Listening and Observation Final Ppt

8/12/2019 Listening and Observation Final Ppt

1/40


2/40

I know that you believe you understand what you think Isaid, but I am not sure you realize that what you heard isnot what I meant!

Quote from a U.S. government official


3/40

How many stops did the

train make?

Listen to the story your trainer hasto say!


4/40

Listening skills is one of the most competent skills essential for anemployee to enter the workforce.

How Can Good Listening Skills Improve Your Performance at Work?

Good listening skills will help make you a more productive worker. They willallow you to:

understand assignments better and what your boss expects of you

build rapport with co-workers, bosses, and clients since everyone cravesunderstanding

show support for others

work better in a team-based environment

resolve problems with customers, co-workers and bosses

answer questions

uncover the true meaning of what others are saying

Listening for Career

Development


5/40

Is anybody listening?Theprocess of receiving,

constructing meaning from,

and responding to spoken

and nonverbal messages.


6/40

Symptoms of PLS

(Poor Listening Syndrome)Speakers will sound like a well oiled machine buzzing

along in some cornerTopics covered will hypnotize you into drowsy

submission

Acting skills can be improved by pretending to listen

Millions of thoughts from the MH 370 hitch to the

London Bridge can be analyzed

Time will flow effortlessly as you wander in

Wonderland


7/40

Time-thought advantageWe listen badly because we are able to think so fast- 750

words/min versus speeches given at 175 words/min.

Use the time advantage to

1. Guess the speakers next point2. Identify the supporting evidence supplied

3. Engage in a mental recap approximately every 5 minutes

to reinforce learning/memory


8/40

Listen and draw


9/40

This is what your drawing

should look like


10/40

Hearing vs ListeningMost people tend to be "hard of listening" rather than"hard of hearing!


11/40

Hearing ListeningOngoing activity

Passive processHuman nature

Accidental

Involuntary

Effortless

Intermittent activity

Active process

Cultivable skill

Focused

Voluntary

Intentional


12/40

HURIER Behavioral model

Inter pretingEvaluating


13/40

Broken Telephone


14/40

Instructions

Whisper the givenmessage to the closest ear

you find

The final person receivingthe message will pen it forall to see


15/40

Keys to Active ListeningALWAYS

Eliminate distractions

Pay attention to the speakers tone and emotions

Exploit the Time-Thought differential

Remember the important points of the message

for future application, maybe even write them down.

WHERE POSSIBLE

Paraphrase the message to the speaker in order

to confirm your understanding.Repeat the message to help you remember what

was said.

Probe for missing information.

Clarify any points that you might not completely

understand.


16/40


17/40

The number of steps in the staircase of yourblock

Number of seats in your college bus

Have you observed?ATLEAST THIS STATUE IN YOUR CAMPUS


18/40

What do you see?

1. A GIRL

2. A WITCH

3. A MAN WITH ABIG MOUSTACHE


19/40

ObservationsGood observation makes life a

bit easier

It includes asking questions,being non-judgmental, being open

to new ideas and experiences,

listening, and practicing positive

body languageHoning good observation skills

can lead to an advancement in

your career field and a wealth of

new opportunities


20/40

What to observe??

Physical setting

Specific location, time of the day, day of the week

PeopleWhat do they look like? How are they acting? How many of them?

Specific ItemsWhy are they important? Brand Name? Colour? Texture?

RoutinesDid you notice any reoccurring patterns or routines? How oftendid they occur? Who was involved?


21/40

How to observe?

Focus on the activity

Jot down the things or the key ideas you observe

Keep off distractions (Ex: Phone calls, eating, etc. )

Keep an eye on certain Numbers and Images

Document your observation immediately


22/40

1. There is a representation of a face on one side of the coin

2. The Latin word "Dei" means "God

3. The coin was made by deeply religious people

4. The date 1722 is printed on one side of the coin which symbolizes

that it was made in that year

5. The face on the coin is a representation of the nation's president


23/40

Advantages Direct measure of behaviour

Better mind body coordination

Easy to complete, saves time

Can be used in natural or experimental settings

Gives better perception

Better assessment for long-term memory

Leads to good listening ability


24/40

Take a good look at this picture


25/40

Can you answer?

1. The blue colour car turns to

the left or the right?

2. Name of the bank?

3. Emblem of the bank?4. Numbers depicted on the

building?

1. Right Turn

2. The National Bank

3. Horse4. 246


26/40

Being open to new experiences

Practising good listening skills

Always asking questions to people or

in your mind

Looking at everyday life in a clear

mannerJudging people and their perceptions

Being open to new ideas

Great habits to adopt


27/40

Have a look


28/40

Which animal is missing?

How many balls did you see?

14

and find out?!?!


29/40

Relevance to the Recruitment

ProcessListening and Observation skills are evaluated directly and indirectly throughthe various stages of the selection process be it for companies or institutionsof higher studies:

Aptitude Tests have questions that test ones observation skills these includevisual reasoning, data interpretation, sequence, reading comprehension andseries

English proficiency tests like BEC and IELTS have a separate Listening Sectionwith 25% weightage

Listening Skills is one of the 4 key skills evaluated in a Group Discussion.Observation of body language and other cues from fellow participants will comehandy!

Interviews require careful listening in a high pressure situation


30/40

Tips to enhance

observation skillsSharpen your mind with memory

games

Pay attention

Have an open mind and think

critically

Observe new things often

Form connections

Meditate


31/40

Skimming & ScanningSkimmingis a reading technique that can help you read more quickly and decide ifthe text is interesting and whether you should read it in more detail.

You can use the skimming technique when you want to identify the main ideasin the text.

Scanning is useful when you dont have time to read every word. This could bewhenyourestudying or looking for specific information from a book or article andneed to find it quickly.

You can use the scanning technique to look up a phone number, read throughthe small ads in a newspaper, or for browsing television schedules, timetables,lists, catalogues or web pages for information. For these tasks you dontneedto read or understand every word.


32/40

How is skimming

different to scanning?The term skimming is often confused with scanning.

You skim a text to obtain the gist- the overall sense - of a piece ofwriting. This can help you decide whether to read it more slowly and inmore detail.You scan a text to obtain specific information. For example, to find a

particular number in a telephone directory.

Sometimes you can use both reading methods. After youve skimmed apiece of text to decide whether its of interest, you might then usescanning techniques to find specific information.


33/40

Skim the

information in thelibrary catalogue to

answer thequestions in the

following slide


34/40

1. The text is aimed at:a) Librariansb) Library usersc) Council workers

d) School students

2. Which category of video isnt listed?a) Educationalb) Exercisec) Filmd) Travel

3. What type of text is this?a) Informativeb) Descriptivec) Persuasived) Instructive

4. Which month is library month?a) Novemberb) Augustc) Septemberd) April

5. Members can also borrow CD-ROMs.a) Trueb) Falsec) The text doesnt say

Skim & Score


35/40

Scan the information in the belowpassage and answer the following

questions

What is a phobia?

A phobia is an intense fear or feeling of anxiety that occurs only in a particular situation


36/40

A phobia is an intense fear or feeling of anxiety that occurs only in a particular situationthat frightens you.

This might be something as seemingly logical as a fear of heights, or as illogical as a fear ofthe colour green. At other times you dont feel anxious. For example, if you have a phobia ofspiders (as millions of people do), you only feel anxious when theresa spider around, otherwiseyou feel fine.

About one in ten people have a significant phobia, although few people seek treatment.People develop phobias to all sorts of things. Each phobia has its own name. Some (of a very longlist) include:Musophobia fear of micePeladophobia fear of bald peopleAmathophobia fear of dustPnigophobia fear of choking or smothering

Maieusiophobia fear of childbirthHomichlophobia fear of fogArachibutyrophobia fear of peanut butter sticking to the roof of the mouth

Phobias make people avoid situations they know will make them anxious, but this canmake the phobia worse. A persons life can become increasingly dominated by the precautionsthey take to avoid a situation they fear. You may know theresno real danger and you may feel

embarrassed by your fear, butyourestill unable to control it. Itsbetter to confront your fears,even if itsin a very careful way or with the help of a trained therapist.

A phobia is more likely to go away if it began after a distressing or traumatic event.

Whatsthe treatment?Cognitive behavioural therapy a talking treatment where you learn all about the

thing or situation you are scared of and how to change your behaviour has a high success rate in

phobias. Your general practitioner can refer you.


37/40

Scan & Score1. The purpose of the text is to ...a) give information about phobiasb) give instructions for people with

phobias

c) persuade people with phobias to seekhelp

2. A phobia ...a) happens to everyone when they are

frightened

b) happens only in certain situationsc) only happens to people who areanxious

3. Phobias ...a) are logical

b) are not logicalc) can be lo ical or not lo ical

4. The writer advises people withphobias to ...a) consult a psychotherapistb) avoid situations that make them

anxiousc) confront the fear rather than avoidit

5. What is the main message of thisarticle?

a) Some people have phobias and live infear of certain things

b) If you have a phobia you should see atherapist

c) What a phobia is and how to treat it


38/40

Recently: We remember best what we heard last

Frequently: We remember what we hear most often

Impact: We remember most the things that are presented dramatically

Application: We remember most the things we have a use for

The Laws of Remembering


39/40

We forget 50% of what we hear immediately

We forget 75% of what we hear within two monthsOf the 25% we do remember, only 60% is correct, plus we add

things that were never said in the first place!

The Laws of Forgetting


40/40

Theprinciple of listening, someone has said,is to develop a big ear rather than a big

mouth.- Howard G. Hendricks

We are blessed with two

ears and one mouth!!!

Documents

Listening and Observation Final Ppt