Listening SkillsStudy Skills for Computing and Multimedia

A Thought

“When I Speak I only Repeat what I already know,but when I LISTEN, I LEARN MORE”

- Dalai Lama

Agendas

0What is listening?0Difference Between Listening and Hearing0Why Do we Listen?0Why Don’t we Listen?0Do’s and Don’t of Listening0Active Listening Traits0Attributes of a Good Listener0Attributes of a Bad Listener

What is listening?

0Ability to identify and understand what others are saying or expressing.

0 Involved understanding speaker’s accent or pronunciation

0Understanding the speaker’s grammar and vocabulary

0To grasp the meaning of the spoken works0Doing all of the above things at the same time

Differences between Listening and Hearing

Differences between Listening and Hearing (cont.)0You hear with your ear and Listen with your heart0Listening is hearing with a purpose0Hearing is physical and listening is emotional0Listening is absorption of meaning through hearing

Why do we Listen?

0 Learn new things0 Getting Feedback0 Take part on other’s story0 Hear experiences and opinions0 Learning to lead0 Broaden your horizon0 Create Relationship0 Respect other’s value

Why don’t we Listen?

We Think:0Listening is not our problem0Hearing and listening are the

same0Good readers are good listeners0Smarter people are better

listeners0Listening improves with age0Listening skills are difficult to

learn

Do’s and Don’ts of Listening(Barriers of Listening)

DO’S

0 Give the person your full attention.

0 Tell that person that you care and are glad that s/he is talking with you.

0 Share your concern for the person’s safety.

0 Help the person feel more safe and in control.

0 Encourage the person to talk about her/his feeling.

0 Validate the person’s feelings.

0 Repeat back in your own worked what you heard the person say.

0 Ask helpful questions

DON’TS

0 Do not interrupt.

0 Do not judge before you finish listening.

0 Do not say the person’s feelings or actions are unimportant, overreacting or wrong.

0 Do not tell the person what to do.

0 Do not try to solve the person’s problems.

0 Do not provoke guilt about how the person’s family and friends might feel.

0 Do not offer false hope.

The Process of Listening

ReceivingAttending

UnderstandingResponding

Remembering

Active Listening Traits

0 OBSERVE0 Pay attention and behave well

0 FOCUS0 Avoid all other things while you listen

0 ACKNOWLEDGE0 Understand what you hear even if you do not agree with it

0 RESPECT0 Let the speaker finish before you raise questions

Attributes of a Good Listener

0Concentration0Attention0Eye Contact0Receptive Body Language0Understanding Communication symbols0Setting an objective of listening0Paraphrasing0Questioning an Clarifying

Attributes of a Bad Listener

0Finding fault with the speaker0Distraction or Fake Attention0Listening to the easy material0Daydreaming0Disinterested body language0Forcing your ideas0 Interrupting the speaker0Not responding to the speaker’s requests0 Intentionally putting the speaker down

Improving Listening Skills

0Minimize both internal and external distractions0Adjust your listening to the situation0So that your listening through your non-verbal

communication0Determine the most important points and develop a

method to remember them0Demonstrate empathy(understanding) and not

sympathy0Note down what your listen