CE FACILITIES SERVICES | CASE STUDY

www.CEworld.com

Liverpool Football ClubAnfield Home of Liverpool

CE Cleaning provide day to day and match

day cleaning services at Anfield, the

home of Liverpool FC, ensuring all areas

including the 45,276 seat stadium bowl,

32 executive suites, changing facilities

and concourses are presented to the

required standards within the specified

response times. The Liverpool portfolio

also includes the following seven facilities

which are serviced on a day to day basis

by our team of 25 staff, which increases to

43 on match days:

• MelwoodTrainingFacility

• TwoLFCstores,LiverpoolOneand

WilliamsonSquare

• TheBootRoomRestaurant

• LFCDistributionCentre

• YouthTrainingAcademy

• LFCHeadOffice

IMPLEMENTING CLEANING SERVICES OVER 7 SITES In December 2012, CE Cleaning were awarded the contract to provide cleaning services to Liverpool Football Club. As one of the most successful clubs in England, Liverpool requires a first class cleaning service to be carried throughout their portfolio of sites. Liverpool is committed to improving their ‘off the pitch’ interaction with their customers and CE Cleaning is an integral part of this goal.

CE FACILITIES SERVICES | CASE STUDY

www.CEworld.com

Liverpool Football ClubAnfield Home of Liverpool

CLIENT COMMENTS FOLLOWING OUR SUCCESSFUL MOBILISATION“Ihaveneverseensomuchsupportfromseniormanagementandotherspecialistresourcesthroughoutanimplementationperiodfromanycontractor.Thisgaveusalotofconfidenceandthislevelofsupporthascontinued.”

“IwasimpressedhowquicklyCECleaninggainedtherespectandtrustofthepeoplewhohadtransferred.Theyshowedpeoplewhattheywantedandwhy,anddemonstratedconfidenceintheteamthattogethertheycouldprovideaworld-classservicetoLiverpool.Theytookourpeoplewiththemonthejourneyratherthanjusttellingthemwhattodo.”

LiverpoolFChasrecentlybeengivenpermissiontoincreaseAnfield’scapacityfrom45,522to59,000aspartofa£100mexpansionplan.

Liverpool’sproposals,whichwillseetheMainStandexpandedfromonetothreetiers,andalsocreateadditionalconferenceandbanquetingfacilities,anewclubshopandsignificantlymorecarparking.

TheplanningapplicationstatestheredevelopmentwillallowtheclubtohostmajorinternationalfixturesandEuropeanfinals.

Aswithpreviousprojectsatotherre-developedstadiaandvenues,CECleaningwillbeworkingwithLiverpooltoensurethatcleaningstandardsaremaintainedduringthebuildphaseandthatnewareasorsiteallowforefficientworkflowstobe introduced.

MOBILISATION TEAMOurdedicatedmobilisationteamconsistedprimarilyof

operationsmanagerswithexperienceofsimilarvenuesinthe

areasupportedbyHR,AdministrationandFinanceManagers.

Thisteamhavebecomethekeypersonnelwithinthecurrent

operations,providingconsistencyforthecustomerandstaff,

fromcontractawardthroughtofullmobilisation.Thishas

allowedthecontracttobemanagedalongsideexisting

workloadfromtheoutsetandhasdonemuchtoconsolidate

continuityonthecontract.

A TRULY VARIED WORKLOADTheLiverpoolestateprovidesCECleaningwithmany

differentenvironmentsallrequiringaspecialistcleaning

approachandindividualsitespecificworkschedules.At

Anfield,ourmainresponsibilityispreparingthe45,522

capacitystadiumbowlformatchdaysandpost-match

cleaning.Inaddition,therearethebackofhousediningand

meetingareasandtheofficesthatarecleanedeveryday.

“IwasimpressedhowquicklyCECleaninggainedtherespectandtrustofthepeoplewhohadtransferred.”