LISTENING THE FORGOTTEN SKILL

PRESENTED BY:GINA ZARO-WILLIAMS

BY:MADELYN BURLEY-ALLEN

COMMUNICATION IS:

40% Listening

35% Talking

16% Reading

9% Writing

3 LEVELS OF LISTENING

LEVEL 1 – Empathetic Listening

LEVEL 2 – Hearing words, but not really Listening

LEVEL 3 – Listening in spurts

LISTENING THROUGH FILTERS

AttitudesValuesExpectationsPast ExperienceStrong Feelings

LISTENING THROUGH FILTERS

BeliefsMemoriesAssumptionsPrejudices

BARRIERS BETWEEN LISTENER AND SPEAKER

1. Only speaking represents power2. Perception-Reception-Attention 3. Hearing what you want to hear4. Biased Listening

STYLES OF LISTENING

1. The Faker2. The Dependent Listener3. The Interrupter4. The Self-Conscious Listener5. Logical Listener

LISTENING TO NONVERBALS

1. Be Quiet2. Maintain Eye Contact3. Display Openness4. Listen Without Response5. Send Acknowledgements

METHODS TO IMPROVE YOUR LISTENING SKILLS

Search for something you can useTake the initiativeWork at ListeningFocus your attention on ideas

METHODS TO IMPROVE YOUR LISTENING SKILLS

Make meaningful notesResist distractionsHold your rebuttal; Watch for hot buttonsKeep an open mind

METHODS TO IMPROVE YOUR LISTENING SKILLS

SummarizePractice regularlyAnalyze what is being said nonverbally Evaluate and be critical of content, not delivery

SUMMARY

Empathetic Listening can reduce tensionEmpathetic Listening facilitates cooperationEmpathetic Listening promotes communicationEmpathetic Listening can enhance self-concept

I can listen to someone without hearing him. Listening is fixing my attention on the other person. Hearing requires that I listen inside me and I listen to him. Hearing is a

rhythm whereby I shuttle between his words and my experience. It includes

hearing his entire posture; his eyes, his lips, the tilt of his head, the movement of his fingers. It includes hearing his tone of voice and his silences. And hearing also

includes attending to the reactions, such as the “sinking feeling” I get when the other

person has stopped hearing me. Hugh Prather

Burley-Allen, M. (1995). Listening The Forgotten

Skill.Second Edition. John Wiley

& Sons, Inc. New York.