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Lisa Carol Martin
850-896-1273 (Mobile)
Address:
1048 La Paloma Terrace
Panama City, FL 32401
Skills
Admin & Clerical Jobs - Administrative Assistant, Data Entry, Receptionist
Sales & Marketing - Marketing, Outside Sales, Sales, Sales Rep, Telemarketing
Customer Service - Customer Service Rep, Customer Service Sales
Retail - Assistant Store Manager, Retail Store Manager
Social Care/Services - Social Work Assistant
Work Experience
Store Manager
Piercing Pagoda in Panama City, FL
May 2007-Dec. 2013
Role responsibilities focused on, but not limited to: Talent management, daily store operations, inventory
control, key performance indicator management, and individual/team selling education. Financial results
were doubling store volume within first fiscal year, continuous yearly sales growth, and vast improvement
on store shrink results during tenure. Results obtained through positive recognition, coaching, and
personal accountability. Personal achievements included district level Store Manager of the Year twice,
Highest Percentage over LY & Goal Sales, and Best Inventory Results.
Store Manager
GameStop/EB Games in Panama City, FL
April 2005 to May 2007
Manager-in-training for first 2 months with company, promoted to Store Manager. Duties included hiring,
training, payroll, inventory control, shipping/receiving, and ensuring compliance with corporate
policies/procedure. Revamped team selling strategies from providing product service to providing
customer experience through coaching, training, and positive reinforcement. Financial results were an
increase in location specific customer loyalty, increase in key performance indicators, and higher
associate retention.
Store Manager
Styles For Less
Panama City, FL
May 2004 to May 2005
Duties included recruiting, hiring, training, payroll control, loss prevention, floor sets, shipping &
receiving and providing excellent customer service. Store was underperforming to company expectation
prior to role acceptance. Training, coaching and positive reinforcement techniques gave team members
the ability to achieve expectations in sales and service with personal accountability. Store was exceeding
plan and inventory quota within three months implementing of accountability plans.
Store Manager
Gadzooks Inc. in Panama City, FL
June 1999 to October 2003
Recruited as assistant manager for new store opening and assumed store manager role within a year.
Company focus was creating energetic customer service in a trendy apparel atmosphere. Duties included
human resources, interviewing, hiring, training, coaching, inventory control, and loss prevention. Sales
team exceeded customer expectations, resulting in store’s volume doubled within a year. Personal
accomplishments included successful Friends and Family outreach events (resulting in sales over $7,500
in 3 hours) and Manager of the Year.
References
Richard Calaway—Bath & Body Works, District Manager(past Gadzooks)
o 228-224-6575
Kay Mclendon—Past Piercing Pagoda Asst. Manager
o 850-819-5252
Nicolas Sasser—LOFT, Store Manager
o 256-714-2415
Eugene Ware—GameStop, District Manager
o 850-228-4096
Kim Wise—Panama City Mall Marketing & Leasing Manager
o 850-785-9587
Angela Whitehead—Retail Manager
o 850-819-0248
