampus Awareness

OSUOSU TCC listserv, letters to deans, student paper TCC listserv, letters to deans, student paper

summer hiatus problem (communicating change)summer hiatus problem (communicating change) UIUCUIUC

Faculty presentations at brownbagFaculty presentations at brownbag Electronic Communication with InstructorsElectronic Communication with Instructors Timing issues – getting ready for semesterTiming issues – getting ready for semester

UWUW News articles, email, web, spring symposiumNews articles, email, web, spring symposium


Conversion Challenge and Conversion Challenge and OpportunityOpportunity

OSUOSU Migration and verificationMigration and verification

Staggered conversionStaggered conversion At least one big intro in pilot (CAT course re-design payoff)At least one big intro in pilot (CAT course re-design payoff) LOR possible point of access for new pedagogyLOR possible point of access for new pedagogy

UIUCUIUC Early and Intensive Adopters of prior CMS want to replicate their Early and Intensive Adopters of prior CMS want to replicate their

approach in new systemapproach in new system Global Studies (Set of Gen Ed Course with some common content – Global Studies (Set of Gen Ed Course with some common content –

high profile guest speakers, some instructors new to CMS)high profile guest speakers, some instructors new to CMS) Using iClicker with Vista GradebookUsing iClicker with Vista Gradebook

UWUW Proactively solicited courses for re-designProactively solicited courses for re-design


Training and ConsultingTraining and Consulting OSUOSU

Instructional technologists 2nd and 3rd level support while Help Desk Instructional technologists 2nd and 3rd level support while Help Desk is first level supportis first level support

Build “learning objects” for help (with help from UW-M)Build “learning objects” for help (with help from UW-M) UIUCUIUC

Training was required (but we’re moving to voluntary)Training was required (but we’re moving to voluntary) Cohorts via prior environment Cohorts via prior environment Online Training. Online Training.

Lots of follow up consultation via email/phoneLots of follow up consultation via email/phone User ID issues at start of the semester (first semester with Banner)User ID issues at start of the semester (first semester with Banner)

UWUW Training is voluntaryTraining is voluntary Faculty consultants doing technology supportFaculty consultants doing technology support Goal to move to Help DeskGoal to move to Help Desk


System(s) IntegrationSystem(s) Integration OSU OSU

rosters, grades, library, SIS, advisingrosters, grades, library, SIS, advising UIUCUIUC

Authentication Authentication Rosters from Enterprise Data WarehouseRosters from Enterprise Data Warehouse Got Scantron People to Produce CSV formatGot Scantron People to Produce CSV format Other integrations in the worksOther integrations in the works

UWUW UW System IAAUW System IAA Roster loads from SISsRoster loads from SISs Grade submission to PeopleSoft SISGrade submission to PeopleSoft SIS Library, calendar and others in planningLibrary, calendar and others in planning


Distributed AdministrationDistributed Administration OSUOSU

Central tech admin of all services, distributed content control but not Central tech admin of all services, distributed content control but not user account managementuser account management

Faculty support in partnershipsFaculty support in partnerships Use communities (K-12, consortia, DE certificates) AR accountsUse communities (K-12, consortia, DE certificates) AR accounts

UIUCUIUC Training within LAS and other collegesTraining within LAS and other colleges Accounts and Passwords for “guests”Accounts and Passwords for “guests” A lot more possible but we’re not readyA lot more possible but we’re not ready

UWUW Key schools and collegesKey schools and colleges Training unitsTraining units Distance degree programsDistance degree programs


Resource AllocationResource Allocation OSUOSU

Can we do more than CMS? “We’ll be towed under during migration Can we do more than CMS? “We’ll be towed under during migration but need to get back to teaching and emerging tech.” Risk of unserved but need to get back to teaching and emerging tech.” Risk of unserved faculty needs going elsewhere.faculty needs going elsewhere.

UIUCUIUC Big job. May not have resource to do anything else.Big job. May not have resource to do anything else. In Spring 2004 Pioneers were given intensive supportIn Spring 2004 Pioneers were given intensive support Apart from Global Studies, no special projects in fall 2004Apart from Global Studies, no special projects in fall 2004

UWUW Fully dedicated to CMS migrationFully dedicated to CMS migration Looking forward to moving back to teaching support and emerging Looking forward to moving back to teaching support and emerging

technologiestechnologies


Lessons LearnedLessons Learned

OSUOSU There can’t be too much communicationThere can’t be too much communication We’re in this together- pat backs, don’t We’re in this together- pat backs, don’t

point fingers.point fingers. Continue to meet campus needs and support Continue to meet campus needs and support

new initiatives to future proof the organization. new initiatives to future proof the organization. Protect the organization and institution from Protect the organization and institution from downside of myopia- Rip Van Winkle wakes up downside of myopia- Rip Van Winkle wakes up to big sunk costs.to big sunk costs.



UIUCUIUC Instructors will judge new environment via old as baseline Instructors will judge new environment via old as baseline

and focus on specific features that they rely onand focus on specific features that they rely on Early adopters for prior CMS have a lot to protectEarly adopters for prior CMS have a lot to protect

During period where old and new are supported burden on During period where old and new are supported burden on staff is especially largestaff is especially large

Not everything can be accomplished via prior planningNot everything can be accomplished via prior planning Need for others to envision how CMS can helpNeed for others to envision how CMS can help Need to integrate with other contemporaneous developmentsNeed to integrate with other contemporaneous developments



UWUW Involving stakeholders in significant ways up front Involving stakeholders in significant ways up front

yields support lateryields support later There is no perfect conversionThere is no perfect conversion Integration with other systems such as Integration with other systems such as

authentication and student information systems can authentication and student information systems can be extensive and expensive.be extensive and expensive.


Looking ForwardLooking Forward

OSUOSU Play nicely with open source. What is our exit strategy? Play nicely with open source. What is our exit strategy?

Features comparisons versus futures comparisons.Features comparisons versus futures comparisons. UIUCUIUC

Getting Assoc Prov for Undergrad Ed to think strategically Getting Assoc Prov for Undergrad Ed to think strategically about CMS – University 101about CMS – University 101

Content Sharing (Library Involvement)Content Sharing (Library Involvement) Students as Content CreatorsStudents as Content Creators

UWUW Integration via standards and web servicesIntegration via standards and web services Plays nicely with open sourcePlays nicely with open source


Remember the promiseRemember the promise

Our mission is about improving teaching Our mission is about improving teaching and learning, not about putting in a and learning, not about putting in a system.system.


Questions?


ContactsContacts

Steve Acker (Steve Acker ([email protected]@osuosu..eduedu)) Lanny Arvan (Lanny Arvan ([email protected]@uiuc.edu)) Kathy Christoph (Kathy Christoph ([email protected]@doit.wisc.edu))

Documents

Living to Tell the Tale: Surviving the CMS Implementation Steve Acker, Ohio State University Lanny Arvan, University of Illinois Urbana-Champaign Kathy